Keep getting cut off while waiting for sales!!!!!!...

This is so annoying. Twice now I have contacted live chat  re getting a youview box and they have connected me to sales where I have waited 8 mins and 5 mins before being cut off.
do bt not want any business?? somebody please at bt sort yourselves out

Hi liannempx, 
Thanks for your post.
Did you get through to sales yet? If not please send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help. 
Cheers,
OlgaC 
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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    Errors in file /u01/oracle/oracle/diag/rdbms/bdrdb/bdrdb/trace/bdrdb_p017_6076.trc:
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    ORA-10387: parallel query server interrupt (normal)
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    Trace file /u01/oracle/oracle/diag/rdbms/bdrdb/bdrdb/trace/bdrdb_p017_6076.trc
    Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - Production
    With the Partitioning, OLAP, Data Mining and Real Application Testing options
    ORACLE_HOME = /u01/oracle/oracle/product/11.2.0/dbhome_1
    System name:    Linux
    Node name:      bdrdb.cteplindia.com
    Release:        2.6.18-308.el5PAE
    Version:        #1 SMP Fri Jan 27 17:40:09 EST 2012
    Machine:        i686
    Instance name: bdrdb
    Redo thread mounted by this instance: 1
    Oracle process number: 92
    Unix process pid: 6076, image: [email protected] (P017)
    *** 2013-11-04 23:18:57.915
    *** SESSION ID:(423.59970) 2013-11-04 23:18:57.915
    *** CLIENT ID:() 2013-11-04 23:18:57.915
    *** SERVICE NAME:(bdrdb) 2013-11-04 23:18:57.915
    *** MODULE NAME:() 2013-11-04 23:18:57.915
    *** ACTION NAME:() 2013-11-04 23:18:57.915
    *** 2013-11-04 23:18:57.915
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    Resource Name          process session holds waits  process session holds waits
    PS-00000001-00000011        92     423     S             33     128     S     X
    BF-2ed08c01-00000000        33     128     S             92     423     S     X
    session 423: DID 0001-005C-00081126     session 128: DID 0001-0021-00067D23
    session 128: DID 0001-0021-00067D23     session 423: DID 0001-005C-00081126
    DEADLOCK DETECTED ( ORA-00060 )
    [Transaction Deadlock]
    Deadlock graph:
                           ---------Blocker(s)--------  ---------Waiter(s)---------
    Resource Name          process session holds waits  process session holds waits
    PS-00000001-00000011        92     423     S             33     128     S     X
    BF-2ed08c01-00000000        33     128     S             92     423     S     X
    session 423: DID 0001-005C-00081126     session 128: DID 0001-0021-00067D23
    session 128: DID 0001-0021-00067D23     session 423: DID 0001-005C-00081126
    Rows waited on:
      Session 423: no row
      Session 128: obj - rowid = 00021DC1 - AAAh3BAAVAAAQL/AAA
      (dictionary objn - 138689, file - 21, block - 66303, slot - 0)
    ----- Information for the OTHER waiting sessions -----
    Session 128:
      sid: 128 ser: 46176 audsid: 1836857 user: 102/DBLOCAL
        flags: (0x8000041) USR/- flags_idl: (0x1) BSY/-/-/-/-/-
        flags2: (0x40009) -/-/INC
      pid: 33 O/S info: user: oracle, term: UNKNOWN, ospid: 31611
        image: [email protected]
      client details:
        O/S info: user: masked, term: masked, ospid: 5924:568
        machine: masked program: Toad.exe
        application name: TOAD background query session, hash value=526966934
      current SQL:
        application name: TOAD background query session, hash value=526966934
      current SQL:
      SELECT  DISTINCT B_FP_TEST.TEST_ID
      FROM B_FP_TEST,
           B_USER_INFO,
           J_FP_INVESTIGATOR,
           L_TEST_STATUS,
           L_ATMS_TEST_TYPE,
           j_op_test_anml
    WHERE     B_FP_TEST.TEST_ID = J_FP_INVESTIGATOR.TEST_ID
           AND B_FP_TEST.TEST_TYPE_ID = L_ATMS_TEST_TYPE.ATMS_TEST_TYPE_ID
           AND B_USER_INFO.B_USER_INFO_ID = J_FP_INVESTIGATOR.INVESTIGATOR_ID
           AND B_FP_TEST.STATUS_ID = L_TEST_STATUS.STATUS_ID
           AND B_FP_TEST.IS_DELETED = :"SYS_B_00"
           AND B_FP_TEST.TEST_NUM NOT IN (:"SYS_B_01", :"SYS_B_02", :"SYS_B_03")
           AND L_ATMS_TEST_TYPE.IS_DELETED = :"SYS_B_04"
           AND J_FP_INVESTIGATOR.is_pi = :"SYS_B_05"
           AND L_TEST_STATUS.STATUS IN (:"SYS_B_06", :"SYS_B_07", :"SYS_B_08")
           AND j_op_test_anml.test_id = B_FP_TEST.TEST_ID
    ----- End of information for the OTHER waiting sessions -----
    *** 2013-11-04 23:18:57.916
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    ----- Error Stack Dump -----
    ORA-00060: deadlock detected while waiting for resource
    ORA-10387: parallel query server interrupt (normal)
    ----- SQL Statement (None) -----
    Current SQL information unavailable - no cursor.
    ----- Call Stack Trace -----
    calling              call     entry                argument values in hex
    location             type     point                (? means dubious value)
    More......
    Query:
    SELECT DISTINCT B_FP_TEST.TEST_ID
      FROM B_FP_TEST,
           B_USER_INFO,
           J_FP_INVESTIGATOR,
           L_TEST_STATUS,
           L_ATMS_TEST_TYPE,
           j_op_test_anml
    WHERE     B_FP_TEST.TEST_ID = J_FP_INVESTIGATOR.TEST_ID
           AND B_FP_TEST.TEST_TYPE_ID = L_ATMS_TEST_TYPE.ATMS_TEST_TYPE_ID
           AND B_USER_INFO.B_USER_INFO_ID = J_FP_INVESTIGATOR.INVESTIGATOR_ID
           AND B_FP_TEST.STATUS_ID = L_TEST_STATUS.STATUS_ID
           AND B_FP_TEST.IS_DELETED = 0
           AND B_FP_TEST.TEST_NUM NOT IN (1, 2, 99)
           AND L_ATMS_TEST_TYPE.IS_DELETED = 0
           AND J_FP_INVESTIGATOR.is_pi = 1
           AND L_TEST_STATUS.STATUS IN ('Scheduled', 'In-Progress', 'Completed')
           AND j_op_test_anml.test_id = B_FP_TEST.TEST_ID
           AND (   (j_op_test_anml.end_date BETWEEN TO_DATE ('28-Oct-2013') - 1
                                                AND TO_DATE ('04-Nov-2013') + 1)
                OR (j_op_test_anml.start_date BETWEEN TO_DATE ('28-Oct-2013') - 1
                                                  AND TO_DATE ('04-Nov-2013') + 1)
                OR (TO_DATE ('28-Oct-2013') BETWEEN j_op_test_anml.start_date
                                                AND j_op_test_anml.end_date)
                OR (TO_DATE ('04-Nov-2013') BETWEEN j_op_test_anml.start_date
                                                AND j_op_test_anml.end_date))
           AND L_ATMS_TEST_TYPE.IS_DELETED = 0
           AND B_FP_TEST.DATASOURCE_ID = 9
    Query Exp plan:
    Plan hash value: 3398228788
    | Id  | Operation                                          | Name                | Rows  | Bytes | Cost (%CPU)| Time     | Pstart| Pstop |    TQ  |IN-OUT| PQ Distrib |
    |   0 | SELECT STATEMENT                                   |                     |  1501 |   102K|  1929   (1)| 00:00:24 |       |       |        |      |            |
    |   1 |  HASH UNIQUE                                       |                     |  1501 |   102K|  1929   (1)| 00:00:24 |       |       |        |      |            |
    |   2 |   CONCATENATION                                    |                     |       |       |            |          |       |       |        |      |            |
    |   3 |    PX COORDINATOR                                  |                     |       |       |            |          |       |       |        |      |            |
    |   4 |     PX SEND QC (RANDOM)                            | :TQ30005            |   241 | 16870 |   800   (1)| 00:00:10 |       |       |  Q3,05 | P->S | QC (RAND)  |
    |*  5 |      HASH JOIN                                     |                     |   241 | 16870 |   800   (1)| 00:00:10 |       |       |  Q3,05 | PCWP |            |
    |   6 |       PX RECEIVE                                   |                     |   246 | 15990 |   797   (1)| 00:00:10 |       |       |  Q3,05 | PCWP |            |
    |   7 |        PX SEND HASH                                | :TQ30004            |   246 | 15990 |   797   (1)| 00:00:10 |       |       |  Q3,04 | P->P | HASH       |
    |*  8 |         HASH JOIN                                  |                     |   246 | 15990 |   797   (1)| 00:00:10 |       |       |  Q3,04 | PCWP |            |
    |   9 |          PX RECEIVE                                |                     |   573 | 29223 |   793   (1)| 00:00:10 |       |       |  Q3,04 | PCWP |            |
    |  10 |           PX SEND HASH                             | :TQ30003            |   573 | 29223 |   793   (1)| 00:00:10 |       |       |  Q3,03 | P->P | HASH       |
    |* 11 |            HASH JOIN                               |                     |   573 | 29223 |   793   (1)| 00:00:10 |       |       |  Q3,03 | PCWP |            |
    |  12 |             BUFFER SORT                            |                     |       |       |            |          |       |       |  Q3,03 | PCWC |            |
    |  13 |              PX RECEIVE                            |                     |       |       |            |          |       |       |  Q3,03 | PCWP |            |
    |  14 |               PX SEND BROADCAST                    | :TQ30000            |       |       |            |          |       |       |        | S->P | BROADCAST  |
    |  15 |                NESTED LOOPS                        |                     |       |       |            |          |       |       |        |      |            |
    |  16 |                 NESTED LOOPS                       |                     |   485 | 20855 |   781   (0)| 00:00:10 |       |       |        |      |            |
    |  17 |                  TABLE ACCESS BY GLOBAL INDEX ROWID| J_OP_TEST_ANML      |   485 | 10185 |   296   (0)| 00:00:04 | ROWID | ROWID |        |      |            |
    |* 18 |                   INDEX RANGE SCAN                 | IDX$$_2D190001      |   485 |       |     4   (0)| 00:00:01 |       |       |        |      |            |
    |* 19 |                  INDEX UNIQUE SCAN                 | FT_TEST_ID_PK       |     1 |       |     0   (0)| 00:00:01 |       |       |        |      |            |
    |* 20 |                 TABLE ACCESS BY GLOBAL INDEX ROWID | B_FP_TEST           |     1 |    22 |     1   (0)| 00:00:01 | ROWID | ROWID |        |      |            |
    |  21 |             PX BLOCK ITERATOR                      |                     | 70382 |   549K|    11   (0)| 00:00:01 |       |       |  Q3,03 | PCWC |            |
    |* 22 |              TABLE ACCESS FULL                     | J_FP_INVESTIGATOR   | 70382 |   549K|    11   (0)| 00:00:01 |       |       |  Q3,03 | PCWP |            |
    |  23 |          BUFFER SORT                               |                     |       |       |            |          |       |       |  Q3,04 | PCWC |            |
    |  24 |           PX RECEIVE                               |                     |     3 |    42 |     3   (0)| 00:00:01 |       |       |  Q3,04 | PCWP |            |
    |  25 |            PX SEND HASH                            | :TQ30001            |     3 |    42 |     3   (0)| 00:00:01 |       |       |        | S->P | HASH       |
    |* 26 |             TABLE ACCESS FULL                      | L_TEST_STATUS       |     3 |    42 |     3   (0)| 00:00:01 |       |       |        |      |            |
    |  27 |       BUFFER SORT                                  |                     |       |       |            |          |       |       |  Q3,05 | PCWC |            |
    |  28 |        PX RECEIVE                                  |                     |    30 |   150 |     3   (0)| 00:00:01 |       |       |  Q3,05 | PCWP |            |
    |  29 |         PX SEND HASH                               | :TQ30002            |    30 |   150 |     3   (0)| 00:00:01 |       |       |        | S->P | HASH       |
    |* 30 |          TABLE ACCESS FULL                         | L_ATMS_TEST_TYPE    |    30 |   150 |     3   (0)| 00:00:01 |       |       |        |      |            |
    |  31 |    NESTED LOOPS                                    |                     |       |       |            |          |       |       |        |      |            |
    |  32 |     NESTED LOOPS                                   |                     |     3 |   210 |   329   (1)| 00:00:04 |       |       |        |      |            |
    |  33 |      NESTED LOOPS                                  |                     |     3 |   195 |   329   (1)| 00:00:04 |       |       |        |      |            |
    |* 34 |       HASH JOIN                                    |                     |     2 |   114 |   325   (1)| 00:00:04 |       |       |        |      |            |
    |  35 |        NESTED LOOPS                                |                     |       |       |            |          |       |       |        |      |            |
    |  36 |         NESTED LOOPS                               |                     |     6 |   258 |   322   (1)| 00:00:04 |       |       |        |      |            |
    |  37 |          PARTITION RANGE SINGLE                    |                     |     6 |   126 |   316   (1)| 00:00:04 |     7 |     7 |        |      |            |
    |* 38 |           TABLE ACCESS FULL                        | J_OP_TEST_ANML      |     6 |   126 |   316   (1)| 00:00:04 |     7 |     7 |        |      |            |
    |* 39 |          INDEX UNIQUE SCAN                         | FT_TEST_ID_PK       |     1 |       |     0   (0)| 00:00:01 |       |       |        |      |            |
    |* 40 |         TABLE ACCESS BY GLOBAL INDEX ROWID         | B_FP_TEST           |     1 |    22 |     1   (0)| 00:00:01 | ROWID | ROWID |        |      |            |
    |* 41 |        TABLE ACCESS FULL                           | L_TEST_STATUS       |     3 |    42 |     3   (0)| 00:00:01 |       |       |        |      |            |
    |* 42 |       TABLE ACCESS BY INDEX ROWID                  | J_FP_INVESTIGATOR   |     1 |     8 |     2   (0)| 00:00:01 |       |       |        |      |            |
    |* 43 |        INDEX RANGE SCAN                            | FI_TEST_ID_PK       |     1 |       |     1   (0)| 00:00:01 |       |       |        |      |            |
    |* 44 |      INDEX UNIQUE SCAN                             | L_ATMS_TEST_TYPE_PK |     1 |       |     0   (0)| 00:00:01 |       |       |        |      |            |
    |* 45 |     TABLE ACCESS BY INDEX ROWID                    | L_ATMS_TEST_TYPE    |     1 |     5 |     1   (0)| 00:00:01 |       |       |        |      |            |
    |  46 |    PX COORDINATOR                                  |                     |       |       |            |          |       |       |        |      |            |
    |  47 |     PX SEND QC (RANDOM)                            | :TQ20003            |       |       |            |          |       |       |  Q2,03 | P->S | QC (RAND)  |
    |  48 |      NESTED LOOPS                                  |                     |       |       |            |          |       |       |  Q2,03 | PCWP |            |
    |  49 |       NESTED LOOPS                                 |                     |    33 |  2310 |   399   (2)| 00:00:05 |       |       |  Q2,03 | PCWP |            |
    |* 50 |        HASH JOIN                                   |                     |    33 |  2145 |   397   (2)| 00:00:05 |       |       |  Q2,03 | PCWP |            |
    |  51 |         PX RECEIVE                                 |                     |    78 |  3978 |   393   (1)| 00:00:05 |       |       |  Q2,03 | PCWP |            |
    |  52 |          PX SEND HASH                              | :TQ20002            |    78 |  3978 |   393   (1)| 00:00:05 |       |       |  Q2,02 | P->P | HASH       |
    |* 53 |           HASH JOIN                                |                     |    78 |  3978 |   393   (1)| 00:00:05 |       |       |  Q2,02 | PCWP |            |
    |  54 |            BUFFER SORT                             |                     |       |       |            |          |       |       |  Q2,02 | PCWC |            |
    |  55 |             PX RECEIVE                             |                     |       |       |            |          |       |       |  Q2,02 | PCWP |            |
    |  56 |              PX SEND BROADCAST                     | :TQ20000            |       |       |            |          |       |       |        | S->P | BROADCAST  |
    |  57 |               NESTED LOOPS                         |                     |       |       |            |          |       |       |        |      |            |
    |  58 |                NESTED LOOPS                        |                     |    66 |  2838 |   382   (1)| 00:00:05 |       |       |        |      |            |
    |  59 |                 PARTITION RANGE SINGLE             |                     |    66 |  1386 |   316   (1)| 00:00:04 |     7 |     7 |        |      |            |
    |* 60 |                  TABLE ACCESS FULL                 | J_OP_TEST_ANML      |    66 |  1386 |   316   (1)| 00:00:04 |     7 |     7 |        |      |            |
    |* 61 |                 INDEX UNIQUE SCAN                  | FT_TEST_ID_PK       |     1 |       |     0   (0)| 00:00:01 |       |       |        |      |            |
    |* 62 |                TABLE ACCESS BY GLOBAL INDEX ROWID  | B_FP_TEST           |     1 |    22 |     1   (0)| 00:00:01 | ROWID | ROWID |        |      |            |
    |  63 |            PX BLOCK ITERATOR                       |                     | 70382 |   549K|    11   (0)| 00:00:01 |       |       |  Q2,02 | PCWC |            |
    |* 64 |             TABLE ACCESS FULL                      | J_FP_INVESTIGATOR   | 70382 |   549K|    11   (0)| 00:00:01 |       |       |  Q2,02 | PCWP |            |
    |  65 |         BUFFER SORT                                |                     |       |       |            |          |       |       |  Q2,03 | PCWC |            |
    |  66 |          PX RECEIVE                                |                     |     3 |    42 |     3   (0)| 00:00:01 |       |       |  Q2,03 | PCWP |            |
    |  67 |           PX SEND HASH                             | :TQ20001            |     3 |    42 |     3   (0)| 00:00:01 |       |       |        | S->P | HASH       |
    |* 68 |            TABLE ACCESS FULL                       | L_TEST_STATUS       |     3 |    42 |     3   (0)| 00:00:01 |       |       |        |      |            |
    |* 69 |        INDEX UNIQUE SCAN                           | L_ATMS_TEST_TYPE_PK |     1 |       |     0   (0)| 00:00:01 |       |       |  Q2,03 | PCWP |            |
    |* 70 |       TABLE ACCESS BY INDEX ROWID                  | L_ATMS_TEST_TYPE    |     1 |     5 |     1   (0)| 00:00:01 |       |       |  Q2,03 | PCWP |            |
    |  71 |    PX COORDINATOR                                  |                     |       |       |            |          |       |       |        |      |            |
    |  72 |     PX SEND QC (RANDOM)                            | :TQ10003            |       |       |            |          |       |       |  Q1,03 | P->S | QC (RAND)  |
    |  73 |      NESTED LOOPS                                  |                     |       |       |            |          |       |       |  Q1,03 | PCWP |            |
    |  74 |       NESTED LOOPS                                 |                     |    33 |  2310 |   399   (2)| 00:00:05 |       |       |  Q1,03 | PCWP |            |
    |* 75 |        HASH JOIN                                   |                     |    34 |  2210 |   397   (2)| 00:00:05 |       |       |  Q1,03 | PCWP |            |
    |  76 |         PX RECEIVE                                 |                     |    78 |  3978 |   393   (1)| 00:00:05 |       |       |  Q1,03 | PCWP |            |
    |  77 |          PX SEND HASH                              | :TQ10002            |    78 |  3978 |   393   (1)| 00:00:05 |       |       |  Q1,02 | P->P | HASH       |
    |* 78 |           HASH JOIN                                |                     |    78 |  3978 |   393   (1)| 00:00:05 |       |       |  Q1,02 | PCWP |            |
    |  79 |            BUFFER SORT                             |                     |       |       |            |          |       |       |  Q1,02 | PCWC |            |
    |  80 |             PX RECEIVE                             |                     |       |       |            |          |       |       |  Q1,02 | PCWP |            |
    |  81 |              PX SEND BROADCAST                     | :TQ10000            |       |       |            |          |       |       |        | S->P | BROADCAST  |
    |  82 |               NESTED LOOPS                         |                     |       |       |            |          |       |       |        |      |            |
    |  83 |                NESTED LOOPS                        |                     |    66 |  2838 |   382   (1)| 00:00:05 |       |       |        |      |            |
    |  84 |                 PARTITION RANGE SINGLE             |                     |    66 |  1386 |   316   (1)| 00:00:04 |     7 |     7 |        |      |            |
    |* 85 |                  TABLE ACCESS FULL                 | J_OP_TEST_ANML      |    66 |  1386 |   316   (1)| 00:00:04 |     7 |     7 |        |      |            |
    |* 86 |                 INDEX UNIQUE SCAN                  | FT_TEST_ID_PK       |     1 |       |     0   (0)| 00:00:01 |       |       |        |      |            |
    |* 87 |                TABLE ACCESS BY GLOBAL INDEX ROWID  | B_FP_TEST           |     1 |    22 |     1   (0)| 00:00:01 | ROWID | ROWID |        |      |            |
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      61 - access("J_OP_TEST_ANML"."TEST_ID"="B_FP_TEST"."TEST_ID")
      62 - filter("B_FP_TEST"."DATASOURCE_ID"=9 AND "B_FP_TEST"."IS_DELETED"=0 AND "B_FP_TEST"."TEST_NUM"<>1 AND "B_FP_TEST"."TEST_NUM"<>2 AND
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      64 - filter("J_FP_INVESTIGATOR"."IS_PI"=1)
      68 - filter("L_TEST_STATUS"."STATUS"='Completed' OR "L_TEST_STATUS"."STATUS"='In-Progress' OR "L_TEST_STATUS"."STATUS"='Scheduled')
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      94 - access("B_FP_TEST"."TEST_TYPE_ID"="L_ATMS_TEST_TYPE"."ATMS_TEST_TYPE_ID")
      95 - filter("L_ATMS_TEST_TYPE"."IS_DELETED"=0)

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