Keep getting error 16 in current I tunes when trying to restore

Trying to restore / update I phone 5C32 gb phone.Using Windows 7 Ultimate,turned off firewall updated software both in windows and I tunes.Using the latest i tune software.I tune logo on phone,turn off phone,start I tune,plug in lightning cable on phone,connect to usb on pc program goes through the process but only gets a little better than 60% done and comes up with the error 16 in I tunes.Could use some help here,thanks

sparkyabcd,
Thank you for visiting Apple Support Communities. 
I see you are receiving error 16 when attempting to update your iPhone 5c.  Here are the troubleshooting steps for this specific error. 
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Resolve iOS update and restore errors
http://support.apple.com/en-us/TS3694
Cheers,
Jason H. 

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