Keep getting error 1611 cannot update ipod as unexpected error has occured ??

i keep trying to update but keep getting this error , have turned off mcaffe firewall to update but still wont update . getting really frustrating this is ! help >>

Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

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