Keep getting error 4002 when trying to update Genius

I haven't seen anyone write about getting error 4002 when trying to update genius in itunes. I select update genius and it gathers information and sends it to the itunes store I assume. And then waits a few seconds and then I get the following message "Genius results can't be updated right now. An unknown error occurred (4002) Please try again later." I've been getting this message for well over a month and I keep hoping they'll be an update or somehow it will magically be fixed, but nothing has changed. Anyone have any insight on this one?
The current ituned library it 123GB and is stored on external drives. It should also be noted that when I first turned on genius when it was released it went through this whole problem without a hitch. I just can't update Genius with any of the music I've added since then. I can't even get genius to recognize music that I got from the itunes store since I've had the problem.

Be careful - this was a disaster for me. Once I did this, I got a different error - an error 4010 and in trying to recover, caused a lot of library issues that forced me to go to a backup to fix. You'll find a lot of people having the 4010 problem. Basically iTunes Genius is a disaster and Apple isn't fixing it.

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