Keep getting "error 499" when trying to access iTunes store.

Can access part of store through Ping, but not music category...error 499

have a look at this support article.

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TS1424 Why am I getting error 11222 when trying to access the store?

Why am I getting error 11222 when trying to access the store?

The 11222s can sometimes be associated with LSP issues.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Error -1020 When Trying to Access iTunes Store - Help!

I keep getting Error -1020 when trying to access the iTunes store. Just started happening this morning.
Nothing online from customer support listed for this error.
Thanks!

Looks like it's busted. Same problem here. The way all the support mechanisms work, you can't even report the problem, since you can't really log in to the store.

Getting error message when attempting to access iTunes store. UNknow error occurred (0x800903318). make sure your netwrok connection is active.

In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG

Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H.

HT201272 Keep getting error #499 when trying to download a song from an album I purchased that failed to download. Error message appears when trying to download from iTunes and the cloud. Re-starting the computer did not help.

I downloaded an album I purhcased a few days ago but one of the album's songs did not download. I received an error message, #499, for which I can get no explanation or interpretation of what error #499 even is (other than generic terms). All my efforts to re-start the download have failed. I've tried several times to download the file to no avail, tried the cloud service to no avail, and re-started the computer to no avail.
My main intention is to, of course, get the download completed. My secondary intention is to, hopefully, bring to the attention of Apple - iTunes staff, the grossly inadequate, dare I say cryptic, error message descriptions iTunes displays.
I can provide the purchase receipt number if it is required.

Hey SDGardella,
Thanks for the question. I understand that you are receiving error 499 when attempting to download purchases from the iTunes Store. The following resource outlines this error message:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
Thanks,
Matt M.

I keep getting 'error lander' when trying to access any website

I isolated and deleted a trojan horse virus, but ever since then, when trying to access any website, the tab shows 'error lander' and goes no further. I partitioned my hard drive years ago and can access Firefox/Mozilla on the second partition, but cannot do so on my primary partition, which is where all my data is stored. Help!

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
See:
* http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
You may need to create a new profile.
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
* http://kb.mozillazine.org/Profile_backup and [[Backing up your information]]

Error message "499" when trying to access iTunes store

Downloaded iTunes to computer and when I go to access itunes store I get error message "499" what to do now

It's typically related to security software issues, gayle. If you're running Kaspersky security software, try switching off Kaspersky Parental Controls. Otherwise, see:
iTunes for Windows: Troubleshooting security software issues

I keep getting error 5002 when trying to access my account

Whenever I try and login to Itunes and view my account I get 5002 error. I also at present (02/06/11 @ 19:26) can't download any apps or updates.
Can anyone advise what is going wrong?
Thanks
Pete

Thanks - From the discussions here people in Germany, France and the US are having the same problem!!! Would be nice if Apple had told us it was down for maintenance or whatever. Rather than a crappy 5002 unknown error message.
I write software for a living and I would be shot if I displayed that kind of message to users...
Pete

Getting Error Message When Trying to Access iTunes Music

Hi!
Need some help.
Little Mac Mini has been through a lot after foobaring after the last update. To bring you up to speed, I had to get Apple Genius Bar to fix the problem but they re-installed the OS by installing 10.4.7, Safari 2.0.4 and iTunes 7.0.x even though it had had 10.4.11, Safari 3.0.4 and iTunes 7.5 on it before the problem. Even when it was offline with Safari and mail crashing, iTunes worked fine. After Apple's re-installing 10.4.7, iTunes had problems and gave me a message that it could not play the video files because the quicktime version was too old. So Quicktime too was re-installed using an older version. Why did Apple Genius Bar fellow do this?
Anyway... after this I found an underlying problem with the directory and had to restart with Tiger install disc and run Repair Disk to fix it. Then I got the computer back up to 10.4.11, Safari 3.0.4 and iTunes 7.5 using Apple's combo update and Software update. Repaired permissions and verified disk, everything.
So here is the problem, I can not get iTunes to access my music on the external hard drive anymore. I remember getting a message that suggested that something happened to the xml file.
Here's the thing: I have two complete copies of the iTunes music on two external hard drives. I also have, in addition to these, a complete copy of the iTunes Music backed up using the Apple program "Back-Up." Usually, I keep iTunes pointing to the music folder on one of the external hard drives, but now, it insists on opening up the iTunes music on the internal which has very little music on it. I know how to open the other music libraries by holding down the option key and starting iTunes and choosing a library. In the past when I did this I got iTunes up with all of my music, etc. fine. I used to be able to access the music library on one external and then switch to the other library by holding the down the option key while starting iTunes. But now, I get a message that says "An iTunes Library file could not be found in the folder 'iTunes Music.' Please change to another" irregardless of which library I choose. What does this message mean? How do I get iTunes to access the music in these libraries again?
I know that the music libraries are all fine on the externals, because I have gone and found them. All is okay with that, but I can't get iTunes to see them. Could this be because the xml file is missing? I can't seem to find it anywhere. Not in the main hard drive or on any of the externals. If it is missing and I need it, where can I get it and where, exactly do I put it. I am a bit sketchy on my understanding of the file hierarchy as you can tell.
I do have back-up. Would a restore fix the problem. My little mac only has about 6 gigs left in it's internal so there is not enough room to put the music back into the internal iTunes that it is currently working from. Can I restore the back up version on to one of the externals? I don't know really what to do.
What am I missing? Thank you so much!- Charlotte

Well... no response.?
Anyway.... solved my own problem. Apple should hire me.
Actually read another post and got an idea. Held down the option key while starting iTunes. Got the window that asks if I want to create a new library or to choose a library. I had been choosing and finding that my libraries on the two external hard drives were damaged. Yes... I think it was because the iTunes Library files and the iTunes Library xml files were missing. So instead of choosing library, I chose to create a new library. Of course it brought up iTunes with nothing in it. I opened the folder "iTunes" on that same external hard drive and boldly clicked and dragged it on to the empty Music section of iTunes. It imported! First importing everything. Music, podcasts, video, audio books, etc. and then imported album art and then boom, it was all there. With trepidation, I closed iTunes and reopened it and yes, all is there still... like in.... it works! It plays! I've been listening to music while typing this.
Of course, the playlists and play counts, ratings are gone. Yes... I expected that, but I have all of the media and that is what is important. Even the things I downloaded just before the problem happened is in there. Okay... well that's good.
Hey.... what ever you do, keep back ups and copies, like several and in several formats and all over the place. For instance, most of my music is backed-up in five places. On a cd, also on a dvd, and also in three places on two different external hard drives!
Okay.. for the weird thing and it's only weird to me because I obviously do not completely understand the file system in the mac. It's this: Before I created this new library, when I went to the external hard drive I found the folder labeled "iTunes" and no other folders. The iTunes folder only contained the media content and I could not find the library or library xml files. Now after importing that one iTunes folder into the newly created library and allowing it to get everything into it, going to the external hard drive I had expected to see a new folder with a new copy of all of the music content in it but instead I found a new folder labeled " iTunes1" and opening it, I found the library and library xml files. Ah.... so if I am understanding this correctly, what "creating a new library" did was to add in new the library and library xml files that were missing, but it still accessed the "iTunes" folder with all of the content that was already there. So... in essence fixing the problem. Yes... this would be correct because the external has the same amount of gigs used as it had before I created the new library. This is way cool! And no, I did not mess anything up, my computer's internal hasn't enough space for the iTunes music content and it's showing the same amount of space used so it's not like it moved the stuff into the internal. It couldn't do that, anyway.
I shall thank the guys on the other post for their help. Hope this helps others.
By the way... this whole problem happened originally because apparently my hard disk had errors in the directory and the downloading of the last security update (security update 2007-009) was just too much for it.
Look before updating always check by going to Utilities and performing a "permissions repair" and also running "Verify disk," even if you see that your S.M.A.R.T. disk shows "verified." If verify disk shows any errors or problems then perform a disk repair. Do this before any update or installation or you may run into serious trouble. To do this get out your OS install disk. Use the Tiger one if your computer is currently running Tiger. Leopard one if it's using Leopard. Put the disk in and re-start your computer. As soon as it is off and before it even begins to start up, hold down the C key on the keyboard and keep holding it down until you get the message asking what language you want. Don't panic, this is correct. It will look like it wants to install the OS again. Don't re-install the OS. But you can choose the language. Here I was panicking and I don't want you to. At the top you will see the installer bar. Go to Disk Utility up on that bar and click on that, it will take you to Disk Utility and you will then and only then be able to perform a disk repair by clicking on "Repair Disk." Do it! Do it a couple of times until the thing reports that the disk has no problems. I forgot how it states this but I do remember that the lettering is in green. Green is great! Close Disk Utility. Quit Installer. A window will come up asking you to choose where to restart from so choose your internal hard drive and it should restart and be good to go.
Trust me, the updates are fine. 10.4.11, Safari 3.0.4 and iTunes 7.5 are good, it's existing problems in your computer's directory or keychains that is causing the problems when updating or installing new stuff. I had to learn all of this the hard way, even though I tried to keep my mac clean and in top shape, and even though I asked and asked the Genius Bar guys at the local Apple store if there is anything more I needed to know to prevent difficulties. I learned all this here, in these discussions, in answer to my posts under other sections. Thanks Klaus1, Hawaiian_Starman, dechamp, and baltwo!
Okay.. if I got anything wrong in my descriptions, please, please correct me! I don't want to be inaccurate. I want to know this stuff!
Thank you so much for persevering through my long post, here. -Charlotte

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byzon2
This solved my questionRe: iTunes Error (-1202)
Dec 28, 2012 6:35 PM (in response to crossi85)
I am having the same issue on my iMac. It occurred after the last iTunes update. Apple support offered no real solution. They tried "clearing" my Wish List, but that didn't work, and advised me to re-install iTunes. However, I tried clicking the "My Wish List" link on the right side of the iTunes Home page, instead of the one I usually use under the "Manage" column near the bottom of the screen - and it worked! Furthermore, my Wish List was still intact even though they had supposedly cleared it. So, in my case, the problem appears to be the iTunes site, and not my computer. My solution: Try accessing the Wish List from a different link within iTunes.

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Keep getting "error 499" when trying to access iTunes store.

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