Keep getting error (-9812) message in itunes

Hello, I really hope someone can help me.
I am currently unable to sign into itunes as each time I try I get the message - We could not complete your itunes store request. An unknown error has occurred - I have never had any problems before however so I have no idea what to do.
I was hoping to take advantage of the home share so me and my girlfriend could have both our iphone on it and my ipod.
Please could someone help explain what has happened.
Kind Regards
Dave

Just doublechecking, Dave. Have you worked through the following document in the course of your troubleshooting to date?
[iTunes for Windows: Error -9812 when accessing the iTunes Store|http://support.apple.com/kb/TA23179]

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