Keep getting error message"an error occured while trying to access the service"

I convert a pdf file to word every week, but today I keep getting the following error message
"an error occurred while trying to access the service"
Why is this happening?

[topic moved to Acrobat.com Services forum]

Similar Messages

  • Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?

    Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?

    it seems my subscription had expired so I signed up again.. It was still having trouble so I repeated the sign up process again.. Then it worked perfectly.. Unfortunately, I think I just subscribed twice and need to cancel one of them. Ugh. Such a pain when I'm trying to get this project completed. I'll be canceling at least one of the subscriptions in the morning. Adobe is not my favorite company right now. None of this was intuitive. And trying to get help was an absolute waste of an hour.
    Regards,
    Nathaniel
    [removed by moderator]

  • I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert apdf file for msword?

    I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert a PDF file for ms word?

    Adobe Reader is free; but you may have paid for the ExportPDF service.
    Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
    [topic moved to ExportPDF forum]

  • I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
    [topic moved to ExportPDF forum]

  • I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service.  What do I need to do to access the service paid for?

    I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service".  What do I need to do to get access to the service I have paid for?

    Hi DeaconTomColorado,
    Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
    Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
    Best,
    Sara

  • I keep getting "An error has occurred while trying to access the service".

    I'm using Adobe Reader to convert pdf. to word for the first time.  I keep getting "An error has occurred while trying to access the service".  My subscription has gone thru and I am signed in.  Help!  I need to start using this ASAP

    Can you try to use ExportPDF directly on the website https://cloud.acrobat.com/exportpdf
    [topic moved to ExportPDF forum]

  • Receive error message "An error occurred while trying to access the service" when I try to convert a file?

    When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve?  I already applied updates and attempted to fix?

    You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

  • An error occured while trying to access the service

    i'm continually having issues with trying to convert my files from PDF to excel.  I keep on getting the error message "An error occured while trying to access the service" with no real explanation as to what is wrong.  I've tried several times on several different computers, logging on and off, changing users...same message everytime.  I have a time sensitive project to complete, and can't get it done if this conversion can't be done.  HELP!

    Hi J,
    Here are a couple documents that may assist you:
    'Getting started' guide
    FAQ
    Let me know if those help!
    Kindest regards, Stacy

  • An error occurred while trying to access the service when trying to access adobe send since feb 28

    I have been trying to access my adobe send to send some files keep getting error message : an error occured while trying to access the service"
    everything was fine up until yesterday...

    Is that "SendNow"? If so you may get better help in the SendNow forum here: http://forums.adobe.com/community/sendnow

  • An error occurred while trying to access the service?

    I'm trying to convert a PDF into Excel but I get the message 'an error occurred while trying to access the service'.
    I have tried logging into my Adobe account online and doing it within there, but once I have exported the file and pressed 'convert' it simply says 'conversion failure' with no explanation.
    My subscription is still valid, so I don't see why the problems?  Has anyone else had this issue and managed to fix it?  I get the error message regardless of whether I'm trying to convert to Word or Excel.
    Any ideas greatly appreciated!!
    Thanks
    Sophie

    Hi SHurcs,
    I'm sorry that you're having such trouble with your ExportPDF subscription. Does this error occur for one particular file, or with any file that you try to convert? What operating system and browser are you using?
    To get us started, here are a few things that you can try:
    In Reader, sign out, and then sign back in.
    Use a supported web browser:  http://www.adobe.com/acom/systemreqs/
    Clear the browser cache.
    If you're using a networked computer, make sure that there are no firewall/proxy settings that prevent you from uploading files to the Internet.
    Make sure that the files you're trying to convert are within the file-size limits for ExportPDF (100 MB).
    If the problem persists, please let us know, and tell us a bit more about the files that you're converting.
    Best,
    Sara

  • ExportPDF - "an error occurred while trying to access the service"

    I have never had a problem using ExportPDF in the past but recently I am getting an error message saying "an error occurred while trying to access the service".  I am using the same browser, Chrome, that I have always used.  Please tell me how to fix this.

    Hi billbeaton,
    Please log out, clear the browser cache, and then reload https://cloud.acrobat.com. If that doesn't work, please try logging in using a different web browser (simply as a test).
    Has anything changed on your system since you were last able to log in to Acrobat.com? Are you using Mac OS or Windows?
    Best,
    Sara

  • An error has occured while trying to access the service.

    I pay an annual fee to beable to convert PDF documents to Word documents.  Now I get a message "An error occured whip trying to access the service.  Can someone help with this issue?

    Hi Lynn,
    Just for the test if you have a different computer please try login and check one more time.
    Also if you can share any of the document with us i would like to check that personally at my end. And if it is possible for you please let me know when you are getting that error message "An error occured while trying
    to access the service". You can send me the document using the private message option: http://forums.adobe.com/thread/1184148
    ~Ajlan Huda.

  • "An error occurred while trying to access the service" - Even after I have signed into Adobe reader

    I have signed into adobe reader and I am trying to convert a PDF to a word document. All I get every time is, "An error occurred while trying to access the service" My account is active and paid for. Please help me with this. I have tried a number of different documents. I pay to use this service!

    Thank you for your quik reply.
    Please try to login at https://exportpdf.acrobat.com/signin.html with your Adobe ID and password.  Please let me know this web UI does not work.
    Thank you again
    Hisami

  • I am trying to convert PDF to word. With my PC  I get a message  "Error occurred while trying to access the service.   It worked fine for a long time.  Has been doing this for days now with all files i try to convert.

    I am trying to convert PDF to Word with Adobe Export PDF on my PC.  I get the message " error occurred while trying to access service".  Has worked fine in past.  Has been doing this for a few days now on all files i try to convert.    Any ideas?? Thanks

    Hi bert090909,
    Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
    Please let us know how it goes.
    Best,
    Sara

  • I keep getting the message, an error occured while trying to access the service. I need urgent help!

    Please can someone let me know how long ExportPDF will be down for. I keep getting this message and i have an urgent work task

    Alice, you are very kind. I am in the Pacific NW - so PST is my time zone. It's past midnight here.
    There are a few ways to contact them:
    https://www.acrobat.com/misc/en/contact-support.html
    or:
    http://forums.adobe.com/docs/DOC-1515 if you scroll down it gives you the option...
    or:
    Our phone number is 800-833-6687
    I apologize, I just really wanted to get this solved for you.
    Please let me know the outcome.
    Sincerely, Stacy

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