Keep getting "itunes has stopped working" error.
Keep getting "itunes has stopped working" error. Just updated to windows 8.1, updated java (i installed java on windows 8 for work), & ran the solve a problem with itunes fix from my pc. Still crashes when i go to itunes store or try to sync my ipod. Itunes says their is no solution, my pc can't find a solution, and I've tried several fixes online (copying the .dll file, running in safe mode, running as administrator, reinstalling itunes) nothing is working for me.
Hey Cassblue21,
Thanks for the question, and great troubleshooting so far. While you may have already attempted most of the steps outlined in this article, I wished to provide it to you just in case you missed something. The article includes great isolation steps to determine if the issue is user-specific, or system-wide. Once you have isolated the issue, a few solutions are offered:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.
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Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
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This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?
Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
Hopefully Apple is aware of this, and will issue yet another update.
Has anyone else experienced this too, or is it just me?Hi Wi_Writer,
Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device? The resource below provides some additional troubleshooting steps for this scenario.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203356
Regards,
Judy -
Getting itunes has stopped working error when sync wit IPad
I am getting a itunes has stopped working when sync with IPad, using windows 7
It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
I keep getting "iTunes has stopped working"
I just got an iPad and wanted to sync it with my iTunes. First I I added some songs from my hard drive to my iTunes on my computer. Then synced my iPad with my computer. Now iTunes will run for 20-30 mins and then give me "iTunes has stopped working".
This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
After downloading the newest version, 10.6.1, whenever I open itunes I almost immediately get a "itunes has stopped working" error messsage, in which the only option is to hit the "close the program" button. Simply closing the error message closes the program as well. I am operated under windows XP with the latest updates (or so the updater tells me). It seems like its getting stuck trying to send me a new user agreement because dont you have to agree to one for every new update? It just can't seem to get past that point. I tried opening it up in safe mode but that didnt work either. Any help would be greatly appeciated.
Looks like itunes was still trying to communicate with my iphone and got confused when it couldnt find it. Found this in another post and it worked great.
Solution:
Make sure you are not connected to the internet and then open itunes. Sync your phone and then enable the internet again. Then stay connected to the internet and close your itunes and reopen it. Bam problem solved.
By WaKaDo -
For some reason, I keep getting the "iTunes has stopped working" error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. I am using Windows 7 on my 64-bit computer. iTunes will begin to optimize the photos in the folder I have directed it to (I am trying to load almost 3000 photos and videos), and it will go through optimizing all of them singularly, then get to the step where it says "optimizing" again, but does so in bigger groups. It will get to about 2000, and then the error message "iTunes has stopped working" will pop up, and say that "Windows must close the program and will search for a solution, and if it finds one, it will notify me". Why can't I sync these photos, and what can I do? Thanks so much for the help, I really appreciate it!
Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users.. -
Can't install iTunes 11 on Widows 8, 'iTunes has stopped working' error message
Two months ago, I bought a new computer that uses Windows 8. I was running iTunes 10.6 on it fine until today, when it crashed for some unknown reason. Every time I've tried to open it again, I kept on getting a 'iTunes has stopped working' message. I've uninstalled 10.6 and tried installing iTunes 11, but keep getting the same 'iTunes has stopped working' error message with no other details. I've tried installing it as an administrator, but got same failed results.
Any help?
Thanks, MikeSame problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users.. -
Please HELP, "iTunes has stopped working" error after connecting iPod video
People please help me out! I have a Razer Blade gaming laptop with Windows 8 64bit.
I have an iPhone 5, iPad 2 and an iPod video (80GB). I had some weeks from not connecting the iPod to my computer, but this morning that I did so I can upload some new music to it, iTunes just crash, I get the "iTunes has stopped working" error message when I connect the iPod video. I do not have this problem with either the iPhone 5 or the iPad 2, when I connect these, iTunes works fine, once I connect the iPod, then all goes down
Procedures that I already tried and that were unsuccessful to solve the problem:
Uninstall Quicktime
Uninstall iTunes and reinstall
Reset the iPod (several times)
Delete TEMP files on computer
Restart the computer (several times)
Use a different cable and a different USB port
The iPod is working fine, if I plug it to my car stereo or if I use it with headphones it works great, no problems nor errors. My computer also identify the iPod as a hard disk, no error messages from Windows, it is just the freakin' iTunes that freezes everytime that I plug the iPod
PLEASE HELP ME OUT, I've searched forums on this particular issue but with no luck.
Thanks very much!It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
I am getting itunes has stopped working, can anyone help
I am getting "itunes has stopped working"
This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
ITunes Has Stopped Working Error
Can anybody help with that good ol’ staple “iTunes has stopped working” error?
From event viewer: Faulting application iTunes.exe, version 11.2.2.3, time stamp 0x5383f31a, faulting module CoreFoundation.dll, version 1.750.24.0, time stamp 0x52a28a28, exception code 0xc0000005, fault offset 0x000a9908, process id 0xdb0, application start time 0x01cf898260ec3b90.
Tried uninstall and reinstall of both iTunes and Quicktime, also reinstalled as admin for each
Tried with both 32-bit and 64-bit iTunes
Tried removing the files from C:\Users\[username]\AppData\Local\Apple Computer\iTunes and C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes
Tried copying the .dll files from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\iTunes
Opened iTunes in safe mode. It was fine until I tried to view my Match tab, or update iTunes Match, then gave same crash (the error log is actually from safe mode).
It usually won’t crash until I try to view my Match tab or update iTunes Match. Also after I removed the files from the local preferences, I apparently wiped out the library file in the process, because now the only files showing in my library are the maybe 50 or so I’ve purchased through iTunes since I installed to this machine, and not the 10,000+ I’d had in the library before, and that are all uploaded to my iTunes Match, which are all on a local hard drive.
Vista Home Premium SP2 64-bit, up to date on Windows updates.I've had this problem for months and tried the same "solutions" as drummerboydyl but also none worked.
I did as MusicaBella instructed, except all I changed was the name for #3, i couldn't find #2 to changed, and voila, it worked!
Thanks so much MusicaBella! -
Getting itunes has stopped working message after downloading to Windows 8.1
Getting ITunes has stopped working message after 10 seconds after downloading to Windows 8.1
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2 -
Itunes has stopped working error I have uninstalled and reinstalled now what
Itunes has stopped working error. I have unistalled and reinstalled and this is the first error ever with my ipod/itunes. How can I fix it?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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