Keep getting message that trial has expired, but I have a subscription

I cannot access AI.  I keep getting a message that my trial has expired, but I have a subscription to creative cloud.  I tried to uninstall AI , but then the Adobe Manager states that the app is still installed.  What can I do

Hi awoermke,
Considering the fact that
1.The CC payment has transacted completely
2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
Then:
Please check for the language in which you have purchased CC.
Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
In case the language is fine, then
log out & log back in of the CC Desktop App as it will update CC,
Launch any product, click on the option of "license this software" Sign in, CC should be activated.
Hope it works.
Regards,
Rajshree

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