Keep getting new pop up tabs or windows with ads

how to get rid of pop up ads and new tabs when I'm browsing any page either on safari or google chrome?

There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Similar Messages

  • I am having a problem with pop pups and small windows with ads constantly opening up on my safari?? Thought that macs didn't get virus? this looks like one- any experts around? please help me fix it with your instructions? really don't know what to do...

    Hi everyone,
    I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
    I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanks

    Those are not viruses. You have probably installed some malware:
    The Safe Mac » Adware Removal Guide
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
              Mac OS X Snow Leopard and malware detection
              OS X Lion- Protect your Mac from malware
              OS X Mountain Lion- Protect your Mac from malware
              About file quarantine in OS X
    If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
    From user Joe Bailey comes this equally useful advice:
    The facts are:
    1. There is no anti-malware software that can detect 100% of the malware out there.
    2. There is no anti-malware that can detect anything targeting the Mac because there
         is no Mac malware in the wild, and therefore, no "signatures" to detect.
    3. The very best way to prevent the most attacks is for you as the user to be aware that
         the most successful malware attacks rely on very sophisticated social engineering
         techniques preying on human avarice, ****, and fear.
    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
        your computer is intended to entice you to install their malware thinking it is a
        protection against malware.
    5. Some of the anti-malware products on the market are worse than the malware
        from which they purport to protect you.
    6. Be cautious where you go on the internet.
    7. Only download anything from sites you know are safe.
    8. Avoid links you receive in email, always be suspicious even if you get something
        you think is from a friend, but you were not expecting.
    9. If there is any question in your mind, then assume it is malware.

  • I keep getting this pop-up every few minutes: "This web page is being redirected to a new location. Would you like to resend the form data you have typed to the new location?" I'm sick of it!!! How can I get rid of it???

    Duplicate of [/questions/860865]
    Question
    I keep getting this pop-up every few minutes: "This web page is being redirected to a new location. Would you like to resend the form data you have typed to the new location?" I'm sick of it!!! How can I get rid of it???

    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode
    *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
    Do a malware check with some malware scanning programs.<br />
    You need to scan with all programs because each program detects different malware.<br />
    Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
    <br />
    * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    * http://www.superantispyware.com/ - SuperAntispyware
    * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    See also:
    * "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • TS4036 I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c.  Now, I keep getting a pop up that says Continue Restoring?  (This iPhone has not been backed uprecently because it has not finished being restored. Would

    I recently got the new iPhone 5c I used icloud to back everything up from my 4s to my new 5c.  Now, I keep getting a pop up that says Continue Restoring?  (This iPhone has not been backed uprecently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app date?)
    I seleted to finish downloading because I didn't want to lose anything.  It still will not finish downloading and I have tried this several times.
    What do I need to do to that I can get my iphone to back up and so that I can install the new iOS?

    Hello there, Brandifoote24.
    The following Knowledge Base article offers up an explanation of what you're error signifies:
    iCloud: Understanding Backup alert messages
    http://support.apple.com/kb/TS4576
    "This iPhone has not been backed up recently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app data?"
    This message is displayed if your iOS device has been trying to complete a restore for more than three days. This can occur if your restore has been interrupted due to network connectivity issues or some other problem occurs.
    Being that this is the case, you would want to go back to the article it seems you were referred to us from and try to restore from your icloud backup again:
    iCloud: Troubleshooting restoring an iCloud backup
    http://support.apple.com/kb/TS4036
    How do I restore an iCloud backup if my device is already set up for use?
    You'll need to erase all data and settings from your device, so first confirm that you have an iCloud backup to restore:
    Go to Settings > iCloud > Storage & Backup > Manage Storage, then tap the name of your device to view a list of iCloud backups.
    Check the date of the backup you want to restore, because you'll be restoring only what iCloud backed up on that date.
    After confirming that an iCloud backup is available, follow these steps:
    Connect your device to a power source and make sure that it is connected to the Internet via Wi-Fi.
    Follow the instructions for restoring your iOS device from an iCloud backup, which include making sure that your device is using the latest version of iOS.
    If the issue persists, then I would troubleshoot Wi-Fi using the following article:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I can't start Facetime. Keep getting a pop-up window saying that "an internal FaceTime error occured. There was a problem with FaceTime. You need to quit and open FaceTime again". I keep retrying to open and keep getting the same message over again.

    I can't start Facetime. Keep getting a pop-up window saying that "an internal FaceTime error occured. There was a problem with FaceTime.
    You need to quit and open FaceTime again". I keep retrying to open and keep getting the same message over again.

    @ reichard
    yeh man i have the same problem i think when i open the ****** facetime it dosent open there is a line in facetime icon it dosent open i dont know how it work **** i want it to work hope someone help me thx

  • Keep getting a pop up at the top of many websites I visit 'firefox security error content at *web address* may not load" I am using the most recent firefox and windows 7.

    Keep getting a pop up at the top of many websites I visit 'firefox security error content at *web address* may not load" I am using the most recent firefox and windows 7. This is happening at many sites, such as hotmail, google reader, and many others.

    Sorry, I don't think that is a message from inside Firefox, the wording doesn't sound correct - at least the beginning of that message. My "gut" thinks that is a MSN Live message to explain and compensate for their lack of security with a re-direct from a secure domain to an un-secure domain. ''(the end of that message)''
    {Ctrl + Shft + J} will open the Firefox Error Console - I'm curious what Firefox has to say about that situation. If you find the error message for that domain, you can right-click the message to '''copy''' it and then paste that error message here.
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  • Why do I keep getting a pop-up window that says install Java when I try to open a pdf file?

    Why do I keep getting a pop-up window that says install Java when I try to open a pdf file?

    (You can take screenshots of the windows in your computer using Alt+PrintScreen... No need to use a camera)
    This is quite odd. Where did you get the Reader installer from? I would suggest uninstalling it and then downloading the installer from Adobe (here: http://get.adobe.com/reader/ ) and re-installing it.

  • I keep getting a pop-up window with the following message, even though I haven't got anything plugged in to any USB points.

    I keep getting a pop-up window with the following message, even though I haven't got anything plugged in to any USB points. It comes up every few seconds, often multiple times at once. Can anyone advise why it is happening and how to get rif of it?

    Reset your SMC.
    Resetting the System Management Controller (SMC) - Support - Apple

  • HT1567 I keep getting a pop up window saying that whatever is needed for itunes to burn a CD for me is missing.  How do I get it without having my entire library erased?

    I keep getting a pop up window saying that whatever is needed for itunes to burn a CD for me is missing.  How do I get it without having my entire library erased?

    Hello,
    I am having problems copying my music to a cd, its stating disc recording not found.  Please how can this be fixed.  I have uninstall and reinstall several times.
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    Hewlett-Packard 310-1126
    iTunes 11.0.1.12
    QuickTime not available
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver 1.63.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0027B2E0106D35F0
    Current user is not an administrator.
    The current local date and time is 2013-01-31 18:45:45.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4270 
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.1.12 (x64) is currently running.
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    **** CD/DVD Drive Tests ****
    LowerFilters: PxHlpa64 (2.0.0.0),
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    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

  • I keep getting a pop-up notifying me that a newer version of Growl is available for download.  I've never heard of Growl and I'm unaware if I even need it or use it.  Is this a legitimate notification?  Did Growl come on my new iMac?

    I keep getting a pop-up notifying me that a newer version of Growl is available for download.  I've never heard of Growl and I'm unaware if I even need it or use it.  Is this a legitimate notification?  Did Growl come on my new iMac?

    Growl has a long development history, is popular and performs a useful function. Many of your background applications use it send messages to your screen that tell you all kinds of useful things (if you're interested). Some applications ask you if you want them to install Growl for you - you or someone using your Mac may have answered 'yes' a long time ago, or it may have occurred without your permission. In any event, you might set it uyp and give it a try for a while, I think it will grow on you. If not, just remove it.

  • When I click on a website it opens a new tab or window with an advertisement

    When I click on a website, whether it be after doing a search to open a site or when I hit enter after entering a password or even just click on next to go to the next page, mozilla pops up a new tab or window with an advertisement in it. It has been doing this for several weeks now. I have tried running antivirus software and it hasn't helped.

    Do a malware check with some malware scanning programs on the Windows computer.<br />
    Please scan with all programs because each program detects different malware.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *SuperAntispyware:<br>http://www.superantispyware.com/
    *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
    *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
    You can also do a check for a rootkit infection with TDSSKiller.
    *http://support.kaspersky.com/viruses/solutions?qid=208280684
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • I downloaded the latest update on my MacBook Pro. Now I keep getting a pop-up that iCloud wants my password from an email login I haven't had in a year. Now the calendar won't sync with my iPhone5.

    I downloaded the latest update on my MacBook Pro last week. Now I keep getting a pop-up that iCloud wants my password from an email login I haven't had in a year. I can't find where to delete that email login.  iCloud is also showing my new email login, plus a bogus one I accidentally created trying to fix this problem. Now the calendar on my MacBook Pro won't sync with my iPhone5.

    It sounds like you have the Find my iphone Activation lock for sure. Go to www.icloud.com/find and see if you put in that Apple ID that is coming up and yoru password to see if you are able to sign into the account that way to turn it off. If you are unable to, you will have to contact AppleCare by phone (chat cannot handle account lock outs or forgotten password due to not being able to verify your identity) and see if they can reset it. And are you sure the Apple ID that is coming up yours?

  • I keep getting this pop up message while in iTunes -- MobileDeviceHelper has stopped working -- How do I get it to stop?

    I keep getting this pop up message while in ITunes -- MobileDeviceHelper has stopped working -- How can I get it to stop?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • I keep getting a pop up stating "uninstall set" it keep coming up over and over, why?

    I keep getting a pop up stating "uninstall set" it keep coming up over and over, why?

    This issue can be caused by an extension that isn't working properly.
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    * https://support.mozilla.com/kb/Safe+Mode
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
    In Firefox 4 you can use one of these to start in <u>[[Safe mode]]</u>:
    * Help > Restart with Add-ons Disabled
    * Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)
    * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • Macbook Pro has adware. Keep getting annoying pop-ups. How do i clean my laptop

    Macbook Pro has adware. Keep getting annoying pop-ups. How do I clean my laptop

    There is no need to download anything to solve this problem.
    You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

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