Keep getting "out of paper" message, cannot print Photosmart 3150
keep getting "out of paper" message even though tray is full. No paper jams, checked front and back doors. cannot print Photosmart 3150
Please read this post then provide some details. What printer model? What operating system?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Whenever I tried printing from my iPad or cell phone I get a out of paper message
Out of paper print error whenever trying to print from my iPad or cell phone
This question was solved.
View Solution.Hi,
The default settings for Airprint on Apple devices is to print photos from the photo tray and all other documents from the main plain paper tray. If there is no photo paper present when you try to print a photo, you'll get an out of paper message, even though there might be plain paper present.
For more flexability in terms of media and tray selection, please download the HP e-Pprint app and print from within the app.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
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Hi novalani,
This could be as simple as dirty feed rollers but could require servicing in the end. See this article for feed problems. Give the steps a shot and let us know if it helps.
Best of Luck!
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I have an older 8500 which has been very loyal to me and I have looking after it well, which is now pushing 4000 pages. However i went to print a file from my Windows 7 PC yesterday which is connected via usb, and it wouldnt print saying it was out of paper (which it wasn't) about half full . So i tried again no luck. UN-installed then reinstalled the printer still noting. went to my work laptop (windows 7) which is connected wirelessly through the network, same again "no paper" message appears. i thought this is strange turned it off back on still nothing even after disconnecting it from the mains for a few minutes, nothing the same message still appears.
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Please help.Hello @Dangerous97,
I understand that when printing from your 2 Windows 7 computers you receive an 'out of paper' message after your HP Officejet Pro 8500 All-in-One Printer struggles and fails to pick up paper. However, you are able to print from a Mac computer. This is very unusual behaviour! I would like to assist you today with resolving this issue. Also, thank you for including that you are able to print self-test pages from the printer with no issues as well.
Generally, 'out of paper' messages are caused by a hardware issue with the printer itself. Because you are able to print standalone to your printer and from a Mac, there may be an issue with the documents that you're trying to print from your Windows 7 computer or a programming issue with your printer.
With that being said, to start I would like you to click here to download and install the latest programming Firmware Update on your printer. Once the website opens select the Download button on the top left. Once the download is complete, please follow any onscreen instructions to send the update to your printer.
Once the Firmware has been successfully updated, please test printing again.
Please respond to this post with the result of the Firmware Update. Good luck!
X-23
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Hello shuter1,
Welcome to the HP Support Forums!
I see you are having photo printing issues with the Photosmart 5520, it will not feed the paper. Will the printer print on regular 8.5x11 paper?
What is the paper type and size you are trying to print these photos on?
See if following the steps outlined in this guide will help: Printing Photos Saved on Your Computer or Memory Card.
I will look back for your reply.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
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