Keep getting the 1062 error when I try to restore

Trying to restore the software on my Apple TV2. Have tried about 5 times on two different computers with iTunes. Almost completes then I get the error.
Any ideas?

Make sure you have uploaded the files to the root folder.
Login to your hosting account file manager and make sure that the folder you have uploaded to is not protected. If it is, remove the protection or contact tech support to help you with this.

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Keep getting the 1062 error when I try to restore

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