Keep my Verizon email

My current residence does not have access to DSL or FIOS so when I moved there 6 years ago I had to down grade to Dial Up in order to keep my verizon email address while using Optimum for my internet service. It's all been fine until now, I'm told Verizon no longer will offer Dial-up as of year end. I'm also told I cannot not purchase my Domain for $19.95 per year because you have to have High Speed (DSL or FIOS) in order to do this. Spoke to quite a few service reps at Verizon over the last 3 days and cannot get an answer on how to do this. Help please.
Thanks
Joe

Hi Joe,
Sorry for the confusion and the delay in response. The Verizon my domain service is available specifically so that if you move to an area not serviced by Verizon, you can keep the email address. Go to this link, http://www.verizon.com/home/utilities/domain-name, and fill in the information and it should take care of this for you. Please let us know if you have any additional problems.
Thanks,
CJH

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Keeping Your Verizon Email Address

I was just told by a Verizon support that the resedential
"Keep your Verizon.net email address — even if you switch providers" option (for an annual fee) was discontinued a few weeks ago. I'm extremely disappointed with them. Has anyone else heard this? Thanks.

I signed up for this service a few years ago to keep my email addresses when I moved out of a FIOS area. Everything worked well until recently when I recieved an email stating that they needed to charge me for the service and were going to mail me a bill. The problem is that the address that they are going to try and send the bill to was the address that I had when I lived in a FIOS area. So now after several emails to support and numerous calls taking up atleast 8 hours over the last month ending in one today that I sat there for almost 2 hours. I was finally transfered to another switchboard that proptly told me to call the number I started with then hung up.
So frustrated with Verizon at this time. Is there anyone whithin the company that can help resolve the issue of simply being able to pay for this service so I am no longer under a threat of having it canceled?

Had to Cancel Internet will I keep my Verizon Email account?

Hi, Was curious being that I am moving to an area that does not offer Verizon Internet , I can only keep my mobile phone with verizon, will Verizon cancel my ISP email address ? The rep. that took my cancellation of service order had no clue & a supervisor couldn't answer the question, even after I offered to pay a fee to keep it to avoid the invonvenience of having to re register over 30 companies that I have my verizon email registered with. Does anyone know? Thanks!

You can keep it with Verizon my domain. http://www.verizon.com/home/utilities/security-backup/#domain-name

Keeping Verizon email address

If one moves off Verizon, how long does one keep the verizon email addresses one has? (eg, [email protected]).
Comcast seems you let you keep, but does Verizon?

www.keepmyemail.com You cant be a Yahoo portal partner, and your account must still be active.

Verizon Email and Domain Services Failure

On January 10th, I ordered Domain Services to keep my verizon email address ([email protected]). On February 3rd, my number was ported to a new carrier (VOIP) and turns out by doing that it caused my phone and internet services to be canceled on the 4th. I wasn't aware this would happen, as I expected verizon to assign me a new number. However, in the process, they also disabled my email account that was suppose to be kept active through Domain Services. I have been on the phone now for 2 hours today and probably and hour yesterday trying to resolve this issue. Been through numerous departments, tech support, billing, domain services, new services, and others I totally forget now. Domain services told the verizon tech support agent that it needed escallated to OSE Teir 2 support, however seems he talked to one of his other contacts and they said that would not work so he did not follow through with that. The last stage was talking to new service rep and she stated that I had to create new phone/internet service because my account has been disabled since the 4th and then move the email address to the new active service but I have my doubts on that as well. I got fed up so I ended up just hanging up the phone. I will need to call them later and hopefully get somebody that knows what is going on.
Either way, my $20 fee for keeping my email account active is now costing Verizon more than that since I will be keep their support reps busy for probably another 5 hours or more. And I will continue to fight with them until this is resolved since I didn't bother changing my email address for my accounts tied to my verizon account since I.
If anybody knows how to get this resolved expediently, I would love to hear from you.
**bleep** in PA
Ben

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Keeping my Verizon e-mail address

I just got windows 7. They want me to use hotmail but I want to keep my verizon e-mail address. Can I do that?

Yes jbomm you can keep your verizon email address for as long as you subscribe to our internet service. You can still access it thru www.verizon.net or you can setup a 3rd party email client (windows mail, windows live mail, outlook) if you prefer.
Kim
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Verizon email - I keep gettin error message when I try to get in

When Verizon says they're going to send me a confirmation message, I think it's going to my Verizon email, which I never use. Now that I'm trying to get into my verizon email, I keep getting an error message: "Sorry, your account is being reactivated. Please try again later." What does this mean and what should I do?

That's unfortunate to hear about email problems. We can help out with that. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Keeping verizon email accounts through Your Domain

We're moving out of the verizon service area in a month and want to keep our @verizon.net email addresses (will probably move back in a couple of years). So I signed up for the Your Domain service at $19.95 per year. We'll be disconnecting our service in a couple of weeks, but I wanted to make sure the Your Domain service is working correctly before we do that.
Is there a way of testing that the service works before we disconnect our FIOS service?

I think only Verizon could answer this one. Unless there is anyone here that has gone through the process. If you are only using webmail, I would suggest setting up an Email client to download all your recieved mail prior to the move. I know of no way to do that for sent mail. Perhaps there is a way.
http://www22.verizon.com/content/contactus/

Using Eudora or Netscape7 for non-verizon email accounts with FIOS for access

Since Verizon does not give tech support to 3rd party email clients, and using a non-Verizon email account creates additional problems, I decided to share what I learned the very hard way....certainly with no help whatever from Verizon tech support.
First of all, there may have been a time (a day, a month, some random nanosecond) when you had to change the port to 587 it is no longer the case. Port 25 works just fine, and in fact 587 no longer works in most cases. So ignore tech support's claim that all you have to do is change the port number to 587...don't do it.
And so long as you want to use a pop account other than verizon for your incoming email you will have to use what is referred to as SMTP Relay. Verizon tech support will tell you that Verizon no longer supports SMTP Relay, and technically speaking that is true, but Verizon SMTP Relay is not what you need anyway. What you need is to use the SMTP Relay facility of your Email Client, in my case Eudora and (for my wife) Netscape 7.
Now before you can actually do anything you will have to have a valid Verizon email account, even if you never plan to actually use your verizon email address. That means before you can set up your email client you must have a verizon email address. The tech who installed my FIOS supposedly set up my computer, which meant I had internet access, but he didn't set up the verizon email address. I wasted 2 days before this came to light...so just make sure you have one before starting.
Netscape 7.0 has an email client my wife has used forever so I had to make it work for Verizon FIOS. Fortunatly they have a built in SMTP Relay facility (although they never call it that). You set up your pop (incoming) server the way you always have. In my our email accounts are on Earthlink, so you use the earthlink POP server for your incoming email. If you are switching from whatever you have to Verizon FIOS, you will already have that set up anyway. But you will have to change the SMTP server address to outgoing.verizon.net and you will have to click the box that says Use Authentication, with User Name and Password. You will put into the User Name your verizon email account except without the .verizon.net And the first time you use this Client to send email it will ask your for your password (use your Verizon password) and you should check the box that says to remember this password. This will make everything work fine. You will see on the SMTP Server information page a box that allows you to fill in the port. If you leave it blank it will use port 25. If you put in another port number it has to be right, and what is the correct number keeps changing based on which verizon person you talk to. I found that 25 works, although they say it won't, and that others don't work, although they say they will.
To Use Eudora (as i do) first you have to be using the latest version 7.1 because it appears to be the first one that truely supports SMTP Relay. That's a free download if you don't have it. Then you have to use multiple personalities. Effectively you set up one personality (go to to tools and click on personalities) which is your normal email account (ie not your verizon one). This is used for everything with the exception of the SMTP Server interaction. YOu then set up a second personality which is for your Verizon email account. Be aware that you can still have that account use your normal email return address so folks who receive email from you can reply to your normal email address. You can, independantly from that set up your incoming email pop account to be either your normal one or your verizon incoming email account (I do it the later way so I can receive something actually sent to my Verizon account, although I never give that out. But now the important thing is that you set up your SMTP server to be outgoing.verizon.net set up User Name to be your verizon email account but without the verizon.net and click on Authentication Allowed and Use Relay Personality. Don't click on Use submission port 587, like I said you want to use 25, but if verizon has changed that yet again no problem as you can set up the port to use independantly using the Tools/Options/Ports , and finally you go to the Tools/Options/SendingMail stuff and select the SMTP Relay Personality to be the one that is set up for the Verizon email account. That means your client will operate using your primary personality for everything except the SMTP part and for that it will get all its parameters from the Relay Personality.
This all worked.

I use Eudora a my email client and routinely receive both my Verizon and ATT emails.
The last email I received from my Verizon account was at 10:30pm on August 5. I cannot send emails from Eudora at all either.
My Verizon DSL email account is active through Verizon-Florida at my home there. I am currently at my Ohio home and the DSL account is with Frontier which purchased Verizon here in Ohio.
Does anyone know what might have happened to have resulted in my emails not being sent to or from my Eudora Client?

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

All Emails Sent to Verizon Email Addresses Are Blocked - Please Help

Hello,
Email messages that our company sends to Verizon recipients are being blocked by the anti-spam system. I have copied a sample failure message below. I have submitted whitelist requests several times, but get automated messages in return saying the IP is dynamically assigned (see below). Our IP address is static, not dynamically assigned. No spam is going out from the system, and we are not on any of the blacklists. Our emails to [email protected] and [email protected] are also being blocked, so I have found nowhere else to turn for assistance.
Can you please help or assign an agent to help us in this matter? We have many customers who are not receiving their online purchases or responses to their requests for assistance from us because Verizon is blocking all emails to them from our servers. We certainly don't want to have to post to our online store that we cannot sell to or assist anyone with a Verizon email address.
The mail server in question is: *******
IP address: ******
Your help would be greatly appreciated.
Thank you,
TraciG
MailEnable: Message Delivery Failure.
Reason: ME-E0193: [629A7226243B4A9D90F818B13EEF69C2.MAI] Message Delivery Failure.
Your message addressed to the target domain (verizon.net) could not be delivered because the mail server responsible for this domain returned a permanent error.
The server returned:
571 Email from ****** is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 141223
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Sincerely,
Verizon Online Security
http://www2.verizon.net/policies
[email protected]
Solved!
Go to Solution.

Hi TraciG,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon email disappearing

I am having a problem with my verizon email disappearing. I am using the verizon web interface. Can someone help with this problem. How can I keep my email accessible.
Thanks,

Any time mail disappears from the server, there's a pretty good chance there's some device pulling it off. This can happen even without you intending it to. For example, the default Verizon setup for a long time (and possibly still) configured Outlook automatically unless you were paying attention and unchecked the box during the install.
The easiest way to fix it is to change your password. Once the device(s) can no longer authenticate, the disappearances should stop.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon email account is spamming my contacts list

At 5:03 AM on Tues. April 3, my verizon account sent a spam email out to my contacts list. A copy of one of the undeliverable messages that bounced back is below (I'm leaving the address in, because it's a dead address). These spam messages were sent while my computer was turned off, so apparently the Verizon server is the source.
Judging from a Google search and from this forum, the same thing is happening to many verizon email accounts, and the problem apparently is caused by someone hacking into the Verizon email servers. Any ideas on what a user can do to prevent / stop this from occuring?
I've already run virus scans and malware scans with several different products to make sure my computer is not the source. They all came up clean.
Obviously, do not click on the link in the sample message below.
Original-recipient: rfc822;[email protected]
Final-recipient: rfc822;[email protected]
Action: failed
Status: 5.0.0 (SMTP transmission failure has occurred)
Remote-MTA: dns;mailin-03.mx.aol.com (TCP|206.46.173.1|50585|205.188.59.193|25)
(mtain-da10.r1000.mx.aol.com ESMTP Internet Inbound)
Diagnostic-code: smtp;554 5.2.1 : (HVU:B2)
http://postmaster.info.aol.com/errors/421hvub2.html
Make An Incredible Income - Follow The Simple Steps
http://youthradio.99k.org/httphomve-l1.php?hiwin=682
Tue, 3 Apr 2012 10:03:55
You brought PARTof a man--Buck Harkness, there--and if you hadnt had him to start you,youd a taken it out in blowing. apache wynwode
Sent using Verizon.net Mobile

First off, change your password. If someone hacked Verizon servers then they would have changed your password. This is more than likely due to a dictionary attack which happens everyday. Keeping a secure password is the best step.
Unsecure password
butterfly1989
Secure password
But1989Terfly
Dictionary attacks use commonly used words to try and guess your passwords. After they gain access they send an email to every contact in order to spread. It is automated.

Verizon email domain back after disconnect

Dearest Verizon-
Been on hold too many times with too many tech reps and nobody can help me. I contacted you about moving months ago and was not aware that I had to register my email on the domain and pay in order to keep it PRIOR to disconnection...now my service is disconnected and I can't retrieve my emails.
I am willing to pay the $19.99 in order to keep my email I need it to be reactivated or speak with someone that can take my card over the phone. Can anyone help me? My verizon email account is connected to a lot of personal military correspondence and I need it back.
Thank you in advance.
{edited for privacy}

jthek,
We have closed your private support case. We are sorry we couldn't get back your email account. Please feel free to reach out to us anytime.
- Jose

Keep my Verizon email

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