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How to keep your old number with a new iPhone

I find this confusing.
I have an iPhone 4 with an AT&T contract.
I am eligible for an upgrade and have ordered an iPhone 5 from Apple.
What steps do I have to take to keep my old telephone number on the new iPhone 5?
I believe this answer from AT&T is nonsense:
Upon reviewing your account I have found the following information. In
order for you to utilize the iPhone 5 on your current phone number, you
must return the iPhone 4 you recently purchased. You will be charged the
restocking fee for the return. You must return it with the original
packaging to the location from which the device was purchased. I show
that you purchased the device at an Apple store.
They can also assist you with preordering an iPhone 5. Once they have
processed your return of the iPhone 4, it should allow them to pre-order
your iPhone 5.
Can anyone _please_ tell me how I go about keeping my old number when the new iPhone arrives?
Many thanks.

you should never have to return the product once you bought and are under contract. At no point can they make you return it.
As far as the iPhone 5 is concerned, just like Brad said, activate it through itunes and if a problem arises just call att.

How come I can't add a song to my playlists in itunes match? Is it me or itunes match? It keeps on coming up with a message " iCloud playlists can only contain songs from your iCloud music library. If you continue, the playlist will be removed from iCloud

How come I can't add a song to my playlists in itunes match? Is it me or itunes match? It keeps on coming up with a message " iCloud playlists can only contain songs from your iCloud music library. If you continue, the playlist will be removed from iCloud and will only be available on this computer"?
You must surely be able to add and subtract songs on specific playlist?

I fixed this issue (with help from tech support) and it involved several things.
After adding a song to iTunes, right-click on the song in iTunes and select "Update iTunes Match."
OR go to the iTunes menu-->Store-->Update iTunes Match.
Maybe that's the reason, it just hadn't updated to the cloud.
OR maybe it's not a high-enough bitrate file. This happens to me because most of my tunes are home-recorded.
Sometimes converting to .mp3 or Create AAC version might work. (You do this with a right-click in iTunes, and then you will want to remove the original file from iTunes.)
There is an iTunes Preferences setting, under General Preferences called Import Settings. Try setting it to AAC Encoder and iTunes Plus. That (I think) causes imports to be slightly better quality.
Good luck! The tech support person at Apple is requesting that a knowlege-base article be written about this.

Take Control of your Travel: Webcast with SAP Travel OnDemand customer UST Global

You are invited to take control of your travel - register here to attend the SAP Travel onDemand webcast and learn how to manage your travel and expenses.
SAP Travel onDemand: How UST Global runs SAP to manage travel expenses like never before
Date - Wednesday | October 31, 2012
Time - 10:00 AM Pacific Daylight Time
Duration - 60 minutes
Travel expenses are the second highest controllable expenses after payroll expenses. However, businesses like yours are able to take control of their business travel expenses, reduce travel expense management costs, increase travel policies, compliance, improve travel vendor discounts, maximize credit card remittance, discounts, and help get reimbursed faster for business travel with SAP Travel OnDemand.
Come hear Corby Brendle, Practice Director of UST Global, share why they chose SAP Travel OnDemand to help reduce corporate travel expenses by 11.6% of hard cost savings and run their business like never before. With the addition of the SAP integrated GetThere Online booking tool, they recognized an additional 15% savings in total travel cost without reducing actual travel.
Read Corby's Blog post : A Mobile Customer's Experience - Travel on the Go With SAP Travel OnDemand

You are invited to take control of your travel - register here to attend the SAP Travel onDemand webcast and learn how to manage your travel and expenses.
SAP Travel onDemand: How UST Global runs SAP to manage travel expenses like never before
Date - Wednesday | October 31, 2012
Time - 10:00 AM Pacific Daylight Time
Duration - 60 minutes
Travel expenses are the second highest controllable expenses after payroll expenses. However, businesses like yours are able to take control of their business travel expenses, reduce travel expense management costs, increase travel policies, compliance, improve travel vendor discounts, maximize credit card remittance, discounts, and help get reimbursed faster for business travel with SAP Travel OnDemand.
Come hear Corby Brendle, Practice Director of UST Global, share why they chose SAP Travel OnDemand to help reduce corporate travel expenses by 11.6% of hard cost savings and run their business like never before. With the addition of the SAP integrated GetThere Online booking tool, they recognized an additional 15% savings in total travel cost without reducing actual travel.
Read Corby's Blog post : A Mobile Customer's Experience - Travel on the Go With SAP Travel OnDemand

Why do you keep alienating your user base with worthless UI changes?

If it weren't for some add-ons that I've come to depend upon which are not supported in Chrome, I'd have switched long ago. But version 29 is the last straw. If I can't get version 28 re-installed and working again, I'm quitting FireFox for good.
You claim that FireFox is so damned customizeable that it's easy to revert to the v. 28 UI, but that's simply not true. First of all, it requires an add-on which breaks other functionality. Second, that add-on doesn't restore everything. And Third, there were about:config setting that did fix some of these things (e.g. browser.tabs.onTop) but you've broken/removed those settings in v. 29.
Why not simply make all of these things configurable in about:config, like browser.tabs.onTop? What's the point of forcing us to use an add-on, where we're dependent on a third-party developer who clearly didn't get it quite right because he's broken other things? Indeed, the support page even says that the only way to get TabMixPlus to work is to revert to the stupid curved tabs - I can't have square tabs and TabMixPlus, so right there it's impossible for this add-on to restore everything the way it was.
You've broken FireFox for the last time, and as I said if I can't get v. 28 back I'm quitting you for good. I've already abandoned you on Android because you can't seem to make that work - it crashes all the time on both my phone and my tablet - and you're ruining what once was the premier browser.
So, again, my question is: Why do you idiots keep alienating your user base with worthless UI changes? I believe that you developers are making changes for change sake, and you're so close to them you think everyone will think your crap UI "improvements" smells like roses. Well, they don't - they stink. If FireFox is so damned customizable, and you think your ideas are so fantastic, why not show people how to configure FireFox the way you prefer, rather than force the changes on everyone and tell us who don't like it to figure out how to put it back on our own. And if FF 28 wasn't flexible enough to get the look and feel you prefer with simple settings changes then you should have worked on making those changes possible, not worked on hard-coding them so nobody can change them.
More importantly, perhaps you should concentrate on fixing bugs, instead. You should not have released v.2 until you'd addressed all bugs from v.1. BugZilla documents a history of bugs carrying over year after year. That is unprofessional. You still have memory leaks after all these years, forcing me to re-start FireFox on a regular basis - that is simply irresponsible. Yes, you've addressed them. Yes, you've made things better by not loading pages after a re-start until we click on that tab. But those are bandaids - you haven't fixed the actual memory leaks! To claim we must accept your willy-nilly UI changes to get security enhancements is ludicrous in the face of these memory leaks.
''Title was edited by a moderator due to language. See the [http://support.mozilla.com/kb/Forum+and+chat+rules+and+guidelines Rules & Guidelines] .''

If you're on a 64bit OS I highly recommend waterfox. If not you can have a look at cyberfox and palemoon. All of those are built on firefox but are ignoring the terrible gui changes.
Good luck and let me know how you get on.

Does not having windows xp keep your pc from communicating with an apple airport express base station?

Does not having windows xp keep your pc from communication with an apple airport base station?

It say's this on the main Apple Website:
Support for WPA requires Mac OS X v10.3 or later. Use of Wi-Fi Protected Access (WPA) reduces the maximum number of network users. When joining an existing wireless network, AirPort Express supports only WPA-Personal. WPA2 requires a Mac computer with an AirPort Extreme Card and Mac OS X v10.3 or later.
So it has to be on WPA-Personal.
The Airport Utility should tell you what is wrong with it when it is orange.
Also, is it running on the same channel? For instance, are they both running on channel 1? Are you extending a network, or creating a network?
Hope that brain snap just puts everything together.

My phone wont let me download anything even free stuff or update.it keep saying something wrong with my billing info so i fix it but still cant download.I signed out sign back in still nothing please help i'm getting angry

My phone wont let me download anything even free stuff or update.it keep saying something wrong with my billing info so i fix it but still cant download.I signed out sign back in still nothing please help i'm getting angry

If it says your billing info is wrong that means that your credit card issuer is refusing to approve your account. You will have to solve the problem with your bank or credit card company.

My printer keeps going off line with my network. have to set everything up every few minutes.

After getting my HP photosmart 5510 all in one printer setup on my wireless network and setup for eprint, 2 problems occurred. The printer keeps jumping off of the network, and I have to set everything back up again. Also, even with eprint still completely set up, none of the emails that I send are printing out???
Please Help

For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee

How can you keep your iPhone 4 (using it as my car's iPod) staying on the Audible app? When I leave the car and return to continue hearing a book, it has switched to iTunes.

How can you keep your iPhone 4 (using it as my car's iPod) staying on the Audible app? When I leave the car and return to continue hearing a book, it has switched to iTunes.

The first time an iPhone is connected to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device or to set up the iPhone as a new iPhone.
The former does as provided - it transfers the backup for the other iPhone or iOS device to the iPhone replacing all data on the iPhone that is included with the backup being transferred. The latter does nothing allowing you to make your various selections for the iPhone sync preferences with iTunes.
This is designed to be done right away with a new iPhone.
If you don't have a backup for the iPhone with iTunes on your computer and don't have an iCloud backup that hasn't been updated since choosing to transfer the backup for your iPod Touch to the iPhone, the data that was on the iPhone is gone.

Keep your Firefox in Sync

The page on this:
https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync?esab=a&s=Keep+your+Firefox+in+Sync&r=7&as=s
is lame.
It does not state, let alone clarify, whether the sync is one way or two way.
In other words. Does this sync my primary firefox use, on my primary computer, with other devices, so that they see what I have done on my primary computer (what I want)
OR
Does it sync what I do on either device with the other?
OR
Can you choose which of these happens?
NOTHING of this is mentioned on the page.
AND there is no link to further information or settings.
I guess I will stick with XMarks (in which all this is clearly stated)
(To add to my disapointment here, there is no option to select to ensure being notified of responses!?)

Sorry, the Firefox Sync service isn't available for new signups for the Sync service on versions of Firefox prior to Firefox 29, the latest release. Sync is available to current users of Sync, who have older versions of Firefox for a few more months - but my guess is that by the time Firefox 33 is out and the new ESR version is completely released, that compatibility period will end. Also, all device have be using the "old" or new version of Sync; once a Firefox Account is updated to the new Sync version it won;t connect to devices still using the old Sync version.
As far as what Sync actually "synchronizes", the various types of data are user selectable per device - but overall the goal is to have all Firefox installations be a mirror of the other installations. Certain types of data sync ''(like tab and browsing history)'' is truncated on mobile devices, though.

How To Keep Your iPhone Safe At The Gym

I have a problem with the Otterbox Defender (or more like a worry).
Here is my worry. I like to use my iPhone at the gym. I also have an iPod touch. I have used the iPod touch at the gym, with no problems (it has a very thin rubber protector).
I prefer the iPhone because my gym lacks wi-fi, so I can't get pandora. Here is the problem. The Otterbox is not too bulky, but more bulky than the iPod touch.
So when I do a couple of exercises, with the iPhone in my pocket, I get nervous.
For instance, say I do a dumbell exercise (curls), well the DB comes close to contact with the front/side of my leg where the iPhone is in the pocket.
If I do a dumbell bench, same problem, you begin with the DB in your lap, right next to the phone.
The biggest is when I do deadlift, because again the bar almost grazes the front/side of my shorts where the iPhone resides.
Now so far, no problems, but this makes me very concerned. I am worried that I am either going to knick, hit, or drop a DB on my lap with the iPhone in my pocket getting touched, or the deadlift barbell will hit it.
So I have a few questions......
1) Am I being a worry busybody or is this really playing with fire?
2) What do you all do when you workout in the gym (lifting weights, cardio is no problem, very safe). Do you keep your iPhone in your pocket or do you have/recommend an armband?
Most people I see in the gym have it in their pocket, a few use bands...so that makes me thing perhaps am I just worrying, but I dunno.
3) Do you recommend an armband, or is the ottorbox going to protect it just fine if I hastly hit the phone in my pocket with a barbell or dumbell?
4) Or if I had the Griffen defender, would I be all set even if I drop a 60 DB on myself!
***Note to mods, I decided to make a separate thread for this topic, instead of putting it in the "protection" or "gym call disable" one because this is a larger question, and a very important one.
I felt if I put in one of the prior ones, already a few pages into it, this would be missed, and for people using the phone at the gym who want protection, indeed this is a larger, different topic.

Duct tape it to your head.
If you are paranoid that you will smash it with a dumbbell, then get an armband.

How do you keep your purchased apps if you are forced to change your Apple ID?

How do you keep your purchased apps if you are forced to change your Apple ID? A good example is if you are forced to change your email, which you use as your Apple ID. what if it is a security app and you lose a lot of data if you lose the app? Why are the apps tied to the Apple ID rather than the user? Why is it impossible to globally change the Apple I D?

All content is tied to the account, but you can change the primary email address on an account e.g. you can log into your account via the Store > View Account on your computer's iTunes and there should be an Edit button to the right of your account id on your account's page, or similarly on your iPad try tapping on your id in Settings > iTunes & App Store and view your account. Or you can update it by logging into it via this page http://appleid.apple.com . You shouldn't lose any content on the account if you update it.
After updating the account you may need to log out of your iPad by tapping on your id in Settings > iTunes & App Store and then log back in with the updated version for it to be 'refreshed' on it

Keeping getting an error with-in the App Store. Error 100 saying that my payment can't be received at the time. I updated to Mountain Lion to download the new Logic Pro X. Now left with now recording software and it's not letting me buy the new one.

Keeping getting an error with-in the App Store. Error 100 saying that my payment can't be received at the time. I updated to Mountain Lion to download the new Logic Pro X. Now left with now recording software and it's not letting me buy the new one.
iMac, OS X Mountain Lion (10.8.4), trying to get Logic Pro X

Hello jst84,
The following article may be helpful in getting your purchase to complete.
Mac App Store: "An unknown error occurred (100)" when purchasing
http://support.apple.com/kb/TS3637
Cheers,
Allen

What is the best way to keep your macbook pro in tip top condition. performance wise

What is the best way to keep the performance of a macbook pro in tip top shape. Over the years my computer seems to act like a pc with all of its hicups and lockups.
I am running mountain lion and this computer is approx 2 years old.
Not sure if there is some sort of software that will help with this or is there something else I can do.
Thanks
GAJ

How to maintain a Mac
1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.
2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.
Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of trouble with system updates.
3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.
It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac" and “MacKeeper” scams, but there are many others.
As a rule, the only software you should install is that which directly enables you to do the things you use a computer for, and doesn't change the way other software works.
Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception to the above rule. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction. Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.
Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.
4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.
5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.
There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.
Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.
In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.
Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.
6. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.
While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.
If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.
7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.
To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform. A computing device is not something you should have to think about very much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that is always whining for your attention like a neurotic dog, use a PC.
The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

Keep getting error 69 with iTunes 5.0, and it wont let me

keep getting error 69 with iTunes 5.0... Im pretty sure its the version's fault, but it wont let me install a previous version I have on CD either.
Even after uninstalling iTunes I get error
"1623: installation failed"
everytime I try to install the older iTunes off my CD.
Is there something extra I have to do completly get rid of 5.0 before I install an older version? like shot my computer?
please help. thanks

Make sure you have the Latest Version of iTunes Installed on your computer ( v 11.1)
iTunes free download from www.itunes.com/download
Also... See here for Connection Issues
http://support.apple.com/kb/TS1379
http://www.apple.com/support/itunes/troubleshooting/
Temporarily disable your firewall and antivirus software and try again...

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