Keeping getting error DF016 when installing Master Collection
Hi,
I am trying to install the cs5 Master Collection on my Windows 7 PC, and I get through to clicking install and before it gets anywhere it throws up an error that reads "ERROR: DF016: Failed to create required folders". On the Adobe knowledge base it says something about the file permissions, and I have tried to follow the instructions to allow full access to the program files folder. However I'm not 100% sure I did it right, and it still isn't working. But I don't understand why it would have an issue with the file permissions, all the other programs by other manufacturers have always intalled into there with no issues. Any ideas?
Thanks,
Ross
Are you installing the software in your C:/ or to a different drive? , If it is on the different drive then install the application in the c:/
Check after installing from the Hidden Admin account , to know how to unable/disable the hidden admin account follow the link :
http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/
If incase this doesn't work then create the folder as C:/adobe and then install the applications here...
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Hi DaFudgeWizzad57392483,
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Kindly provide the below mentioned details so that we can assist you appropriately.
OS version:
Screenshot of the message:
Meanwhile, you can try the below mentioned link.
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04/03/15 08:13:32:710 | [INFO] | | ACC | LBS | ApplicationFacade | | | 3396 | ****************Starting LBS workflow*******************
04/03/15 08:13:32:912 | [INFO] | | ACC | LBS | WorkflowManager | | | 3396 | LBS launched in LEGACY mode
04/03/15 08:13:33:005 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | ACCC System requirements check passed
04/03/15 08:13:33:785 | [INFO] | | ACC | LBS | ProductInfo | | | 5428 | Product locale not specified in the product information file
04/03/15 08:13:33:785 | [INFO] | | ACC | LBS | ProductInfo | | | 5428 | Product name not specified in the product information file
04/03/15 08:13:33:785 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | Bootstrap LBS is successful
04/03/15 08:13:33:803 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | Bootstrapper Lock acquired
04/03/15 08:13:33:821 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | LBS Lock acquired
04/03/15 08:13:33:844 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | Deployment lock check passed
04/03/15 08:13:33:861 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.1.1&platform=win32
04/03/15 08:13:35:173 | [INFO] | | ACC | LBS | WorkflowManager | | | 5428 | Successfully downloaded application xml at path C:\Users\Blatte1\AppData\Local\Temp\{C0981016-EE83-444B-9F00-2D580FC13CC6}\applications.x ml
04/03/15 08:13:35:235 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 5428 | Failed to get version of file at path :C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll Error
04/03/15 08:13:35:235 | [ERROR] | | ACC | LBS | WorkflowManager | | | 5428 | Failed to get the PIM version from location: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll
04/03/15 08:13:38:378 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:39:374 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:40:364 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:41:356 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:42:346 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:43:339 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:44:331 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:45:324 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:46:314 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:47:394 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:48:397 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 6680 | Segment 0 of size 777130 is Invalid
04/03/15 08:13:48:854 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 8144 | A user retryable error has occured while downloading the file. errotType = -60 extendedErrorCode = 417
04/03/15 08:13:48:935 | [WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 4156 | Manifest file could not be downloaded
04/03/15 08:13:49:146 | [ERROR] | | ACC | LBS | WorkflowManager | | | 5428 | Failed in DOWNLOAD PIM
04/03/15 08:13:56:667 | [INFO] | | ACC | LBS | ETS | | | 3396 | Waiting for the async thread to get the task completed
04/03/15 08:13:56:667 | [INFO] | | ACC | LBS | ETS | | | 5308 | Async thread is completed. Now exiting from function.
04/03/15 08:13:56:668 | [INFO] | | ACC | LBS | ApplicationFacade | | | 3396 | ****************Closing LBS workflow*******************
04/03/15 08:14:51:529 | [INFO] | | ACC | LBS | ApplicationFacade | | | 6764 | ****************Starting LBS workflow*******************
04/03/15 08:14:51:557 | [INFO] | | ACC | LBS | WorkflowManager | | | 6764 | LBS launched in LEGACY mode
04/03/15 08:14:51:633 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | ACCC System requirements check passed
04/03/15 08:14:52:137 | [INFO] | | ACC | LBS | ProductInfo | | | 2108 | Product locale not specified in the product information file
04/03/15 08:14:52:137 | [INFO] | | ACC | LBS | ProductInfo | | | 2108 | Product name not specified in the product information file
04/03/15 08:14:52:138 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | Bootstrap LBS is successful
04/03/15 08:14:52:155 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | Bootstrapper Lock acquired
04/03/15 08:14:52:173 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | LBS Lock acquired
04/03/15 08:14:52:194 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | Deployment lock check passed
04/03/15 08:14:52:211 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=6.1.1&platform=win32
04/03/15 08:14:53:528 | [INFO] | | ACC | LBS | WorkflowManager | | | 2108 | Successfully downloaded application xml at path C:\Users\Blatte1\AppData\Local\Temp\{F7CC0F61-C090-43B1-A0E4-A85ECBEAC0A6}\applications.x ml
04/03/15 08:14:53:577 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 2108 | Failed to get version of file at path :C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll Error
04/03/15 08:14:53:578 | [ERROR] | | ACC | LBS | WorkflowManager | | | 2108 | Failed to get the PIM version from location: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll
04/03/15 08:14:59:411 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:00:404 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:01:396 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:02:957 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:03:949 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:05:025 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:06:316 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:07:306 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:08:297 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:09:289 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:10:281 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 7700 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:10:425 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 8168 | A user retryable error has occured while downloading the file. errotType = -60 extendedErrorCode = 417
04/03/15 08:15:10:499 | [WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 7984 | Manifest file could not be downloaded
04/03/15 08:15:10:709 | [ERROR] | | ACC | LBS | WorkflowManager | | | 2108 | Failed in DOWNLOAD PIM
04/03/15 08:15:17:071 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 2108 | Failed to get version of file at path :C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll Error
04/03/15 08:15:17:071 | [ERROR] | | ACC | LBS | WorkflowManager | | | 2108 | Failed to get the PIM version from location: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\utils\AdobePIM.dll
04/03/15 08:15:19:766 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:20:781 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:21:775 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:22:767 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:23:768 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:24:814 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:25:808 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:26:821 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:27:817 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:28:811 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:29:808 | [ERROR] | | ACC | LBS | PDM | PDMWorkflowManager | | 2572 | Segment 0 of size 777130 is Invalid
04/03/15 08:15:30:285 | [WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 7160 | A user retryable error has occured while downloading the file. errotType = -60 extendedErrorCode = 417
04/03/15 08:15:30:367 | [WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 4148 | Manifest file could not be downloaded
04/03/15 08:15:30:572 | [ERROR] | | ACC | LBS | WorkflowManager | | | 2108 | Failed in DOWNLOAD PIM
04/03/15 08:16:41:099 | [INFO] | | ACC | LBS | ApplicationFacade | | | 7008 | ****************Starting LBS workflow*******************
04/03/15 08:16:41:130 | [INFO] | | ACC | LBS | WorkflowManager | | | 7008 | LBS launched in LEGACY mode
04/03/15 08:16:41:191 | [INFO] | | ACC | LBS | WorkflowManager | | | 6628 | ACCC System requirements check passed
04/03/15 08:16:41:733 | [INFO] | | ACC | LBS | ProductInfo | | | 6628 | Product locale not specified in the product information file
04/03/15 08:16:41:734 | [INFO] | | ACC | LBS | ProductInfo | | | 6628 | Product name not specified in the product information file
04/03/15 08:16:41:734 | [INFO] | | ACC | LBS | WorkflowManager | | | 6628 | Bootstrap LBS is successful
04/03/15 08:16:41:751 | [ERROR] | | ACC | LBS | WorkflowManager | | | 6628 | Failed to acquire Bootstrapper Lock -
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