Keeping my BT Yahoo Premium Mail Account, I am hav...

I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
Here are some problems listed below that I've encountered:-
1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
I still have a bt.com/btyaoo account and a BT landline and I can setill see broadband being billed for Nov 2011 so I don't understand why it will not allow me to upgrade here on the link above.
2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/ 'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
"Welcome to BT our advisors are available from 9am to 9pm Monday to Friday and 9am to 6:30pm Saturday to Sunday"
Not true...
I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
In summary it seems that you do have a service to upgrade to BT Yahoo Premium Email for BT users who have left BT Broadband but it is EXTREMELY difficualy to obtain to customers who are willing to pay for this service. Can anyone out there please help me. If I lose the email account it is a very serious matter to me as I have had it around 10+ years.

I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
http://bt.custhelp.com/app/answers/detail/a_id/12682/~/what's-the-difference-between-bt-yahoo!-premi...
and then clicking on www.bt.com/premiummail gets you:
Sorry, this page is currently unavailable
The tip (as stated above) about phoning the number above worked well.
I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
If there is a department in BT that looks at things that don't work on their website it might be worth fixing this.

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BT Yahoo Premium Mail Account

My BT Yahoo Premium account payment details need updating as the card expires soon but how do you do that. Trying to get in through the Yahoo "account info" goes nowhere due to a blocked page and I cannot create a BT ID as I have no account number or BT phone number.
As with many other, getting loads of spam messages recently with many of them appearing to come from Paypal or Amazon so hope someone can help with either or both items

If you contact BT at 0800 111 4567 they should be able to help.

Re: BT Yahoo Premium Mail

Hi,
How do you apply for BT Yahoo Premium Mail and associate the application with an existing @btinternet.com e-mail account?
I only got the option to create a new account and an error when I tried to re-use my existing e-mail account.
Thanks

Try these instructions instead.
Moving from BT e-mail to Premium Mail - by forum member alcook101
Following moving from BT Broadband to another supplier I wanted to keep my btinternet email addresss.
Having just wasted a lot of time trying to get this sorted out, this how I got it sorted out.
THE FOLLOWING DOES NOT WORK:
1) The BT website options do not work. The web page is not set up for chrome. When using internet explorer it just came up with "problem with account" when I tried to log in.
2) Ringing 0800-633-5335 - option 3 - the operator (David) did not really know what he was doing and I got nowhere. In the usual BT way was very polite and the same time completely unhelpful.
THE FOLLOWING WORKED:
In the end I rang 0800-633-5335 option 2. I got through to someone called "Sid".
He eventually took my mobile number and rang through to another department to "downgrade" my email. This is a requirement of BT before upgrading to BT Premium email.
Sid rang me back and said it was all sorted and that the charge was £ 1.54 per month. Therefore my emails and the email address would be preserved.
He said there was a fault with the system in which a password change would be asked for. He said to ignore this - for this situation password change is not required.
Sid then said that billing would be separate and could not be included on a BT bill. Therefore bank details were required.
This didn't sound too good, however I didn't have much choice.
When logging into my email I then got this message:
Service Change
Thank you for changing services.
With this service change, you will be receiving the following level of service:
PRODUCT LEVEL OF SERVICE
Mailbox Storage Unlimited primary, Unlimited sub
Photo Storage Unlimited
Number of Sub Accounts
10
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Yahoo Premium Mail

I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity. I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically. I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
In practice I am continuing to access my email account over my new supplier's broadband connection and wish to know what conditions I must meet in order to retain the account. I understand that I will have to pay £1.54 pm to retain the account by upgrading to BT Yahoo Premium Mail, but by when will I have to do this and will I receive the above 14 days notice of closure of the account if I have not done so?

Hi David,
Not too sure how I missed this, sorry.
You’ll not get a 14 days notice per se for the email account but sometime before the 90 days are up you will get an email advising how you can sign up to Premium Mail.
After the 90 days the account goes on to a deletion list, and once the account is deleted it’s gone.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How do I get BT Yahoo Premium Mail?

I am about to move from BT to another broadband provider, but I want to keep my btinternet email address. I understand I need to move to (and presumably pay for) BT Yahoo Premium Mail (I am on BT Yahoo Mail not BT Mail) but I can't find out how to do that?

You can call BT on 0800.100.6778 who should be able to move it for you or see this link
http://bt.custhelp.com/app/answers/detail/a_id/44885/~/bt-mail%3A-what-is-bt-premium-mail-and-how-ca...

Help setting on Yahoo! mail account.

When I go to make a new acount in Mail it asks me for
Account Type: (.Mac, POP, IMAP, EXCHANGE)
Account Discription:
Full Name:
Username:
Password:
I have a Yahoo! Mail account and I'm quite sure that it's a POP server. So when I choose the POP server it asks for my Account Discription which is default "POP ACCOUNT" and than my namw and e-mail address...So i enter my E-mail address and hit continue.
The next step is to set up your Incoming Mail Server. This is where I get stuck. I don't know what server yahoo works off of...is it just "mail.yahoo.com" i'm not sure! but when I do enter "mail.yahoo.com" and than my password it says..
"The POP server “mail.yahoo.com” is not responding. Check your network connection and that you entered the correct information in the “Incoming Mail Server” field. If it still doesn’t respond, the server might be temporarily unavailable.
If you continue, you may not be able to receive any email."
Any imput would be appreciated!

you have to get Yahoo premium service
Premium Services
Mail Plus
Get personalized spam filtering with SpamGuard Plus, 20MB message size, no graphical ads, POP access and forwarding, and more great features for just $19.99/year - that's less than $2/month.
Personal Address
Get your mail sent to [email protected] Includes five addresses, lots of storage, messages up to 10MB and other benefits for just $35/year - that's less than $3/month.
Business Mail
The ultimate small business email solution. Includes your own domain, 10 email accounts, POP access, no ads and more for only $9.95/month.

Cannot send back acrobat fill-in form from a yahoo e-mail account

I have recently used acrobat pro fill-in forms and acrobat.com to send to recipients. Some who have a yahoo e-mail account cannot return form to me because their computer says that there microsoft outlook isn't set up yet, but they do not use microsoft outlook, they use yahoo.com accounts. Why is this happening and what can they do to send the forms back to me? Anyone have any ideas?

Acrobat doesn't look for Outlook, I think, but for the Windows default email client. Millions of people don't set up this client, which is why I always advise that "submit by email" is no use except for testing and in certain corporate situations where the mail client is controlled.
This is why PDF forms, exactly like HTML forms, should always be submitted to a script on a web site (written by an experienced web programmer).

Help, email down! - "Your Yahoo! Mail account has ...

Hi all
For some reason I can no longer use BT Yahoo email servers or services. I hope someone can help.
I have been a BT Infinity customer for about 6 months without issue. Tonight my email stopped working. The only change I made today is opting back in to BT FON WiFi Community using the portal on the Home Hub. This could be a red herring but no other account, router or service changes have been made.
1. If Outlook attempts to connect I get a username or password error. Emails stick in the Outbox.
2. If I send from another account to my btinternet address I get an NDR from a bt.mail.ird.yahoo.com mail server:
Sorry your message to <me>@btinternet.com cannot be delivered. This account has been disabled or discontinued [#102].
Despite the send/receive errors in Outlook (see #1), the email is still received.
3. I can log in to BT Yahoo member page, but if I click on Email:
Your Yahoo! Mail Account is no longer active.
Unfortunately, we cannot reactivate your account because:
Your Yahoo! Mail account has been disabled. Please contact user support.
Any help greatly appreciated. I don't use my btinternet.com address to receive email (I use a catch-all address with a registered domain name to forward to gmail). However I need to use their SMTP servers to send email, which at the moment I'm unable to do.
Regards, Dave
Solved!
Go to Solution.

Problem is now resolved.
I called BT yesterday on 0800 111 4567 and raised a support ticket. They confirmed the problem wasn't at my end so they raised a (free) support ticket. They said my email account looked ok from their end too, so they'd escalated it to the Yahoo server team. This morning all worked fine again when outbound SMTP email was triggered at 6am.
I don't know what the problem or resolution was but I'm glad to be back up and running. Full credit to BT. I was given a maximum response time of 48 hours from this morning (when Yahoo would pick up the call). I was therefore looking at 3 days of potential downtime. After a bit of a grumble from my end, the duty manager agreed to prioritise the call which he appears to have done successfully.
Thanks to anyone who's read this far! Regards, Dave

One Yahoo! mail account does not receive email sent from .mac

OK, this is an odd problem, and any help would be appreciated.
My girlfriend's Yahoo! mail account does not receive email sent from my .mac address. If I send email from my Gmail or Yahoo! accounts she receives the message. No one else has informed me that they haven't received email from the .mac address. Additionally, the .mac account is in her address book.
Anyway, has anyone seen a similar pattern with Yahoo! or any other email provider?
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- Jennings

Thanks for the reply . . . and yes, the recipient's email provider likely holds the answer.
However, I was hoping someone here might have had a similar experience and could answer as the email provider is Yahoo, and they are slow in responding to help requests . . . for a period I hosted a personal, paid website through Yahoo Domains and help tickets lingered for several days on multiple occasions (this being the reason the site is no longer hosted by Yahoo). I also doubt Yahoo will expend too much energy resolving a problem for a free email account.
Anyway, I posted in the Yahoo mail forums, and hopefully something will come-up . . . .

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I experience the same issue. I am in contact with apple support who have as yet not been able to resolve the problem. To receive mail on my mac I first have to log into yahoo.com via a browser and then I can return to apple mail where mail sending and receiving works for a few minutes. After some time the connection between apple mail and yahoo.com breaks (even though I remain logged into yahoo.com) and I can no longer send and receive mail from my mac. I then have to log out and back in again to yahoo.com for the mail to again work in apple mail. This have been an issue since late June.

Yahoo! Mail Account Won't Add After Restore

After restoring my iPad through iTunes, my Yahoo! Mail account won't add back. When I restored, restoring from a backup crashed my iPad so I created a new one and lost all my data. I go to Settings > Mail Contacts And Calendars > Add Account > Yahoo! I type in all my data, I know the password is correct because I can log in on Safari. I tap the next button and it presents me with the error dialog "Server Unavailable, please try again later." I must have tried this 20+ times. I've waited for weeks and it has been to no avail. Please help.

I found out that older Yahoo! accounts no longer work on iOS devices. You'll have to update to the latest version of Yahoo! mail. Unfortunatly, some people (including me) can't update to the latest version at this point in time. It's understandable because I've had m Yahoo! account since 1998. Maybe they dropped support for updating?
This discussion is now closed.
Thanks,
Dave

I cannot set up a Yahoo!Mail account on my iMac. it will not recognize my password

Why can I not set up a Yahoo!Mail account now on my iMac? It does not recognize my password.

Information.
https://discussions.apple.com/message/21901121#21901121
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HT5622 My yahoo e.mail account was disabled and I forgot my security questions how could I rest my security questions by my Apple ID?

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Keeping my BT Yahoo Premium Mail Account, I am hav...

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