Keeping up to date with Creative Cloud - Photoshop/Illustrator

I have recently updated Photoshop and Illustrator to the lastest versions, and have run into two issues thus far.
1. Illustrator will not open a client supplied eps file - saying it was created in a 'newer' version.
2. Photoshop will not open previously created files - it asks to "import' the files and will not recognize the layers.
HELP!

Hi dezzzignr2140,
The following applications support the ability to export to the CS6 version of the application:
Photoshop
InDesign®
Illustrator
Flash® Professional
Dreamweaver®
After Effects®
Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.
New features added to the above list after Creative Suite 6 may not be supported in the exported file, or by the Creative Suite 6 application.
Regards,
Romit Sinha

Similar Messages

Adobe Creative Cloud (Photoshop, Illustrator, etc-) through Citrix XenApp 6 / 6.5.

We would like to deploy the Adobe Creative Cloud (Photoshop, Illustrator, etc…) through Citrix XenApp 6 / 6.5. Does anyone know if this is possible – are there any deployment guides. I haven’t been able to find any so I’m assuming it’s not officially supported.
Thank you
Stuart

We have a few of the products installed. You will find they work okay but nothing replaces working locally.
We are, however, using the Enterprise version that is not tied to cloud accounts.
We have had to play with the video setting of Citrix for better Quality. If you ratchet them up to high for someone that is doing high end editing your performance drops significantly. The screen refresh is blocky and no one doing this work would find it usable.
We have it there fore simple editing and managing our media. I am looking for a much better storage solution that is sharable across platforms and locations.

Laptop compatible with Creative Cloud Photoshop Lightroom

Unfortunately my current laptop does not work with Creative Cloud and the old graphics driver is integrated so I cannot upgrade. I'd really appreciate if anyone could tell me if either the following two laptops would be compatible. The graphics cards are on the compatibility list but I don't understand Open GL2 and compatibility with that. Just don't want to waste money on something that does not work/runs too slowly, etc. This needs to be a laptop rather than standalone pc as I need to edit pics on the move.
TOSHIBA Satellite L50-B-1P1 15.6" Laptop - Black Deals | PC World
http://www.pcworld.co.uk/gbuk/laptops-netbooks/laptops/laptops/hp-envy-15-j151sa-15-6-lapt op-silver-10011520-pdt.html#cat-0
Many thanks in advance

Acrobat 9 should be fine with PDFs you generate with CC apps. I don't believe any of the apps will let you choose a lvel of security that requires Acrobat 10 and up, which is the only stumbling block I can think of.

Need help with Creative Cloud & Opening Illustrator

I recently purchased/downloaded Illustrator 6 and Photoshop through the Creative Cloud. It looks like I properly got Photshop into the programs, but not Illustrator. When I look it shows that I downloaded Illustrator, yet I cannot find the icon for it in programs. When I go into my control panel, programs and click on the icon it only asks if I want to uninstall. All I want to do is open the illustrator program to create some art. Where do I go?

You are welcome, Arlene.
With regard to the failure to find and open, you may (also) try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or Adobe Support (phone, where you may have to wait quite a while),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Creative Cloud Photoshop Bug

I'm not interested in troubleshooting with anyone, but just wanted to know if anyone knows if Adobe has fixed their bugs with Creative Cloud photoshop, mine is not working and is very frustrating to know that other people have the same problems, will this software work ? yes or no? In case anyone is interested I get a blank screen every time I open a document, so it's useless, and when I resize the Photoshop window it can not do a good job of resetting the included tools.

"There are however situations when that safety mechanism fails and the features are enabled despite the configuration not supporting it. This can lead to crashes or show strange artifacts like a black document window, strange strip or triangle patterns in the main window or images only displaying partially"
Funny how I just fixed it by changing a setting within Photoshop to disable/enable the hardware acceleration, took me 2 minutes to google search the problem related with the blank image. However I updated my video driver and the problem never came back, so I guess my computer does not support Photoshop extended features.

Adobe Creative Cloud - Photoshop CC / Photoshop CC (2014) i had first install Photoshop CC with some actualizations , I have install now Photoshop CC (2014) without desinstalling Photoshop CC... I would like stay only with the 2014 version but i don´t fin

Adobe Creative Cloud - Photoshop CC / Photoshop CC (2014) i had first install Photoshop CC with some actualizations , I have install now Photoshop CC (2014) without desinstalling Photoshop CC... I would like stay only with the 2014 version but i don´t find more the desinstaller of old CC version and the 2 versions takes a lopt of space on my disk... is it normal or is there a necessity to stay with the 2 versions... Now I use only the 2014 version but the old version is always there ????

Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.

Can I use photoshop text styles and photoshop actions with creative cloud photography?

I'm really confused by this subscription pricing. If I purchase the $9.99/month, do I get the full desktop app of Photoshop and Lightroom? But I see on this page Products they list something called Photoshop CC that costs twice as much. How is that different from the Creative Cloud Photography?
My main question is whether I can use photoshop text styles and photoshop actions with Creative Cloud Photography, since I just purchased a bundle that includes these and I want to be able to use them. But I'd also like to understand what comes with all of the various products and how they are different.
My other question is how is Lightroom different from Photoshop? I have a sense of what you can do in Photoshop but I don't know much about Lightroom at all.
One more question: the free trial -- is it limited in any way besides the time length? If I do that, will I get a clear idea of all that I will be able to do once I subscribe, or are the functions limited in the trial?
I tried to just send an email to Adobe to ask these questions but apparently they are not interested in responding to emails from people who are not yet paying customers, so I was directed here. Thanks very much for your help!

I always like to trot this bit about Bridge once in a while or in the voice of the "Two Bobs" from Office Space,
"Can you tell us exactly what it is you do around here?"
What Adobe Bridge does:
Bridge is the coordinating hub of the Creative Suite. Synchronizing color management settings for all suite programs is done from Bridge, and can only be done from Bridge, to take one important use.
Bridge displays actual thumbnails of many more file types than Finder or Explorer. It also allows instant play of sound or video files more readily than the native OS file managers.
Bridge allows direct access to file metadata, to embed copyright information and keywords where appropriate (e.g., for corporate logo vector and raster files). It also displays the fonts used in an InDesign file, the swatches in an INDD or AI and the output plates (including spot color plates) they use.
When managing the assets for a design project, Bridge allows quick and simple sorting, rating and custom labeling (with color flash indications) of assets. I can rate images according to whether they are rejects, possibles, for review by client, or approved. The filters built into Bridge allow instant isolation of only the approved images or designs in a folder, only the rejects (for deletion) or only files with certain ratings, no matter how many files it contains. It recognizes aspect ratios, so if I only need a landscape or a 16:9 image in a folder of hundreds of images, I turn off the aspect ratios I don't need.
Once filtered, the remaining visible files can be selected and copied, moved, or deleted without affecting the rest of the contents of a folder.
Collections are a massively useful feature. One of my clients is a performing arts center, and in a season we turn out dozens of ads, flyers, brochures, web banners, playbills, billboards and other collateral using the same assets over and over. These assets are organized by artist and/or show on disk, but I set up each season's repeating assets as a Collection in Bridge, so that I just have to open the collection and drag and drop these assets into new INDD, AI, PSD, HTML (in Dreamweaver), FLA or AE projects without having to navigate from folder to folder picking up individual files.
Bridge's Favorites is another place I stack frequently-accessed folders, such as stock photography, backgrounds, and top-level folders for active projects.
Assets can be divided into subfolders, but a quick toggle of "Show items from subfolders" exposes all of the assets in a single view while maintaining their organization. I will typically keep AIs, PSDs, EPSs, stock photography and client images in separate subfolders within a project. When I'm ready to start pulling assets into an InDesign layout, I toggle this on and simply drag what I need into the layout.
Bridge comes with Adobe Camera Raw built in, which is many times faster than using Photoshop to adjust jpegs or tiffs for things like tonal range, white balance, cropping, spotting and sharpening, and is non-destructive.
One tremendously useful Bridge function for InDesign CS5+ users is the "Show linked files" feature, which opens all the linked files in a layout into a single view, regardless of where they are physically located. I often use this when doing alternative layouts from a client-approved mockup for a campaign, to be certain the same assets are used in each piece, or when creating a motion graphic or interactive piece for the campaign in After Effects or Flash.
The batch and image processing scripts built into Bridge automate things like creating web-ready small jpegs from multiple images, renaming large numbers of files in place or by copying to an alternative location, creating sets of PSD, png, jpeg or other file types from an assortment of image files, and so on.
Bridge is so much a part of my daily workflow that on my main workstation I have one monitor dedicated to it almost 100%. Bridge just sits open 24/7, ready for use. I would run at half speed without it, no question.

Photoshop CC 2014.2.1 can't sync settings with Creative Cloud

Good day,
Photoshop CC 2014.2.1 can't sync settings with Creative Cloud for some reason. I'm signed in, no firewalls, the router is fine. Other apps, Premiere Pro for example, sync without issues.
Photoshop keeps saying "Connecting to Creative Cloud..." with uploads starting, but nothing is happening. I've left it in this state for an hour just in case. Is there a workaround or a fix?

For what it's worth I have access to a second computer with the correct sync settings (which I synced to the Cloud, so the Cloud should now have my desired sync settings), but PS on my first computer still refuses to show anyway to apply these settings.
I'm downloading the 2014 release now but it shouldn't really be necessary. This is so frustrating, especially when the Adobe PS sync help page only applies to the 2014 release (I can't find any sync help for the previous versions anymore).

Creative cloud photoshop keeps crashing at start up any ideas why?

creative cloud photoshop keeps crashing at start up any ideas why?

SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye.

Downloading Photoshop with Creative Cloud...

I am trying to download Photoshop CS6 with Creative Cloud, after purchasing Creative Cloud full version. However, when it takes me to Adobe Manager it says Photoshop is 'up to date' and doesn't allow me to click the 'install' option as the others. I have downloaded and carried out a 30 day trial on Photoshop CS6 previously, so don't know if this has affected installation. I am also unsure if I am properly connected with the Creative Cloud, after purchasing Creative Cloud on Tuesday 2nd April. As when I go to order status it states it is shipped and with 'download' option, which takes me to the Adobe Manager, where I then face the problem stated above.
Please advise how I can resolve this issue and download/ install the full Photoshop CS6 version onto my Mac.
Thanks,
Rachael

funny that the first option is to uninstall the up-to-date program in question, when the title of the article states the problem to be that the program is not installed to begin with. It's very hard to uninstall a program that isn't there!
number two didn't work, and i've tried number three more than a few times. I'll get to number four today (the cleaner). I suspect that the manager is not uninstalling OR installing correctly. It just spins on the home tab, and never fully uninstalls, though that could just be sloppy programming. I always have to go into the task manager and stop a process manually. Last time, i tried extracting it from the registry prior to reinstall, but that didn't work either. I have no current or previous installations of the "up-to-date" program on this drive. But i did have CS5 designer suite installed on the previous drive C, which is now drive E. Could that be the problem? Drive C is a brand new SSD, the motherboard was just replaced and windows was reinstalled onto a clean drive, the same drive to which i am installing CC manager.
so i'll try the cleaner today. Finger's crossed! Thanks.

Problems downloading trial photoshop with creative cloud

I keep getting an error message while atttempting to download a trial version of creative cloud/photoshop CC....it keeps
saying there is an error rolling back in command....error df036, error df024, error dw063....it also states that some of the files
are already present, which I don't understand how that is possible. don't know how you can help me with this error problem. I am using windows i.e. 10

Refer to this:
Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Problem activation Photoshop CC with Creative Cloud protography

Hi
First sorry for my english, i am a debutant =)
So i have some problems with photoshop cc. I activate the test version 30 days ago and now the "program" ask me for activation key that i don't have because i have paid for 1 years of Creative Cloud Photography edition. I really need photoshop for my work. If someone can help me that will be very kind. By the way i don't have any problems for Lightroom.

Are Photoshop, and the Desktop Application Manager both fully up to date?
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and is it possible to install it on both Windows and Apple(if it comes with two licenses)? Thank you.

By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and if it does, is it possible to install on both Windows and Apple's OX? Thanks.

A Cloud subscription provides for installing working installations on two machines. You can have mixed operating systems (both Windows and Apple's OX).

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired. What do

My creative cloud subscription is over, and I'm trying to open up Adobe Photoshop CS6 which I got from my Adobe Creative Suite 6 Design & Web Premium - Education Edition, but it keeps trying to validate my creative cloud when I know it's expired.
What do I do? Help ):

How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

Is it possible to use the fonts I have in my Mac Font Book with Creative Cloud software, such as Illustrator and Photoshop?

Hi Kyley,
Syncing fonts from CC is a feature of Typekit. However, fonts that you've installed manually on your system will be available in all your apps. You won't need to sync them.
I hope that helps. Let me know if you have any further questions.
Cheers,
Benjamin

Keeping up to date with Creative Cloud - Photoshop/Illustrator

Similar Messages

Maybe you are looking for