Keeps asking for an address. and says something about protecting family details..is this a scam. what should i do? what address is it asking

screen keeps asking for an address. and says something about protecting family details..is this a scam. what should i do? what address is it asking for. it is my elderly mothers I don't have one and am far away so I can't advise her. please help.
I don't think it is an email as it comes up after she has turned it off/on

tell her to go to settings/safari/clear history and clear cookies and data

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tt2

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Keeps asking for an address. and says something about protecting family details..is this a scam. what should i do? what address is it asking

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