Keeps asking for Photo paper

I have tried everything to fix this problem but to no avail.I am using a Mac,Ipad and an android phone. Cant print with any of them. I tried setting the paper size using the mac but no good. I set the paper size to 81/2 x 11[no change] set to shrink to fit [no change] set to [plain paper best still asking to load Photo Paper.
Dont know what else to do.

OK, that makes more sense.
When using the HP ePrint app for pictures it will default to photo paper, 4x6in/10x15 cm.
You will need to touch the option paper along the top
Then chose size.
Change from 4x6 in to Letter - 8.5x11 in.
Along the top (where you chose size) touch type
Choose Plain Paper. (This option will not be there if you left the size at 4x6)
These steps I got from an iPad, on an Android device it is a little different.
When you have the preview of your picture up (It will say preview in the upper left hand corner of your display), you will
notice two icons in the upper right hand corner. one looks like a picture of mountains, the other a piece of paper with a gear in the lower right hand corner.
Touch the paper with the gear. You will now see your settings. Again it defaults to 4x6 in and photo paper.
Touch paper size to to change it to 8.5 x 11 in. Touch more options to change the paper type.
If this did not help, try uninstalling the app and then installing it again.
I hope you found this useful.
If that fails, please call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
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