Keeps asking me to down load the new version but says i am not connected to internet

It tells me I need to down load the new updated version of hp then when I try it tells me I am not connected to internet

1.Power Cycle
   Power off the router. Unplug it from the wall. Wait a while.
   Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
   It will take a while.
  Restart the computer.
  Start up in Safe Mode.
   http://support.apple.com/kb/PH11212?viewlocale=en_US
2.  Turn off Extensions, if any.
     Safari > Preferences > Extensions
3. Turn off proxies, if selected.
     System Preference > Network > Advanced  > Proxies Tab
     Under "Select Protocol", uncheck any box if selected.
     Click "OK" then  "Apply"
4. Uninstall anti-virus software, if any.
5. A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273

Similar Messages

  • HELP!  I had iPhoto on my mac, for some reason it was not responding down loaded a new version but can't find my photos. any ideas please.  I thought once on the mac always on the mac.

    HELP!  I had iPhoto on my mac, for some reason it was not responding or damaged.   down loaded a new version but can't find my photos. any ideas please.  I thought once on the mac always on the mac.

    Sorry but we need details to help
    What version of the OS do you have? What has changed since iPhtoo worked?
    What exactly is the problem - you say "it was not responding" - You downloaded a new version (what version)" -you can't find yoru photos" none of which is helpful
    look in your applications folder - is there an Iphoto application there? If so get info and report the version
    Look in the picures folder - is there an iPhoto library there? If so exactly (including exact error messages) happens if you double click on it?
    what else can you tell us that might help us assist you?
    LN

  • Now I can't play frontierville since down loading the new version.

    Down loaded the new version of foxfire and not able to get frontierville in facebook to open up. What do I need to do?

    What happens when you try to open them?
    The GarageBand Help does not say anything about the compatibility with earlier versions.
    Try to drag the old project to the GarageBand icon in the Dock or or control-click the project and select "Open with GarageBand" from the pop-up menu.  If GarageBAnd can open the project at all, it should convert the project and save a copy in the new format.
    If that does not work, and you still have Gaa
    rageBand '11 installed, try to open the project first in GarageBand '11 to upgrade it and then in GarageBand 10.0.

  • Hi iv updated the new version but my sim is not supported

    hi iv updated the new version but my sim is not supported after i installed it can anyone help me or do i have to go to the apple store again to get a new iphone thats what happend last tym

    and also i cant connect to my itunes after downloading the new softwaer i have no idea what is going on can any1 help iv tried calling apple but there closed

  • I keep trying to down load the new firefox but nothing happens

    i am using an old version of firefox and get messages to down load the latest version i do this and nothing happens

    hello, did you also run the setup, after you've downloaded it?
    [[Install Firefox on Windows]]
    please also note that you have loads of outdated plugins present, which have multiple securtiy vulnerabilities & will put your system and your personal data at risk each time you're on the web or they might already be compromised. please uninstall the multiple old shockwave flash & director plugins from the windows control panel & [https://www.mozilla.org/plugincheck/ keep the other plugins updated].
    you should probably do a full scan of your system with the security software already in place and different other tool like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] ...

  • I need to down load the new version of itunes to my computer will it delete everything i have already downloaded from itunes all my play \lists/

    I need to download the new version of itunes to my computer will it delete everything I have purchased in the past and my playlists?

    To back up the suggestion above, here is a suggested backup strategy.
    tt2

  • Everyday I get a note to down load the new version and it does not take on my Apple lap top

    A little window pops up and I click on it and the icon on my bottom bar disappears and then reappears and voila nothing has happened! Every day it is a repeat of the same old song and dance.

    If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.
    Download a new copy of the Firefox application and save the disk image file to the desktop
    *Firefox 37.0.1: https://www.mozilla.org/en-US/firefox/all/
    *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
    *Install the new version that you have downloaded
    *https://support.mozilla.org/kb/Installing+Firefox+on+Mac
    Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install or update Firefox.
    *http://kb.mozillazine.org/Profile_folder_-_Firefox

  • I want to upload the new version but my iphone is not going to connect the itunes

    my mobile was working right. last night i connect my iphone with my computer than itunes ask me to upload the new version. i click on yes.
    itunes ask me to put your data on backup i click on yes. after 1 minute its coming one error that we can,not upload new version because of specific error.
    i dont know what i have to do know, my phone display showing just cable that i have to connect with itunes. and my iphone evevn not going to connect
    with itunes. please help me that what i have to do now.

    What was the error that displayed when attempting to update?
    Without that, we're simply guessing at what the problem might be.

  • Which adobe to use, I was told to down load the newer version and the add/remove folder says I have 10.1.82.76, is tehis the one I need?

    The latest update from Firefox said I HAD to update Adobe or there would be a security problem. I replied to the answer about the edit bar, but have not received a reply:
    This is what I wrote:
    Thank you for helping me. I had no idea how to do that. Now if you can tell me about the adobe issue I would so appreciate it. I do use Firefox and I went to add/remove to see which version and could not find the Adobe 10.1.82.76 it said I had??? Then I just went back and it is there. I was told I HAD to update the Adobe because of a security issue, but when I went to add it, it said warning the program I was about to add might be dangerous????? So I have it on the down load thing, I have not told it to run, but it shows up in my add/remove folder and I am SO confused??? Do I need to run it? I went to the adobe site and found it when I could not find the "edit" button. I am not sure if I have the right version. It said certain versions would not run with Firefox and I do not want to mess up my computer.
    Please advise
    Sheila

    Your above posted system details show outdated plugin(s) with known security and stability risks.
    # Shockwave Flash 10.0 r32
    # Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)
    Update the [[Java]] plugin to the latest version.
    *http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
    Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
    *http://www.adobe.com/software/flash/about/

  • Since loading the new version of Firefox it will not open. When I try to download Firefox 4 or older versions I get a messase that says I must close Firefox first. Everything else is closed!

    A new version of Firefox downlaoded the other day and now Firefox will not open at all. I tried to redownload version 4 and an earlier version (3.6) but I get a message that says that "Firefox must be close first in order to continue". There was no other box open at that time. What can I do to get Firefox to work?

    Hey, thanks for the info. Upon further reading into the help section, I realized that I had to uncheck spybot tea timer to get the downloads to save & open. Wish I had read that a couple of months back... Works fine now anywho, thank you for your response.
    Have a good one!

  • I down loaded a new version of Itunes and now I cannot purchase music. It keeps asking to verify my account info which I have many times. Help!

    I down loaded the new version of Itunes and now it will not allow me to purchase music. I have alidated my account information many times. Now it keeps asking me to do it over and over again.
    I have had my account for a long time.

    Do you currently have a credit card set up in your iTunes store Enter Payment Information screen?
    If so, grab a recent statement for that card and check to make sure that the address that shows up in your Enter Payment Information screenexactly matches the address showing on your credit card statement. For example, if your address in the credit card statement says "Street", the iTunes screen has to also say "Street" (Not St or Str.) Also match the capitalisation of the address on your statement. (If it says STREET in the statement make it say STREET in the iTunes screen, not Street or street.)
    Also make sure that your name in the iTunes screen exactly matches the one in your statement. (Say, if you've got a middle initial in the credit card statement name, you need one in the iTunes screen.)
    After doing that, does that get you past the invalid address thing?
    If not, there's some additional suggestions in the following post:
    "invalid address"--solution from Apple support that worked for me

  • My daughter down loaded the new 6.0 software and now her home button does not work.  Tried reloading software and reset to original factory settings.

    My daughter down loaded the new 6.0 software and now her home button does not work.  Tried reseting to original settings and reset the operating software.  Any ideas?

    Try:
    fix for Home button
    Fix a broken, unresponsive or sticky iPhone Home Button
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • HT202681 i have down loaded the latest version of abode flash player and i still keep getting a blocked plug in message

    please help with blocked plug ins i have down loaded the latest version of abode several time and am not getting anywhere this seems to be an ongoing problem when i get updates from them

    When you download from the Adobe site, despite the button saying “install” — it really doesn't do anything but download the installer.
    Quit the Safari browser. Next to the Trash icon on your Dock, is an icon that is an alias to your Downloads folder. Click this icon once. There will be a list of previous downloads that pops up. The file closest to the Dock is the Adobe Flash installer. Click this once to launch it. It will display like this:
    Double-click the red flash folder. This produces the following dialog — you select Open.
    You will receive a password challenge. Use your Mac OS login password. You next prompt will look like this. Choose the middle selection as I have shown:
    The Adobe Flash Player will download and install via a blue progress bar. You will need to click a Finish button, and then Safari launches taking you to the Adobe site to verify Flash Player was installed.
    In System Preferences, the bottom panel now has an Adobe Flash Player preference panel. It has an Advanced tab that enables you to check if there are newer releases of Adobe Flash available, and it wil also fetch the installer for you (usually). The System Preferences panel, and Safari must both be closed for Flash Player updates to succeed.
    Eject the Adobe Flash Player installer from your Desktop.
    Once Flash Player is installed, you may need to open Safari Preferences > Security, and check Internet plug-ins: Allow Plug-ins. Click the Manage Website Settings… button, and then select Adobe Flash Player in the left panel of the pop-up. You want Allow set When visiting other websites. Click Done, and close Safari Preferences.

  • HT5534 I down loaded the new  iwork update. Now when I create a document in pages save it and try to open it later some times the message comes that You need a later version of pages. Some times I don't have that problem.

    I down loaded the new  iwork update. Now when I create a docume

    I hate the new 5.0, and am having the same issue. Because I created or opened and saved several documents in the new 5.0 before I realized how bad it is, I had to figure out how to make them usable again.
    I have both versions of Pages (5.0 and 4.3) in my Dock for now. If a document tells me that it can't be opned by 4.3, I opn 5.0, open the document, EXPORT it in 4.3 with the same name, and overwrite the old document. That usually (big dog willing and the creek don't rise!) gives me access to my work.
    Once I am sure I have no remaining 5.0 douments around, I'll take 5.0 out of the dock.
    It truly is a pain in the ***. Here's the comment I left for Apple –
    I am now attempting to uninstall Pages 5.0 so I can go back to using Pages 4.3. The designers of 5.0 took away (or hid) so many of the functions that I've come to know and trust that I am appalled.
    It is now a kindergarten version of the workhorse I knew and loved. IT EVEN LOOKS like a dumbed-down app now, with cartoon buttons that reflect its audience – people who don't need a sophisticated, customizable publishing tool, who just need simple  icons they can point at LIKE A FAST FOOD CASH REGISTER.
    I'll be using either 4.3 or Word for Mac from here on out.

  • Can you down load the new IPHONE 4.3 with our usinf Itunes

    how can I down load the new update for my Iphone 4

    The same way you download every update for iOS.
    Connect the iPhone to the computer.
    Open iTunes.
    Select the device from the left pane.
    Select "Check for updates".
    Follow on-screen instructions.

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