Keeps saying a problem occured when I want to convert my PDF to DOC

Good day,
Sorry to hear about the trouble you're having. Could you send us a copy of the file which isn't converting correctly via our File Conversion Issue Form? In the form, please include a link to this forum post. We'll try to take a look at it for you and hopefully we can figure out what's going on.
Kind regards,
David
Acrobat Community Manager
Adobe Systems

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Hi,
I checked your account,you have an active PDF pack.
You need to click on Export PDF to convert from PDF to word document.
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Why am I only given the option to create a pdf when I want to convert from pdf to word document?

Why am I only given the option to create a pdf when I want to convert from pdf to word document?

Hi,
If you have PDF pack subscription you can avail all of the services like export PDF,create PDF & etc.
Otherwise you have to purchase every service individually.
Regards,
Florence

I am unable to sign in when I want to convert a PDF to word

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Define "cannot" - what happens when you try?
Also, what is your operating system and Reader version?

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You have posted in the wrong forum. Try posting in the forum for the product you are trying to use.
Here is a link to a page that has links to all Adobe forums... use the drop down list to see all.
Forum links page:
https://forums.adobe.com/welcome

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I am getting the same error message. Have you figured it out?

Just purchased this, verified my email, payment taken etc., etc., but keep getting a message when trying to convert a doc saying an error occured when signing in. I have siged out and signed in again - no avail. Any help would be much appreciated. Than

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Hi there Katie,
I just checked your account, and see that it's active. Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates in Reader and make sure that it-s up-to-date. The most current version, 11.0.07, should alleviate that sign-in error.
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If I look at my display info, the card says OpenGL engine. Does this mean anything?
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Keeps saying a problem occured when I want to convert my PDF to DOC

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