Keeps saying my serial number is invalid

Keeps saying my serial number is invalid. I went to customer support and it keeps bringing me back to this forum

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • I bought lightroom 5 and am trying to download via the serial number but it keeps saying the serial number is invalid what am I doing wrong?

    I own a mac and I downloaded an used the trial first and am now trying to down load using the serial number but it keeps saying it invalid.I have tried uninstalling and reinstalling and nothing is working. I have two photo shoots I desperately need to edit. please help.

    double check your serial number, Find your serial number quickly
    and Error "The serial number is not valid for this product" | Creative Suite

  • Anybody know why it keeps saying my serial number is invalid?

    I've installed the program successfully but now when I enter the serial number, it keeps saying it's invalid. The program was a gift for christmas in an unopened box so I don't understand why there would be a problem.

    Beings you opened the box the retailer may not allow you to return it or exchange it.  If not you could buy Lightroom 3 here and the cost of  Lr3 and the Lr5 upgrade would be close to the Lr5 full version.  Hope it all works out.
    Amazon.com: Adobe Photoshop Lightroom 3 [OLD VERSION]

  • It keeps saying my serial number is invalid and i paid tooo much for it to not work

    my serial number doesnt work

    Hi Rizz,
    Can you please share more details ? What is the product ? What platform ?
    Cheers,
    Kartikay Sharma

  • I was recently given Adobe Premiere Elements 9, it keeps saying the serial number on the box is invalid. What can I do?

    I was recently given Adobe Premiere Elements 9 from a friend who no longer uses it and knew I was interested in it. but when it comes to installing it, it keeps saying the serial number on the box is invalid. What can I do?
    I have tried entering it all different ways. I'm not dumb I know which one is the serial number this isn't my first Adobe product. Any help would be welcomed.

    Error "The serial number is not valid for this product" | Creative Suite

  • Adobe Creative Suite 4 Design Premium trial version says my serial number is invalid?

    I purchased Adobe Creative Suite 4 Design Premium from my my community college's bookstore in 2010. I successfully have used it all this time, but I recently bought a new laptop. This new laptop does not have a disk drive, but I was able to download the trial version of it online. It downloaded great, and I have been using the trial version, but the trial is up in one week. I deactivated my serial number on my old laptop, and then tried to enter it onto my new laptop, but the error message keeps saying "Incorrect Serial Number": "The serial number you entered is not valid." However, the serial number is definitely valid, and I spoke with Adobe and they just checked and were able to see that I do have an activation available for this serial number. Why won't it accept it?
    Side Notes:
    The licensing is Student Licensing
    I downloaded the correct creative suite (Creative Suite 4 Design Premium)
    I typed in the serial number correctly and checked multiple times
    I cannot afford to purchase an updated version nor Adobe Creative Cloud at this time
    Someone please help!! I am very frustrated and the person on Adobe Chat said they do not offer any technical assistance for older products.... Any help is MUCH appreciated!!

    Same thing happened to me, except I lost disk 2 and was told to go to the forums.. Seems Adobe isn't too great on their customer service or fixing issues.  The problem I was told, was that we have "Student" serials and the one from the download isnt a student version.

  • I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

    I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

    Same problem for me. Is there any way to escalate this query so there's a resolution?!

  • Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Hi,
    Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
    If so, that will not work - the serial numbers are different.
    If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
    Brian

  • The system says my serial number is invalid while I just bought it online and get a mail from ADOBE WITH THIS NUMBER

    The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    Please refer to the steps in Re: cs6 serial suddenly invalid.
    It should help you.
    Regards
    Rajshree

  • When I try to register for AppleCare, it says my serial number is invalid.  What should I do?

    When I try to register for AppleCare, it says my serial number is invalid.  What should I do?

    Call 1-800-275-2273.
    They should be able to help you.
    Clinton

  • After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

    After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

    First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.

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