Kerberos problems: "Failed to find KerberosKDC node"

I'm running 10.7.1 on a Macbook. Something's wrong with my Kerberos installation. My Console is filled with messages like:
Sep 23 09:56:13 macbook digest-service[658]:krb5_kdc_set_dbinfo: Failed to find KerberosKDC node
Sep 23 09:56:13 macbook com.apple.launchd[1] (com.apple.Kerberos.digest-service[658]): Exited with code: 1
Sep 23 09:56:13 macbook com.apple.launchd[1] (com.apple.Kerberos.digest-service): Throttling respawn: Will start in 10 seconds
I know almost nothing about Kerberos and am having trouble finding clear explanations of its configuration. Any suggestions on how to fix this?

Hi
Kerberos is used extensively in Single Sign On (SSO) environments. This would typically be medium-to-large Coporate or Educational institutions running instances of Windows Active Directory and possibly Apple's Open Directory or even a mixture of the two. There are other manufacturers that offer their own bespoke offering such as Novell but I'm seeing less and less of this now-a-days. Regardless, all of these technologies have one thing in common; they are based on Open Source OpenLDAP:
http://www.openldap.org/
http://www.openldap.org/project/
At its simplest LDAP (Lightweight Directory Access Protocol) is a database (or series of databases) that can 'contain' information about all sorts of things which can be easily distributed or shared.
If you're not in any of these types of environments and your laptop has not been bound and/or joined to a networked domain and essentially you're in a single user, residential home environment I would ignore it.
FWIW I see this 'error' also even in 10.6 and like a lot of things that are logged by the OS it does not necessarily mean there's anything wrong. For some things Console can be overly verbose and may 'frighten' the unwary into thinking there's something wrong when actually there isn't.
Having said all that and apart from what is being logged, are you actually having any problems?
HTH?
Tony

Similar Messages

  • CRS oui failed to find the node

    Hi every friend,
    I am trying to install the CRS on 2 solaris 9 (VERITAS CFS). But when the oui came to the page "Specify Cluster Configuration" page, The OUI can not find any node and also the ADD, EDIT , REMOVE three buttons unpressable with grey color. From the help I know that when OUI detect the third-party vendor clusterware, It will use the node infomation obtained from third-party vendor clusterware and these infomation is not able to be edited by OUI. But it seems that it can not obtain anynode infomation. I had ping the PUB/PRIV IP of both node and they are accessible. How can I make the OUI to find the node infomation?
    Thank you very much!

    Hi,
    <p>
    Yes, it is. <br>
    Environment >> Servers >> jmsserver2 >> Configuration >> General > Machine : sv-jms2
    </p>
    regards
    <br>Lukas<br>
    <br>WLS 9.2

  • "Failed to FInd a Place" Imports - Any Resolution Yet?

    Like several others I have LR 2.3 Windows XP and i regularly get partial imports.  The error says that it  "Failed to Find a Place" so it skipped importing the rest of the images.
    HD and computer seem to be working fine.
    Sometimes I have to go back 3 or 4 times during an import just to make sure Ive got all the files.
    Search found no resolutions.
    Whats up with this?  Any fixes?
    Thanks
    Suzzie

    Same problem "Failed to find a  place for the imported file. (1) - then names the photo. The name of this photo is Kitchen Counter w/cookies 2011_1224_141116AA.jpg and it is on a network storage device (NAS) where many other photos are located and some have already been imported (previously) into the Catalog. I wonder if it is the name of the photo which has a forward slash (/) imbedded? Mac doesn't mind the name. But the error message that shows the file name changes the slash to a colon (:)
    During a second attempt, I went directly to the folder that contains the picture. That single picture shows a message: "Preview unavailable for this file". I checked that photo's checkbox for the import. The same, original, error message says it can't find a place for the file.
    So - I changed the name of the original file by removing the forward slash (/) and replacing it with a simple hyphen. Voila! - Now Lightroom sees and can import and display the picture in the catalog.

  • Failed to find any Kerberos Key

    Hi All,
    I've all ready done all the steps in note 994791 (SPNego Wizard) for SSO configuration between Portal and ADS. After finishing the configuration I checked the login and still appears the  authentification login page. I have checked Defaultrace log and it shows the following:
    Cannot initializa login module [EXCEPTION]
    com.sap.security.core.server.jaas.SPNgoLoginModule#java.lang.RuntimeException: No valid credentials provided (Mechanism level: Failed to find any Kerberos Key)
    ......... etc.
    I have no clue what may go wrong and what I can check for fixing this issue. I did some notes like:  Note 1130190 - SPNego fails with "Failed to find any Kerberos Key"  and the configuration looks OK. What Could I do or check for this problem???  any help will be rewarded.
    Thanks in advanced.

    Hi,
    can you please have a look at the blogs
    Configuring and troubleshooting SPNego -- Part 3
    Configuring and troubleshooting SPNego -- Part 2
    Configuring and troubleshooting SPNego -- Part 1
    Maybe the troubleshooting section in the Part 3 can be of help.
    Regards,
    Holger.

  • No valid credentials provided: Failed to find any Kerberos Ticket

    I'm running a java routine on a Windows 2000 workstation and trying to use JAAS to authenticate against a RedHat based kerberos server. When I do a login I get the following debug information:
    Debug is true storeKey true useTicketCache false useKeyTab false doNotPrompt false ticketCache is null KeyTab is null principal is null tryFirstPass is false useFirstPass is false storePass is false clearPass is false
              [Krb5LoginModule] user entered username: drrobison/admin
    principal is drrobison/[email protected]
    Added server's keyKerberos Principal drrobison/[email protected] Version 0key EncryptionKey: keyType=1 keyBytes (hex dump)=
    0000: 76 9B 32 9D 02 AB 23 4C
              [Krb5LoginModule] added Krb5Principal drrobison/[email protected] to Subject
    Commit Succeeded
    When I print out the returned subject I get
    Subject:
         Principal: drrobison/[email protected]
         Private Credential: Ticket (hex) =
    Client Principal = drrobison/[email protected]
    Server Principal = krbtgt/[email protected]
    Session Key = EncryptionKey: keyType=1 keyBytes (hex dump)=
    0000: 4F A7 BA 6D B0 E5 E5 6D
    Forwardable Ticket true
    Forwarded Ticket false
    Proxiable Ticket true
    Proxy Ticket false
    Postdated Ticket false
    Renewable Ticket false
    Initial Ticket false
    Auth Time = Mon Nov 25 17:16:35 EST 2002
    Start Time = Mon Nov 25 17:16:35 EST 2002
    End Time = Tue Nov 26 03:16:35 EST 2002
    Renew Till = Null
    Client Addresses Null
         Private Credential: Kerberos Principal drrobison/[email protected] Version 0key EncryptionKey: keyType=1 keyBytes (hex dump)=
    0000: 76 9B 32 9D 02 AB 23 4C
    THen when I try to use the GSSManager.createCredential I get the following error:
    GSSException: No valid credentials provided (Mechanism level: Failed to find any Kerberos Ticket)
         at sun.security.jgss.krb5.Krb5InitCredential.getInstance(Krb5InitCredential.java:142)
         at sun.security.jgss.krb5.Krb5MechFactory.getCredentialElement(Krb5MechFactory.java:70)
         at sun.security.jgss.GSSManagerImpl.getCredentialElement(GSSManagerImpl.java:149)
    GSSException No valid credentials provided (Mechanism level: Failed to find any Kerberos Ticket): No valid credentials provided: Failed to find any Kerberos Ticket
         at sun.security.jgss.GSSCredentialImpl.add(GSSCredentialImpl.java:334)
         at sun.security.jgss.GSSCredentialImpl.<init>(GSSCredentialImpl.java:44)
         at sun.security.jgss.GSSManagerImpl.createCredential(GSSManagerImpl.java:102)
         at com.orci.OpenTMS.CctvGUI.SimpleNTSCApp.<init>(SimpleNTSCApp.java:115)
         at com.orci.OpenTMS.CctvGUI.SimpleNTSCApp.main(SimpleNTSCApp.java:227)
    Any ideas what the problem might be?
    Many thanks in advance...

    Hi ,
    I hope first that you solved your problem.
    In fact I'm using Tomcat on Windows 2000 and I try to get tickets for a Kerberos V installation on a Linux Box, using a Krb5LoginModule.
    To do so , I would like to know how do you tell your windows box where to find the destination realm (in your case OPENROADSCONSULTING.COM) .
    If it is in the jaas.config file , could you send yours to me please
    Thanx by advance
    Yann

  • Apple tv connection problems connection manager :: invoke:: failed to find service

    HELP THIS IS WHAT I GET WHEN TRYINF TO LOG INTO APPLE TV:
    apple tv connection problems connection manager :: invoke:: failed to find service

    Check over on the right side of the thread here under More Like This. Look for one that has a green checkmark which means it is answered. I have read of this however, I do not know how to solve it. It seems as though it is one particular carrier this happens to.

  • Just installed Firefox 4 but when I try to search for add-ons every result fails to find anything or the loading gui just keeps spinning. What should I try to fix this problem?

    Just installed Firefox 4 but when I try to search for add-ons every result fails to find anything or the loading gui just keeps spinning. What should I try to fix this problem?

    Glad you seem to have sorted things out.
    The warning about the warranty is light hearted, I think at one stage it warned "here be dragons" but also intended to make us think as it warns that making changes may produce problems.

  • Exchange Management Console couldn't start with Kerberos authentication failed

    When I was making changes to Client Access\owa settings, chaning from Basic authentication to Form authentication (upn name) then changed to Basic again. It was ok after changing to Form authentication but moment after changing back to Basic, I couldn't
    no longer access owa (blank page when one vertical line) and in Exchange Management Console, I got "Initialization failed" - The following error occured while attempting to connect to the specified Exchange server 'sgp-ex1.mydomain.com':
    The attempt to connect to http://sgp-ex1.mydomain.com/powershell using "Kerberos" authentication failed: Connecting to the remote server failed with the following error message: The WinRM client cannto process
    the request. It cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalid. For more information, see the about_Remote_Troubleshooting Help topic.
    I tried the troubleshooting tool from Exchange team blog:
    http://blogs.technet.com/b/exchange/archive/2010/12/07/3411644.aspx. It give 3 possible causes for this error: 1. WSMan module entry is missing from global module section of c:\Windows\System32\InetSrv\Config\ApplicationHost.config; 2. Kerbauth module shows
    up as Managed module or has been loaded in the Default Web Site Level; 3. The Path of the Powershell virtual directory has been modified.
    I checked carefully, all the 3 causes do not apply to my situation as WSman entry is in order, the Kerbauth is native and local and the path of Powershell virtual directory is correct.
    I find that in Application log, there are Event 2297 and 2307 dumped at the time of failure:
    The worker process for application pool 'MSExchangeSyncAppPool' encountered an error 'Confiugration file in not well-formed XML' trying to read configuration data from file '\\?\C:\inetpubl\temp\apppools\MSExchangeSyncAppPool\MSExchangeSyncAppPool.config',
    line number '2'. The data field contains the error code.
    Help is very much appreciated.
    Valuable skills are not learned, learned skills aren't valuable.

    Unfortunately, all the links you provided didn't help.
    The first link contains 3 methods:1 Removing WinRM feature and reinstalling. 2 Rename the web.config file in location C:\inetpub\wwwroot 3 Have you installed Microsoft Dynamics CRM 4. I?
    As my server is Windows 2008 R2, the first method does not apply. I couldn't find any web.config in c:\Inetpub\wwwroot. The web.config however is found in many times in .netframework and winsxs directories. The 3rd method doesn't apply as I don't have CRM.
    The 2nd link contains 3 possible causes. The first 2 are the same as the ones I mentioned in my initial post. I couldn't verify the last cause because when open Exchange Management Shell, I got this error: [sgp.ex1.mydomain.com] connecting to remote server
    failed with the following server failed with the following error message: The WinRM client cannot process the request, it cannot determine the content type of the HTTP response from the destination computer. The content type is absent or invalide. For more
    information, see the about_Remote_Troubleshooting Help topic.
    I do not think the user is not remote powershell enabled because the problem happened suddenly, while I was making changes to Authentication settings of OWA(default) in Client Access in Exchange Management Console. If the user account is not remote powershell
    enabled, then I couldn't event connect to EMC in the first place.
    The last link didn't help because I could open up modules under PowerShell virtual directory in IIS.
    I think since the event log is saying MSExchangeSyncAppPool.config and DefaultAppPool.config not well-formed XML, that might be a clue.
    In the event id 2307 this is the message:
    The worker process for application pool 'DefaultAppPool' encountered an error 'Configuration file is not well-formed XML
    ' trying to read configuration data from file '\\?\C:\inetpub\temp\apppools\DefaultAppPool\DefaultAppPool.config', line number '2'.  The data field contains the error code.
    Valuable skills are not learned, learned skills aren't valuable.

  • BOM: Finding Children Nodes For a Given Parent Node

    Hi,
    I am trying to find the longest path for a particular BOM material. I am using the FM CS_BOM_EXPL_MAT_V2 to explode the BOM to get the materials (including children nodes etc.). I think, in this scenario, a recursive function would be the best way to go. The problem is to find the children nodes for a node in a particular level. Looking at the structure STPOX and the fields STUFE (Level), WGEXX (path) , TTIDX (index) and VWGEX (path, multi-level), I cannot find a logical way to link the children nodes to a parent node although visually I can see how things are connected when the FM returns the STB table..
    For example: TBL_STB returns from FM:
    STUFE     WEGXX     BMTYP     TTIDX     VWEGX     OJTXB
    1     1     M     1     0     MATXX1
    2     1     M     2     1     MATXX2
    3(a)     1     M     3     1              MATXX3     
    4(c)     1     M     4     1              MATXX4               
    4(d)     2     M     4     1              MATXX5     
    3(b)     2     M     3     1              MATXX6     
    4(e)     3     M     5     2              MATXX7     
    4(f)     4     M     5     2              MATXX8     
    Visually, we can tell that  Level 2 has one item 2, level 3 has 2 items, 3(a) and 3(b), Level 4 has 4 items where 4c and 4d are connected to 3a and 4e and 4f are connected to 3b.
    Going through STPOX structure itself, how can we find out that 4c and 4d belongs to assembly 3a but 4e and 4f belong to 3b??  If someone can explain the uses of the differnet indicators in STPOX (or other) where I can find out the children from the parent, it would be greatly helpful to write the recursive function..
    Thanks in advance..
    P.S. I will give points out immediately for any useful answers..
    Edited by: Shuvo Datta on Sep 10, 2008 6:17 PM

    Figured it out myself

  • Where do I find the "Node Manager" service?

    Can anyone tell me where to find the "Node Manager Service" In Call Manager 5.1.2 or IPCC 4.5?
    My db_CRA database in IPCC is not updating the real time ICD statistics table and Bug CSCsc09160 seems to indicate that stopping and starting the "Node Managers" may fix the issue.
    From the bug report:
    Symptom:
    Under the db_cra two tables (RtCSQsSummary and RtICDStatistics) are not updating. They stop updating concurrently with engine failovers and reboots. Only a hard reboot or a
    service failover brings them back into an active state.
    When the RtCSQsSummary and RtICDStatistics tables do update on the
    primary DB they do not update on the secondary DB and the data on them
    doesnt get refreshed.
    Conditions:
    stopping Node manager on node 1, data fails to be written to node 2. Then when we start NM back up on node 1 data is still not written to either data store
    Workaround:
    Not much as a workaround, because the solution requirs stop on both Node
    Managers and bring up node 1 first and the data starts writing to DB
    again.
    Thanks,
    Brian

    Post Author: jsanzone
    CA Forum: Authentication
    Sven,
    The reference to Session Manager is more of a concept of operations versus an entity.  The portion of code that you copied and pasted in your post is actually part of the verbiage used in an ASP script that BusinessObjects expects you to create in order for you to obtain your objective.  You can use this coding to create your own customized script or you might be able to search around on the web for a more complete solution.

  • Windows 8.1 not booting : "Boot manager failed to find OS loader"

    Hello all,
    I know this question came up before, but I have being trying to fix this for many days now, without luck and I feel I need some new ideas...
    The short story:
    My Windows 8.1 is not booting, and gets trapped in cycle of Boot Manager until I tell the UEFI to boot from disk or USB
    I can boot up from external CD or USB Windows RE, from which I can get to prompt line
    In the log file in C:\Windows\System 32\LogFiles\Srt\SrtTrail.txt I read: 
    Boot manager failed to find OS loader
    Repair Action File Repair à Failed (err code 0x4001)
    Repair Action Boot Config Data Store Repair à Failed (err code 0x2)
       4. My disk is GPT partitioned, with UEFI Bios
       5. I tried the typical Bootrec commands: FixMbr, FixBoot, ScanOs, RebuildBCD but I always get the error:
    Identified Windows install:0
        6. I tried Bcdedit but I get:
    the boot configuration data (BCD) store could not be opened
        7. I tried to create a new BCD store in the FAT32 partition (temporarily named "v:\") with  
    bcdboot c:\Windows  /l en-gb  /s  v: /f ALL
    but I get:
    Failure when attempted to copy boot files
        8. Finally, I noticed that in
      C:\Windows\System32\
    I DO NOT have the file  winload.efi
    while in: ESP\EFI\Microsoft\Boot\
    I DO have the file   Bootmgfw.efi
       One question I have is: Is it possible to copy a "healthy" winload.efi from somewhere in my PC into C:\Windows\System32\ ?
    Where (which path) could I find it?
    Any other ideas? Please help !!!!
    Many thanks!! This is literarily driving me crazy because I really don't want to reinstall windows....

    Hello Kermit_70,
    What is your current situation?
    Please try the suggestion as aw00t mentioned.
    Additionally, please try to use Automatic Repair to fix problems that keep Windows from loading.
    For more information, please take a look at the following article.
    http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html
    Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
    Best regards,
    Fangzhou CHEN
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • My acrobat 9 standard fails to find update and any update patch form the adobe ftp site refused to apply saying product not installed or warong patch

    I had been using acrobat 9.5.3 updated through the years form 9.0 that came with my Scansnap.
    However since I refreshed my windows 8.1 with a ssd drive and w8,1 instal from scratch., the acrobat.standard 9.0 just fail to find update
    and I tried downloading the patches from the adobe sites using the  recomended path
    Acrobat 9.0.0 -> 9.1.0 (Quarterly) -> 9.1.2 (Quarterly) -> 9.2.0 (Quarterly) -> 9.3.0 (Quarterly) -> 9.3.2 (Quarterly) -> 9.3.3 (Quarterly) ->
    9.4.0 (Quarterly) -> 9.4.2 (Quarterly) -> 9.4.5 (Quarterly) -> 9.4.6 (Quarterly) -> 9.5.0 (Quarterly) -> 9.5.1 (Quarterly)-> 9.5.2 (Quarterly)->
    9.5.3 (Quarterly)-> 9.5.5 (Quarterly)
    however the update refused to aply even at 9.1.0
    what can I do?

    The cleaner says it should only be used after regular uninstall fails.
    I tried changed the install to full install not skipping lang and doc support. no effect, tried repair no effect
    tried deactivate and uninstall, reboot, ran the cleaner just in case and it found nothing to clean.
    installed with typical settings. reboot, tried to
    opened acrobat, help, update, no upd avail.
    apply AcrobatUpd910_all_me_incr.msp. no luck
    I look at registry, found no entry for adobe under HKLM software, only in HKCU
    Is that a problem for the update?
    Did find HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown
    and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat PDFMaker,
         HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Acrobat Distiller\9.0,
    However, I ran the Microsoft Mr Fixit, and it found no problem with the installation of acrobat.
    I'm confused what to do

  • SP3 Upgrade fails to find Weblogic Server 6.1 installed

    Hello,
    I have just downloaded SP3 for WLS 6.1. The machine´s im trying to install it on
    are a Sun box with solaris 8 and an intel box with redhat 7.2, the problem im encounting,
    when i install the service pack, is that the installer fails to find my install of
    weblogic 6.1 (on both machines its a default install /bea/wlserver6.1/). I have tried
    several ways of installing it, and all so far have failed. Anyone else had this problem
    Thanks
    Bobby
    Below is a snippet of the install .
    Choose BEA Home Directory
    1- /bea
    Existing BEA Home: 1
    ===============================================================================
    WebLogic Server 6.1 not found
    WebLogic Server Service Pack 3 Installation failed.
    You do not seem to have WebLogic Server 6.1
    installed for BEAHOME /bea.
    Exiting the Service Pack 3 installer...:

    I had the same problem , the solution I found was to edit the file registry.xml (in
    the same directory as the license file).
    In my case the installation files where copied from another installation and had
    the wrong information in the registry.xml about paths and machine name
    Regards
    Ulf
    "Bobby" <[email protected]> wrote:
    >
    Hello,
    I have just downloaded SP3 for WLS 6.1. The machine´s im trying to install
    it on
    are a Sun box with solaris 8 and an intel box with redhat 7.2, the problem
    im encounting,
    when i install the service pack, is that the installer fails to find my
    install of
    weblogic 6.1 (on both machines its a default install /bea/wlserver6.1/).
    I have tried
    several ways of installing it, and all so far have failed. Anyone else had
    this problem
    Thanks
    Bobby
    Below is a snippet of the install .
    Choose BEA Home Directory
    1- /bea
    Existing BEA Home: 1
    ===============================================================================
    WebLogic Server 6.1 not found
    WebLogic Server Service Pack 3 Installation failed.
    You do not seem to have WebLogic Server 6.1
    installed for BEAHOME /bea.
    Exiting the Service Pack 3 installer...:

  • Cannot connect to itunes "Failed to find Service Connection URL"

    I'm trying to connect to itunes with my apple ID (on macbook pro) and I keep getting the error message: "ConnectionManager::Invoke::failed to find service connetion url" I've tried resetting my password, reinstalling itunes and I've checked I'm not connected the app store.
    Please help it's sending me insane!

    I had the same issue since installing the new iTunes. Log out of iTunes (logging back in did not fix the problem for me).  I performed a safe boot (restart your laptop and hold down the shift key until the login screen appears). Log in, open disk utility in the applications/utilities folder, and run disk repair. Restart your computer and login to iTunes. This fixed the problem for me.

  • TS1424 Tried to use my apple id to update some apps and got"Connection Manager::invoke:: Failed to find service connection url"  After this occured a few times I reset the id password, and this was confirmed by email.  It still fails with same message.  I

    Tried to use my apple id to update some apps and got"Connection Manager::invoke:: Failed to find service connection url"  After this occured a few times I reset the id password, and this was confirmed by email.  It still fails with same message.  Ideas?

    Hi, you have to logout from your iTunes account and reconnect it:
    Settings / iTunes & App Stores / ...
    https://mobilfunkexperten.de/news/13450/sporadische-probleme-im-itunes-und-app-s tore
    Hope this helps... :-)

Maybe you are looking for

  • And/or if statement in rtf templates.

    Hi all, I'm using XML Publisher 4.5. I have created a word template file (rtf) for my reports. I need to be able to show some content in the template file by using and and/or if statement. fx. <?if:doc_type='STANDARD'?> OR <?if:doc_type='DEFAULT'?> H

  • Problem in SAP system after ECC 6.0 installation

    Hi SAP Gurus, I have been installing ECC 6.0 with database as ORACLE on Sun Solaris SPARC 64-bit. I m currently stuck at the phase 27,when the SAP instance is started. My SAP system is not coming up. I have checked all profiles with sappfpar pf=<prof

  • Need to upgrade OS, but not enough space on HD

    I just exported a ton of photos to an external hard drive, thinking that was the bulk of my files taking up space on my hard drive.  I need to upgrade to OS 10.6.3 (I have 10.5.8 right now), but when I try and install, it says there's not enough spac

  • Photoshop Cs6 won't start up.

    Recently I have installed Photoshop Cs5 Beta, and I was actually satisfied with how it looked like. But since yesterday whenever I start the  64 bit one (Tried the other one too) it takes like 15 minutes to load but when it tries to start up it tells

  • Hand-me-Down Computer/iTunes

    My mom gave me her awesome, newish computer after she got a newer one.  I have Windows 7 here.  I uninstalled her iTunes because I was having issues syncing my iPad and iPhone.  Despite reinstalling iTunes, I still can't sync my devices.  I get the "