Kernal panics, logic board failure, RAM

Hi
A few months ago my macbook pro (mid 2010) started to play up. I've had a variety of crashes, to list a few:: unresponsive blue screen, green screen, grey screen, flickering screen, loads of different colours on the screen, occasionally it let out some bleeps and sometimes I got the screen with falls down from the top of the monitor saying I need to restart. All resulted in me turning off the machine and on again, sometimes another crash would happen, sometimes it would work fine. Also sometimes it would jam in standby.
I took it into the apple store and they ran their checks and said it was fine, go away and come back if it carries on. The crashes stopped for a while and then started happening again. they just reinstalled OSX, claiming my hardware was fine, that has reduced the frequency but they still happen. Apaarantly they are all kernal panics.
So now they say I need a new logic board. I just want to make sure this is the correct first option, as a new hard drive and RAM have also been suggested on forums. What shoud I do now?
Tom

Kernel panics are common with bad ram, but given the history of your MBP and that the techs now say you have a faulty logic board, it might be good to just have the logic board replaced...they should fully test and make sure there are no additional faults at that time.
Since it is a mid-2010, do you have AppleCare or is this expense all yours?

Similar Messages

Kernal Panics/Logic Board/RAM

My Powerbook recently died whereby I kept getting the "You must restart your computer message...."
I ran the Apple Hardware Test and it appears that the issue is Defective or incompatible RAM, as many forum messages have expressed.
Now this is fine, but I took it into my local Apple Shop who said that, given the particular specifications of the G4 12inch, RAM is split between Logic Board and somewhere else (sorry, I forget), and that I could only fix the problem by replacement of Logic Board AND RAM. Price quoted was £660. Quote was given without them turning Laptop on, although to be fair I had brought the Error Message in full into the Shop.
So my question is, could it be possible that the Logic Board is not defective, and how do I go about testing this?
I want to exhaust all avenues before I put this to bed, because given the Price quoted it would be nonsensical to get it fixed.
Secondly, is there anyway I can extract all my photo's/music from my Laptop if I have to concede defeat on this?
Cheers in anticipation,
mcmikeyc

Hi MC,
Weidly, ran Hardware Test again last night before reposting and this time came up with following Error Message:
2NVD/5/4: 2122
Do anyone know what this message means?
First thing I'd say was take it apart and examine the built in with a microscope. You'd be looking for bad/broken solder joints or solder "whiskers".
I would be possible to replace it if it was a problem if you were in the states. We have people that do that here. I'm surprised it can't be done in UK or at least we haven't heard of people doing it.
I've also heard of people running without it.
It's right there on top of the board but the top case and the top shield has to come off.
Therefore I need to replace logic board. Any ideas of cost (£660 seems high given that I could replace/upgrade Laptop for less)?.
£660 seems outrageous!
Even DT&T services would be cheaper it's just the shipping. How do these guys in Hong Kong do it? I just bought a iBook charger for $27 shipped. Shipping was like $4 from Hong Kong?
Richard

Upgrading from 10.2 to 10.3 w/ history of logic board failure

Please forgive if this has already been asked but...
I have an IBook G3 that has had 2 logic board failures in the last 2 years. Is it worth upgrading to 10.3 (Panther) w/ my history? I cannot upgrade most applications ( Itunes, Safari, AOL...) b/c I'm not running 10.3. I don't have the money to upgrade but need access to these things.
thankx

You can just install 10.5, assuming the machine supports it. It needs to be fast (> 1Ghz) and have at least 2 GB RAM. Otherwise, you'll be spending a lot more time at your mother's.
Don't attempt an "upgrade" of 10.2. Back up the data, then reformat the drive, then install Leopard. Don't run any migration utility. Set everything up fresh. Reinstall updated versions of all software that will run on Leopard. The only thing you want to copy from the old machine are documents.

2011 Macbook Air - Multiple logic board failures - possible causes?

I have a 2011 i7 macbook air - 7 months old. About a month ago I went to use the computer after allowing it to sleep and it was totally dead. Apple authorized repair center said the logic board failed and needed to be replaced. Fast forward a month and I finally get the machine back. It works fine for 6 hours, I put it to sleep, and soon as the screen went out, I hear a pop, fizzle, then the machine is dead again. The authorized repair center wants to replace the logic board again, which should get me up and running, but its not likley that that is the root CAUSE of the problem here, since it happened twice now. I suggested to them that perhaps the power adaptor, battery, or some other component is the issue and they don't think so. I'm located overseas, and every repair attempt takes 1 month b/c of parts (total joke if you're listening apple!!). My biggest concern is that they replace the logic board again, I'm out of commission for 2 months now, and it just fails again. Does anyone have any suggestions on the possible causes of this problem?
As FYI - I'm using the same power outlet and power strip with another laptop and haven't had any similar issues. Thanks for the help!

I have logic board problems too. I have had a late 2010 mac book air for 2 and half years. Its been a great machine in general - although it did go back within the warranty period for the track pad
Now it has logic board failure - symptons are the sound going and the battery is dead and it is unable to charge which means every time you put the power lead on the computer thinks it is starting from scratche.
I have been quoted over £400 for the repair! Like the above post I do not believe that this part should fail - and if it does then it is a major design problem and Apple should be doing something for us. I just dont know where to start.
I have used macs for 14 years and owned eight along the way. Most have them have lasted many years with full functionality the record was my G3 imac which was still working after 13 years.
I really cant believe the situation I am in and rather think I have bought my last mac!
alistair

Hard drive and logic board failure

Hi everyone,
we have been suffering from 4 dead hard drives and one logic board failure in 20-inch intel iMacs (~2007) recently and last month the logic board and hard drive of a 2010 27-inch iMac (just out of warranty) just died.
Are there any known issues with the iMacs that Apple fixes even outside the warranty?

Frank: I have a 5 month old 27" iMac and the logic board on it just died as well as I was getting all kinds of kerner errors. I have Apple Care and although the cost to replace the product was $800 I am not going to have to pay anything. I did talk to someone else who also had a logic board go bad on him but I doubt that you will be able to get it fixed without having to fork over $$$

Macbook Air, Logic board failure, what happens to data?

Hello,
My Macbook Air died today with 90% battery and will no longer turn on. SMC and PRAM reset did nothing, it's completely unresponsive. I think it's a logic board failure. I have a question regarding a repair with Apple; I realise they will replace the logic board inside my computer with a new (or refurbished) board and the faulty one will be shipped to Apple. Considering the Macbook Air has flash memory on the board will this mean my data is now unrecoverable? I have everything backed up, I'm not worried. I have some err personal photo's of me and my partner in iPhoto and I'm wondering what will happen to the sensitive data.
Thanks for dealing with this lets say awkawrd topic

I don't think that your flash memory files are unrecoverable. That's because the logic board of the MacBook Air hasn't got the flash memory soldered. However, I don't know if Apple will replace the logic board, "recycling" your flash memory, or if they will install a whole new logic board replacing the flash memory, although the first option makes more sense and it would be the normal option.
Anyway, as you have a backup on an external drive, you don't have to worry about that

Logic board failure - the 6th

my ibook is a little over 2 years old and i just had my 6th logic board failure last night. i knew it was going to happen after 5 previous failures... and it will certainly happen again.
even though its rare, i've heard of people getting their ibooks replaced. i know its not apple's policy with this issue (and wasn't the 5th time it happened), and i don't have applecare, but i'm wondering if i'm just screwed here.
i plan to call customer service and tell them that i know sending it in again for the LB repair extension program will just lead to another failure. there is no reason for me not to completely assume this... that my computer simply does not have the reliability needed for me to pursue my class projects. last night i lost my homework and it will not be turned in on time today.
i'm just asking for advice, based on other peoples experience, and given my situation, should i pursue a replacement or just reluctantly purchase a new computer?
ibook - dual USB

How long will Apple keep covering these logic board repairs?
Is it indefinitely, or only for 3 years?
... because mine is in for its 3rd repair and it will be 3 years old in another 6 months - and I suspect it will only break again.
I was told by the Apple rep [from the division that would cover replacement] that they have only replaced iBooks for people who had the extended warranty.
So I offered to pay to he $200 that an extended warranty would have cost.
The rep argued that the other people's units had the extended waranty in place when their units broke.
So I explained that mine broke TWIICE within it's intial 1 year warranty - and asked why that isn't the same condition as he just asserted was requisite - at which point he diverted the subject of the conversation so as to not answer - I assume because my point was well made and he couldn't provide a reasonable answer.
If it were only that I have to repeastedly send it back for repair [assuming it will continue to be covered] but backing up and wiping the drive of private info and restoring it takes hours.
In my opinion the thing breaks because it's put under some stress when grabbing the case, and the case flexes. The reason I think that is so is because the symptoms can be made to happen or not [when they initially start] by flexing the left side of the case.
The situation leaves me thinking there is an argument that the product failed its original warranty of merchantability. So I'm wondering if I should just go to small claims near a apple facility.
When I even questioned whether a legal issue existed the apple rep threatened to terminate my call and hand me over to legal.
How can he do terminate my call if there is a program that promises to cover the repair? That made me feel even more that I need to seek other recourse now and not wait until it happens again.

Hi, i have a MBP 13, late 2012. Its over an year old since purchase and now out of warranty. This morning the computer did not boot so i went down to apple store and they looked at it and said its a logic board failure requiring replacement worth£350

Hi, i have a macbookpro 13, late 2012. I bought it last year october and its an year old and now out of warranty. This morning the computer did not boot, so i went down to apple store and they looked at it and said its a logic board failure and needs replacement worth £350. The tech at apple store gave no explanation, why suddenly, my computer decided not to start at all and said to me it was a logic board failure for no apparent reason and requires replacement. I have maintained the laptop in a pristine condition. Now I feel I have been cheated. This clearly means the product is substandard as a £1100 laptop is not expected to fail in just over a year. My last laptop PC which was worth £450 served me for 4 years before it crashed and lived for another 2 years until I decided to get a mac. This is ridiculous. I don't have apple care at the moment which translates as pay to get it fixed. Anybody in my situation ? I want to sue apple for selling me a substandard good . Any thoughts? Should I go for another pc for £500 because there is no guarantee even after the laptop were fixed by apple for £350 it would last for another year. I need a reliable machine.

This morning my MBP just woke up from sleep and is working without any glitches. I don't know what to say about this.

MacBook Pro Retina Display Logic Board Failure

There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

There are a lot of threads discussing the logic board failures in MBP's. I have a brand new MBP with Retina 2012 that failed due to a bad logic board. Apple is replacing the machine, but is this a bigger problem others are having?
Data backup/recovery has been an issue since Apple's policy prevents users from retrieving data from the working and intact solid state drive (SSD) attached to a broken MBP. It seems ridiculous, but it is true that Apple stores are NOT equipped with external enclosures to read data from a SSD like a spinning HD.

Logic board Failure after 2 years - Macbook Pro 13''

Hi! Does anyone had problems regarding logic board failure on Macbooks Pro 13''?
I've bought mine 2 years ago and it started to fail. I took it to the technical support and was told that the logic board was damaged and it had to be changed. The warranty expired last november, so I have to pay for it. The problem is the logic board costs almost the price of a new macbook pro.
It is not possible that Apple think it is ok that a notebook that expensive lasts only two years.
I'm in Brazil and here there is no Apple store. So I'll probably have to buy another laptop ( and sadly I don´t know if I'm going to buy a mac again... not with it lasting as little and being the parts so expensive. )

Hi! Does anyone had problems regarding logic board failure on Macbooks Pro 13''?
I don't have the problem, but it's been percolating on another discussion for several years now:
https://discussions.apple.com/thread/2675881?start=0&tstart=0
You might think about posting there, too, so others can read about your issue.

Two MacBook Air logic board failures in less than 8 months

Hi All,
I purchased a new MacBook Air in early 2011. 14 months later the logic board needed replacement. 8 months after that the logic board needs replacing again. I don't take the Air into extreme temperature/humidity environments. The computer has never been dropped or had anything spilled on it. This is the 4th latop I've owned since 1995, but all of my previous laptops have been PCs. Is this normal for Apple? Any suggestions on how to avoid yet anoter $280 repair (because of course the latest logic board failure is out of warranty from the initial logic board replacement 8 months ago...)?

Let me get this straight - you consider the need to have the logic board replaced twice in less then eight months on a computer that is less than two years old to be a good deal?!? Both logic board failures were diagnosed at an Apple Genius bar in person. It shouldn't matter if it was the hard drive, battery pack, or whatever. To have a major harware component and its replacement fail twice in a very short period of time is inexcuseable! I can understand the first failure - someone has to lose the quality control lottery. However, to have the exact same component need replacing twice strongly suggest shoddy manufacturing/rebuilding.
Are logic board failures so common on Mac Airs that the discussion is about the best repair price and not the frequent failure rate?

MacBook Pro won't start up... possible logic board failure?

I bought my MacBook pro in March 2008, 15 inch, and it is now out of apple care.
It freezes on start up on the white screen with the apple logo and the spinning thing.
Did hardware test and got error code 4SNS/1/40000000: TC0D - 107.500
Is this a logic board failure, or possibly something that could be fixed much easier and cheaper?
Thank you for any help.

whitdare4 wrote:
Did hardware test and got error code 4SNS/1/40000000: TC0D - 107.500
That error code is listed as a hard drive sensor error. It may mean that the temp sensor on the hard drive needs to be replaced, or the logic board might be at fault.
It could also get caused from another fault peripheral device as the code describe generally a "connection fault".
You should remove usb mouse or other usb devices and try to boot in safe mode to eject all attached drives proper.
Lupunus

How can I complain about a logic board failure after warranty??

My iBook G4 12" has been diagnosed with logic board failure. I just bought it 1 year and 2 months ago..and the tecnhical service charges me US 820!!! for change the logic board (more than the half of the original price of the notebook!!!). I can't believe that a notebook could die so soon. I live in Chile (SouthAmerica) so I don't know how can I complain to Apple..I think they should respond for this because is a fabric failure right?

The Danish government is pressuring Apple to admit this is a design flaw, but so far they have not commented on the subject. If you have local consumer protection agencies, you could try making a complaint to them about Apple, but I'm not sure I like your chances.

MBP 2011 logic board failure

Hi!
I had a logic board failure a while ago. i got it replaced and now i just had the same issue that i had just before the crash of my previous board.
I have a late 2011 mac.
so this is what happened first:
i was working in photoshop cs6 and my display suddenly moves for about 10 centimeters to the left. the left side shifted to the right side actually. and there were artifacts everywhere.
i rebooted, all was fine again, but soon thereafter it happened again, and again, every time on booting photoshop, and after that my macbook just stopped loading at the apple screen, and it had horizontal green lines.
i was told that my graphic card crashed that was on the logic board, you know the drill.
when it crashed i was scanning an image.
so today i was working in indesign cs6 and i was printing when my screen shifted again. i rebooted, all is fine. i noticed that i was using the same (old) USB cable as when i first got the crashes.
i was wondering now, could it be that an external USB device, or cable, could make a crash and even kill the logic board? i paid 650 euros for a new logic board and sure as **** want this thing working properly now.
thank you alot!
Mathieu

Please ***Send Feedback to Apple:*** This is the most important. IF there is going to be a replacement program, you're going to have to start an official case with them. Might as well do it now. This will also help Apple diagnose the issue (we want a permanent fix, right?). They probably already have, but officially document your case!!!
Everyone should write a registered letter to Apple reporting an official complaint:
Apple European Headquarters:
Hollyhill Industrial Estate
Hollyhill, Cork
Republic of Ireland
Apple USA:
1 Infinite Loop
Cupertino, CA 95014
(408) 996-1010
More info at: https://people.cam.cornell.edu/~zc227/extras/early2011mbp_graphics.html#permfix

MBP Logic Board Failure

I have been using a MacBook Pro since December 2009.
As the trackpad was not working properly and the system was getting hot very quickly, I gave it to the Connectingpoint of Indianapolis for repair.
They have diagnosed of Logic Board failure and asks for $ 750 for replacement of Logic Board.
First I want to know why LB fails.
Then, when it fails what could be done cost effective.

There are literally thousands of components on a modern logic board. They're actually quiet an engineering feat... especially in the modern tightly packed laptop form. I'll look at those and just scratch my head at the idea of someone figuring that out or actually manufacturing it. Anyway... any number of those components can fail over time even with just normal use (hence a warranty). Environment and how the machine is handled can also be a factor. If the logic board fails, there's not really an option other than getting a new one. I guess you might be able to track down a repair place that will repair them at a component level, but I don't really know of any off hand. If you're contacting a place in Indianapolis, I'd imagine you're in the U.S. Why not let Apple take a look at it?

Kernal panics, logic board failure, RAM

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