Kernel panic keeps happening even after I did the factory reset. any suggestions ?

kernel panic keeps happening even after I did the factory reset. any suggestions ?

    Hi Hallry,
Let's free your device! It's important to have a properly working device. Have you attempted an alternate Hard Reset on the device http://vz.to/19r2DOO? If the alternate Hard Reset does not work, then the device would need to be replaced. How long have you had this device? Any liquid or physical damage to the device? Keep me posted
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Similar Messages

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  • I did the factory reset, now my phone is REALLY jacked!

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  • Strange system behavior on MBP, no way to install OS, kernel panics keeps happening

    Hi ,
    I have a MBP mid 2009, with 8G Ram and 500 GB hard disk, the problem started 2 month ago when I was copying my files into my external hard drive due to strange crashes and kernel panics, that was the last time when My MBP was alive, a kernel panic happened and  No safe mode, no PRAM resetting and no clean install nothing was working, I could not use disk verification or repair using original Snow leopard disk utility so i had to go to a repair center for formatting the hard disk.
    By the time first crashes started I was using lion installed from app store. But i never could install it again, i had to change the hard disk which was not identified by any other computer as well,  so now I use a brand new hard disk, but even now the installation fails every time I try to clean install, the only way to make it work is to install the  snow leopard on my USB disk and then restore the image on internal drive which Has a single partition,  however the main problem is still there,
    For further information i have to add that I am not using bootcamp for windows or any VM tools,I have used the memtest for testing RAM and all tests passed, the disk repair and permission repair also finished successfully. The performance is ok there is no delay  in performing tasks but randomly application start to quit unexpectedly and sometimes there is one kernel panic a day but some times there are 3 in 15 min!
    Any suggestion that what might be wrong?

    Thanks for prompt response clinton,
    I dont have acess to terminal now becuase i am using apple test for checking hardware again,
    i have used AHT several times before with no alert or error but just now i got the following error when there was 2 4 Gb ram installed
    4mem/4/400000000 0 ac 112098
    And when i checked the Rams one by one I got this error for both of them
    4mem/4/400000000 0xac 10b618
    I have tested rams using memtest before and it passed all the tests,
    the strange point is for all three tests which i have done so far using AHT they took less than 2 min but now i am checking first ram in upper slot and its almost 15 min and its less than 20% progress, could it be a sign that lower slot got problem?
    I will post requested info asap.

  • Kernel Panic, Keeps happening, please help me.

    Everytime i close my macbook pro and let it set for a while, when i open it up, it takes me to the restart screen because of a kernel panic. Someone, or Apple, PLEASE help. Information is below
    KERNEL PANIC INFO:
    Interval Since Last Panic Report:  12111 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    FCFCFD58-5C67-6570-2281-E5DFA9FC2B0F
    Thu Aug  1 19:09:03 2013
    panic(cpu 0 caller 0xffffff800a4b8655): Kernel trap at 0xffffff7f8a9bb786, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000ce9d000, CR4: 0x00000000001606e0
    RAX: 0xffffff8016f34800, RBX: 0xffffff80756d5000, RCX: 0x0000000000000002, RDX: 0x0000000000000004
    RSP: 0xffffff808a98bdc0, RBP: 0xffffff808a98bde0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
    R8:  0xffffff8016f5d000, R9:  0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
    R12: 0xffffff8016efea00, R13: 0x0000000000000002, R14: 0x0000000000000004, R15: 0x0000000000000002
    RFL: 0x0000000000010246, RIP: 0xffffff7f8a9bb786, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff808a98ba60 : 0xffffff800a41d626
    0xffffff808a98bad0 : 0xffffff800a4b8655
    0xffffff808a98bca0 : 0xffffff800a4ce17d
    0xffffff808a98bcc0 : 0xffffff7f8a9bb786
    0xffffff808a98bde0 : 0xffffff800a83a02c
    0xffffff808a98be30 : 0xffffff800a8364f1
    0xffffff808a98be80 : 0xffffff800a841694
    0xffffff808a98bec0 : 0xffffff800a835ccb
    0xffffff808a98bef0 : 0xffffff800a84138d
    0xffffff808a98bf30 : 0xffffff800a84708a
    0xffffff808a98bf80 : 0xffffff800a8471b9
    0xffffff808a98bfb0 : 0xffffff800a4b3137
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(5.6)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffffff 7f8a99b000->0xffffff7f8a9f6fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8a972000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12E55
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x000000000a200000
    Kernel text base: 0xffffff800a400000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
    System uptime in nanoseconds: 12216607264644
    last loaded kext at 9418119174944: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8c7b2000, size 16384)
    last unloaded kext at 9478168782497: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8c7b2000, size 12288)
    loaded kexts:
    com.Symantec.kext.SAVAPComm          12.1
    com.silex.driver.sxuptp          1.10.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.GeForce          8.1.2
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.driver.AppleIntelHD4000Graphics          8.1.2
    com.apple.driver.AppleIntelFramebufferCapri          8.1.2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.driver.AppleSDXC          1.4.2
    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.driver.AppleAHCIPort          2.5.2
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleUSBXHCI          5.6.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.nvidia.gk100hal          8.1.2
    com.apple.NVDAResman          8.1.2
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOBluetoothFamily          4.1.4f2
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.iokit.IOAcceleratorFamily          74.5.1
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.AppleThunderboltNHI          1.7.8
    com.apple.iokit.IOThunderboltFamily          2.4.0
    com.apple.iokit.IO80211Family          530.4
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.6.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    System Profile:
    Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f173
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
    USB Device: SCR35xx USB Smart Card Reader, 0x04e6  (Shuttle Technology), 0x5410, 0x14200000 / 2
    USB Device: 2.4G Wireless Mouse, 0x04f3  (Elan Microelectronics Corportation), 0x02f4, 0x14100000 / 1
    MACBOOK INFO:
    Model Name:          MacBook Pro
      Model Identifier:          MacBookPro9,1
      Processor Name:          Intel Core i7
      Processor Speed:          2.3 GHz
      Number of Processors:          1
      Total Number of Cores:          4
      L2 Cache (per Core):          256 KB
      L3 Cache:          6 MB
      Memory:          4 GB
      Boot ROM Version:          MBP91.00D3.B08
      SMC Version (system):          2.1f173
      Serial Number (system):          C02JK5JDDV33
      Hardware UUID:          EF029C12-A20E-550C-BD37-C7AB3725D461
      Sudden Motion Sensor:
      State:          Enabled

    I removed it but i am still having this issue. new kernal panic says:
    Interval Since Last Panic Report:  23952 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    FCFCFD58-5C67-6570-2281-E5DFA9FC2B0F
    Sun Aug  4 10:08:48 2013
    panic(cpu 0 caller 0xffffff800bcb8655): Kernel trap at 0xffffff7f8c1bb786, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000e69d000, CR4: 0x00000000001606e0
    RAX: 0xffffff8018819a00, RBX: 0xffffff8076d97000, RCX: 0x0000000000000002, RDX: 0x0000000000000004
    RSP: 0xffffff808bdabdc0, RBP: 0xffffff808bdabde0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
    R8:  0xffffff801883c800, R9:  0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
    R12: 0xffffff80187f3c00, R13: 0x0000000000000002, R14: 0x0000000000000004, R15: 0x0000000000000002
    RFL: 0x0000000000010246, RIP: 0xffffff7f8c1bb786, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff808bdaba60 : 0xffffff800bc1d626
    0xffffff808bdabad0 : 0xffffff800bcb8655
    0xffffff808bdabca0 : 0xffffff800bcce17d
    0xffffff808bdabcc0 : 0xffffff7f8c1bb786
    0xffffff808bdabde0 : 0xffffff800c03a02c
    0xffffff808bdabe30 : 0xffffff800c0364f1
    0xffffff808bdabe80 : 0xffffff800c041694
    0xffffff808bdabec0 : 0xffffff800c035ccb
    0xffffff808bdabef0 : 0xffffff800c04138d
    0xffffff808bdabf30 : 0xffffff800c04708a
    0xffffff808bdabf80 : 0xffffff800c0471b9
    0xffffff808bdabfb0 : 0xffffff800bcb3137
          Kernel Extensions in backtrace:
             com.apple.iokit.IOUSBFamily(5.6)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffffff 7f8c19b000->0xffffff7f8c1f6fff
                dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8c172000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    12E55
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x000000000ba00000
    Kernel text base: 0xffffff800bc00000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
    System uptime in nanoseconds: 24073721836846
    last loaded kext at 23107050322297: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8dfb5000, size 16384)
    last unloaded kext at 23167080569930: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8dfb5000, size 12288)
    loaded kexts:
    com.silex.driver.sxuptp          1.10.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
    com.apple.driver.AGPM          100.12.87
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient          3.5.10
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.GeForce          8.1.2
    com.apple.driver.AppleMikeyDriver          2.3.7fc4
    com.apple.driver.AppleIntelHD4000Graphics          8.1.2
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleIntelFramebufferCapri          8.1.2
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.iokit.SCSITaskUserClient          3.5.5
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.1
    com.apple.driver.AppleUSBHub          5.5.5
    com.apple.driver.AppleSDXC          1.4.2
    com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
    com.apple.driver.AppleFWOHCI          4.9.6
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.driver.AppleAHCIPort          2.5.2
    com.apple.driver.AppleUSBEHCI          5.5.0
    com.apple.driver.AppleUSBXHCI          5.6.0
    com.apple.driver.AppleEFINVRAM          1.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.7
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.7
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.driver.DspFuncLib          2.3.7fc4
    com.apple.iokit.IOAudioFamily          1.8.9fc11
    com.apple.kext.OSvKernDSPLib          1.6
    com.apple.kext.triggers          1.0
    com.apple.nvidia.gk100hal          8.1.2
    com.apple.NVDAResman          8.1.2
    com.apple.iokit.IOSurface          86.0.4
    com.apple.iokit.IOAcceleratorFamily          74.5.1
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
    com.apple.iokit.IOBluetoothFamily          4.1.4f2
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleHDAController          2.3.7fc4
    com.apple.iokit.IOHDAFamily          2.3.7fc4
    com.apple.driver.AppleSMBusPCI          1.0.11d0
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusController          1.0.11d0
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.IOPlatformPluginFamily          5.3.0d51
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleUSBMergeNub          5.5.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
    com.apple.driver.AppleThunderboltNHI          1.7.8
    com.apple.iokit.IOThunderboltFamily          2.4.0
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IOUSBUserClient          5.5.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IO80211Family          530.4
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOAHCIFamily          2.3.1
    com.apple.iokit.IOUSBFamily          5.6.0
    com.apple.driver.AppleEFIRuntime          1.7
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.7
    com.apple.iokit.IOPCIFamily          2.7.3
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f173
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
    USB Device: 2.4G Wireless Mouse, 0x04f3  (Elan Microelectronics Corportation), 0x02f4, 0x14100000 / 1

  • MacBook Pro keeps restarting even after going to the Apple Store

    I have a mid-2010 MacBook Pro 15" and it's been really acting up lately. It began randomly going black with the keyboard still lit up and then rebooted itself without warning. When I updated to Mavericks, it started happening multiple times a day. I did a virus scan, repaired the Disk Permissions, basically tried every troubleshooting method I could on my own. Nothing would help it so I finally took it to the Apple Store and they decided I should wipe everything off my hard drive, do a clean install of Mavericks and then restore my files and settings from Time Machine. They did everything (except Time Machine) for me and it seemed to fix the problem at first. My laptop was even much faster. But then it started happening maybe once every one or two days, and now it's randomly restarted 8 times since last night. It’s so frustrating. I’ve noticed that it often restarts when I’m using iMessage. When it restarts and my iPhone is plugged in, it always asks, sometimes even twice, if the phone should trust the computer…it’s like doesn’t even recognize the device when starting up. There are also some other problems with my laptop - my DVD drive spits out everything I put into it and my battery needs to be serviced/replaced. Do you think it could have to do with the battery, even though this usually happens when the laptop is plugged in? There were no problems with my hard drive at the Apple Store and they ignored that my battery had to be serviced, so maybe that’s not it. What could the problem possibly be? Let me know what other information I have to provide in order to figure it out. Please help! Thank you so much.

    Thank you for your help everyone
    So Friday night I took my laptop back to the Apple Store. They noted that my battery was on its way out, but they didn’t think that was the problem, so they kept it over the weekend to run diagnostics. Upon further investigation, they decided that the battery WAS the problem causing the restarts, so I had them replace it…but it’s still restarting! I got the computer back yesterday evening and it’s already happened 8 times. It just randomly reboots out of the blue without any warning. I can’t imagine what else the problem could be. I was wondering if maybe it is just a problem with Mavericks since the operating system is new and it seems to be happening to quite a few people. I tried to take note of what I suspected might be causing it - it often crashes when using iMessage, for example, so I tried keeping that application closed, but it didn't stop the rebooting.
    Here is my most recent report, if that helps at all. I'm desperate to have this problem fixed so any help/insight is greatly appreciated. Thanks so much.
    Anonymous UUID:       87CD3632-772A-04BB-3B34-ECA966837DF7
    Tue Dec 10 22:22:16 2013
    panic(cpu 3 caller 0xffffff7f84f59fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a21f5000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 3), Frame : Return Address
    0xffffff807eeb30b0 : 0xffffff8002c22f69
    0xffffff807eeb3130 : 0xffffff7f84f59fac
    0xffffff807eeb3200 : 0xffffff7f8361c53d
    0xffffff807eeb32c0 : 0xffffff7f836e8d9e
    0xffffff807eeb3300 : 0xffffff7f838a38e5
    0xffffff807eeb3330 : 0xffffff7f838a4695
    0xffffff807eeb3370 : 0xffffff7f835fcb9a
    0xffffff807eeb3490 : 0xffffff7f835fd5a4
    0xffffff807eeb3520 : 0xffffff7f835fa808
    0xffffff807eeb3560 : 0xffffff7f835fa785
    0xffffff807eeb3600 : 0xffffff7f83620c4c
    0xffffff807eeb3800 : 0xffffff7f83621af6
    0xffffff807eeb38e0 : 0xffffff7f8458fba2
    0xffffff807eeb3920 : 0xffffff7f8459f55f
    0xffffff807eeb3940 : 0xffffff7f845cd51b
    0xffffff807eeb3980 : 0xffffff7f845cd57b
    0xffffff807eeb39c0 : 0xffffff7f845a4ff5
    0xffffff807eeb3a10 : 0xffffff7f84570d3e
    0xffffff807eeb3aa0 : 0xffffff7f8456ccc7
    0xffffff807eeb3ad0 : 0xffffff7f8456a816
    0xffffff807eeb3b00 : 0xffffff80030cb873
    0xffffff807eeb3b90 : 0xffffff80030cd76f
    0xffffff807eeb3bf0 : 0xffffff80030cb28f
    0xffffff807eeb3d40 : 0xffffff8002cb6008
    0xffffff807eeb3e50 : 0xffffff8002c26bb1
    0xffffff807eeb3e80 : 0xffffff8002c139b5
    0xffffff807eeb3ef0 : 0xffffff8002c1e003
    0xffffff807eeb3f70 : 0xffffff8002cc921d
    0xffffff807eeb3fb0 : 0xffffff8002cf3e26
          Kernel Extensions in backtrace:
             com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f835cb000->0xffffff7f8383afff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f835bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f83578000
             com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f83845000->0xffffff7f83af1fff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f835cb000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
             com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f8 454f000->0xffffff7f84619fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f835bb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f83578000
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f835cb000
             com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f84f4c000->0xffffff7f84f5efff
                dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f84f44000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f83524000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f83578000
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f84f47000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000002a00000
    Kernel text base: 0xffffff8002c00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 14662831814681
    last loaded kext at 3194573810450: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8505c000, size 335872)
    last unloaded kext at 3187040152959: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8505c000, size 16384)
    loaded kexts:
    com.apple.filesystems.smbfs 2.0.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.14.11
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.5.2fc2
    com.apple.driver.AppleHDA 2.5.2fc2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleMuxControl 3.4.12
    com.apple.GeForceTesla 8.1.8
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelHDGraphics 8.1.8
    com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBCardReader 3.3.5
    com.apple.driver.AppleIRController 325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.iokit.SCSITaskUserClient 3.6.0
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
    com.apple.driver.AppleUSBHub 650.4.4
    com.apple.driver.AppleAHCIPort 2.9.5
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleUSBEHCI 650.4.1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.0
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
    com.apple.AppleGraphicsDeviceControl 3.4.12
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.5.2fc2
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.4fc11
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.iokit.IOBluetoothFamily 4.2.0f6
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleGraphicsControl 3.4.12
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
    com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IONDRVSupport 2.3.6
    com.apple.driver.AppleHDAController 2.5.2fc2
    com.apple.iokit.IOGraphicsFamily 2.3.6
    com.apple.iokit.IOHDAFamily 2.5.2fc2
    com.apple.driver.IOPlatformPluginFamily 5.5.1d27
    com.apple.driver.AppleSMC 3.1.6d1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.driver.AppleUSBMultitouch 240.6
    com.apple.iokit.IOUSBHIDDriver 650.4.4
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 650.4.0
    com.apple.iokit.IOAHCISerialATAPI 2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b4
    com.apple.iokit.IOUSBUserClient 650.4.4
    com.apple.iokit.IOAHCIFamily 2.6.0
    com.apple.iokit.IO80211Family 600.34
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOUSBFamily 650.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.10
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 21
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1

  • EXCEL.EXE process is keep running even after closing all the handles

    I am using Excel Report Instrument functions  for creating excel application and sheet,workbook after reading/writing in to excel file am closing all the handles using CA_DiscardObjHandle (handle);     even after file is getting closed m checking it in TaskManager then one EXCEl.EXE process is keep running there,pls let me know how to deal with this....
    Solved!
    Go to Solution.

    A Kumar:
    Have you tried running the example program excelreportdemo.prj that ships with CVI?  It ends the excel process by discarding multiple handles, and it works even if you're editing a cell or have an Excel dialog open, etc.  Try running this without modification and verify that the excel process is closed when you quit the CVI app.
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                break;
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    Then it happened again.
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    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
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    EtreCheck version: 1.9.12 (48)
    Report generated June 16, 2014 at 9:14:18 PM EDT
    Hardware Information:
              iMac (27-inch, Late 2009) (Verified)
              iMac - model: iMac11,1
              1 2.8 GHz Intel Core i7 CPU: 4 cores
              8 GB RAM
    Video Information:
              ATI Radeon HD 4850 - VRAM: 512 MB
                        iMac 2560 x 1440
                        Cinema HD 2560 x 1600
    System Software:
              OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:3
    Disk Information:
              WDC WD20EZRX-00D8PB0 disk0 : (2 TB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 2 TB (1.39 TB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              OPTIARC DVD RW AD-5680H 
    USB Information:
              Apple Computer, Inc. Apple Cinema HD Display
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Internal Memory Card Reader
              Apple, Inc. Keyboard Hub
                        Apple Inc. Apple Keyboard
              Apple Inc. Built-in iSight
              Apple Computer, Inc. IR Receiver
    Gatekeeper:
              Mac App Store and identified developers
    Kernel Extensions:
              [not loaded] com.Symantec.kext.DeleteTrap (1.0.0d1) Support
              [not loaded] com.Symantec.kext.KTUM (8.0.4) Support
              [not loaded] com.Symantec.kext.SymEvent (1.0.2) Support
              [not loaded] com.Symantec.kext.SymOSXKernelUtilities (1.0.3) Support
              [not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) Support
              [not loaded] com.cisco.nke.ipsec (2.0.1) Support
              [not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support
              [not loaded] com.iomega.driver.IomegaSAM (1.1.1) Support
              [loaded] com.kaspersky.kext.klif (3.0.3d40) Support
              [loaded] com.kaspersky.nke (1.6.3d13) Support
              [not loaded] com.nike.sportwatch (1.0.0) Support
              [not loaded] com.palm.ClassicNotSeizeDriver (3.2) Support
              [not loaded] com.roxio.BluRaySupport (1.1.6) Support
              [not loaded] com.symantec.kext.symdc (1.3.0) Support
              [not loaded] com.symantec.kext.symfs (7.0.2) Support
              [not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support
              [not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support
              [not loaded] com.wdc.driver.USBHP (1.0.11) Support
              [not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support
              [not loaded] net.pocketmac.driver.BlackberryUSB (2.0.1) Support
              [not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.1) Support
    Startup Items:
              CDBurnerService: Path: /System/Library/StartupItems/CDBurnerService
    Launch Daemons:
              [loaded] com.microsoft.office.licensing.helper.plist Support
    User Launch Agents:
              [loaded] com.adobe.AAM.Updater-1.0.plist Support
              [loaded] com.adobe.ARM.[...].plist Support
              [loaded] com.adobe.ARM.[...].plist Support
              [loaded] com.adobe.ARM.[...].plist Support
              [running] com.akamai.single-user-client.plist Support
              [loaded] com.divx.agent.postinstall.plist Support
              [loaded] com.google.keystone.agent.plist Support
              [failed] com.smithmicro.cleaning.schedulermailer.plist Support
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              Kodak EasyShare Wireless Listener
              GetBackupAgent
              Microsoft Database Daemon
              Google Drive
              Dropbox
              AdobeResourceSynchronizer
              WDSecurityHelper
              WDDriveUtilityHelper
              WDDriveUtilityHelper
    Internet Plug-ins:
              SharePointBrowserPlugin: Version: 14.0.0 Support
              AdobePDFViewer: Version: 10.0.0 Support
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              QuickTime Plugin: Version: 7.7.3
              Default Browser: Version: 537 - SDK 10.9
    Safari Extensions:
              DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
              Virtual Keyboard: Version: 14.0
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 2.0 - SDK 10.9
              AppleAVBAudio: Version: 203.2 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              fbplugin_1_0_3: Version: (null) Support
              Picasa: Version: 1.0 Support
    3rd Party Preference Panes:
              Akamai NetSession Preferences  Support
              Perian  Support
    Time Machine:
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 2  Disk used: 563.23 GB
              Destinations:
                        My Passport Studio [Local] (Last used)
                        Total size: 2 
                        Total number of backups: 108
                        Oldest backup: 2012-11-30 02:43:26 +0000
                        Last backup: 2014-06-01 22:28:32 +0000
                        Size of backup disk: Adequate
                                  Backup size 2  > (Disk used 563.23 GB X 3)
                        LaCie2010 [Local]
                        Total size: 0 B
                        Total number of backups: 34
                        Oldest backup: 2012-03-04 13:36:12 +0000
                        Last backup: 2014-04-07 01:38:27 +0000
                        Size of backup disk: Too small
                                  Backup size 0 B < (Disk used 563.23 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                   6%          mdworker
                   3%          mds
                   1%          WindowServer
                   0%          hidd
                   0%          fontd
    Top Processes by Memory:
              180 MB          com.apple.IconServicesAgent
              156 MB          Mail
              147 MB          Dock
              138 MB          com.apple.WebKit.WebContent
              123 MB          Safari
    Virtual Memory Information:
              3.61 GB          Free RAM
              3.18 GB          Active RAM
              512 MB          Inactive RAM
              724 MB          Wired RAM
              424 MB          Page-ins
              0 B          Page-outs

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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