Kernel panic keeps happening even after I did the factory reset. any suggestions ?

kernel panic keeps happening even after I did the factory reset. any suggestions ?

Hi Hallry,
Let's free your device! It's important to have a properly working device. Have you attempted an alternate Hard Reset on the device http://vz.to/19r2DOO? If the alternate Hard Reset does not work, then the device would need to be replaced. How long have you had this device? Any liquid or physical damage to the device? Keep me posted
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Similar Messages

HT201406 My phone keeps trying to facetime randomly during phone calls, it will also mute itself and put itself on speaker phone. Anyone else have this problem? I did the factory reset and I am still having issues.

My iphone 4 will randomly try to facetime, mute itself, or put itself on speaker phone during a phone call. I did the factory reset, but I am still having this problem. Does anyone know what may be wrong, or has anyone else had this problem before?

I have the iPhone 4s on Verizon and never had this problem until I recently updated to iOS 7.0.2. I have the same case on it for several months. Yesterday, when I was talking on the phone with someone, it appeared as though I lost the call. But when I looked down at my phone, it was trying to Facetime with someone in my contact list. It happened again today. Different person, but both people have names that start with "A", so they are at the top of my contact list. Very frustrating! So, obviously updating to the latest iOS either did not help or was the cause of the problem.

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

I did the factory reset, now my phone is REALLY jacked!

After the IceCream Sammich whatever update, my phone was possessed. Camera came on at will, in my pocket mostly. Calls would get stuck behind some non screen preventing me from answering, etc etc. Superdude at VZWireless store said I had to do the factory reset, so I did. Now, every time I try to go to Google play, it says no connection if I'm not on wi-fi. WTH?! My 4g showed up for like the 1st 5 minutes, now mobile network keeps saying turning on. I can call out, but that's about all i can do. Sync says "sync is having issues and should be back soon"!! Really, this is the IMPROVED version?

Couple things to try,
Take off back cover, try cleaning the metal contacts in the cover. Those are your antenna for WIFI, Mobile Net and bluetooth.
Do you have screen protector? If you do, MAKE sure it is positioned right. If it is too close to proximity sensor it will sometimes cause the screen not to come on. I had that problem with my Rezound.
I have found, just my two cents, I think touch screen phones just don't like being in pockets. They do some crazy stuff.
Rest of your issues, Like Demmo said, might be your SIM card.

Strange system behavior on MBP, no way to install OS, kernel panics keeps happening

Hi ,
I have a MBP mid 2009, with 8G Ram and 500 GB hard disk, the problem started 2 month ago when I was copying my files into my external hard drive due to strange crashes and kernel panics, that was the last time when My MBP was alive, a kernel panic happened and No safe mode, no PRAM resetting and no clean install nothing was working, I could not use disk verification or repair using original Snow leopard disk utility so i had to go to a repair center for formatting the hard disk.
By the time first crashes started I was using lion installed from app store. But i never could install it again, i had to change the hard disk which was not identified by any other computer as well, so now I use a brand new hard disk, but even now the installation fails every time I try to clean install, the only way to make it work is to install the snow leopard on my USB disk and then restore the image on internal drive which Has a single partition, however the main problem is still there,
For further information i have to add that I am not using bootcamp for windows or any VM tools,I have used the memtest for testing RAM and all tests passed, the disk repair and permission repair also finished successfully. The performance is ok there is no delay in performing tasks but randomly application start to quit unexpectedly and sometimes there is one kernel panic a day but some times there are 3 in 15 min!
Any suggestion that what might be wrong?

Thanks for prompt response clinton,
I dont have acess to terminal now becuase i am using apple test for checking hardware again,
i have used AHT several times before with no alert or error but just now i got the following error when there was 2 4 Gb ram installed
4mem/4/400000000 0 ac 112098
And when i checked the Rams one by one I got this error for both of them
4mem/4/400000000 0xac 10b618
I have tested rams using memtest before and it passed all the tests,
the strange point is for all three tests which i have done so far using AHT they took less than 2 min but now i am checking first ram in upper slot and its almost 15 min and its less than 20% progress, could it be a sign that lower slot got problem?
I will post requested info asap.

Kernel Panic, Keeps happening, please help me.

Everytime i close my macbook pro and let it set for a while, when i open it up, it takes me to the restart screen because of a kernel panic. Someone, or Apple, PLEASE help. Information is below
KERNEL PANIC INFO:
Interval Since Last Panic Report: 12111 sec
Panics Since Last Report:          1
Anonymous UUID:                    FCFCFD58-5C67-6570-2281-E5DFA9FC2B0F
Thu Aug 1 19:09:03 2013
panic(cpu 0 caller 0xffffff800a4b8655): Kernel trap at 0xffffff7f8a9bb786, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000ce9d000, CR4: 0x00000000001606e0
RAX: 0xffffff8016f34800, RBX: 0xffffff80756d5000, RCX: 0x0000000000000002, RDX: 0x0000000000000004
RSP: 0xffffff808a98bdc0, RBP: 0xffffff808a98bde0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
R8: 0xffffff8016f5d000, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0xffffff8016efea00, R13: 0x0000000000000002, R14: 0x0000000000000004, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff7f8a9bb786, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff808a98ba60 : 0xffffff800a41d626
0xffffff808a98bad0 : 0xffffff800a4b8655
0xffffff808a98bca0 : 0xffffff800a4ce17d
0xffffff808a98bcc0 : 0xffffff7f8a9bb786
0xffffff808a98bde0 : 0xffffff800a83a02c
0xffffff808a98be30 : 0xffffff800a8364f1
0xffffff808a98be80 : 0xffffff800a841694
0xffffff808a98bec0 : 0xffffff800a835ccb
0xffffff808a98bef0 : 0xffffff800a84138d
0xffffff808a98bf30 : 0xffffff800a84708a
0xffffff808a98bf80 : 0xffffff800a8471b9
0xffffff808a98bfb0 : 0xffffff800a4b3137
      Kernel Extensions in backtrace:
         com.apple.iokit.IOUSBFamily(5.6)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffffff 7f8a99b000->0xffffff7f8a9f6fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8a972000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x000000000a200000
Kernel text base: 0xffffff800a400000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 12216607264644
last loaded kext at 9418119174944: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8c7b2000, size 16384)
last unloaded kext at 9478168782497: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8c7b2000, size 12288)
loaded kexts:
com.Symantec.kext.SAVAPComm          12.1
com.silex.driver.sxuptp          1.10.0
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AGPM          100.12.87
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.X86PlatformShim          1.0.0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.GeForce          8.1.2
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
com.apple.driver.AppleIntelHD4000Graphics          8.1.2
com.apple.driver.AppleIntelFramebufferCapri          8.1.2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.4.5
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleMuxControl          3.4.5
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.SMCMotionSensor          3.0.3d1
com.apple.driver.AppleUSBTCButtons          237.1
com.apple.driver.AppleUSBTCKeyboard          237.1
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.iokit.SCSITaskUserClient          3.5.5
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AirPort.Brcm4331          615.20.17
com.apple.driver.AppleUSBHub          5.5.5
com.apple.driver.AppleSDXC          1.4.2
com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AppleAHCIPort          2.5.2
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleUSBXHCI          5.6.0
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2.1
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.nvidia.gk100hal          8.1.2
com.apple.NVDAResman          8.1.2
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.iokit.IOSurface          86.0.4
com.apple.iokit.IOBluetoothFamily          4.1.4f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.iokit.IOAcceleratorFamily          74.5.1
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleGraphicsControl          3.4.5
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.AppleUSBMultitouch          237.3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.driver.AppleThunderboltNHI          1.7.8
com.apple.iokit.IOThunderboltFamily          2.4.0
com.apple.iokit.IO80211Family          530.4
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.6.0
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.3
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
System Profile:
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f173
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
USB Device: SCR35xx USB Smart Card Reader, 0x04e6 (Shuttle Technology), 0x5410, 0x14200000 / 2
USB Device: 2.4G Wireless Mouse, 0x04f3 (Elan Microelectronics Corportation), 0x02f4, 0x14100000 / 1
MACBOOK INFO:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro9,1
Processor Name:          Intel Core i7
Processor Speed:          2.3 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          4 GB
Boot ROM Version:          MBP91.00D3.B08
SMC Version (system):          2.1f173
Serial Number (system):          C02JK5JDDV33
Hardware UUID:          EF029C12-A20E-550C-BD37-C7AB3725D461
Sudden Motion Sensor:
State:          Enabled

I removed it but i am still having this issue. new kernal panic says:
Interval Since Last Panic Report: 23952 sec
Panics Since Last Report:          1
Anonymous UUID:                    FCFCFD58-5C67-6570-2281-E5DFA9FC2B0F
Sun Aug 4 10:08:48 2013
panic(cpu 0 caller 0xffffff800bcb8655): Kernel trap at 0xffffff7f8c1bb786, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000e69d000, CR4: 0x00000000001606e0
RAX: 0xffffff8018819a00, RBX: 0xffffff8076d97000, RCX: 0x0000000000000002, RDX: 0x0000000000000004
RSP: 0xffffff808bdabdc0, RBP: 0xffffff808bdabde0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
R8: 0xffffff801883c800, R9: 0x00000000000003ff, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0xffffff80187f3c00, R13: 0x0000000000000002, R14: 0x0000000000000004, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff7f8c1bb786, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff808bdaba60 : 0xffffff800bc1d626
0xffffff808bdabad0 : 0xffffff800bcb8655
0xffffff808bdabca0 : 0xffffff800bcce17d
0xffffff808bdabcc0 : 0xffffff7f8c1bb786
0xffffff808bdabde0 : 0xffffff800c03a02c
0xffffff808bdabe30 : 0xffffff800c0364f1
0xffffff808bdabe80 : 0xffffff800c041694
0xffffff808bdabec0 : 0xffffff800c035ccb
0xffffff808bdabef0 : 0xffffff800c04138d
0xffffff808bdabf30 : 0xffffff800c04708a
0xffffff808bdabf80 : 0xffffff800c0471b9
0xffffff808bdabfb0 : 0xffffff800bcb3137
      Kernel Extensions in backtrace:
         com.apple.iokit.IOUSBFamily(5.6)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffffff 7f8c19b000->0xffffff7f8c1f6fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f8c172000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide:     0x000000000ba00000
Kernel text base: 0xffffff800bc00000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 24073721836846
last loaded kext at 23107050322297: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8dfb5000, size 16384)
last unloaded kext at 23167080569930: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f8dfb5000, size 12288)
loaded kexts:
com.silex.driver.sxuptp          1.10.0
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.1.4f2
com.apple.driver.AGPM          100.12.87
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.GeForce          8.1.2
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.driver.AppleIntelHD4000Graphics          8.1.2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMuxControl          3.4.5
com.apple.driver.SMCMotionSensor          3.0.3d1
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleIntelFramebufferCapri          8.1.2
com.apple.driver.ApplePolicyControl          3.4.5
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.AppleUSBTCButtons          237.1
com.apple.driver.AppleIRController          320.15
com.apple.driver.AppleUSBTCKeyboard          237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.iokit.SCSITaskUserClient          3.5.5
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AppleUSBHub          5.5.5
com.apple.driver.AppleSDXC          1.4.2
com.apple.iokit.AppleBCM5701Ethernet          3.6.1b4
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AirPort.Brcm4331          615.20.17
com.apple.driver.AppleAHCIPort          2.5.2
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleUSBXHCI          5.6.0
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2.1
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.kext.triggers          1.0
com.apple.nvidia.gk100hal          8.1.2
com.apple.NVDAResman          8.1.2
com.apple.iokit.IOSurface          86.0.4
com.apple.iokit.IOAcceleratorFamily          74.5.1
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2
com.apple.iokit.IOBluetoothFamily          4.1.4f2
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleGraphicsControl          3.4.5
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.driver.AppleThunderboltDPInAdapter          1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6
com.apple.driver.AppleUSBMultitouch          237.3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.driver.AppleThunderboltNHI          1.7.8
com.apple.iokit.IOThunderboltFamily          2.4.0
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          530.4
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.6.0
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.3
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f173
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4
USB Device: 2.4G Wireless Mouse, 0x04f3 (Elan Microelectronics Corportation), 0x02f4, 0x14100000 / 1

MacBook Pro keeps restarting even after going to the Apple Store

I have a mid-2010 MacBook Pro 15" and it's been really acting up lately. It began randomly going black with the keyboard still lit up and then rebooted itself without warning. When I updated to Mavericks, it started happening multiple times a day. I did a virus scan, repaired the Disk Permissions, basically tried every troubleshooting method I could on my own. Nothing would help it so I finally took it to the Apple Store and they decided I should wipe everything off my hard drive, do a clean install of Mavericks and then restore my files and settings from Time Machine. They did everything (except Time Machine) for me and it seemed to fix the problem at first. My laptop was even much faster. But then it started happening maybe once every one or two days, and now it's randomly restarted 8 times since last night. It’s so frustrating. I’ve noticed that it often restarts when I’m using iMessage. When it restarts and my iPhone is plugged in, it always asks, sometimes even twice, if the phone should trust the computer…it’s like doesn’t even recognize the device when starting up. There are also some other problems with my laptop - my DVD drive spits out everything I put into it and my battery needs to be serviced/replaced. Do you think it could have to do with the battery, even though this usually happens when the laptop is plugged in? There were no problems with my hard drive at the Apple Store and they ignored that my battery had to be serviced, so maybe that’s not it. What could the problem possibly be? Let me know what other information I have to provide in order to figure it out. Please help! Thank you so much.

Thank you for your help everyone
So Friday night I took my laptop back to the Apple Store. They noted that my battery was on its way out, but they didn’t think that was the problem, so they kept it over the weekend to run diagnostics. Upon further investigation, they decided that the battery WAS the problem causing the restarts, so I had them replace it…but it’s still restarting! I got the computer back yesterday evening and it’s already happened 8 times. It just randomly reboots out of the blue without any warning. I can’t imagine what else the problem could be. I was wondering if maybe it is just a problem with Mavericks since the operating system is new and it seems to be happening to quite a few people. I tried to take note of what I suspected might be causing it - it often crashes when using iMessage, for example, so I tried keeping that application closed, but it didn't stop the rebooting.
Here is my most recent report, if that helps at all. I'm desperate to have this problem fixed so any help/insight is greatly appreciated. Thanks so much.
Anonymous UUID:       87CD3632-772A-04BB-3B34-ECA966837DF7
Tue Dec 10 22:22:16 2013
panic(cpu 3 caller 0xffffff7f84f59fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80a21f5000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 3), Frame : Return Address
0xffffff807eeb30b0 : 0xffffff8002c22f69
0xffffff807eeb3130 : 0xffffff7f84f59fac
0xffffff807eeb3200 : 0xffffff7f8361c53d
0xffffff807eeb32c0 : 0xffffff7f836e8d9e
0xffffff807eeb3300 : 0xffffff7f838a38e5
0xffffff807eeb3330 : 0xffffff7f838a4695
0xffffff807eeb3370 : 0xffffff7f835fcb9a
0xffffff807eeb3490 : 0xffffff7f835fd5a4
0xffffff807eeb3520 : 0xffffff7f835fa808
0xffffff807eeb3560 : 0xffffff7f835fa785
0xffffff807eeb3600 : 0xffffff7f83620c4c
0xffffff807eeb3800 : 0xffffff7f83621af6
0xffffff807eeb38e0 : 0xffffff7f8458fba2
0xffffff807eeb3920 : 0xffffff7f8459f55f
0xffffff807eeb3940 : 0xffffff7f845cd51b
0xffffff807eeb3980 : 0xffffff7f845cd57b
0xffffff807eeb39c0 : 0xffffff7f845a4ff5
0xffffff807eeb3a10 : 0xffffff7f84570d3e
0xffffff807eeb3aa0 : 0xffffff7f8456ccc7
0xffffff807eeb3ad0 : 0xffffff7f8456a816
0xffffff807eeb3b00 : 0xffffff80030cb873
0xffffff807eeb3b90 : 0xffffff80030cd76f
0xffffff807eeb3bf0 : 0xffffff80030cb28f
0xffffff807eeb3d40 : 0xffffff8002cb6008
0xffffff807eeb3e50 : 0xffffff8002c26bb1
0xffffff807eeb3e80 : 0xffffff8002c139b5
0xffffff807eeb3ef0 : 0xffffff8002c1e003
0xffffff807eeb3f70 : 0xffffff8002cc921d
0xffffff807eeb3fb0 : 0xffffff8002cf3e26
      Kernel Extensions in backtrace:
         com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f835cb000->0xffffff7f8383afff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f835bb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f83578000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f83845000->0xffffff7f83af1fff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f835cb000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
         com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f8 454f000->0xffffff7f84619fff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f835bb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f83578000
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f835cb000
         com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f84f4c000->0xffffff7f84f5efff
            dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f84f44000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f83524000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f832ba000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f83578000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f84f47000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000002a00000
Kernel text base: 0xffffff8002c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 14662831814681
last loaded kext at 3194573810450: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8505c000, size 335872)
last unloaded kext at 3187040152959: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f8505c000, size 16384)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleMuxControl 3.4.12
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1

EXCEL.EXE process is keep running even after closing all the handles

I am using Excel Report Instrument functions for creating excel application and sheet,workbook after reading/writing in to excel file am closing all the handles using CA_DiscardObjHandle (handle);     even after file is getting closed m checking it in TaskManager then one EXCEl.EXE process is keep running there,pls let me know how to deal with this....
Solved!
Go to Solution.

A Kumar:
Have you tried running the example program excelreportdemo.prj that ships with CVI? It ends the excel process by discarding multiple handles, and it works even if you're editing a cell or have an Excel dialog open, etc. Try running this without modification and verify that the excel process is closed when you quit the CVI app.
Here's the Quit function from excelreportdemo. It checks for and closes handles for the worksheet, chart, workbook, and excel application.
int CVICALLBACK Quit (int panel, int control, int event,
        void *callbackData, int eventData1, int eventData2)
    switch (event)
        case EVENT_COMMIT:
            if (worksheetHandle)
                CA_DiscardObjHandle(worksheetHandle);
            if (chartHandle)
                CA_DiscardObjHandle(chartHandle);
            if (workbookHandle)
                ExcelRpt_WorkbookClose(workbookHandle, 0);
                CA_DiscardObjHandle(workbookHandle);
            if (applicationHandle)
                ExcelRpt_ApplicationQuit(applicationHandle);
                CA_DiscardObjHandle(applicationHandle);
            QuitUserInterface (0);
            break;
    return 0;

The itunes store app on the iphone 4s does not appear on the iphone at all so i can't purchase any media. I have done all the updates on the iphone and in itunes. This happened right after i did the latest iphone update. HOW CAN I GET THE ITUNES BACK?

after doing all the latest updates to both my iphone 4s and itunes the itunes store app on the iphone just dissapeared. Now i can't purchase any media. How can i get itunes store app back on my iphone?

If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (swipe your first home screen to the right), then is it hidden by Settings > General > Restrictions > iTunes being set 'off' ?

I am trying to restore my phone from iCloud and it continues to say that I've lost my internet connection (which hasn't happened) and it wont restore the phone! Any suggestions????

I hate this process it takes forever and 5 times now it has said that it's lost the internet connection..... I even tried keeping the screen active the whole time as well.
Any suggestions?

Any luck? What did you end up doing?

My 2009 MacBook Pro keeps restarting even after I wiped the hard drive and reinstalled OSX.

About a month ago, my laptop started to randomly turn off: I would be using either Chrome, Photoshop (the free CS2 version available from Adobe's website) or Powerpoint, and the screen would go blank. I would then have to hold the power button for a while until the little light at the front of the computer would flicker and it would restart. I brought it to the Mac Store where they tested it and said it looked fine. They suggested I erase my hard drive and reinstall OSX as a precaution.
Fast forward a month, I have been very busy with work and hadn't been able to fix this problem. It wasn't that bad, only once every couple of days, sometimes more, sometimes less, I could work despite this problem.
Then, I installed OSX Mavericks. The installation started in the morning, but, like an idiot, I paused it to go to work. Later on, I completed the installation, it looked fine, but then all day long my laptop would suddenly restart and go to a grey screen that said in multiple languages "Your laptop restarted because of a problem, press any button to continue the restart." A computer technician friend of mine checked it out and said it was probably due to the badly installed OSX and suggested that I erase my hard drive and reinstall OSX.
I backed up all my files, erased the hard drive and reinstalled OSX. Everything looked fine.
Then it happened again.
Any ideas of why this is happening?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

My computer keeps freezing even after I replaced the hard drive

EtreCheck version: 1.9.12 (48)
Report generated June 16, 2014 at 9:14:18 PM EDT
Hardware Information:
          iMac (27-inch, Late 2009) (Verified)
          iMac - model: iMac11,1
          1 2.8 GHz Intel Core i7 CPU: 4 cores
          8 GB RAM
Video Information:
          ATI Radeon HD 4850 - VRAM: 512 MB
                    iMac 2560 x 1440
                    Cinema HD 2560 x 1600
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:3
Disk Information:
          WDC WD20EZRX-00D8PB0 disk0 : (2 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 2 TB (1.39 TB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5680H
USB Information:
          Apple Computer, Inc. Apple Cinema HD Display
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Internal Memory Card Reader
          Apple, Inc. Keyboard Hub
                    Apple Inc. Apple Keyboard
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.Symantec.kext.DeleteTrap (1.0.0d1) Support
          [not loaded] com.Symantec.kext.KTUM (8.0.4) Support
          [not loaded] com.Symantec.kext.SymEvent (1.0.2) Support
          [not loaded] com.Symantec.kext.SymOSXKernelUtilities (1.0.3) Support
          [not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) Support
          [not loaded] com.cisco.nke.ipsec (2.0.1) Support
          [not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support
          [not loaded] com.iomega.driver.IomegaSAM (1.1.1) Support
          [loaded] com.kaspersky.kext.klif (3.0.3d40) Support
          [loaded] com.kaspersky.nke (1.6.3d13) Support
          [not loaded] com.nike.sportwatch (1.0.0) Support
          [not loaded] com.palm.ClassicNotSeizeDriver (3.2) Support
          [not loaded] com.roxio.BluRaySupport (1.1.6) Support
          [not loaded] com.symantec.kext.symdc (1.3.0) Support
          [not loaded] com.symantec.kext.symfs (7.0.2) Support
          [not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support
          [not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support
          [not loaded] com.wdc.driver.USBHP (1.0.11) Support
          [not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support
          [not loaded] net.pocketmac.driver.BlackberryUSB (2.0.1) Support
          [not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.1) Support
Startup Items:
          CDBurnerService: Path: /System/Library/StartupItems/CDBurnerService
Launch Daemons:
          [loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [running] com.akamai.single-user-client.plist Support
          [loaded] com.divx.agent.postinstall.plist Support
          [loaded] com.google.keystone.agent.plist Support
          [failed] com.smithmicro.cleaning.schedulermailer.plist Support
User Login Items:
          Kodak EasyShare Wireless Listener
          GetBackupAgent
          Microsoft Database Daemon
          Google Drive
          Dropbox
          AdobeResourceSynchronizer
          WDSecurityHelper
          WDDriveUtilityHelper
          WDDriveUtilityHelper
Internet Plug-ins:
          SharePointBrowserPlugin: Version: 14.0.0 Support
          AdobePDFViewer: Version: 10.0.0 Support
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          QuickTime Plugin: Version: 7.7.3
          Default Browser: Version: 537 - SDK 10.9
Safari Extensions:
          DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
          Virtual Keyboard: Version: 14.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          fbplugin_1_0_3: Version: (null) Support
          Picasa: Version: 1.0 Support
3rd Party Preference Panes:
          Akamai NetSession Preferences Support
          Perian Support
Time Machine:
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 2 Disk used: 563.23 GB
          Destinations:
                    My Passport Studio [Local] (Last used)
                    Total size: 2
                    Total number of backups: 108
                    Oldest backup: 2012-11-30 02:43:26 +0000
                    Last backup: 2014-06-01 22:28:32 +0000
                    Size of backup disk: Adequate
                              Backup size 2 > (Disk used 563.23 GB X 3)
                    LaCie2010 [Local]
                    Total size: 0 B
                    Total number of backups: 34
                    Oldest backup: 2012-03-04 13:36:12 +0000
                    Last backup: 2014-04-07 01:38:27 +0000
                    Size of backup disk: Too small
                              Backup size 0 B < (Disk used 563.23 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               6%          mdworker
               3%          mds
               1%          WindowServer
               0%          hidd
               0%          fontd
Top Processes by Memory:
          180 MB          com.apple.IconServicesAgent
          156 MB          Mail
          147 MB          Dock
          138 MB          com.apple.WebKit.WebContent
          123 MB          Safari
Virtual Memory Information:
          3.61 GB          Free RAM
          3.18 GB          Active RAM
          512 MB          Inactive RAM
          724 MB          Wired RAM
          424 MB          Page-ins
          0 B          Page-outs

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Cannot load the "new" flash so I can play videos on Facebook via Firefox on OS 10.6.8. Have followed instuctions by after "save file" nothing happens, even after I trash the previous version of flash I have.

I am unable to play videos on Facebook unless I download a "new" flash, which I am unable to do -- following the instructions to trash the previous version included. I'm told to hit "save," but no downloading activity occurs at all. I'm using OS 10.6.8. Any clue what to do?

Hello, it seems that support is not aware of this blog post: http://blogs.adobe.com/crawlspace/2013/06/updatingupgrading-to-photoshop-cc-faq.html#video
Adobe decided to limit to Lion, each operating system they support means more quality assurance.
The APIs they used for video is not supported in Snow Leopard (I upgraded just for that)
Adding another one means more quality assurance, tests, detrimental to the new features.
If you are a creative cloud subscriber you can also install Photoshop CS6 that has a video module compatible with 10.6.8

I can't copy, drag, save or even highlight photos from the web. Any suggestions?

I'm using the MacBook - less than one-year-old.
I can't copy and paste photos.
If I try to highlight a photo it highlights all the page rather than just the picture.
If I right click my list of options does not include saving photo - rather 'save page as..' - which again saves all the web rather than just the picture.
Nothing happens when I try to drag the picture/photo to iPhotos.
Thanks in advance for any responses.
- Claudia

Well, I've come across websites where I could download a picture and others which did not allow it; my take was and is that it is the webmaster's idea of what s/he will allow you to do with their site. So, I am out of ideas on how to help here; having said that though, you really can't compare your two machines - they are two different things and are based on an entirely different set of code. Hopefully someone else will be able to come up with an idea.

Ever since iOS 7 was installed on my phone it keeps fetching all and any e-mail from my server and it is taking up tp as much as 2.5 GB even after I delete the messages! Now after a complete wipe and restore it is happening all over

ever since iOS 7 was installed on my phone it keeps fetching all and any e-mail from my server and it is taking up tp as much as 2.5 GB even after I delete the messages! Now after a complete wipe and restore it is happening all over again why can't the techs at apple fix this defective program??????????????

ever since iOS 7 was installed on my phone it keeps fetching all and any e-mail from my server and it is taking up tp as much as 2.5 GB even after I delete the messages! Now after a complete wipe and restore it is happening all over again why can't the techs at apple fix this defective program??????????????

Kernel panic keeps happening even after I did the factory reset. any suggestions ?

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