Kernel panic: "You need to restart your computer" Firefox?
Started getting this error a few days ago. It happens mostly while in Firefox. (I do spend most of my time in Firefox.)
Some recent odd behavior on my system:
- The menu bar time display disappeared. I was able to turn it back on.
- The menu bar airport icon disappeared. I was able to turn it back on.
- The MirrorAgent occasionally hangs and prevents Shutdown/Restart.
- I recently started using Missing Sync for Windows Mobile with my USB attached Motorola Q.
MacBook Pro 17" Mac OS X (10.4.10) addnl equip: firewire LaCie Big Disk (2), USB Motorola Q phone and Missing Sync for Windows
HI Robert and Welcome to Apple Discussions.
Seems to me Firefox is causing you a lot of problems. Try using Safari and see if the same issues exist. That way you'll know if the problem is isolated to just Firefox or system wide.
Carolyn
Similar Messages
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IMac G3 Kernel Panic - You need to restart your computer - HELP
I have an iMac G3 400Mhz slot-loading with 256MB 13GB running Mac OS 10.3.3. It was all along running Ok until I tried to do an OS updating recently. After update done, re-boot and I got this cyclic message "You need to restart your computer". Tried all methods like pressing CtrlOption+PR or Option during power-up but still the same. Now at a loss as I also cannot find my OS media installation CD anymore. Can anyone suggest how to remedy this? Worse case scenario, I don't mind clean re-load OS but need help in getting a copy of the Mac OS installation media.
Welcome To Discussions KevK!
How much space is available on the 13 GB Hard Drive?
What peripherals do you have connected to the iBook?
Are there any programs or applications, that are set to load at Startup?
You may find use helpful tips in this document Resolving Kernel Panics, authored by Dr Smoke.
As the iMac G3 400 MHZ's, original pre-installed OS was Mac OS 8.6, the original system discs, will not be much help.
You will need to purchase a new set of Panther discs, or a newer version of OS X, if you wish to upgrade.
With a larger Hard Drive, and additional RAM, that iMac, is capable of running Tiger 10.4.x.
Tiger is available for purchase at The Apple Store (U.S.).
Panther, is no longer available directly from the Apple Online Store, as Leopard 10.5.x, is the most up to date OS.
But, if you know what to look for, a Full Retail Version, of the Panther Install CDs, or a Full Retail Version, of the Tiger Install DVD, can be purchased, sometimes less expensively, at some online Apple retailers, Amazon, eBay, FastMac, HardCore Mac, AllMac, etc.
Be sure not to purchase grey, upgrade or machine specific CDs or DVDs.
Panther is only on CDs, not DVDs.
The discs should look exactly like the images in the above links, and not say Upgrade, CPU Drop-in DVD, or "This software is part of a hardware bundle purchase - not to be sold seperately." on them.
Additional info in these links.
Using OS X Install CDs/DVDs On Multiple Macs
What's A Computer Specific Mac OS X Release
Software Update, Upgrade: What's The Difference?
Caveat Emptor!
If any are presently available, examine these items very carefully, and if in doubt, ask questions of the seller before purchase!
Panther On eBay
Tiger On eBay
Once Panther 10.3.x is re-installed, you can use the 10.3.9 Combo Update, to upgrade to the final version.
If your Mac meets the Tiger System Requirements, you could also consider installing that, and then use the PPC 10.4.11 Combo Update, to upgrade to the current version.
Additionally, Tiger 10.4.x ships on a DVD, so if your Mac doesn’t have a built-in DVD-ROM player, you will have to use an alternative method of installation.
Info here Installing Tiger Using Firewire Target Disk Mode.
And here Installing Tiger Without A DVD Drive.
The Tiger Media Exchange Program, referred to, is no longer available.
Shop Carefully, Examine All Documentation, And I Wish You Success!
ali b -
Kernel Panic: "You need to restart your computer..."
Here's some information from my panic.log. Anyone have any idea what might be causing these incessant kernel panics? My suspicion is the AirPort card since the notebook regularly has the problems when I am utilizing a wireless signal. It looks like some other people have been having this problem, especially once the computer is around 2 years old. I bought mine in December 2005.
I've already read the many Apple-published resources and also Dr. Smoke's resource. I would run the disk utility, except I'm waiting for the CDs to arrive in the mail.
Latest stack backtrace for cpu 0:
Backtrace:
0x000952D8 0x000957F0 0x00026898 0x000A8A00 0x000A7C90 0x000AB980
Proceeding back via exception chain:
Exception state (sv=0x3994E280)
PC=0x006B1594; MSR=0x00149030; DAR=0x21ABF040; DSISR=0x40000000; LR=0x006C6078; R1=0x17863D30; XCP=0x00000008 (0x200 - Machine check)
Backtrace:
0x01F12A80 0x006C6078 0x002D130C 0x002D01D4 0x000A9514
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(405.1)@0x687000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x5b4000
dependency: com.apple.iokit.IOPCIFamily(1.7)@0x48c000
Exception state (sv=0x00D72780)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
Kernel version:
Darwin Kernel Version 8.10.0: Wed May 23 16:50:59 PDT 2007; root:xnu-792.21.3~1/RELEASE_PPCHi alexlhoekstra,
The first item in the backtrace is AirPort. Start in Safe Mode by holding the shift key as you start. Release it when you see the logo. AirPort is disabled in Safe Mode. If runs OK restart normally and turn off AirPort. Use it for a while and then turn AirPort on again. If it crashes look at the log again. If AirPort is at the top of backtrace again it's most likely bad. Unfortunately, it's part of the logic board on your model so it (the logic board) would need to be replaced.
John -
Trying to recover from constant kernel panics 'You need to restart your...'
Since last night I've been having major problems with my MBP. After installing some software on my Windows 7 Bootcamp partition, and following a restart, I got a kernel panic and the message "You need to restart your computer.." in 5 languages, and the screen would freeze.
Disconcertingly the desktop video was totally screwed up - the best way I can describe it is that a looked like a really, really bad 8-bit display, with huge blocky pixels.
Multiple attempts at pressing and holding the power button, then restarting, simply replicated the problem. In the end I was eventually able to boot up using a superduper clone. I decided to reformat the MBP HDD and copy the clone over. However, during the process the screensaver came on and froze the system, so I had to restart and repeat the process, this time switching off energy saver preferences and the screensaver.
So I'm back up and running (for now). I'm about to restore my energy preferences and test out the screen saver. Fingers crossed, but in the meantime, has anyone else come across an issue like this?
I've got 3rd party RAM installed, have had it for over a year, so not sure if this is the problem (hasn't been so far). As part of my initial troubleshooting I tried resetting PRAM but this had no discernible effect, other than to make the patchy block video more uniform (if that makes sense?)
I haven't tried the Apple Hardware Test yet, just got to find my original disks! Spec of MBP as per signature below.
Lastly, after I restored my system a browser window appeared, pointing to a file in my system library which contained the following:
# File lib/activerecord/connection_adapters/postgresqladapter.rb, line 116
def quote(value, column = nil)
if value.kind_of?(String) && column && column.type == :binary
"'#{escape_bytea(value)}'"
else
super
end
end
Any views / comments / tips greatly appreciated.
VP
Message was edited by: Vestan PanceSorry for the lengthy post, but I wanted to post exactly what came up when I was luckily able to surpass the grey screen. I don't know what to do, and I can't find the startup disk that came with the computer 3 years ago.
HELP please!!!
{\rtf1\mac\ansicpg10000\cocoartf824\cocoasubrtf480
{\fonttbl\f0\fswiss\fcharset77 Helvetica;}
{\colortbl;\red255\green255\blue255;}
\margl1440\margr1440\vieww9000\viewh8400\viewkind0
\pard\tx720\tx1440\tx2160\tx2880\tx3600\tx4320\tx5040\tx5760\tx6480\tx7200\tx792 0\tx8640\ql\qnatural\pardirnatural
\f0\fs24 \cf0 panic(cpu 1 caller 0x001A49CB): Unresolved kernel trap (CPU 1, Type 14=page fault), registers:\
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x0134c000, CR4: 0x000006e0\
EAX: 0x00000000, EBX: 0x00945e40, ECX: 0x00000000, EDX: 0x04b40004\
CR2: 0x00000000, EBP: 0x25983508, ESI: 0x04ae9800, EDI: 0x2407c004\
EFL: 0x00010246, EIP: 0x007330f2, CS: 0x00000008, DS: 0x00000010\
Backtrace, Format - Frame : Return Address (4 potential args on stack) \
0x259832f8 : 0x128d0d (0x3cc65c 0x2598331c 0x131f95 0x0) \
0x25983338 : 0x1a49cb (0x3d2a94 0x1 0xe 0x3d22b8) \
0x25983448 : 0x19b3a4 (0x25983460 0x1 0x25983478 0x6) \
0x25983508 : 0x74218b (0x2407c004 0xb 0x0 0x731f0a) \
0x25983538 : 0x740600 (0x2407c004 0x25983570 0x0 0x1a3736) \
0x25983818 : 0x73481a (0x0 0x600d600d 0x7022 0x25983848) \
0x259838d8 : 0x8c4b33 (0x240a4564 0x4d2 0x8eb9dc 0x6e766461) \
0x259839c8 : 0x72f402 (0x240a4000 0x0 0x25983ad2 0x80) \
0x25983a28 : 0x726133 (0x4aedc00 0x0 0x25983ad2 0x80) \
0x25983b58 : 0x727813 (0x4aedc00 0x72acac 0x25983bfc 0x4) \
0x25983c18 : 0x712875 (0x4aedc00 0x1 0x0 0x25983dd4) \
0x25983c78 : 0x70c06b (0x4aedc00 0x0 0x0 0x4aedc00) \
0x25983c98 : 0x38c991 (0x4aedc00 0x3fce950 0x3fce950 0x0) \
0x25983ce8 : 0x3b2df6 (0x4aedc00 0x3fce950 0x3fce950 0x0) \
0x25983d48 : 0x18d6fd (0x4aedc00 0x3fce950 0x0 0x0) \
0x25983db8 : 0x12b4ee (0x40b3280 0x40b3e98 0x25983df8 0x11e042) Backtrace continues...\
Kernel loadable modules in backtrace (with dependencies):\
com.apple.NVDAResman(5.0.8)@0x72e000\
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fa000\
dependency: com.apple.iokit.IOGraphicsFamily(1.4.8)@0x704000\
dependency: com.apple.iokit.IONDRVSupport(1.4.8)@0x71f000\
com.apple.iokit.IONDRVSupport(1.4.8)@0x71f000\
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fa000\
dependency: com.apple.iokit.IOGraphicsFamily(1.4.8)@0x704000\
com.apple.iokit.IOGraphicsFamily(1.4.8)@0x704000\
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fa000\
Kernel version:\
Darwin Kernel Version 8.11.1: Wed Oct 10 18:23:28 PDT 2007; root:xnu-792.25.20~1/RELEASE_I386\
Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB\
Graphics: GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB\
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz\
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz\
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.4.4\
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports\
Network Service: AirPort, AirPort, en1\
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5\
Serial ATA Device: FUJITSU MHW2160BHPL, 149.05 GB\
Parallel ATA Device: MATSHITADVD-R UJ-85J\
USB Device: Built-in iSight, Apple Inc., Up to 480 Mb/sec, 500 mA\
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA\
USB Device: IR Receiver, Apple Computer, Inc., Up to 1.5 Mb/sec, 500 mA\
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA\
} -
Help with Kernal Panic; "You need to restart your computer..." on startup
My sister just gave me her old iBook G4. I don't know what OS it is running and I don't know the exact model beyond iBook G4. She is currently looking for the disks that came with it.
Everytime I try to start the computer, before I get past the screen with the apple, the screen goes grey and I get the following message:
"You need to restart your computer. Hold down the Power button for several seconds or press the Restart button."
Are there any diagnostics I can run without the discs that came with the computer? What should my first steps be? Is there any way to tell what OS or hardware I'm using without being able to boot up?
Thanks,
BrettHi Brett and welcome to Apple Discussions.
You could try Starting up in Safe Mode
What is Safe Boot, Safe Mode
Safe Boot takes longer than normal startup
Safe boot may by-pass the problematic process/hardware (the airport card is a frequent culprit) and enable you to boot sufficiently to find out the OS. Click on the blue Apple top/left, then 'About this Mac'. If Safe Boot is successful take a look at Macintosh HD/Library/Logs, particularly Console and Panic. I'm no expert on deciphering logs but you could copy/past the last couple of paragraphs of Panic into a reply.
Good luck,
Adrian -
Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
Looked all over computer and cant find anything of Sophos please help very urgent!That was all that there was in the most recent one, how long do you think it could take to fix?
Here is the second most recent:
Wed Sep 25 15:39:39 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
R8: 0x000000000000000a, R9: 0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80b0dbb3c0 : 0xffffff8000220792
0xffffff80b0dbb440 : 0xffffff80002c4794
0xffffff80b0dbb5f0 : 0xffffff80002da55d
0xffffff80b0dbb610 : 0xffffff7f81757965
0xffffff80b0dbb820 : 0xffffff7f817667a0
0xffffff80b0dbb840 : 0xffffff7f8173a58e
0xffffff80b0dbb870 : 0xffffff7f8177fb6f
0xffffff80b0dbb8a0 : 0xffffff7f81779632
0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
0xffffff80b0dbb900 : 0xffffff7f8177c6db
0xffffff80b0dbb9e0 : 0xffffff7f817412b8
0xffffff80b0dbba10 : 0xffffff7f81778684
0xffffff80b0dbba30 : 0xffffff7f817449ce
0xffffff80b0dbbb60 : 0xffffff7f81741a4c
0xffffff80b0dbbbc0 : 0xffffff8000655f3e
0xffffff80b0dbbbe0 : 0xffffff800065681a
0xffffff80b0dbbc40 : 0xffffff8000656fbb
0xffffff80b0dbbd80 : 0xffffff80002a3f08
0xffffff80b0dbbe80 : 0xffffff8000223096
0xffffff80b0dbbeb0 : 0xffffff80002148a9
0xffffff80b0dbbf10 : 0xffffff800021bbd8
0xffffff80b0dbbf70 : 0xffffff80002aef10
0xffffff80b0dbbfb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 1866666823698
last loaded kext at 480357661446: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80af7000, size 65536)
loaded kexts:
com.sophos.kext.sav 8.0.14
org.virtualbox.kext.VBoxNetAdp 4.2.16
org.virtualbox.kext.VBoxNetFlt 4.2.16
org.virtualbox.kext.VBoxUSB 4.2.16
org.virtualbox.kext.VBoxDrv 4.2.16
com.logmein.driver.LogMeInSoundDriver 1.0.2
com.Greatdy.driver.SystemAudioCapture 1.0.0
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4 -
Hi, just now my computer just popped out an error message saying that "You need to restart your computer". I was able to power the iMac back (and i'm typing from my iMac). I did some research about it and it has something to do with the kernel panic..either hardware or software. Since i was able to power back my iMac, i supposed it was software-related problem? Here's the log from /Library/Logs/DiagnosticReports/
I'm sorry it was quite long and i have no idea how to attach the text file which i have saved. What could be the problem here? And any suggestions to avoid this from happening again? My heart skipped a beat just now.. Hopefully it was no something serious such as hardware problems..
thank you!
[quote]
Mon Jan 7 04:41:39 2013
panic(cpu 1 caller 0xffffff8000545709): "complete() while dma active"@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOMemoryDescriptor.cpp:2273
Backtrace (CPU 1), Frame : Return Address
0xffffff8060213ba0 : 0xffffff8000204d15
0xffffff8060213ca0 : 0xffffff8000545709
0xffffff8060213ce0 : 0xffffff7f80e90e34
0xffffff8060213d30 : 0xffffff7f80e8aac2
0xffffff8060213d80 : 0xffffff7f813c6b84
0xffffff8060213df0 : 0xffffff7f80d740ff
0xffffff8060213e20 : 0xffffff7f80d7ec07
0xffffff8060213e50 : 0xffffff7f80d7ed70
0xffffff8060213ea0 : 0xffffff7f80d7fb39
0xffffff8060213ef0 : 0xffffff7f80d7c076
0xffffff8060213f10 : 0xffffff800053b31f
0xffffff8060213f60 : 0xffffff800053afc5
0xffffff8060213fa0 : 0xffffff80002c8527
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOAHCIBlockStorage(1.6.6)@0xffffff7f813c4000->0xffffff7f813d8ff f
dependency: com.apple.iokit.IOAHCIFamily(2.0.7)@0xffffff7f80d72000
dependency: com.apple.iokit.IOStorageFamily(1.6.3)@0xffffff7f80e83000
com.apple.driver.AppleAHCIPort(2.2.0)@0xffffff7f80d79000->0xffffff7f80d90fff
dependency: com.apple.iokit.IOAHCIFamily(2.0.7)@0xffffff7f80d72000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80826000
com.apple.iokit.IOAHCIFamily(2.0.7)@0xffffff7f80d72000->0xffffff7f80d78fff
com.apple.iokit.IOStorageFamily(1.6.3)@0xffffff7f80e83000->0xffffff7f80e9cfff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 16972898800986
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.5 (addr 0xffffff7f81330000, size 0x65536) - last unloaded 96015086516
loaded kexts:
com.google.filesystems.fusefs 2.1.9 - last loaded 8029647925508
com.bresink.driver.BRESINKx86Monitoring 9.0
com.avatron.AVExFramebuffer 1.6.1
com.Cycling74.driver.Soundflower 1.5.2
com.logmein.driver.LogMeInSoundDriver 1.0.0
com.avatron.AVExVideo 1.6.1
com.squirrels.airparrot.framebuffer 3
com.squirrels.driver.AirParrotSpeakers 1.7
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.filesystems.msdosfs 1.6.3
com.apple.driver.AppleBluetoothMultitouch 54.3
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.8f3
com.apple.driver.AppleMikeyDriver 2.0.8f3
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AudioAUUC 1.57
com.apple.kext.ATIFramebuffer 6.4.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros9388 426.35.3
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.48
com.apple.ATIRadeonX3000 6.4.2
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleIntelHDGraphics 6.4.2
com.apple.driver.AppleIntelSNBGraphicsFB 6.4.2
com.apple.iokit.SCSITaskUserClient 2.6.9
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.iokit.IOAHCIBlockStorage 1.6.6
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.7
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleUSBHub 4.2.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.2.6
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleBluetoothHIDKeyboard 141.5
com.apple.driver.AppleHIDKeyboard 141.5
com.apple.driver.IOBluetoothHIDDriver 2.4.5f3
com.apple.driver.AppleMultitouchDriver 207.11
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.8f3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.4
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleHDAController 2.0.8f3
com.apple.iokit.IOHDAFamily 2.0.8f3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.17
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.17
com.apple.driver.AppleBacklightExpert 1.0.2
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 6.4.2
com.apple.kext.ATISupport 6.4.2
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.9
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOUSBHIDDriver 4.2.5
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.driver.AppleUSBMergeNub 4.2.5
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOFireWireFamily 4.2.7
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.9
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.9
com.apple.iokit.IOUSBFamily 4.2.6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.3.0
[/quote]Suggest you uninstall SoundFlower, LogMeIn and AirParrot and see if that changes anything.
Allan -
My mac has started displaying a message stating "You need to restart your computer". Web says it's kind of kernel panic! Is this a hardware problem? Do i need to contact my distributor? please help..it annoys me very much..
Hello welcome to the ASC user to user forums
please see these support documents
http://support.apple.com/kb/TS2570
http://support.apple.com/kb/TS1440
http://support.apple.com/kb/HT1455
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/HT1379
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/HT1509 -
"You need to restart your computer" / Kernel Panic issue
Hi guys,
Need your help. i have an mbp i7 13 inch model and just today i am experiencing this " you need to restart your computer" error. i read that this is a kernel panic issue/error. but what do i do? what's wrong?
Below is what appears on the log after I restart the computer _______________________________________________________________________________ ______________________________________________________
Interval Since Last Panic Report: 3634 sec
Panics Since Last Report: 2
Anonymous UUID: 33E6B9BF-3C91-42AC-8CFF-70961F171CFA
Thu Apr 21 04:31:52 2011
panic(cpu 2 caller 0xffffff80002d11f4): Kernel trap at 0xffffff7f80bf7f03, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0xffffff808cd76d20, CR3: 0x0000000000100000, CR4: 0x0000000000040660
RAX: 0x30ec8348f87d8994, RBX: 0xffffff7f80bf7dc2, RCX: 0xffffff805ac3b100, RDX: 0xffffff800da3cd08
RSP: 0xffffff805f763b40, RBP: 0xffffff805f763b60, RSI: 0x0000000000000002, RDI: 0xffffff7f80bf7dc2
R8: 0x00000000000005f0, R9: 0x0000000000000000, R10: 0x0000000000000094, R11: 0xffffff80004f4f48
R12: 0x0000000000000008, R13: 0x0000000000000246, R14: 0xffffff805f763b30, R15: 0xffffff800b3d0000
RFL: 0x0000000000010202, RIP: 0xffffff7f80bf7f03, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 2), Frame : Return Address
0xffffff805f7637e0 : 0xffffff8000204d15
0xffffff805f7638e0 : 0xffffff80002d11f4
0xffffff805f763a30 : 0xffffff80002e3f1a
0xffffff805f763a40 : 0xffffff7f80bf7f03
0xffffff805f763b60 : 0xffffff7f80bf8ab3
0xffffff805f763bd0 : 0xffffff7f80bf97de
0xffffff805f763c10 : 0xffffff7f80dbe562
0xffffff805f763d10 : 0xffffff7f810670e5
0xffffff805f763dd0 : 0xffffff7f81067fac
0xffffff805f763e80 : 0xffffff7f810686af
0xffffff805f763ea0 : 0xffffff7f81061dad
0xffffff805f763ed0 : 0xffffff800053bdd4
0xffffff805f763f10 : 0xffffff800053b2b7
0xffffff805f763f60 : 0xffffff800053af5d
0xffffff805f763fa0 : 0xffffff80002c84f7
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleUSBEthernetHost(2.1.1)@0xffffff7f80bf7000->0xffffff7f80bf cfff
dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80894000
dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db6000
com.apple.driver.AppleUSBEHCI(4.2.0)@0xffffff7f8105e000->0xffffff7f81074fff
dependency: com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db6000
dependency: com.apple.iokit.IOPCIFamily(2.6.2)@0xffffff7f8081d000
com.apple.iokit.IOUSBFamily(4.2.0)@0xffffff7f80db6000->0xffffff7f80deffff
dependency: com.apple.iokit.IOPCIFamily(2.6.2)@0xffffff7f8081d000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10J3250
Kernel version:
Darwin Kernel Version 10.7.3: Sun Mar 6 13:37:56 PST 2011; root:xnu-1504.14.2~1/RELEASE_X86_64
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 286187214153
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0xffffff7f810a3000, size 0x65536) - last unloaded 106691127607
loaded kexts:
com.vmware.kext.vmnet 3.1.2
com.vmware.kext.vmioplug 3.1.2
com.vmware.kext.vmci 3.1.2
com.vmware.kext.vmx86 3.1.2
com.apple.driver.AppleUSBEthernetHost 2.1.1 - last loaded 255489704091
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.ntfs 3.4
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.2f10
com.apple.driver.AppleMikeyDriver 2.0.2f10
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.54
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AppleIntelHDGraphics 6.3.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.6.0d12
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.46
com.apple.kext.AppleSMCLMU 1.5.2d6
com.apple.driver.AppleIntelSNBGraphicsFB 6.3.2
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 201.2
com.apple.driver.AppleUSBTCKeyboard 201.2
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.6
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.2.0
com.apple.driver.AirPort.Brcm4331 429.10.2
com.apple.driver.AppleSDXC 1.0.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.2b8
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleAHCIPort 2.1.6
com.apple.driver.AppleUSBEHCI 4.2.0
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.4.1
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 142.4.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.1.1
com.apple.driver.AppleThunderboltDPInAdapter 1.1.1
com.apple.driver.AppleThunderboltDPAdapterFamily 1.1.1
com.apple.driver.AppleThunderboltPCIDownAdapter 1.0.5
com.apple.driver.DspFuncLib 2.0.2f10
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleThunderboltNHI 1.1.9
com.apple.iokit.IOThunderboltFamily 1.2.2
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.4f2
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.2f10
com.apple.iokit.IOHDAFamily 2.0.2f10
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.6.0d12
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.IONDRVSupport 2.2
com.apple.driver.AppleSMC 3.1.0d5
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.4f2
com.apple.driver.AppleUSBBluetoothHCIController 2.4.4f2
com.apple.iokit.IOBluetoothFamily 2.4.4f2
com.apple.driver.AppleUSBMultitouch 207.5
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.6
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.6
com.apple.iokit.IOUSBUserClient 4.2.0
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOAHCIFamily 2.0.5
com.apple.iokit.IOUSBFamily 4.2.0
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.2
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro8,1, BootROM MBP81.0047.B04, 2 processors, Intel Core i7, 2.7 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.10.2)
Bluetooth: Version 2.4.4f2, 2 service, 12 devices, 1 incoming serial ports
Network Service: iPhone USB, Ethernet, en2
Serial ATA Device: Hitachi HTS545050B9A302, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 6
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 9
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1297, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3Firstly, I'd disconnect the USB Ethernet device you are using. Secondly, I'd boot into safe mode to see if the panic is being caused by VM Fusion's extensions.
Also visit The XLab FAQs and read the FAQ on diagnosing kernel panics. -
I apologize for writing a book, but I think explaining the full story may possibly get me a correct answer. I hope that someone can give me some insight as to what is the problem with my MacBook Pro. I have a MacBook Pro (15-inch Early 2008), model identifier: MacBookPro4,1 running OSX Lion 10.7.5 with 6 GB memory. My wife first noticed a problem with the display. Every so often it would get fuzzy with jumping lines going across the screen making it vitually unviewable. The final time that incident took place the computer froze which required holding down the power button to restart the computer. The computer started up to the point of the Apple logo and the spinning gear for quite some time until the screen darkened from top to bottom displaying the following message in five different languages: "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again." I have read other blogs and support communities where people get the message intermittently, but my computer would not go past that point no matter what. Through research and the Apple Store I was told that this is a Kernel Panic. The so called "Apple Genius" at the local Apple Store was unable to get the computer to boot past that point even with his gadget. It would not startup in recovery mode, safe mode or off of a disc. I forget exacty what he told me, but he said it was getting past the first two startup steps, but it would not get past the third step which is to mount the desktop. He guessed that it may be a problem with the hard drive; a loose wire or something or other. I disconnected the hard drive completely and took it out. Everything appered to be connected properly. Then I installed it back correctly, but it did not solve the issue. So I guess I disproved his theory of a loose wire... I purchased ProSoft Data Rescue 3 and connected my MacBook Pro to another Apple computer using a firewire 400 cable. I was able to get everything I needed off of the hard drive. I did some more research and I decided to restart the MacBook Pro in verbose mode (holding down the command button and V button). The computer magically started up!!! I was upset that I wasted my money on the ProSoft Data Rescue 3. I managed to take additional items off of the computer and back it up on to an external hard drive. After some time the computer froze. I repeated the power button process to restart and received the same kernel panic. I managed to get the computer to startup approximately six or seven more times via verbose mode; each time the computer staying on for a shorter amount of time before it would freeze. I managed to run Disk Utitlity. I performed first aid to fix the hard drive and it said that the hard drive appeared to be fine. After first aid I erased the hard drive and booted off of a Lion disc to perform a clean install or an erase and install. Lion installed until the progress bar got the the end where I received a message that there was an error installing Lion, please try again. Each time I attempted to install the software I would receive the same message. Eventually the computer would not boot from the Lion disc. I went back to the Apple Store and the Apple Genius was able to get the computer to boot off of his gadget where Lion istalled completely. I set up the computer as a new computer. He said that he partitioned the hard drive as DOS and then back to Mac OS Extended (Journaled) which would get rid of any errors the drive may have had. He guessed that the problem was the hard drive, but was not exactly sure. When I brought it home I installed all of the software applications I had on it previously. Approximately three days later, which may have been the fifth of sixth time starting up the computer, the display became fuzzy again and the computer froze. The computer did restart once and I was able to retreive a "log" which I have pasted below. After if froze for the second time it restarted once using verbose mode and froze almost immediately. After holding down the power key to shut it down and then restart; I received the same kernel panic after the Apple logo and spinning gear which put me right back to square one. Now the computer will not boot via any method. It freezes at the end of verbose mode which forces you to hold down the power button to shut down. I also read that poorly seated ram may cause this issue, but I removed and installed the ram multiple times. I even purchased new ram from Other World Computing (Mac Sales) 6 GB, but that did not make a difference. I think I may see six possible problems on the verbose screen mode, five errors and one warning; I will type them out here:
1. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key $Num (kSMCKeyNotFound)
2. SMC: :smcReadKeyAction ERROR: $Num kSMCKeyNotFound(0x84) fKeyHashTable=0x0
3. SMC: :smcInitHelper ERROR: MMIO regMap ==NULL - fall back to old SMC mode
4. WARNING - ACPI_SMCCtrlLoop: :initCPUCtrlLoop - no sub-config match for MacBookPro4,1 with 8 p-states, using default stepper instead
5. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key MOTP (kSMCKeyNotFound)
6. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key BEMB (kSMCKeyNotFound)
I was hoping that someone could read my log to ascertain wether or not they see a problem that stands out. I was also hoping that someone could tell me if verbose mode provides any information that may be wrong with my computer. I just hope that someone can give me some insight as to what may be wrong with my computer. If it is the hard drive I will easily replace it, but I want to make sure that is the problem first before I waste money on a hard drive or anything else. Please let me know if anyone requires any other information from me.
Thank you!
Interval Since Last Panic Report: 21959 sec
Panics Since Last Report: 1
Anonymous UUID: B62D9AB4-53DD-4F76-90B2-32453302297E
Sat Aug 31 15:20:06 2013
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81d9d774, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000011d06000, CR4: 0x0000000000000660
RAX: 0x0000000000000004, RBX: 0xffffff809eb71000, RCX: 0xffffff8000892604, RDX: 0xffffff80b69d3aa8
RSP: 0xffffff80b69d3bd0, RBP: 0xffffff80b69d3bd0, RSI: 0x0000000000000000, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0x00000000010751b4, R10: 0xfffffffffffffff4, R11: 0xffffff8000640fd4
R12: 0xffffff809eb71000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000010
RFL: 0x0000000000010202, RIP: 0xffffff7f81d9d774, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000010, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80b69d3880 : 0xffffff8000220792
0xffffff80b69d3900 : 0xffffff80002c4794
0xffffff80b69d3ab0 : 0xffffff80002da55d
0xffffff80b69d3ad0 : 0xffffff7f81d9d774
0xffffff80b69d3bd0 : 0xffffff7f81d8913a
0xffffff80b69d3c20 : 0xffffff7f81d89928
0xffffff80b69d3c40 : 0xffffff7f81d5be8f
0xffffff80b69d3c70 : 0xffffff7f8087f832
0xffffff80b69d3cb0 : 0xffffff7f8087f93d
0xffffff80b69d3cd0 : 0xffffff7f8088b625
0xffffff80b69d3d40 : 0xffffff7f80889c76
0xffffff80b69d3d80 : 0xffffff80006245ca
0xffffff80b69d3dd0 : 0xffffff8000657d4e
0xffffff80b69d3e30 : 0xffffff80002a3851
0xffffff80b69d3e80 : 0xffffff8000223096
0xffffff80b69d3eb0 : 0xffffff80002148a9
0xffffff80b69d3f10 : 0xffffff800021bbd8
0xffffff80b69d3f70 : 0xffffff80002aef10
0xffffff80b69d3fb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000->0xffffff7f808acfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81d590 00->0xffffff7f81e1bfff
dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro4,1 (Mac-F42C89C8)
System uptime in nanoseconds: 62230646656
last loaded kext at 53384504695: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f81efc000, size 45056)
loaded kexts:
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleHDAHardwareConfigDriver 2.2.5a5
com.apple.driver.AppleHDA 2.2.5a5
com.apple.GeForce 7.3.2
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AppleMuxControl 3.1.33
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyEventDriver 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.iokit.AppleYukon2 3.2.2b1
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AirPortBrcm43224 501.36.15
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleUSBUHCI 5.1.0
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.nvidia.nv50hal 7.3.2
com.apple.nvidia.nvGK100hal 7.3.2
com.apple.nvidia.nvGF100hal 7.3.2
com.apple.NVDAResman 7.3.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOATAFamily 2.5.1
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro4,1, BootROM MBP41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 6 GB, SMC 1.27f3
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7F9B0000, 0x4354353132363441433636372E4D31364643
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7FBAFFFFFFFFFF, 0xFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS543225L9SA02, 250.06 GB
Parallel ATA Device: MATSHITADVD-R UJ-867
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0230, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2I had already written a book and I did not want to bombard people with more information, but in my previous research I did come across the major issues with the NVIDIA card. I also was well aware that Apple offered a replacement program that ended in December of 2012. I was going to add that in my original post, but I discounted that theory because I put my faith in the so called "Apple Genius" when I made my second trip to the Apple Store. I brought the NVIDIA card issue to his attention and asked him if he thought that may be the problem, but he said no. He said if it was the NVIDIA card that the screen would be completely black and there would be no startup chime. When I experienced the screen issues I thought it was a problem with the NVIDIA card or the logic board. I asked myself, how can a flawed hard drive cause the screen to act funny.
nbar and Rick Warren, I thank you both for your help and insight; people like you are the real "Apple Geniuses." I was hoping there was a way I could wipe the hard drive before I dumped the computer or attempted to sell it. I guess I will look into purchasing a new machine when I have the funds. Again...thank you both! -
You Need To Restart Your Computer: Unresolved kernel trap(cpu 2)
My computer keeps crashing with the error message: "You need to restart your computer". The error message (sent to Apple) is as follows:
Unresolved kernel trap(cpu 2): 0x300 - Data access DAR=0x0000000000000013 PC=0x00000000000AC0BC
Latest crash info for cpu 2:
Exception state (sv=0x632ea000)
PC=0x000AC0BC; MSR=0x00001030; DAR=0x00000013; DSISR=0x40000000; LR=0x0003F9D8; R1=0x58B3BE10; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x0003F9C8 0x000B0E54
Proceeding back via exception chain:
Exception state (sv=0x632ea000)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x7bf66000)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:39:01 PST 2008; root:xnu-1228.9.59~1/RELEASE_PPC
System model name: PowerMac11,2
panic(cpu 2 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 2:
Backtrace:
0x0009BCF0 0x0009C694 0x00029EA0 0x000AFA90 0x000B32F8
Proceeding back via exception chain:
Exception state (sv=0x632ea000)
PC=0x000AC0BC; MSR=0x00001030; DAR=0x00000013; DSISR=0x40000000; LR=0x0003F9D8; R1=0x58B3BE10; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x0003F9C8 0x000B0E54
Exception state (sv=0x7bf66000)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)
BSD process name corresponding to current thread: kernel_task
It looks like what I understand to be a kernel conflict or something. Something to do with multiple applications causing an unresolved task. I have also read that it might be due to loose RAM. Are there any suggestions?Here's more if you need it;
You may be experiencing a Kernel Panic as seen and described in Apple doc.#106227. If not, disregard.
FJ has some good KP tips.
Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step. Luck! DALE -
Can't get past a grey "you need to restart your computer screen"
Hello,
I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: \"ACPI". \n"@/SourceCache/xnu/xnu-1504.3.12......................
Debugger called: <panic>
Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
7 lines of numbers and letters (please let me know if you need these)
BSD process name correspoding to current thread: Unknown
Mac OS Version:
Not yet set
Kernal Version:
Darwin Kernel Version 10.3.0...............
System uptime in nanoseconds: 322691563
This is on the grey screen with the multi lingual "you need to restart your computer message"
Holding shift on startup bypasses the screen and allows me to eject the disk and boot in safe mode or whatever it's called but the bar down the bottom fills up and I'm just left with the rotating bars and the apple logo.
I have tried a few different suggestions I have found on other threads about holding a certain key to start in safe mode or something to that effect but nothing has worked.
I have inserted the OSX install dvd that came with the computer and restarted but that did nothing and now I cannot eject it.
I have backed up a lot of the stuff on there but it will be a huuuuuge inconvenience if I lose the data on this thing.
Any help is greatly appreciated!
Cheers,
StephenThis is called a "kernel panic" (the multi-lingual restart screen). Solving them can be tricky. From the sounds of it, you can probably rule out hardware, but you probably have pretty severe system damage, probably caused by bad hard drive damage. But without more information, it's hard to say. Try looking over [the X Lab FAQ on resolving kernel panics|http://www.thexlab.com/faqs/kernelpanics.html].
-
You need to restart your computer/can't mount Macintosh HD
My problem is a bit of a complicated one and I have a lot of background info to explain, therefore I will try to go into great detail so please bear with me.
A couple of days ago I used Boot Camp to install Windows Vista on my Macbook. Everything was working fine and I used vista with no problems for a few days. Then yesterday I was playing a game in Vista and instead of manually quiting out of the game I took the lazy way out and just pressed the power button on my Mac which I had set in Vista to power down the computer. After a few second Vista shut down like it should have and the computer was off. I then pressed the power button again to turn on the computer. My startup disk at this point was Macintosh HD so I just let it boot up onto that volume.
And that's where the problems began. OS X booted BUT not all the way. It went past the startup chime, past the gray Apple, all the way to the blue screen with the rotating gear. But then it just stopped there. At first I thought the computer was just slow starting up because I shut down from Vista in a strange way but after a substantial amount of time of OS X not going past that point with the blue screen and rotating gear I decided to restart by pressing the power button for a few seconds and then pressing it again to start up. It went to the same place and hanged again. I did this 3 or 4 more times with no luck.
At this point, I consulted my Macbook manual and found out what to do if the computer doesn't start up. The best solution I could find by looking through pages 43 to 45 was to *zap the PRAM*. Simple enough, I restarted the computer and did the key combination and it restarted. Upon being restarted, it no longer went to the blue screen. No, no, not even close. It showed me the gray Apple logo and then after a second or two showed me the dreaded "You need to restart your computer" screen in four languages. No matter how many times I restarted and booted into OS X, it always showed that.
Now I have tried rezapping the PRAM probably ten times now and all it does is it shows me that as I have now learned "kernel panic" screen.
So I thought maybe I could repair the volume using Disk Utility on my OS X Installation DVD. So I did just that. I repaired the Macintosh HD volume. And that's when I noticed something strange. The Macintosh HD Volume was grayed out. I could still click on it and Disk Utility would still display options for what I could do with it but it was greyed out. It didn't take me long to find out that the volume was not mounted. I noticed this because my "Untitled" Windows Vista volume was not grayed out and had an "unmount" button. Again it didn't take me long to figure out that I should just click the mount button and my problems would be over. So I clicked and nothing happened. It just did something for a few seconds but didn't mount it. I don't know how many times I clicked on that **** button (out of frustration) but nothing happened.
And this is where I am now, with no idea about what I can do. My biggest worry is that I'll have to format the Macintosh HD and reinstall OS X but that's really my last, last resort because I have documents that are not backed up anywhere else and it would be a great hassle to restore them. If I was wiser I would have bought backup software for my Mac but I only bought it a month ago and went on an overseas trip in a very far away place a few days after buying it.
Anyway, it would be great if there was some sort of solution to fix this problem without wiping my volume clean. If there is none, and trust me, I'd try anything as long as I don't lose my files, then is there some sort of utility that can back up my volume onto a DVD or external hard-drive or something without booting up into OS X??
By the way, if this helps in any way: I have no problems booting up and using the Windows Vista volume.
Thanks in advance, and please help me.Hello,
First of all thanks for the reply. The only problem is that I've already tried what you suggested. When I press the option key on the keyboard with the installation cd inserted I see what I am supposed to, the CD, Windows Vista and Macintosh HD. When I select Macintosh HD it does that same thing, goes to the "restart your computer" screen.
If I try to change the startup disk from the OS X Installation disk the only two volumes that show up are "Windows Vista on Untitled" and the "OS X Installation" disk, no Macintosh HD to even choose. I believe the reason for this is because Macintosh HD but as I have already said, it just can't be mounted.
I think the reason that Macintosh HD shows up when I press Option at startup is because Apple has hard-coded it in so that it's always there, no matter if you can actually access it or not depending on whether or not it's mounted.
Right now the best thing for me is to find out how to mount Macintosh HD, if it has to be done manually through Terminal I'll do it, I just need the syntax but something tells me if it doesn't work through GUI it probably won't work through command prompt.
Anyway, thanks for the reply. Let's hope we get something. -
"You need to restart your computer. Hold down the power button for seve..."
Hello,
I have recently been getting this same message "You need to restart your computer. Hold down the power button for several seconds or press the Restart button." whenever I start up my computer. It happens about 95% of the time. I have been reading on different forums that I should reset the PRam and the NVRam and I have been doing so and it does help as it does EVENTUALLY start up (sometimes takes me 5-10 min. to get it to start up).
I have also read that it may be the RAM that is loose, so I did check that and made sure that the ram is properly placed (which it is).
I don't know what else I can do. Should I reformat and reinstall Mac OS X?
Here is the exact error form the dump:
IOAPIC: Version 0x20 Vectors 64:87
AppleACPIPlatformExpert::start failed
panic(cpu 0 caller 0x55c095): "Unable to find driver for this platform: \"Macbook 2,1\".\n"@/SourceCache/xnu/xnu-1504.9.26/iokit/Kernel/IOPlatformExpert.cpp:1389
Debugger called: <panic>Well just got around to installing the new HDD and RAM yesterday, and I am sad to say... that the problem persists. :/
I reseated the memory and made sure they were in there properly, and I also installed the HDD and ran DiskUtility before I erased/reformatted and installed a fresh version of MacOSX Leopard, then updated to Snow Leopard.
As long as I am using my computer everything works fine, the problem occurs when the machine is shut off or put to sleep for a long period of time. Because when I shut it off and turn it right back on a few minutes later it works, or if I shut the lid and open it 10-20 min. later everything works fine, it's only when the machine is off or asleep for long periods of time.
So, I do not know what else can be wrong.
Should I try to take out the old RAM and just leave the new module in and see if that works out? See if that specific module is faulty? -
I have a MacBook Pro 13.3 OS- MAC OS X LION.
Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.
I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.
Thank you for any help in this regard that comes fast.The details of the kernel-panic report is as follows-
Interval Since Last Panic Report: 1458653 sec
Panics Since Last Report: 6
Anonymous UUID: 70BA6A**************************************************
Sun Sep 16 23:00:13 2012
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000290560, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000800028, CR3: 0x000000000a509005, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0x0000000000820000, RCX: 0xffffff801122dc40, RDX: 0x0000000000020501
RSP: 0xffffff80ef3d3da0, RBP: 0xffffff80ef3d3dc0, RSI: 0x000000002b1d78b6, RDI: 0xffffff800342d280
R8: 0xffffff80ef3d3f08, R9: 0xffffff80ef3d3ef8, R10: 0x000000010d901000, R11: 0x0000000000000206
R12: 0xffffff800342d280, R13: 0x0000000000000000, R14: 0xffffff8011cd6500, R15: 0x0000000000800000
RFL: 0x0000000000010206, RIP: 0xffffff8000290560, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x0000000000800028, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80ef3d3a50 : 0xffffff8000220792
0xffffff80ef3d3ad0 : 0xffffff80002c4794
0xffffff80ef3d3c80 : 0xffffff80002da55d
0xffffff80ef3d3ca0 : 0xffffff8000290560
0xffffff80ef3d3dc0 : 0xffffff800026c9c3
0xffffff80ef3d3f40 : 0xffffff80002c3fbb
0xffffff80ef3d3fb0 : 0xffffff80002da481
BSD process name corresponding to current thread: fsck_hfs
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 4850001132
last loaded kext at 1796984176: com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2 (addr 0xffffff7f80e16000, size 57344)
loaded kexts:
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyEventDriver 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.0.8
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.8
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
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