Kernel Panics : Office for Mac or Safari ?
Hi everyone,
Happy New Year 2015 for a start !
I have been experiencing Kernel panics with my mac book pro mid 2010radomly for a few months now but I am not very good in reading the reports provided once the mac reboots. I observed that Powerpoint and Safari are usually the softwares I am using when experiencing the crash.
Last time, maybe it was because of Word office 2011.
I migrated to Yosemite 2 months ago (version 10.10.1) and I guess my office for mac is updated : Version 14.4.7. Same thing for Safari (version 8.0.2).
Here is the report below : Anyone would understand my problem ?
Thanks in advance to the community.
Greuz.
Anonymous UUID: 00D6F638-B3AD-4A04-68D1-AD47554AAB65
Thu Jan 8 16:17:06 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff7f85952f63): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80ab683000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff8098ea2ca0 : 0xffffff8002d3a811
0xffffff8098ea2d20 : 0xffffff7f85952f63
0xffffff8098ea2e00 : 0xffffff7f838c2b9f
0xffffff8098ea2ec0 : 0xffffff7f8398c18e
0xffffff8098ea2f00 : 0xffffff7f8398c1fe
0xffffff8098ea2f70 : 0xffffff7f83c0b056
0xffffff8098ea30a0 : 0xffffff7f839af82d
0xffffff8098ea30c0 : 0xffffff7f838c95f1
0xffffff8098ea3170 : 0xffffff7f838c70fc
0xffffff8098ea3370 : 0xffffff7f838c8a4b
0xffffff8098ea3440 : 0xffffff7f84f257aa
0xffffff8098ea3520 : 0xffffff7f84f22a7c
0xffffff8098ea35a0 : 0xffffff7f84f23631
0xffffff8098ea3620 : 0xffffff7f84f23e56
0xffffff8098ea3760 : 0xffffff7f84f248fb
0xffffff8098ea3890 : 0xffffff7f84f57bce
0xffffff8098ea38d0 : 0xffffff7f84f58923
0xffffff8098ea3910 : 0xffffff7f84f5234c
0xffffff8098ea3a70 : 0xffffff7f84f52c5c
0xffffff8098ea3ab0 : 0xffffff7f84f4e213
0xffffff8098ea3ae0 : 0xffffff7f84f313a4
0xffffff8098ea3b30 : 0xffffff8003301c92
0xffffff8098ea3b60 : 0xffffff8003302859
0xffffff8098ea3bc0 : 0xffffff8003300003
0xffffff8098ea3d00 : 0xffffff8002dea517
0xffffff8098ea3e10 : 0xffffff8002d3e91c
0xffffff8098ea3e40 : 0xffffff8002d235a3
0xffffff8098ea3e90 : 0xffffff8002d33e8d
0xffffff8098ea3f10 : 0xffffff8002e0a142
0xffffff8098ea3fb0 : 0xffffff8002e3ac66
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f85944000->0xffffff7f85957fff
dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f8593c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f837a9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8381b000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f8593f000
com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f83872000->0xffffff7f83adbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f83862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8381b000
com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f83ae6000->0xffffff7f83d8ffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f83872000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
com.apple.GeForceTesla(10.0)[67CD214F-0F26-3BEF-BAD0-CF0F83C2616D]@0xffffff7f84 ef4000->0xffffff7f84fc1fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f83862000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8381b000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f83872000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
14B25
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000002a00000
Kernel text base: 0xffffff8002c00000
__HIB text base: 0xffffff8002b00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 9211021577444
last loaded kext at 78884099433: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f851e1000, size 32768)
last unloaded kext at 236404384869: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f840df000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.37
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 267.0
com.apple.GeForceTesla 10.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleMikeyDriver 267.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleMuxControl 3.7.21
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelHDGraphics 10.0.0
com.apple.driver.AppleIntelHDGraphicsFB 10.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.5.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleIRController 327.5
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 267.0
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.nvidia.classic.NVDAResmanTesla 10.0.0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSurface 97
com.apple.iokit.IOBluetoothFamily 4.3.1f2
com.apple.driver.AppleHDAController 267.0
com.apple.iokit.IOHDAFamily 267.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleGraphicsControl 3.7.21
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.driver.CoreStorage 471
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.iokit.IO80211Family 700.52
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.1f2 15015, 3 services, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500325ASG, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:
Unfortunately, I did not manage to contact them. They more orientated me to do usual tests by myself.
I have a question for the community, knowing that I have a strong feeling that my problem is due to Powerpoint.
What do you guys think about uninstall/reinstall Office for Mac 2011 on my macbook pro now that I updated to Yosemite ?
I would follow this modus operandi : http://support.microsoft.com/kb/2398768
Thank you guys for your answers.
Greuz.
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Hardware Information:
MacBook Pro (13-inch, Early 2011)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 5 days 3:45:14
Disk Information:
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
org.virtualbox.kext.VBoxDrv (4.1.2)
org.virtualbox.kext.VBoxUSB (4.1.2)
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
Startup Items:
VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.sharpcast.xfsmond.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
[System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
[System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] com.teamviewer.teamviewer.plist 3rd-Party support link
[System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
[System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[not loaded] .dat0157.000 (hidden)/Users/fboyd3/Library/Application Support/Spotify/SpotifyWebHelper
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
[not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
User Login Items:
iTunesHelper
GrowlHelperApp
Alarm Clock
Canon IJ Network Scanner Selector2
Microsoft Database Daemon
SugarSync Manager
Neat
LogMeIn
Dropbox
Spotify
Spotify
AdobeResourceSynchronizer
Internet Plug-ins:
LogMeInSafari64: Version: 1.0.730 3rd-Party support link
OVSHelper: Version: 1.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 3rd-Party support link
AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
DivXBrowserPlugin: Version: 2.1 3rd-Party support link
LogMeIn: Version: 1.0.730 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.8
LogMeInSafari32: Version: 1.0.730 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
EPPEX Plugin: Version: 3.0.0.0 3rd-Party support link
WidevineMediaTransformer: Version: (null) 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 25 Outdated! Update
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.0.900
Open in Internet Explorer: Version: 1.0
ClickToPlugin: Version: 2.5.3
DivX HiQ: Version: 2.1.0.900
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Old Applications:
Microsoft Language Register: Version: 14.3.4 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
/Users/[redacted]/Library/Application Support/WebEx Folder/1326
Cisco WebEx Event Center: Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
Neat ADF Scanner 2008 10_5: Version: 1.0.0.15 - SDK 10.5 3rd-Party support link
/Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Users/[redacted]/Library/Application Support/WebEx Folder/1324
convertpdf: Version: 1.2 - SDK 10.5 3rd-Party support link
Cisco WebEx Meeting Center: Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link
asannotation2: Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
atmsupload: Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
Amazon MP3 Downloader: Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.4 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.4 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.4 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.4 - SDK 10.5 3rd-Party support link
/Applications/iWork '09
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
/Users/[redacted]/Downloads
Install Spotify 7: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 3: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 2: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 4: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 5: Version: 1.0 - SDK 10.5 3rd-Party support link
Install Spotify 6: Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
97% Microsoft Outlook
16% Google Chrome
5% WindowServer
3% Finder
2% EtreCheck
Top Processes by Memory:
180 MB Finder
164 MB soffice
156 MB mds_stores
147 MB Google Chrome
131 MB Numbers
Virtual Memory Information:
928 MB Free RAM
2.59 GB Active RAM
1.22 GB Inactive RAM
1.57 GB Wired RAM
31.52 GB Page-ins
1.33 GB Page-outsFollow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8). Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
The effects of having actually used MacKeeper to do anything are a completely different matter. The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use such ill-conceived "cleaning" or "security" products. This is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Never install such junk on a Mac.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk. -
Kernel panic on 2010 Mac Book Pro - please help
Hey Guys
Bit unsure about what to do ……
In december my computer randomly went to a grey screen and told me it needed restarting, never ever had this happen before …..
I restarted and got a report as to why it was happening .
Never thought anything else about it until it happened a day or 2 later, since then this happens every couple of days and sometimes more regularly, at first it was only happening while I was using safari….. so assumed a bug and kept emailing reports to apple …. However more recently it has happened whilst trying to play a DVD, and whilst trying to access a folder….
My computer is less than a yr old but I don't have apple tech support anymore so to phone them will cost , I don't even know how much they charge. ???
I use my laptop a lot to edit video for clients and do NOT what this happening in the middle of an edit … =( Also if I have to send my computer away this is going to disrupt me a lot.
Ive read a couple of other posts about kernel panics ... and have done a RAM test and a apple hardware test, all which come back ok, I also did a disk verify, which came back at first with errors, but they were fixed and now all seems ok ....
Ive also done all software updates and yet still it happens ...
Tbh Ive found this laptop to be very slow on certain things since I have had it, esp when launching finder …. or the dashboard, it take forever to fill in the information and finder takes ages to fill in the mb in each folder etc or to load the app icons .... and often crashes particulary in the app folder, had assumed it a osx bug ... but now not so sure ... Also often get the rainbow beach ball coming up on simple tasks such as clicking save in a application etc for a few seconds ....
can anyone suggest anything ? ? or what i should do, i dont want this happening in the middle of working on a video project etc .
Can anyone read or understand the panic reports ? ?
15" MBP 2010 2.66 I7 (4GB)
Ive posted the first and most recent reports below … However Ido not understand them
First crash DEC 2010>:
Interval Since Last Panic Report: 81 sec
Panics Since Last Report: 1
Anonymous UUID: 3D722A86-0C24-47E7-9077-7F3C860F713B
Wed Dec 1 20:21:10 2010
Panic(CPU 0): Unresponsive processor
EAX: 0x1b7706c0, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x09c47980
CR2: 0x76c7e000, EBP: 0x9b2cbc18, ESI: 0x09c47980, EDI: 0x463c9000
EFL: 0x00000006, EIP: 0x9ae05006, CS: 0x00000008, DS: 0x00000010
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x10bf58 : 0x2b1681 (0x9b2cbb40 0x9b2cbb40 0x10bf88 0x578d03)
0x10bf88 : 0x2aa0d6 (0x2 0x9b2cbb40 0x84d02 0x1)
0x10bfd8 : 0x2a0b5e (0x9b2cbb40 0x7dfd6000 0x0 0x10d0e4)
0x9b2cbc18 : 0x1269657 (0x463c9000 0x9c47980 0x0 0x0)
0x9b2cbc48 : 0x1273d0c (0x463c9000 0xccbf2dc 0x9c47980 0x127389c)
0x9b2cbc78 : 0x1273e73 (0xccbf000 0x463c9000 0xccbf320 0x8)
0x9b2cbca8 : 0x124d46a (0xccbf000 0x463c9000 0x9b2cbcd8 0x213ebb)
0x9b2cbcd8 : 0x53717b (0x463c9000 0x1793edac 0x1793edac 0x1)
0x9b2cbd28 : 0x5671d4 (0x463c9000 0x1793edac 0x1793edac 0x1)
0x9b2cbd88 : 0x286234 (0x463c9000 0x1793edac 0x1 0x0)
0x9b2cbdf8 : 0x21d8ba (0x93e7668 0x8917284 0x93e7670 0x93e76a4)
0x9b2cbe38 : 0x210a3a (0x93e7600 0x9b2cbe7c 0x8c58854 0x9b2cbe70)
0x9b2cbe98 : 0x216c9d (0x93e7600 0x0 0x0 0x0)
0x9b2cbf18 : 0x294e13 (0x9b2cbf44 0x0 0x0 0x0)
0x9b2cbfc8 : 0x2a1018 (0xa628f80 0x0 0x10 0x8cf6180)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.4)@0x1249000->0x12f7fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x951000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x984000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x962000
BSD process name corresponding to current thread: Safari
Mac OS version:
10H574
Kernel version:
Darwin Kernel Version 10.5.0: Fri Nov 5 23:20:39 PDT 2010; root:xnu-1504.9.17~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 180206063418842
unloaded kexts:
at.obdev.nke.LittleSnitch 2.0.35 (addr 0x9b93b000, size 0x172032) - last unloaded 180150565826343
loaded kexts:
at.obdev.nke.LittleSnitch 2.0.35 - last loaded 180179788017476
com.eltima.ElmediaPlayer.kext 1.0
com.serato.usb.kext 1.8.4
com.apple.filesystems.smbfs 1.6.5
com.apple.filesystems.afpfs 9.7
com.apple.nke.asp_tcp 5.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleIntelHDGraphics 6.2.4
com.apple.driver.AppleIntelHDGraphicsFB 6.2.4
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.4
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.iokit.IOFireWireAVC 4.0.6
com.apple.nke.ppp 1.5
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.7.9fc4
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.4
com.apple.NVDAResman 6.2.4
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
panic(cpu 2 caller 0x28f16b): "pmapflushtlbs() timeout: " "cpu(s) failing to respond to interrupts, pmap=0x84b7a0 cpustorespond=0x1"@/SourceCache/xnu/xnu-1504.9.17/osfmk/i386/pmap.c:3561
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x9ad6a738 : 0x21b50c (0x5d42fc 0x9ad6a76c 0x223974 0x0)
0x9ad6a788 : 0x28f16b (0x5923b0 0x84b7a0 0x1 0x9c8c100)
0x9ad6a7f8 : 0x29226a (0x84b7a0 0x468ee000 0x0 0x0)
0x9ad6a8a8 : 0x26b9a7 (0x68a4e 0x0 0x80df50 0x84b7e4)
0x9ad6a948 : 0x260b60 (0xfbeac24 0x0 0x0 0x3000)
0x9ad6aa78 : 0x261130 (0x468f1000 0x0 0x1 0x0)
0x9ad6aab8 : 0x259ecb (0x2eb6d74 0x468ee000 0x0 0x468f1000)
0x9ad6aaf8 : 0x220342 (0x2eb6d74 0x468ee000 0x20b4 0xc814ac)
0x9ad6ab18 : 0x52e90c (0x468ee000 0x20b4 0x800 0x0)
0x9ad6ab38 : 0xc8c1e7 (0x468ee000 0x20b4 0x400 0x1)
0x9ad6ab78 : 0xc8e419 (0x46548000 0x9ad6ae3c 0x9ad6ae40 0x9ad6ae44)
0x9ad6abf8 : 0x565148 (0x46548000 0xbce476c 0x9ad6ae3c 0x28)
0x9ad6ac38 : 0x56628a (0xd18da8 0x46548000 0xbce476c 0x28)
0x9ad6ac88 : 0x566b0b (0x46548000 0xb 0x9ad6acd0 0x0)
0x9ad6ada8 : 0x285bce (0x46548000 0xb 0xbce4768 0x0)
0x9ad6be58 : 0x21d8ba (0xbce4740 0xaadf5a0 0x1ecdd8 0x5e43)
0x9ad6be98 : 0x210a3a (0xbce4700 0x0 0x949ddc0 0x9cfc8f0)
0x9ad6bef8 : 0x216c9d (0xbce4700 0x0 0x0 0x0)
0x9ad6bf78 : 0x295156 (0x8cd1248 0x0 0x0 0x0)
0x9ad6bfc8 : 0x2a148d (0x8cd1244 0x0 0x10 0x8cd0040)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.2.4)@0xc7f000->0xd34fff
dependency: com.apple.NVDAResman(6.2.4)@0x991000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x984000
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x951000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x962000
BSD process name corresponding to current thread: WindowServer
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f15
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
Most recent crash >:
Interval Since Last Panic Report: 3500 sec
Panics Since Last Report: 10
Anonymous UUID: 3D722A86-0C24-47E7-9077-7F3C860F713B
Tue Mar 1 00:54:24 2011
panic(cpu 2 caller 0x2aab55): Kernel trap at 0xb60f61e4, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0xb60f61e4, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x095f1e00, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x095f1680
CR2: 0xb60f61e4, EBP: 0x94e33c18, ESI: 0x095f1680, EDI: 0x46461000
EFL: 0x00010246, EIP: 0xb60f61e4, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x94e339f8 : 0x21b50c (0x5d4438 0x94e33a2c 0x223974 0x0)
0x94e33a48 : 0x2aab55 (0x59623c 0xb60f61e4 0xe 0x596406)
0x94e33b28 : 0x2a09a8 (0x94e33b40 0x105800c 0x94e33c18 0xb60f61e4)
0x94e33b38 : 0xb60f61e4 (0xe 0xe3ff0048 0x46460010 0x93b0010)
0x94e33c18 : 0x1269657 (0x46461000 0x95f1680 0x0 0x0)
0x94e33c48 : 0x1273d0c (0x46461000 0xeeda2dc 0x95f1680 0x127389c)
0x94e33c78 : 0x1273e73 (0xeeda000 0x46461000 0xeeda320 0x8)
0x94e33ca8 : 0x124d46a (0xeeda000 0x46461000 0x8f10e98 0x213ebb)
0x94e33cd8 : 0x53724b (0x46461000 0x972d1f4 0x972d1f4 0x1)
0x94e33d28 : 0x5672a4 (0x46461000 0x972d1f4 0x972d1f4 0x1)
0x94e33d88 : 0x286234 (0x46461000 0x972d1f4 0x1 0x0)
0x94e33df8 : 0x21d8ba (0x14c83168 0x14c7f684 0x14c83170 0x14c831a4)
0x94e33e38 : 0x210a3a (0x14c83100 0x94e33e7c 0x8f10e18 0x94e33e70)
0x94e33e98 : 0x216c9d (0x14c83100 0x0 0x0 0x0)
0x94e33f18 : 0x294e13 (0x94e33f44 0x0 0x0 0x0)
0x94e33fc8 : 0x2a1018 (0x9463120 0x0 0x10 0x9463120)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x1249000->0x12f7fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x951000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x984000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x962000
BSD process name corresponding to current thread: Safari
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 13293913567066
unloaded kexts:
at.obdev.nke.LittleSnitch 2.0.35 (addr 0x9403e000, size 0x172032) - last unloaded 12255103776876
loaded kexts:
com.eltima.ElmediaPlayer.kext 1.0
com.serato.usb.kext 1.8.4
com.apple.filesystems.afpfs 9.7 - last loaded 12192524825133
com.apple.nke.asp_tcp 5.0
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.6
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.5.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f15
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
Any help or advice appreciated ..Here is some information that will answer your Kernel Panic questions for every level of interest.
(1) Start here for help understanding and resolving kernel panics: http://www.thexlab.com/faqs/kernelpanics.html
Don't be concerned that OS X 10.6 is not specifically mentioned. This info also applies to SL Macs.
Another KP help site:http://www.index-site.com/kernelpanic.html
Apple's KP knowledge base article: http://support.apple.com/kb/HT1392
Apple's 10.6 help article: http://docs.info.apple.com/article.html?path=Mac/10.6/en/8965.html
In-depth KP info: http://developer.apple.com/mac/library/technotes/tn2002/tn2063.html
(2) Panics are often (but not always) hardware related, so disconnect unnecessary peripherals, check any RAM or hardware you have added, and try the suggestions in the links above one-by-one until you find the one that fixes your problem. If your trouble persist, or if your time is critical, you might want to ask your Apple Service Technician to work the problem for you.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1 -
I have an iMac version 10.6.8/2.66 GHz Intel Processor and 4 GB memory, with Safari 5.1.10. I had used Office for Mac 2008 but had to upgrade for work. The download (from Amazon) went swiftly, but when I started Word, it did not function too well. Then about an hour later I noticed that my Yahoo email site stopped working, it lost all images and the text just jumbled up on the left side of the screen. No amount of emptying caches or resets/quits/restarts did anything. I called the Internet support, and they just said it was my iMac that had the problem. I have been reduced to using MacMail as my email, but this is tenuous, as my Yahoo account keeps holding things up and constantly asking me for my password (and sometimes it does not accept it). How can I get my computer back?
The path may be long and tedious, grasshopper.
Actually, the download of Office 2011 for Mac probably was not legal and may have contained bugs or other things meant to make it unstable, or invite a host of issues. The usual path would be Office 2011 for Mac on DVD so you could reinstall it and add the extras from the disc as needed; or fix the installation later on. The updates for security were downloads from Microsoft servers. You'd need a legitmate version with pass code.
Options for Mac and office-like application suites include Libre Office, NeoOffice, and these run free. The latter supports up to Mavericks. 10.9.1 now. They have a word, excel, and other parts a lot like the real office.
If you have a working clone of the system prior to installing the Office 2011 for Mac download and any subsequent and perhaps unseen extras, you could revert to it simply by restarting the computer from the clone, where it resides in externally enclosed self-powered hard disk drive, of a type known to support OS X clones... With ports to help work with most modern Macs. FireWire + USB. Then, clone it back w/ carbon copy cloner.
Short of that, perhaps someone will see your post and offer some indepth method of hunting down bugs via use of Console logs; and maybe booting into Terminal utility to use unix code. It can be rather involved. Maybe Linc Davis will offer some detailed reply that will invite you to read carefully and try it.
I've given up using computers long ago.
A pet raven has been taught to write this.
Good luck & happy computing! -
After download of Mav, MS Word for Office for Mac 2011 comes up blank.
After download of Mav, MS Word for Office for Mac 2011 comes up blank. Other MS Office apps work fine. When restarting iMac in Safe mode, Word opens OK. Apple support rep says, "Not our problem; it's Microsoft's. There are no Microsoft experts here." But it was Maverick that knocked Word out. (Note: the "not our problem" quote is from the third contact with Apple support. The first two support techs tried to resolve the problem, were very accommodating, and tried their best to solve the issue.)
On another note, I use a Microsoft wireless keyboard, with push-button shortcuts to mail, Safari, etc. The keyboard Command + keystroke shortcuts no longer work, and in the System Preferences file the message tells me it can't access them.
Any suggestions, especially for the former problem, would be appreciated.DHodges wrote:
Thanks; this last reply came closest to 'solving' the issue. While I selected font sub, it at first had no affect on the document.
I then went back to prefs and set the compatability dropdown from 'Custom' (where it had defaulted) to 'Word 2004-2007', assuming these docs were created from a recent past Windows.
I 'Saved As' a Word for Mac " .docm "
Whoa... the extensions mean something. Your original problem (document shows bold, italic, underline, but tables and other complex formatting are lost) sounds as though the document was being exported as a .RTF, a Rich Text Format file. If you save as a .DOCM, that's a Word Macro Enabled Document. Regular Word 2007, 2008, 2010 and 2011 docs are .DOCX. Regular Word 97 through 2004 docs are .DOC. You need to save that document as a .DOCX or a .DOC or you're gonna have problems later.
- and the documents appear normal (though I had to switch one to 'Portrait' as it for some reason wanted to display in landsacpe.
Normally you'd have to select page orientation.
So, poor testing on my part. I have no idea which of the above steps fixed it but I'm guessing the 'Save As' to my version of Word.
If so, it would appear the 'Compatability' feature was not working at least on these two documents.
Word's compatibility feature is supposed to ensure that a document you produce is compatible with the target version of Word. If you turn the compatibility stuff on then you will be warned if you are using Word 2007 through 2011 and you use a feature that earlier versions of Word do not have. Microsoft shipped a translator which works with Office 2003 and 2004 and which allows Word 2003 or 2004 to read Word 2007, 2008, 2010, or 2011 documents (.DOCX) and to save them as Word 97 through 2004 documents (.DOC) _as long as they don't have any incompatible features_. Word's compatibility features doesn't do much for .RTFs or for .DOCMs. -
Windows and Office for Mac in a MacBook Air?
I am planning to buy a new notebook, but I am having trouble deciding between the Macbook Air with 256 GB or 500GB and the MacBook Pro 13''. I am tired of carrying my heavy MacBook Pro 15'' so I want a real shift in portability and I will be running Mail, Safari, Calendar, Contacts, Office for Mac and Windows in Parallels for Explorer, Visio and Project. The issue is that with less money I can buy a MacBook Pro with 750GB but it is heavier and the HD is not solid state. And I am not sure that if I go for the Macbook Air with 256 GB (which is affordable) I will be able to run everything I need.
Someone that may help me decide?Applications do not take up that much space. Here is a partial list of apps on one of my computers:
And there is more. This Applications folder is about 20gB. There are other files that come with these programs, but they take up much less space.
In sum then, you will be fine with 250 gB, of which you will take away say 30 gB for Parallels and its contents. -
Downloading Microsoft Office for Mac
Im trying to download Microsoft Office for Mac...When I got to Installation screen a pop up box stated I must close Safari before continuing, but Safari is not open, I tried to hit continue but the box wouldn't go away and the installation will not continue with installation?
I figured it out by checking out another question! It is possible to have safari open without any pages showing up...Check to see if there is a dot under Safari, if so right click (click and hold down) then a box pops up and hit Quit...this took care of the problem!
-
I have Microsoft Office for Mac on my iMac can I load it on the iPad?
I have Microsoft Office for Mac on my iMac can I load it on the iPad?
Documents to Go, Quick Office Pro, Office2 HD and the Apple iWorks apps seem to get the best reviews. I use Pages for Word processing and it suits my needs just fine.
http://www.google.com/search?client=safari&rls=en&q=office+compaible+ipad+apps&i e=UTF-8&oe=UTF-8#hl=en&client=safari&rls=en&sa=X&ei=NtbeTrLMFujw0gHSnqn0Bg&ved=0 CDAQvwUoAQ&q=office+compatible+ipad+apps&spell=1&bav=on.2,or.r_gc.r_pw.,cf.osb&f p=b859295a6af1cd38&biw=1041&bih=653 -
Downloaded MS office for mac 2011 on MacBook Air - ROP
...is it compatible with MS 2013?
If not, is MS 2010 compatible with MS 2013?
Have on-line testing tomorrow in which they advised that the current MS program that they use is MS 2013...Welcome to Apple Discussions
The curent verison of Office for Mac is 2011 of course they do, they are blind to the fact that the entire world does not use Windows... If you have trouble with the website try to access it via Firefox or Chrome (if Safari doesn't play well on that site) sometimes Firefox or Chrome does a better job interpreting all the non-standard WC3 code Windows sites love to use. Download a copy of each of those browsers in advance an try them out so you are prepared in advance. -
I am trying to remove Office for Mac from my Macbook Air. I've deleted the files and moved to Trash, but can not empty Trash. This message continues to display when I attempt to empty Trash and thereby delete all Microsoft plist files...
You can't delete Office simply by throwing the app in the trash.
Here are the instructions for removing it, follow them exactly. -
Hyperlinks from Office for Mac don't work after I installed OS Mountain Lion
I installed OS Mountain Lion a week ago. Since then hyperlinks have not functioned from e g Word, Excel or Outlook for Mac. I am running MS Office for Mac 2011.
I was earlier using Snow Leopard and did not have any problems with that at all!
Needless to say, this is quite urgent as many emails contain important links, which I am unable to use
Is this a known bug??Office 2004 is a PowerPC-only suite and will not run under Mountain Lion. You'll need to upgrade to Office 2008 or Office 2011, or get one of the various programs/suites that can open and save in Office format (Apple's iWork apps, LibreOffice, OpenOffice.org, etc.)
Or you'll have to downgrade back to Mac OS X 10.6.
Regards. -
Office for MAC chrashes on Startup EXC_BAD_ACCESS
Office (Word, Powerpoint, Excel) 2011 for MAC chrashes on startup
Hi,
I am running Mountain Lion on a MacBook Pro Early 2011. I had the latest version of Office for Mac installed when it chrased.
I really need some help to solve this problem. Suddenly, my office for MAC chrashes on startup. It applies to all office programs (Word, PowerPoint and Excel). When I try to start either up, Microsoft Error Reporting immediately shows up.
It is definitely worth mentioning that I also fiddled with the Microsoft User Data folder, which to my much annoyance places itself in the "Documents" folder on the mac and REFUSES to go away. Then I placed it in the library preference folder and it hasn't returned since, but the problem might or might not be related to that... Who knows. I think I did a lot of damage when moving that folder around. And I really think it is related to the problem.
I have earlier, leading up to this, experienced problems in connection to a file/document or something called "Normal"(??)
About two months ago. I removed Office for Mac and did a clean install. However the problem returned after about 6 weeks.
This is the report, I get. I need some help to understand what is wrong here and what I can do to solve it.
Thank you very much
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-08-09 20:33:30 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.2.3.120616
Crashed Module Name: Microsoft Word
Crashed Module Version: 14.2.3.120616
Crashed Module Offset: 0x00005207
Blame Module Name: Microsoft Word
Blame Module Version: 14.2.3.120616
Blame Module Offset: 0x00005207
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0I too am having similar issues. I had Microsoft Office 2011 for Mac on auto update. The 2nd to last update (the latest update was ironically and error reporting update for Mac!) is what caused the problem as everything was working find until then.
Work, Excel and Power Point will load to about 44% and then crash. It appears to have also affected Microsoft Silverlight as Netflix will not play content on my computer anymore and says there is a DRM error (Digital Rights Management).
Here is there error log I get:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-05-13 05:34:01 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.4.130416
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0:
# 1 0x0a080b06 in ___read_nocancel + 0x0000000A (libsystem_kernel.dylib + 0x00014b06)
# 2 0x09fa062a in __sread + 0x00000023 (libsystem_c.dylib + 0x0007e62a)
# 3 0x09f9ff0f in ___srefill1 + 0x00000022 (libsystem_c.dylib + 0x0007df0f)
# 4 0x09f9c1e9 in _fgets + 0x000000CB (libsystem_c.dylib + 0x0007a1e9)
# 5 0x02386adc in _McpPushFontUser + 0x0000152A (MicrosoftComponentPlugin + 0x000dcadc)
# 6 0x02386cd9 in _McpPushFontUser + 0x00001727 (MicrosoftComponentPlugin + 0x000dccd9)
# 7 0x02301280 in _McpSetCursor + 0x00003311 (MicrosoftComponentPlugin + 0x00057280)
# 8 0x022fcd68 in _McpRunFontMenuIdleTasks + 0x00000A6F (MicrosoftComponentPlugin + 0x00052d68)
# 9 0x022fc347 in _McpRunFontMenuIdleTasks + 0x0000004E (MicrosoftComponentPlugin + 0x00052347)
# 10 0x022e28b1 in _McpFontIndexFromTokenString + 0x00001AB4 (MicrosoftComponentPlugin + 0x000388b1)
# 11 0x022cdfae in _McpStartupFontMenu + 0x000000CA (MicrosoftComponentPlugin + 0x00023fae)
# 12 0x000bb6de in __mh_execute_header + 0x000286DE (Microsoft Word + 0x000286de)
# 13 0x00095dd5 in __mh_execute_header + 0x00002DD5 (Microsoft Word + 0x00002dd5)
# 14 0x050b0c85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
# 15 0x000954f5 in __mh_execute_header + 0x000024F5 (Microsoft Word + 0x000024f5)
# 16 0x000954a6 in __mh_execute_header + 0x000024A6 (Microsoft Word + 0x000024a6)
X86 Thread State:
eax: 0x000c018c ebx: 0x00000000 ecx: 0xbff69d2c edx:0x0a080b06
edi: 0x09feadb8 esi: 0x09feadb8 ebp: 0xbff69d48 esp:0xbff69d2c
ss: 0x00000023 eip: 0x0a080b06 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000286
Thread 1:
# 1 0x0a0819ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
# 2 0x09ec07a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x0a0819ae
edi: 0x00000000 esi: 0x09ec08a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x0a0819ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
X86 Thread State:
eax: 0x00100170 ebx: 0x09f3acc7 ecx: 0xb0102f6c edx:0x0a0810ee
edi: 0xb0103000 esi: 0xb0103000 ebp: 0xb0102f88 esp:0xb0102f6c
ss: 0x00000023 eip: 0x0a0810ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
X86 Thread State:
eax: 0x00100170 ebx: 0x09f3acc7 ecx: 0xb0184f6c edx:0x0a0810ee
edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c
ss: 0x00000023 eip: 0x0a0810ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 4:
# 1 0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
X86 Thread State:
eax: 0x00100170 ebx: 0x09f3acc7 ecx: 0xb0206f6c edx:0x0a0810ee
edi: 0xb0207000 esi: 0xb0207000 ebp: 0xb0206f88 esp:0xb0206f6c
ss: 0x00000023 eip: 0x0a0810ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 5:
# 1 0x0a080c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x09fc2883 in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a0883)
# 3 0x02ae7ce2 in _MerpCreateSession + 0x00000B3F (merp + 0x00002ce2)
# 4 0x02ae73ae in _MerpCreateSession + 0x0000020B (merp + 0x000023ae)
# 5 0x02ae7339 in _MerpCreateSession + 0x00000196 (merp + 0x00002339)
# 6 0x02ae88d6 in _MerpCreateSession + 0x00001733 (merp + 0x000038d6)
# 7 0x09f385b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 8 0x09f22d4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0288ae8 ecx: 0xb0288a7c edx:0x0a080c72
edi: 0x09fc29a6 esi: 0xb0288ae0 ebp: 0xb0288ac8 esp:0xb0288a7c
ss: 0x00000023 eip: 0x0a080c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 6:
# 1 0x0a080c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x06d73cb5 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009fcb5)
# 3 0x022b64d8 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c4d8)
# 4 0x06d727c8 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e7c8)
# 5 0x06d7274b in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e74b)
# 6 0x09f385b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 7 0x09f22d4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
X86 Thread State:
eax: 0x0000014e ebx: 0xb030a500 ecx: 0xb030a46c edx:0x0a080c72
edi: 0x09fc29a6 esi: 0x00000000 ebp: 0xb030a4b8 esp:0xb030a46c
ss: 0x00000023 eip: 0x0a080c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 7:
# 1 0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
X86 Thread State:
eax: 0x00100170 ebx: 0x09f3acc7 ecx: 0xb040ef6c edx:0x0a0810ee
edi: 0xb040f000 esi: 0xb040f000 ebp: 0xb040ef88 esp:0xb040ef6c
ss: 0x00000023 eip: 0x0a0810ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 8:
# 1 0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
X86 Thread State:
eax: 0x00100170 ebx: 0x09f3acc7 ecx: 0xb0490f6c edx:0x0a0810ee
edi: 0xb0491000 esi: 0xb0491000 ebp: 0xb0490f88 esp:0xb0490f6c
ss: 0x00000023 eip: 0x0a0810ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Loaded modules:
0: Microsoft Word (14.3.4.130416 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MicrosoftSetupUI (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
4: Netlib (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: Carbon (155 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
8: QuickTime (2599.24 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
9: merp (2.2.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
10: MSXML (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
11: MicrosoftOffice (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
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205: JavaScriptCore (8536.28.10 Reg=English Loc=0x0000: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
206: QTKit (2599.24 Reg=English Loc=0x0000: /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
207: AppleSystemInfo (2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
208: CoreMedia (926.87 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
209: MediaToolbox (926.87 Reg=English Loc=0x0000: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
210: VideoToolbox (926.87 Reg=English Loc=0x0000: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
211: CoreMediaAuthoring (914 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
212: CoreMediaIO (4155 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
213: MediaControlSender (170.20 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
214: CoreAVCHD (5600.4.16 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
215: CoreAUC (6.16.13 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
216: Apple80211 (832.18.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
217: CoreWLAN (302.12 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
218: CoreWiFi (122.12 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
219: AppleVA (5.0.19 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
220: CorePDF (2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
221: QuickLook (555.5 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
222: DisplayServices (357 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
223: ImageCaptureCore (5.0.2 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
224: PreferencePanes (15.1 Reg=English Loc=0x0000: /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
225: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
226: AOSKit (152.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
227: AOSMigrate (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
228: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
229: ApplePushService (3.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
230: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
231: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
232: mbunamedstrings (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
233: CocoaTooltipParser (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
234: WebCore (8536.28.10 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
235: AGL (AGL-3.2.1 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
236: DocEx (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/DocEx
237: WinHttp (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinHttp.framework/Versions/14/WinHttp
238: MicrosoftCredui (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
239: MicrosoftDDCS (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
240: WinAPIUI (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinAPIUI.framework/Versions/14/WinAPIUI
241: MicrosoftCSI (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
242: MetEx (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MetEx.framework/Versions/14/MetEx
243: MicrosoftFBA (14.3.4.130416 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
244: XPG (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/XPG.framework/Versions/14/XPG
245: MicrosoftFS (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFS.framework/Versions/14/MicrosoftFS
246: MicrosoftWlmFile (14.3.4.130416 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
247: MicrosoftWebServices (14.3.4.130416 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
248: Oimg (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Oimg.framework/Versions/14/Oimg
249: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
250: CoreServicesInternal: /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
251: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
252: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
253: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
254: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
255: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
256: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libTrueTypeScaler.dylib
257: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libType1Scaler.dylib
258: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
259: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
260: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
261: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
262: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
263: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.8.3 (Build 12D78)
CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
gestaltSystemVersion err = 0, result = 0x1083
Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560
Microsoft Application Information:
Error Reporting UUID: ED504BC3-7C57-4B20-A296-F8A887C9AE7C
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 39
Please help. I've tired virtually every single blog fix and done several clean installs of the program with no luck and trying to get Microsoft to respond, let alone help, is impossible!!!
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