Kestrel password not working, how do I do a factory / hard reset

I have forgotten the password to get into my EE Kestrel, and I've tried a hard reset following the instructions elsewhere in this community (pressing on/off & volume buttons simultaneously). Every time the following happens - I get an Android robot image, followed by the message 'check sd update pkg is exist......make sure usb cable has been inserted! usb update starting.....' Then it just hangs. I switch it off and try again with power/volume buttons as before, and the same thing happens every time. I called the EE helpsesk, but they can't resolve so they gave me the Huwawei phone technical helpdesk. They told me that EE should not have given me their number, as EE put their own software on the Kestrel, and Huwawei can't support it Any suggestions please?

Hi ,
Thanks for joining the Community.
Once you reach the recovery screen you should be able to use the volume buttons to scroll through the menu. You need to select 'Factory Reset'.
Please be aware that this will wipe all saved data and media from your phone.
Thanks
James

Similar Messages

  • HT1476 my iPhone is only 3 months old and will not charge unless it is turned off and when i try to hook it up to iTunes it says it is an "unrecognizable device" and it will not work!! I have tried the hard reset a hunderd times and that dosen't work eith

    please help me!

    Clean iPhone charging port with a clean dry toothbrush. Try different good USB Cable. If still problem, all iPhone 4S have full Warranty, make Genius appointment and take iPhone to Apple for resolution of problem.

  • HT201269 I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and  basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can

    I am trying to remove the backup encrypt for my Iphone 4 but the itunes ask for the password and  basically I have not set any password before ...!!! Please note that I entered the password for my apple account and also it did not work, how i can reset it?

    You can't reset it.  If you don't konw the password then you can't use that backup

  • Apple password not working in iCloud since I updates my email address. Still lists my old email but doesn't accept old password. How do I access?

    Apple password not working in iCloud since I updates my email address. Still lists my old email but doesn't accept old password. How do I access the cloud?

    To change the iCloud ID ("email") you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • Password not working, reset and not working again ...

    Hi I have had nothing but problems today I think my account has been hacked.  Couldn't log in to Skype on PC or iPad kept saying my password was incorrect, though same password I have always had.  I changed my password by having Skype send me a new one to my email.  I activated it and created new password and all good.  IN the middle of a call it shut down suddenly and when I tried to log on again, it said it didn't recognise the password I only just created that had worked already.  Kept trying and still nothing. So I went to create a THIRD password and now skype is saying my email address doesn't exist.  I have had this account for years and they only just sent me a new password to that email address so it certainly does exist.  Left for a few hours and now tried again and it says i have tried too many times today.  I have actually tried to create  new account to be able to use skype.  Can anyone explain what is happening? I am currently scanning for viruses but i really want to be able to use my old account with all my contacts on it rather than start from scratch!  My mother in law is having the same problem with her account so I wonder if it's a virus??  At the same time I have started receiving a bunch of emails from 'skype' in Chinese so I assume this is connected somehow?  Please any ideas on how to fix this?! 

    Have received numerous of the following:  also my account isn't working, passwords not working, can't access anything.  I think it's been hacked.  It is now not even recognising my email address.  Please advise how to fix.  Please note I did not follow any links in any of these emails that have been sent to me.
    本邮件自动发送，请勿回复。
    您好，sarahodonnell79：Skype管理器分配的Skype点数
    管理员Brian Leahy（来自Skype管理器Recognize polite beauty）为您分配了一些Skype点数。 您可以立即开始使用该功能。
    以下是为您分配的内容：
    Skype点数：EUR 8.00
    您的Skype用户名为sarahodonnell79 日期：2012-10-3
    查看您的Skype帐户
    Skype点数的用途：
    拨打世界各地的座机和手机 通过Skype WiFi使用WiFi热点 激活Skype To Go号码 启用呼叫转移
    如果需要协助或想要申请其它Skype功能，请联系您的管理员，他们的详细资料位于成员列表。 或者，如果需要任何其它帮助，请查看Skype的支持页面。
    我们希望您尽情享受使用Skype点数的乐趣。           
    谢谢！ Skype同仁

  • SLD connection user/password not working.

    Hello friends,
    I am new bee in SAP Netweaver.
    I installed SAP Netweaver for java.
    Now I want to connect it with BAPI from SAP.
    so, some where i am sucked with SLD. I opened Visula Administrator and nothing there to connect.
    I also tried http://localhost:50000/sld but my user/password not working.
    1. What to do to see/get username/password for SLD?
    2. How to connect netweaver to access SAP ZBAPI?
    Regards,
    RH

    Hello friends,
    I am new bee in SAP Netweaver.
    I installed SAP Netweaver for java.
    Now I want to connect it with BAPI from SAP.
    so, some where i am sucked with SLD. I opened Visula Administrator and nothing there to connect.
    I also tried http://localhost:50000/sld but my user/password not working.
    1. What to do to see/get username/password for SLD?
    2. How to connect netweaver to access SAP ZBAPI?
    Regards,
    RH
    Hi Ronny.
    Where is your UME running? On the java engine, on an ABAP system or at a LDAP?
    What i want to say is that your user has to gain the rights to connect to the SLD. Easiest way is to give you admin rights - to do that you have to know where your userstore is running....
    I am not sure if this is correct http://localhost:50000/sld
    Normally it should look like http://my.sap.com/56600/sld where my.sap.com is a fqdn and 56600 is the port of the java engine. 66 ist the system number of the as java.
    ZBAPI? I do not really know but i think you have to use a jco to connect...
    regards,
    Martin

  • Macbook pro to HDTV, video is working but audio is not working, how to make audio work as well

    Macbook pro to HDTV, video is working but audio is not working, how to make audio work as well

    If you use an HDMI cable, the audiostream will be integrated, so there will be sound when using an HDMI cable!
    Not necessarily.  That only works as stated if you have one of the most recent MBP's that has a built-in HDMI port.
    If the MBP only has a Thunderbolt or miniDisplayPort, you need an appropriate adapter cable and even if you use an HDMI adapter or cable to connect to your HDTV there is no guarantee it will carry audio.  You have to determine if your specific MBP model supports audio out through its miniDisplayPort or Thunderbolt output, and whether the adapter does likewise.

  • BB apps is not working, how to create BB email add? please help

    BB apps is not working, how to create BB email add? please help

    If none of the blackberry apps are working and you are unable to setup an email address..... have you got a Blackberry Data Plan active on your account?

  • On another PC I want to backup my bookmarks but my Firefox browser is not working how can I do the backup before I reinstall Firefox

    On another PC I want to backup my bookmarks but my Firefox browser is not working how can I do the backup before I reinstall Firefox.
    Firefox can't renew it's last tabs and now won't run and let me do a backup

    It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
    Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
    *Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
    See also:
    *http://kb.mozillazine.org/Session_Restore
    *http://kb.mozillazine.org/sessionstore.js
    *http://kb.mozillazine.org/Multiple_profile_files_created

  • I keep trying to set up a new Apple ID but apparently my card info is not working. how do i fix this? "contact ituunes support to complete this transaction"

    i keep trying to set up a new Apple ID but apparently my card info is not working. how do i fix this? "contact ituunes support to complete this transaction"

    If the problem persists, you'll probably have to make another apple id, it wont take off any games or music or apps or anything you've bought it will all stay there, i have two apple id's and i don't have a problem with anything.

  • MY APP STORE IS NOT WORKING.HOW TO ACTIVATE IT?

    MY APP STORE IS NOT WORKING.HOW TO ACTIVATE IT?

    Hi sahaabhijeet,
    The resource below explains how to use the App Store on your iPhone:
    App Store Frequently Asked Questions (FAQ) - Apple Support
    http://support.apple.com/en-us/HT2001
    The App Store is a place where you can download new applications for your iPhone or iPod touch. You can browse the App Store on your computer with iTunes, or by tapping App Store on your iPhone, iPad, or iPod touch.
    Do I need to sign up for a new account to shop the App Store?
    If you already have an iTunes Store account, you can shop the App Store. If you do not have an iTunes Store account, you can create one using iTunes. Verify that the country flag at the bottom of the iTunes Store home page displays your country, then choose Store > Create Account. Click here for a way to set up an iTunes App Store account without a credit card. You can also create an iTunes Store account directly from your iPhone, iPad, or iPod touch by following these instructions.
    Accepted payment types
    Shopping the App Store requires an iTunes Store account. When you create an iTunes Store account, you must provide a payment method for your purchase. The available payment methods vary by country, but typically you can use credit cards, gift cards, store credit, or PayPal. 
    In countries where the iTunes Store only sells applications, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, and PayPal are not accepted. Depending on your App Store country, prices are listed in either US Dollars or Euros.
    What can I purchase from the App Store?
    At the App Store, you can browse and download applications for your iPhone, iPad, or iPod touch. Applications from the App Store can be downloaded to, but not used on, your computer. To use an application from the App Store, simply sync it to your iPhone, iPad, or iPod touch. The App Store is also available on iPhone, iPad, or iPod touch1 and works over mobile phone networks and Wi-Fi, so you can download applications wirelessly and start using them instantly.
    To use applications or the App Store with iPhone, iPad, or iPod touch, you must have iOS 2.0  or later installed on your iPhone or iPod touch, and iOS 3.2 or later on iPad.
    Some applications are not available in all countries. Application availability and pricing are subject to change.
    Cheers,
    Judy

  • I DON'T WANT TO UPGRADE OR HAVE AN ADD ON EVER, DISABLING UPDATES DOES NOT WORK, HOW DO I KILL ALL MEASAGES FOR UP GRADES AND ADD ON'S FOR EVER, ONCE AND FOR ALL, COMPLETELY, THE END AND NEVER BE BOTHERED AGAIN EVER!

    I DON'T WANT TO UPGRADE OR HAVE AN ADD ON EVER, DISABLING UPDATES DOES NOT WORK, HOW DO I KILL ALL MESSAGES FOR UP GRADES AND ADD ON'S FOR EVER, ONCE AND FOR ALL, COMPLETELY, THE END AND NEVER BE BOTHERED AGAIN EVER! ALSO IF I KILL MYSELF I WILL HOLD YOU PERSONALTY RESPONSIBLE.edit

    There is a world of information in these forums if you use the search function near the top right of this page. Just type in NAS for example and you get many threads on the subject (marked with a green checkmark if it solved the question) another example would be Airport Exterme and sound system. Once you formulate your ideas better then specific questions can be addressed one at a time. You may find that a less expensive choice for a server might be a mac mini. Good luck with your project, ask more specific questions and update you systems profile.

  • I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out.  I looked at system settings on trackpad and it is set, but does not work How do I get it started?

    I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out.  I looked at system settings on trackpad and it is set, but does not work How do I get it started?

    This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
    Here's the link for the safeboot
    http://support.apple.com/kb/HT1564?viewlocale=nl_nl

  • HT5622 Why is my Apple ID or password not working anymore after I reset my password?

    Why is my Apple ID or password not working anymore after I reset my password?
    It keep asking my password... I have reset it, then, when I enter the new password, it's not accepted...

    Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • Why is my apple ID password not working on ipad2 after updating to iOS6?

    Why is my apple ID password not working after upgrading to iOS6?

    Who knows?
    Settings>iTunes and App Stores>Tap your ID and sign out. Reboot your iPad.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Go back to the settings and sign back in again and see of it works now.
    If it doesn't work, post back with some information that might help us help you. Describe what you are doing in some detail and it might let us better understand why this is happening.

Maybe you are looking for