Key Board not working on Compact CQ60-420US Laptop

One day the key board and touch pad  was working and the next day it would not work. I tried a restore to a day that I know it was working to no avail. I have a Compact CQ60-420US laptop. This laptop is not moved around as it just sits on the desk all the time. Any thoughts anyone?
Thanks,
Papa Derr
This question was solved.
View Solution.

You can try the following steps:
1. Please remove all external devices from the computer, remove the battery and the AC Adapter. After that, hold down the power button for 10 seconds. Reconnect, restart and check for functionality. 
2.  Go to BIOS and check if the Arrow keys are working. This will isolate any issues with the Operating System. 
3. Try using an external Keyboard and Mouse. This will help us determine if the issue is with the computer hardware or the Operating System. 
Regards,
Deka
**I work for HP.**Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give a quick thanks.

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