Key board shortcuts (iPhone

Hi,
I have an iPad 4th gen and iPhone 5. Both are running iOS 7 but my keyboard shortcuts won't synchronise.
The ones on my iPad are different to my iPhone but I have iCloud on both and document and data switched on for both.
Can anyone help please? I've tried to reset the settings via iCloud.com and also done a full restore today but my iPad has different shortcuts to my iPhone.
Cheers, b

I'd like to know, too> According to your manual: "Your device has a proximity sensor. To extend battery life and prevent accidental selections, the touch screen is disabled automatically during calls, when you place the device next to your ear." All well and good, but how do you get the screen back when you are confronted by a call menu - "if you want billing, press 1, if you want tech service, press 2. To hear these options again, press 3." Since the screen has been disabled automatically, how do you press 1 and/or make a selection? The manual simply doesn't say. Weezy

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