Key Pad Problem with my Curve 8520 & the HIGH COST of owning a BB

I used to keenly watch RIM and its progress and how it created a niche for itself and how it started successfully fighting the goliaths who were entering into this niche.
This love culminated in me buying a Curve 8520 through Airtel, my GSM service provider against the wishes of my wife. I paid a huge (per my standards) Rupees (Rs) 12500 for the instrument.
This Monday, while I was responding to a text message I realised that 2 of the keys ( R & H) are not responding. I thought this is a temporary glitch and I switched off and switched on to realise that this has not changed. Added to the problem was that the faulty key is part of the PIN and the device cannot be activated.
I contacted my service provider who quoted Rs 7000 for repairing the key. Since I am maintaining a strict diet and a healthy lifestyle I did not get a cardiac arrest though I could feel a numbness in my head when I heard the estimate.
When I told the person on the other side of the phone that this is unfair...He also agreed and said that many customers have complained about the high cost of ownership and that RIM might reduce their prices in Jan 2012.. But I can't hold on without using the instrument till jan 2012
Now I remember that my car (Ford Fiesta) was also bought during the same month as my BB phone. Let me confess that I have not spend even Rs 3000 on maintaining that car so far despite me driving 80 kilometers 5 days a week..
My Request:
Sorry for the rambling...Coming to my request.
I cannot afford to spend Rs 7000 for a repair and I expect RIM to do this free (why should key pad of a carefully used phone fail in 14 months) or a maximum of Rs 500. While I love the features and by now I am sort of addicted to this pet of mine, I am also practical enough to realise that I should not spend out of my means.....So I will have to switch back to a normal phone....
Is there any other way out ?
Regards
Rajesh
Chennai, India

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Similar Messages

Problems with BB Curve 8520 - Need Help!

Hey you,
I have a BB Curve 8520 and I love it so much.
But in the last week there came up a few prblems I cannot solve without help.
I love my Blacky and don't want to buy a new because Blacky and I, we are a great team since 16 months.
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps, which brings my to my next problem: I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD" and that is so exhausting as well as being without WhatsApp. I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
Can you help me please?
What is wrong with my Blacky?

sdgardne wrote:
Hi and Welcome to the Community!
>> Thank you for helping me!
BlackBelly2308 wrote:
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps
sdgardne wrote:
Unfortunately, that information is a bit too vague from which to understand what is going on. Can you perhaps provide a specific sequence of steps (step-by-step, please) that you conduct that leads to this point. Also, the exact and complete content of the error message presented will help greatly in understanding what is going on.
>> For example: Options > BlackBerry ID > "Unable to update BlackBerry ID account information while offline."
Everytime I try to download an application from the App World, the message "Error cannot get new token due to device offline state. (Error ID: 40760)" is shown on screen.
BlackBelly2308 wrote:
I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD"
sdgardne wrote:
Here is a KB that discusses that error:
KB21694 907 invalid COD error appears when third-party applications are downloaded
From that, it sounds like your BB is likely associated with (or once was) a BES server...and that the IT Policy is blocking the ability to install this app. If you are on BES now, then talk to your BES admins as they are in control. If you are not on BES, then please check this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are not on BES, then you need to remove the IT Policy. But, that's going to be a big job...it will totally wipe your BB clean of everything. So, to prepare, please review and conduct the Backup steps documented in the link you can find in my auto-sig on this post. After you have a full backup, you can conduct this:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
After that completes, when you conduct your restore, DO NOT do a full restore...rather, restore only those databases you need (e.g., contacts, calendar) and especially avoid any databases that have anything to do with Enterprise or IT Policy...if you restore those, you'll just wind up back where you are now.
>> I have checked my BB for any IT Policy but didn't find a thing. Maybe I didn't search for it right?
Furthermore I don't know what this BES and BIS are about, I am using the normal BB Browser if it's that what you were asking for. Should I reset my smartphone anyway?
BlackBelly2308 wrote:
I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
Hmmm...an IT Policy may or may not be at fault here...
BlackBelly2308 wrote:
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
sdgardne wrote:
I don't understand...can you provide the step-by-step that causes this to happen?
>> I solved the problem already, thanks to devolco below!
sdgardne wrote:
Good luck and let us know!
Thank you so much for your help!!

Problem with BB Curve 8520

Hello everybody,
I have got a Blackberry Curve 8520 for one year now, and I engaged myself for 24 months with my operator ( Orange FR)
Two days ago, I got a problem with a button 2/e, which doesn't work anymore. It happened suddenly, I was writtening a message when I broke ..
I don't know what should I do, is there any Blackberry assurance ? or something that can fix it ?
Had anybody ever had the same problem ?
Thank you very much
Joz

Hi and Welcome to the Forums!
If you purchased your BB through your carrier or an authorized reseller, then they are your warranty service provider. Typically, the devices are warranted against defects for one year. You should take it in to them for evaluation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with my curve 8520

Hey guys, I have been tryning to update my curve 8520 but its always hanging continuosly on the Loading Application Modules stage since morning. I am exhausted pls help me out please my phone is not usable currently.

Hi and welcome to the forums kennedyvault!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Are you getting any error messages? Are you actively trying to update the OS or just responding to an automatic OS update notice in Desktop Manager?
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Problems with my curve 8520 model

Over the past two weeks my phone has been Acting quite odd. The first thing that happened was my phone completely locked up on me. It was working perfectly fine when I was Awake. I woke up in the middle of the night checked my phone. All I couldn't enter my password just scrolled through the menus of the phone being locked. It would let me enter into the menu eventually but wouldn't let me enter my password. I did A hArd battery pull with the phone on at least 20 times before It started working. I also took the sim cArd out few times. Right before the phone locked up it stArted doing that with the A's I type. Capitalizing them As I type them for no reAson. It was also adding "A" to A letter I would enter so if I hit my "s" key it would type "As" and it would keep doing that a few times before it stopped.
Since then other problems have occurred. Since then I have bAcked up my phone twice th first time updated the softwAre. It is on
v5.0.0.1067 (Bundle 1728, Platform 5.2.0.96). I believe that is the highest softwAre I can have right now. I have no added apps besides app world just the ones that were on the phone to begin with.
The other problems that started recently would be my keys lock up every once in awhile. I need to either hold down the trAckpad or press buttons and it will start responding eventually. It some times does this in bunches like every few minutes some times it doesn't do it for awhile. Some times the "A" button doesn't respond at all other times it randomly types A few times. Then other times It randomly types A's alt the "*". My phone will turn off but the power button won't turn it bAck on. I have to reboot the phone if I turn it off. Every time I turn it off it says phone can next be used or something like that on july 28th 12 Am which is when I have an event set. So here's a list of the problems
Phone comes unresponsive specifically when the backlight goes off (when phone isn't being used and screen turns blAck/ nothing on screen)
"A" button acts funny
Phone will turn off without A problem, won't turn on unless battery pull takes place.
Gets stuck in alt mode from time to time which happened when phone was completely locked up. And I couldn't get it out of the alt mode.
There is no mark of water damage at All the box of the inside of my phone is completely white. I've also had the phone about A yeAr. It will be A year some time next week.
Any help will be appreciated thank who ever it may be in AdvAnce.

HiJMic19,
Welcome to BlackBerry Support Community Forums.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT .
Do a selective restore as shown here: http://bbry.lv/bhaArf making sure to restore essential data only such as contacts and calendar.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Problem with my Curve 8520 Smartphone

When I select an application in the main menu (calendar, contacts, etc), if I press "options" the device ts sends me to "Home Screen Preferences" page which has never happende before. I tried a battery pull but that hasnt worked. I gather this is a problem other have had too - PLEASE HELP:

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with BBM curve 8520

how to use the bb messenger? do i need to have internet connection?

The user guide can be found here - http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=Messaging+%26+Emai...
And yes, you do need the internet, and specifically a Blackberry Data Plan - http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

Problems with my Curve 8520

My Blackberry doent play videos on youtube, i cant acess facebook, msn, and gps! Can someone help me?

to play you tube file needs an additional apps like flashplayer you try downloading this app.
http://appworld.blackberry.com/webstore/content/9001
or xenozu.
before we proceed do you have internet access such as EDGE, 3GS, or wifi?

Problem with my curve

Good Evening
I have a very big problem with my curve 8520 as the track pad hangs alot and I need to do hard rest several times and then it works after around 6 restarts.
The biggest problem is when i wanted to reload the OS , the computer does not detect the bb when it is connected, it is as if nothing is connected to the computer.I have tried 2 laptops the same problem and I have tried another bb with the computer and that works.My current OS is 5 and I even tried to load OS by force using app loader but it is of no use as the computer doesnt detect it.
I want to know if there is a solution for this problem and if there is an ota link for os so that i can download it .
pls help me.
regards

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Problem starting my Curve 8520

Hi everyone, I have a serious problem with my curve 8520, since yesterday, I could not start my device anymore. When I start the device, it start to boot up until maybe 75 % and then it starts all over again from 0. naturally I tried to pull the batterie out, and waited like couple of minutes but it still want works.
does anyone has similar experience? any suggestion on how to solve it?
thank you

Hello cassandra0612,
Welcome to the BlackBerry Support Community Forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB11320
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Problems with Photoshop cs4 for the Mac

I am having all kinds of problems with Photoshop CS4 for the Mac. When I boot the software it seems to work for a while then, I am unable to open upf a file in Photoshop. I drag a photoshop file over the application icon, the whole screen flickers and nothing happens. I am unable to quit Photoshop as the quit choice is grayed out and command-q will not make it quit. I have to force quit. I can repeat this pattern over and over. What is happening? How do I solve this problem?
--Kenoli

Thanks for the reply. I am using Photoshop 11.0.1. I am using the latest version of Snow Leopard. I have found both Photoshop and Dreamweaver to be pretty buggy for several versions now. My suspicions were that they were really engineered for Windows and never really fully implemented for the Mac. Dreamweaver crashes or hangs on me three or four times a day if I us it all day and does various annoying things like refusing to respond to the delete key after I have used it for a while. I have pretty much stopped using it to some degree for that reason and also because there is other software that does a lot of coding things I do much more directly and simply. Also Dreamweaver always seems to struggle to quit when I tell it to quit (that is, it takes a long time and gets hung up at places before it quits) and once it does quit, I always get a message saying that it has unexpectedly quit (even when I have told it to quit).
The problems with Photoshop (starting with just taking a long time to load) have escalated to the point I described today, which makes it almost unusable. I just reinstalled Snow Leopard to see if there was anything buggy in the system software. I will report if problems go away.
Regarding both the refusal to open image files and the grayed out quit command, made me think something like you, i.e. there was some dialogue box open somewhere. However, I couldn't find anything and I don't use two monitors.
So . . . Adobe just seems to be getting more expensive and more buggy.
Incidentally, why is it still running in Rosetta rather than natively? Adobe now has a real Intel processor to work with.
--Kenoli

TS3694 good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me

good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me

No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

TS5376 I'm having a problem with downloading and installing the new version of itunes for windows (11.1.4) I have done everything the troubleshooting article has said and it is still not working properly.

'm having a problem with downloading and installing the new version of itunes for windows (11.1.4) I have done everything the troubleshooting article has said and it is still not working properly. I have even done a repair to see if that works and it has not. Has anyone else found a new way to get it working?

Try Troubleshooting issues with iTunes for Windows updates.
tt2

HT1222 I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be..

I am trying to update my phone so I can save my info on my old phone & get a new phone, but I get a error that says "There was a problem with downloading teh software, the network connection timed out.." HELP! Not sure what my settings shoud be...
I never updated anything until now...I want o update my iPhone to the newest version, but i do not want ot loose all that I have on this phone. I was told I needed to update the operating systems so i can put things into the cloud for transport to new phone, but I am just not sure how to do this..Can you help out here??

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

Hello , please am having a problem with my iphone 5 , the battery runs out quickly , also if i turn on 3G it will run faster , 15 minutes and the iphone battery will be out , and my final problem is that is "no service " appears a lot can you help ?

Hello , please am having a problem with my iphone 5 , the battery runs out quickly ,another problem also if i turn on 3G it will run faster , 15 minutes and the iphone battery will be out . My final problem is that "no service " appears a lot especially when opening wifi or 3G , can you help ?

Your battery is running quickly because your cellular data connection is weak.
Is your phone carrier a supported carrier: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
For your no service issues: If you see No Service in the status bar of your iPhone or iPad - Apple Support

Key Pad Problem with my Curve 8520 & the HIGH COST of owning a BB

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