Key Store error won't allow me to backup, or upgrade OS

I was in the process of upgrading my OS when the phone rang.  I didn't answer it but it interupted the upgrade process, and when I tryed it again, it keeps stopping at the part for the Key Store, and it won't go past it.  I can't even do a backup.  Can anyone help me?
Here is a picture of where it stops.  It also says your device has encountered a fatal error.  But, once I unplug it from my computer, the phone works fine.

Ok one sec. Let me get that info together. I've made several videos in the past using the exact same kinds of photos from the same source and never had this problem before. I never had issues like this with premier elements 3.02 on my desktop computer either. I had elements 9 installed on my desktop and made several videos with no issues until about 6 months before I bought my laptop. My desktop was running windows xp and was pretty old and when I encountered this same problem for the first time on the desktop pc, I decided to just get a laptop thinking that maybe the issue was in my old pc. When I first got my laptop about a year ago, i had the dvd install disks for premier elements 3.02 and just decided to load that on and see how it did first before putting elements 9 on. I made 2 videos with no issues whatsoever and then started getting that same error message and could do nothing without the program shutting itself down. I hadn't made any videos since but decided to make one a few days ago. I tried again with 3.02 and got the same error message so I decided to download and install premier elements 9 and see how that would do. But again, I'm getting the same  error message. I just don't understand why it would work one time and then start getting these error messages the next.

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