Keybaard dosen't work except for ctrl key

my keyboard quit working after I was unable to restart computer for the new day, I ended up doing a back and reboot with  my boot recording. the back up the system did to my external drive was pathetic I lost alot of data, pictures, music, payment records to all my online accounts. 5 or 6 wipeout last 8 years disgusting this win 8.1 has been a nightmare foe me after 45 years on computers, since the old key punch machines.   Jerry

@nitehawk4300 
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

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