Keyboard and mouse pad do not work; authorised service?

the keyboard and mouse pad on my new macbook (3 weeks old)have stopped responding. I have tried everything to restore it except reinstalling the operating system. The disk utility and hardware test do not show any problems, and when I attach an external mouse and keyboard the computer works just fine. Can this problem be anything other than a faulty connection or lose wire?
I live in Venezuela and will have major problems getting the mac back to the US (where it was purchased) for service. Apparently there are "authorised service providers" here in caracas; does that mean they can work on my mac without me losing the warranty?
thanks for any help..

Huh...I've never managed to do what you have, so I'm a bit out of ideas...
That being said, if a customer brought me a machine in that condition, I'd boot from a "live" Linux CD, save all important data on an external drive, wipe the HD clean and install a fresh OS.
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

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Keyboard and Mouse pad don't work.

Can anyone help me? I figured I should come here before bringing it to a shop.
I have upgarded my ram from 2gigs to 4gigs with Crucial ram.
Though regardless if I have the new ram or old ram in, my keyboard and mouse pad don't work. There were occasions before when the keyboard would lock up for a short while, but I have no idea what's causing this.
My only thought would be that sometimes my computer would get unusually hot, but i just turn it off when that happens.
Everything else works fine, the USB ports work with keyboards and mouse's, the power chord works fine, there seems nothing wrong with the battery or display.
Thanks you for any help.

Welcome to Apple Discussions!
Has your keyboard and mouse quit working altogether or just when the computer is hot? And do I understand that an external keyboard and mouse will work with no problems?
And I am wondering about your computer running unusually hot. Are your fans operating properly? You might want to run the extended version of the Apple Hardware test to be sure that the fans and thermal sensors are working properly. If they are not, you will get one or more error codes.
Another thing to do to check when your Mac is unusually hot is the Activity Monitor. Select "All Processes" at the top right and check for any process running that should not be which is using lots of CPU.
I don't know if the keyboard problem is related to the heat problem or not, but I would want to know what is causing the heat problem too. Over time, excessive heat can cause damage to the logic board. It could also conceivably damage the ribbon cable which connects the keyboard and I would guess that the trackpad could also be affected. So it is important to see what is going on here. If you have been experiencing excessive heat on a regular basis, this might be the underlying cause of your keyboard and trackpad problems. If so, the heat problem will have to be fixed or the other problem will recur over time.
Try the AHT and post back with any results. Also, use iStatPro to check on your fans and make sure both are running at roughly equal speeds and that they run faster when the computer gets hot.
Good luck!

My Hp Pavllion dv7 keyboard and touch pad will not work

Hi. My Hp Pavllion dv7 keyboard and touch pad will not work. Been going on for a few months now. Read in the support forum that replacing the battery might help however it hasnt. Ran updates for Windows Vista and Microsoft Security Ess. Boots up just fine however unable to place in my password to get to my user profile and always have to work from guest......unless I have a USB keyboard handly at the time. I use a USB wireless mouse as well.
Please help and thank you

The keyboard and mouse (touchpad) are separate devices which could go bad at the same time but that would be a huge coincidence. I would try reseating the ribbon cables to the motherboard for both. Here is the Service Manual:
Manual

Cannot load the recovery media since my keyboard and touch pad do not work

My labtop Toshiba C55D-A5392 may have a virus issue which cause the keyboard and touch pad do not function. initially only a few keys don't work...after a couple days most keys don't work and now no keys are working and the touch pad failed too. I can't even load up windows now. I bought a recovery media from toshiba and try to reset the laptop to factory settings. I received the USB drive media from Toshiba, but I cannot load it since I cannot get the laptop into the bios (since my keyboard does not work). Can anyone help me to resolve this issue?

Try pressing the fn key and f2 to reach bios
or
try a usb mouse from your desktop
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

Why keyboard and mouse right click not working in Solaris and Linux?

Hi all,
I have two problems:
1) I am working on AWT/Swing application and its working fine in window enviornment,but while running on solaris and linux mouse right-click option window not poping up.
2) Ctrl+c,Ctrl+v,Home and End keyboard key are not working in solaris and linux OS for same application.
Pls provide me some solution for these problem.
-Dinesh

Hi Nik,
Thanks for reply. I found some solution for the above problem.
For mouse right click there was problem in my source code.I have not implemented the mousePressed() method
In case of keyboard Home, End and arrow key working fine after exporting AWTUSE_TYPE4_PATCH=false; in solaris and linux
But still Ctrl-c and Ctrl-v not working.
I am using JDK1.5.0_07+Eclipse IDE 3.1
-Dinesh

My applemac book has keyboard and mouse pad have stopped working and none of the applications open up ... what to do , it also will not switch off

Please help ... i have an external keyboard I can use and a mouse .. yet nothing opens on the mac book and its gettig hot .. help please

You can turn it off by holding down the power ON key for a few seconds.
To help you trouble shoot, we need to know the version of Mac OS X on the computer.

G70-250US notebook synaptics mouse pad will not work & keyboard will only work until I log onto pc

I have a G70-250US model notebook with Vista 32. I decided to reload OS due to issues with mouse pad and keyboard. I still have the same problem whereby the mouse pad will not work and keyboard will only work until I log in and then it will not work. External mouse and keyboard will work fine. I tried uninistalling drivers for both and rebooting and letting OS find new hardware and install the drivers and this still did not correct. I even pulled down the synaptics driver from HP site and still not working. I checked the BIOS and it is the most recent. I am at a loss. Any ideas on these issues.

Ok I tested a bunch of different Firefoxes on my pos linux box.
'''''Worked with xmodmap:'''''
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I have an old Dell Dimension 2400 I plan to use as a replacement for the Sony Vaio when it pops. I've held out as long as possible because it lacks a pci or usb wifi and I really didn't want to run 50 feet of cat5 up a flight of stairs to it. [as i type this i think i remember where a linksys stick for it might be]. Yes I guess it's about time I just do that.
Don't laugh but the reason I held off adding a simple usb keyboard was just lack of space in my tiny bedroom. My setup is on two tray tables side-by-side. Sony Vaio is on left one, my lcd monitor and mouse are on the other. I barely have room to put a cup of coffee on the one with monitor and mouse let alone a full size usb keyboard lol.
Anyway thank you again for all your help.

I have the macBookPro and the problem is the mouse pad does not work I tried everything but still does not work what should i do ?

I have the macBookPro and the problem is the mouse pad does not work I tried everything but still does not work what should i do ?
so i'm using the usb mouse

I want to clarify the issue.
The issue is with the MBP trackpad, and it works fine with an attached USB mouse.
With some ingenuity, you might be able to fix this yourself, but I suggest visiting your local Apple Store/Genius Bar. Some have fixed this issue and have posted their results online, but the Apple Store should be your first destination.
Post here with your results!!

Magic mouse, keyboard and track pad don´t work from sleep!

After coming back from sleep, the magic mouse, keyboard and track pad don´t work. I´ve tried everything and when this happens I have to restart may Imac. Help!!!

Hello jhspies,
After reviewing your post, it sounds like after you updated there are a few things having trouble. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
OS X Yosemite: If keys on your keyboard don’t work
Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues - Apple Support
USB and FireWire Quick Assist - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Help! My Mouse pad is not working properly. The arrow cannot be controlled, it just keeps jumping all over the page. How can I stop this?

Help! My Mouse pad is not working properly. The arrow cannot be controlled, it just keeps jumping all over the page. How can I stop this?

There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.
1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.
2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.
3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.
4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.
5. Reset the System Management Controller.
6. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.
9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

Keyboard and Touch pad is not responding

I have one Lenovo G450 with Windoxs 7 which was working fine. But suddenly I am having some strange behavior.
Like, when I am starting my laptop then its keypad or touch pad is not responding. After couple of shut down/restart (can't figure out how many times, actually its not constant) the keypad or touch pad is responding and working fine. Again when I shut down and try to start sometime later then having the same problem.
Please help.
--Bashar

Hi
Welcome to Lenovo Community
Please check the following options .
Try entering the Bios using F2 Button , If you are able to enter Bios
Load Setup defaults .
Then try to Load system to safe mode by pressing F8 key & check if you are able to use the Keyboard and Mouse
If it is working fine then try to uninstall the devices from device manager . Restart the system and boot to normal mode
and verify the keyboard & touchpad is responding .
Hope This Helps
Cheers!!!

My keyboard and mouse pad aren't responding

When I started my Macbook this morning the keyboard and mouse pad didn't respond.
In my office I use a USB-keyboard and MightyMouse and it seems like the MB still thinks they are plugged in. Now I have attached a different keyboard and mouse but the computer still behaves as if I am using my office keyboard.
What should I do?
PS: This happened after I installed the latest update. Could this have something to do with it?

Try going to System Preferences>Keyboard & Mouse>Trackpad> and toggling (check and then uncheck or the reverse) the option "Place two fingers on trackpad and click button for secondary click". I have my system set to safe sleep (hibernatemode 1) instead of the default sleep and the trackpad doesn't appear to load correctly on wake from sleep and the keyboard sometimes fails to respond. Doing the previous appears to reload the trackpad or at least makes it function correctly.
As for the keyboard functionality, I run my fingers across the rows of keys and within a minute the system recognizes the keyboard. The keyboard failure is rare, that trackpad is constant. this has happened since 10.4.6 and I don't know if it always did or is a regression.
For the keyboard section you may want to check System Preferences>International>Input Menu and try toggling the keyboard layout.
If you have a third party driver that may be causing an issue because I'm not sure how a Mac keyboard should work differently from any other keyboard with the right buttons.
Good Luck,
-j

My mouse pad is not working

My mouse pad is not working on my hp pavilion g6. The orange light that is usually on is not working and I've tried everything I can think of! I've already double tapped the small circle at the top left corner on the pad. It simply will not work. If anyone has any ideas please let me know.
Thanks

Hi,
Can you post back with the following details.
1. The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Every day, my keyboard and track pad don't work, so I have to shut my computer off and start it back up. It does this multiple times a day. What can I do to make it stop doing this?

Every day, my keyboard and track pad don't work, so I have to shut my computer off and start it back up. It does this multiple times a day. What can I do to make it stop doing this?

Try resetting your SMC and PRAM.
Resetting the System Management Controller >>
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
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I have a 2010 mac book pro and track pad is not working well, is there a problem with that year?

I have a 2010 mac book pro and track pad is not working well, is there a problem with that year. I heard that the 2011's had track pad trouble.

All recent versions of Mac OS X use bash, so avoiding Mavericks won't help you with that problem (which isn't a problem for most users).
iWeb is another matter. My advise: migrate your website to Wordpress first and start thinking about upgrades later.

Keyboard and mouse pad do not work; authorised service?

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