Keyboard and Trackpad Aren't Recognized in new MBP

I purchased a brand new MBP 15" 2.4 GHZ 2 GB RAM yesterday. I charged it and then turned it on. The computer does not recognize the trackpad or the keyboard. I've also looked at any patches/updates that are on the Apple support site, but when I went to install the only two that seemed relevant (12/07 & 2/08), the MBP message came up that I don't need these updates. I've also re-installed the factory settings and original software and tried to install patches again. Since the store is closed today for Easter Sunday, I thought I would see if there was a recommended fix from the group. Otherwise, as Graham thoughtfully suggested, I will take the machine back to the store tomorrow.
Apologies for not posting this question as a new thread earlier, I am new to this. Thank you Graham for the advice.

I brought the MBP back to the Apple store this morning. Within 20 minutes, I had a new one. They said it was most likely a hardware issue with the wiring. I'm happily typing this on the keyboard of my new MBP. Thank you to those that gave insightful advice over the weekend.

Similar Messages

Macbook Pro's keyboard and trackpad aren't functioning well, please help, thank you!

Dear Apple Support and Apple Communities,
hopefully this question will be easily understood and will be answered with answers that can help, useful and beneficial. I will explain the problem, story that I guess began the problem, specs and information of the Notebook and so on.
I love products produced by the brand, Apple, but they can get broken, ruined or destroyed. So, I do try my best to take care of devices that I have well. Although, my father bought a Macbook Pro last year, around November or December, 2013(I THINK). I don't think it's very old, maybe 3 - 5 months, but it should be in a good condition. I have dropped it many times, hopefully that won't effect the problem. Now, the problem, the Notebook is a beautiful device that I would love to keep using, but I don't really know how to use it properly and in the CORRECT/RIGHT/GOOD/SAFE way. If possible, can you list methods/ways to do those things? If so, thank you! Anyway, back to the topic, the Notebook's keyboard has a problem, some keys aren't responding, especially the alphabets/letters, I guess some other keys worked because I did the PRAM RESET. Anyway, the trackpad is also not functioning well, sometimes, when I right click the trackpad or when I click the entire surface with one finger(RIGHT CLICK OR SOMETHING ELSE), it would left click, I found a way to fix is, put the Notebook to sleep by closing the cover, hopefully that's alright. Anyway, it all began, I guess, when I was brushing my teeth. I dislike to waste time, so I used the Notebook and brushed my teeth simultaneously. I guess Saliva was being produced because of the acidic substance(TOOTHPASTE)? Anyway, my mouth had a lot of liquid in it, could have been Saliva, water and toothpaste. So, Physics, natural forces, Gravitational force occurred, some of the liquid left my mouth and onto the keyboard. I didn't panic because I think I heard that keyboard could not or did not suck in a lot of liquid, but I did clean it up. Anyway, the Notebook including the keyboard and trackpad were functioning like normal. I guess after three hours, something happened to the Notebook. I think I was using Safari in FULLSCREEN MODE and suddenly an application or software for another application appeared. It was requesting permission for an update, I think. I updated it and suddenly, the Notebook went haywire. Probably not immediately, but I guess the Notebook did go haywire. I tried searching for ways to fix it, but not much could fix or solve the problem. Hopefully your answer-s will fix or solve the problem, thank you.
Specs :
MacBook Pro
13-inch, Mid 2012
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Serial Number (COULD BE DANGEROUS AND RISKY TO BE GIVEN)
Software OS X 10.9.2 (13C64)
Built-in Display
13-inch (1280 x 800)
Intel HD Graphics 4000 1024 MB graphics
Memory (4 GB)
The Mac contains 2 memory slots, each of which accepts
a 1600 MHz DDR3 memory module. All memory slots are currently in use.
INFORMATION
The Notebook has a few dents, I guess. I tried to open the keys to check for toothpaste or liquids. My brother told me that toothpaste is dense, probably the answer? My other brother told me that the keyboard and/or trackpad are/is "shocked"(LIQUID AND ELECTRICITY, NOT SUCH GOOD COMBINATIONS). Hopefully this is enough to be counted as detailed and informative. Thank you for your time! Take care!

Take it to an Apple Store for diagnosis and repair. This will not be free, dropping the Mac and dropping liquids on it are not covered by the warranty.

My Keyboard and trackpad aren't working.

I recently restarted my MacBook and when it restarted and booted up the keyboard and trackpad won't work. I have restarted my computer since then and nothing. I took out the battery and unplugged it and rebooted it and still it won't work. The only button that works is the power button. I tried to put in my install discs and I can't choose to restore because the trackpad won't work...

I am currently having this same issue. What can I do to fix this??? Brand new macbook unibody.

Macbook 3,1. Clean install of Lion. Two days later my keyboard and trackpad aren't responding.

Left my computer for a couple minutes. Came back. Tried to move my mouse. Wouldn't move. Tried to Command-Tab to a different program. Keyboard wouldn't type. Plugged in my USB mouse and restarted. Got to the login screen and couldn't type in my password because the keyboard, along with the trackpad, still wasn't working. Tried powering down and removing the battery. Nothing.
So I scheduled a Genius Bar appointment. But is anyone else having similar issues with Lion upgrades killing their keyboard and trackpad?

So it happens constantly, but shutting down my machine, unplugging the power cable, removing the battery, and hitting the power button/holding it down to reset the SMC works every time. Anyone know what this means?

Keyboard and trackpad unresponsive on Late 2013 15" MBP Retina w/ Nvidia graphics

I just got my a new 15" retina MacBook Pro and am experiencing trackpad and keyboad unresponsiveness. The issue doesn't resolve itself with a restart. I can unblock myself by doing an SMC reset (http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US) but after some arbitrary amout of time, the keyboard and trackpad become unresponsive again. I can connect a USB mouse and keyboard or bluetooth mouse and keyboard and those will work. HELP!

Model Name:          MacBook Pro
Model Identifier:          MacBookPro11,3
Processor Name:          Intel Core i7
Processor Speed:          2.6 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          16 GB
Boot ROM Version:          MBP112.0138.B02
SMC Version (system):          2.19f3

MacBook not recognizing Keyboard and trackpad

Our white MacBook has suddenly devepoped the problem of not recognizing any of the internal input devices. A dialog box appears seeking keyboard and trackpad connections over bluetooth on the desktop after start up. I was able to work around this with a USB keyboard and mouse. What might be the problem?

sorry you say your built in trackpad. and your built in keyboard. reboot. reset your pram. maybe your smc
see if that helps

Intermittent keyboard and trackpad freezes in 10.5.2 (not again!)

Hi all,
I'm having a major issue with my MacBook Pro built-in keyboard and trackpad. This issue is incredibly reminiscent of the previous widespread keyboard/trackpad freeze problems, documented in a number of threads, such as here:
http://discussions.apple.com/thread.jspa?messageID=5860606
http://discussions.apple.com/thread.jspa?threadID=1196400
http://discussions.apple.com/message.jspa?messageID=6103438
http://discussions.apple.com/thread.jspa?threadID=1190210&tstart=0
What's special about this case is that these issues began very recently, well after I installed Mac OS X 10.5.2, which I recall is supposed to provide a fix for exactly this issue. I've never had a problem with this MacBook Pro notebook before, so this is incredibly unnerving.
The issue is frustratingly intermittent, but frequent. Sometimes the entire keyboard and trackpad locks up (freezes) and won't acknowledge any input whatsoever. Other times the keyboard and/or trackpad appear to get "choppy", sometimes the keyboard will miss a key causing a typo while typing or the trackpad will suddenly stop moving the cursor. Other times the keyboard will repeat keys by accident, causing maaaaajor typos (kind of like that).
What's really weird is that I'm seeing the floating "eject" bezel appear (the symbol that you see when you hit the keyboard's eject button) very frequently, when my fingers are nowhere near that key and I'm sure it's not pressed. This even happens sometimes when I'm not using the keyboard at all, just the trackpad (most often while scrolling with the two fingers gesture).
I've troubleshot this in a number ways. Here is one such troubleshooting session's activity log that I kept while performing the troubleshooting:
---- CLIP ----
MacBook Pro Keyboard Freeze problems troubleshooting log
* Symptoms are a frozen keyboard and trackpad, that is, no input being recognized by the keyboard or trackpad. Not even the light of the caps lock key lights up when the issue is present.
* Restarted computer. Issue recurred moments after logging back in and beginning to type.
* Restarting, zapping PRAM. Issue is gone for a little while but has recurred.
* Found a single line at the time issue began again in the "All Messages" log shown by Console.app that reads as follows:
4/24/08 Apr 24, 8:58:15 PM kernel USBF: 551. 7 IOUSBCompositeDriver[0x65b7280](IOUSBDevice) GetFullConfigDescriptor(0) returned NULL
* Restarting computer again, trying to boot in verbose mode. Can't!! Keyboard wasn't recognized even at this stage! Can't log in either, keyboard unresponsive at login screen.
* Restarting again (via external USB mouse). Login window comes up and keyboard input is acknowledged. Very strange.
* Keyboard input lost once again after using the keyboard for a short period of time.
* Restarting, zapping PRAM again, and Logging in as Leopard's "Guest" user to try and isolate issue...no good, just seconds after logging in, the keyboard and trackpad freeze again.
* Restarting once again, this time everything works. Noticed that the keyboard backlight is not lighting up in low-light situations. Trying to change the light level with the keyboard keys always results in the keyboard backlight bezel showing up with a prohibitory symbol. This is looking more and more like a keyboard driver issue.
* Repairing disk permissions, no problems reported. Verifying disk itself, no issues reported. Issue persists.
Observations and Lessons learned:
* This issue began slowly, with freezes sometimes happening hours apart from one another, however it accelerated quickly. Now sometimes only mere seconds after logging in, my keyboard is frozen and sometimes the keyboard is even frozen at boot time, so that start up modifiers are not even recognized!
* Zapping PRAM helps, sometimes, but only for a short period of time.
* No other traditional Mac fix seems to affect the issue (repair permissions, etc.)
* The issue occurs regardless of whether or not any peripheral devices are attached to the system.
Perhaps unrelated, but interesting (and new!) to note:
* The Bluetooth menu item reports that "Bluetooth: Not available", the Bluetooth System Preference pane is not visible, and System Profiler reports that "No information found" about Bluetooth.
---- END CLIP ----
I've yet to try resetting the SMC, or doing a clean install, but from the copious amounts of users who reported similar errors in the threads I linked at the start of this post, those options only sound marginally hopeful.
Some of these issues (like the weird eject key suddenly firing on its own) have been present for a little under a week, but the freezing is brand new. The only system-wide change I've made in the last week was installed the MacBook Pro EFI Firmware Update 1.5.1, which was successful (verified in System Profiler; my boot ROM version reads as MBP31.0070.B07).
So mostly I want to know if anyone else using OS X 10.5.2 is also experiencing this problem. Also, though I'm grateful I could actually use my built-in keyboard to type this message (even with occasional missed keyboard presses, GRRR!!!) my only reliable workaround is an external keyboard. Which is a decidedly annoying thing indeed.
Help?!?
Thanks!
-Meitar Moscovitz
P.S. AUGH! Just as I was typing that last sentence the keyboard froze again! So I'm actually finishing typing this post via a VNC session. So, so, so so frustrating!

I wanted to post once again with additional information just in case someone else is also having similar problems. Unfortunately, I'm almost certain that this is probably bad firmware or bad hardware, not a software issue at this stage. Here's why.
KERNEL PANIC! Take a look at the backtrace and you can clearly see that the Trackpad is to blame. Also, in the system configuration report, not the boot ROM version string, which indicates that I have indeed updated to the latest firmware provided by the recent release of MacBook Pro EFI Firmware Update 1.5.1.
Here's the Kernel Panic log and system configuration I reported to Apple:
PROBLEM DETAILS:
Fri Apr 25 14:46:15 2008
panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x34ba3a1a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x013e5000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x04f1f800, ECX: 0x00000040, EDX: 0x0bbccd80
CR2: 0x00000000, EBP: 0x3492bbe8, ESI: 0x3492bca0, EDI: 0x3492bca0
EFL: 0x00010202, EIP: 0x34ba3a1a, CS: 0x00000008, DS: 0x0bbc0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3492b9f8 : 0x12b0f7 (0x4581f4 0x3492ba2c 0x133230 0x0)
0x3492ba48 : 0x1a8c8a (0x461720 0x34ba3a1a 0xe 0x460ed0)
0x3492bb28 : 0x19ece5 (0x3492bb40 0x534500 0x3492bbe8 0x34ba3a1a)
0x3492bb38 : 0x34ba3a1a (0xe 0xba90048 0x10 0x10)
0x3492bbe8 : 0x34bae0c2 (0x0 0xbbccd80 0x0 0x40)
0x3492bc08 : 0x34bac46b (0x4f1f800 0x3492bca0 0x40 0x0)
0x3492bc68 : 0x34baed65 (0x4f1f800 0x3492bca0 0x40 0x40)
0x3492bd38 : 0x34baefc3 (0x4f1f800 0x0 0x0 0x59c159)
0x3492bd68 : 0x5955b3 (0x4f1f800 0x0 0x0 0x0)
0x3492bdf8 : 0x823383 (0x4340000 0x43d2d00 0x0 0x0)
0x3492be68 : 0x8248a8 (0x4340000 0x43c9000 0x0 0x0)
0x3492bed8 : 0x8248e0 (0x4340000 0x0 0x0 0x135f38)
0x3492bef8 : 0x8277cf (0x4340000 0x2 0x5396a0 0x42636ac)
0x3492bf18 : 0x41f963 (0x4340000 0x437b180 0x1 0x19d4b1)
0x3492bf68 : 0x41eac0 (0x437b180 0x4257e40 0x3492bf98 0x1369d8)
0x3492bf98 : 0x41e7a2 (0x433c500 0x48c1440 0x4a81a00 0x4257e40)
Backtrace continues...
*Kernel loadable modules in backtrace (with dependencies):*
com.apple.driver.AppleUSBTrackpad(1.6.3f3)@0x34b9d000->0x34bb5fff
*dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000*
dependency: com.apple.iokit.IOHIDFamily(1.5.2)@0x67b000
com.apple.driver.AppleUSBUHCI(3.0.7)@0x81d000->0x82afff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000
com.apple.iokit.IOUSBFamily(3.0.8)@0x590000->0x5b7fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9C7010
Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
SYSTEM CONFIGURATION:
*Model: MacBookPro3,1, BootROM MBP31.0070.B07*, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.3.4
Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
Very strangely, Bluetooth functionality seems to have magically returned (it disappeared when this issue began occuring).
There are also further log messages possibly associated with these errors:
4/25/08 Apr 25, 2:46:07 PM kernel USBF: 2.411 CSRHIDTransitionDriver[0x445bf80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
4/25/08 Apr 25, 2:46:15 PM DumpPanic[42] Panic data written to /Library/Logs/PanicReporter/2008-04-25-144616.panic
4/25/08 Apr 25, 2:46:28 PM kernel E:[AppleUSBBluetoothHCIController][StartInterruptPipeRead] there is alredy a pending read, skipping.
4/25/08 Apr 25, 2:46:28 PM kernel [InterruptReadHandler] Received kIODeviceNotResponding error - retrying: 1.
4/25/08 Apr 25, 2:48:19 PM kernel USBF: 145.306 [0x442ea00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x5d000000)
Running an *extended test with AHT, got error: 4SNS/1/40000000: TD0D-85.500*
Also, *while running AHT, the keyboard freeze happened again*, and neither the trackpad nor even the light on the caps lock key was responsive, so now I am almost certain that this is not a software issue.
Sigh. I really don't want to take this to a third-party repair center, but as I'm in Sydney I can't wait for the Apple store to open up—whenever that's supposed to be.
-Meitar

Keyboard and trackpad stop responding briefly

I have a late 2012 (current generation) MacBook Air with all software up to date.
Every so often (sometimes multiple times per day, sometimes not at all) my keyboard and trackpad will stop responding to input for 1-10 seconds.
This has been happening since the computer was new.
Every time I go to the Console after I regain control I see the following:
[date] [time] Dock[processID]: no information back from LS about running process
There does not seem to be any prerequisite to that line, sometimes it's the only output written in the last 30 seconds.
Does anyone have any idea what's going on here?

If this were happening to me I would suspect a third party software conflict.

Unresponsive keyboard and trackpad on pre-installed yosemite macbook pro mid-2014

Hi,
I have a brand new MacBook Pro (Retina, 15-inch, Mid 2014). Shipped with Yosemite pre-installed, the version I have is 10.10.1 . I don't have any software installed except Google Chrome, so it is clean/new OS.
I noticed sometimes the keyboard and trackpad become completely unresponsive after waking up the laptop from sleep. Happened several times, the last time it happened I could not reset PRAM or SMC as keyboard was unresponsive even after restarting or shutting down so I had to Re-Install OS.
Right now I have the laptop next to me, again the keyboard and trackpad are unresponsive after wakeup from sleep, and I did SMC reset but did not work. Trying to reset PRAM or go into Recovery mode .. etc, it is not responding to the keyboard, as it is unresponsive at that point as well.
What should I do ? How can I tell if it is Hardware or Software problem ? I ran the apple test diagnostics test and there was no problem reported. And I am not able to install Mavericks because it is shipped with Yosemite pre-installed so it is not allowing me to downgrade.
thoughts ?

I just noticed that I have the following in the system log, both keyboard and trackpad are completely unresponsive even when shutting down/restart/sleep. I cannot even reset PRAM.
This keeps showing up in the log, not sure what it means.
Dec 13 00:00:00 ahmads-mbp kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002c0 (interface 1, reportID 0xd9)
Dec 13 00:00:00 ahmads-mbp kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Dec 13 00:00:01 ahmads-mbp kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002c0 (interface 1, reportID 0xd1)
Dec 13 00:00:01 ahmads-mbp kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Dec 13 00:00:01 ahmads-mbp kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe00002c0 - retrying (reportID 0xd3)

Keyboard and trackpad unresponsive after sleep

I've had this problem a few times since I got a refurbished MBA a few weeks ago.
In preferences, I have it set to require a password when waking up. Most of the time, this goes fine, but sometimes I get the login screen with my username and the cursor blinking in the password field, but there is no response when I touch the keyboard or try to use the trackpad. I try pressing every key and combination I can think of, including the Force Quit combo (cmd-opt-esc). Nothing.
It also sometimes just has a black screen, and again nothing I do causes any response. In those cases, if I close the lid and then reopen it after a few seconds, I get the login screen, but the keyboard and trackpad don't work.
The only solution has been to turn it off and on again with the power switch, which is obviously not the most efficient way to wake up a sleeping computer.
Any suggestions?

Try resetting your SMC and PRAM.
Resetting the System Management Controller >>
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

Keyboard and trackpad unresponsive on retina macbook pro

The keyboard and the trackpad on my 1 month old retina display stopped working.
Restart and PRAM resets don't work and holding down D to start hardware test does not work.
Power button works, so the keyboard and trackpad might work after couple of restarts.
i7 2.6, 16gb, 256
Mountain Lion 10.8.2
Any ideas?

If you want to try a hardware test, try holding down option-D (works for me for some reason). However...
If a SMC reset doesn't fix anything, then I would take the machine into your local Apple Store or AASP. You shouldn't be having such problems with a new machine.
Try the SMC reset first - I doubt that it will fix anything.
Clinton

Keyboard and trackpad unresponsive on newest MBP retina (late 2013)

So I literally ordered the late 2013 model the day it was released (October 23nd) because I had been waiting for it forever. I got it October 25th. That SAME DAY I used it, it started having problems. While I could be scrolling on tumblr or Facebook, the keyboard and trackpad would randomly just stop responding. It wouldn't move at ALL but the computer still works fine. One time I was watching Pirates of the Caribbean and the keyboard and trackpad froze just the same without me touching anything. I had to hold the power button down for 10 secs (the only button that worked) to shut off the computer which also LOST everything I had open. This has been happening EVERY SINGLE DAY since I used it except one. I called apple support and they couldn't figure out what's wrong either because it can't be anything I installed since I've only had it for a day when it first happened and all I had was google chrome installed.
The tech guy from Apple support told me to do the force quit shortcut on the keyboard if it happened again (which it did, as always) and it obviously didn't work because the keyboard was just not responding to begin with.
This kind of stuff started happening the FIRST day I got my computer four days ago, and it's been happening almost every single day; I don't think the problem is any programs I installed. I'm thinking I got a faulty computer, which would be very unfortunate because final exams are coming up and it would be very inconvenient for me to send it back and wait for another one. I also just put decals on it and that would go to waste as well.....
I waitressed every single night of the week for a month (and counting) in order to buy this for school and I was quite excited to have gotten it...but already problems are coming up with the computer that I spent so much money on.....this is really disappointing. What should I do? The apple support people aren't fixing the problem and there's no apple store near me and it would suck to have to send it back to wait for another because I have exams right now....and also the money I spent on the decal.

Model Name:          MacBook Pro
Model Identifier:          MacBookPro11,3
Processor Name:          Intel Core i7
Processor Speed:          2.6 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          16 GB
Boot ROM Version:          MBP112.0138.B02
SMC Version (system):          2.19f3

Help! Intermittent Keyboard and Trackpad freeze/unresponsive

Hi everyone
I'm pretty new to macs, and got my first one a few weeks ago - 2.4GHz White MB latest model. It has worked well in the first week, but I've experienced some problems with the keyboard and trackpad. At home I usually use a bluetooth keyboard and mouse and they work fine. I usually leave the MB on at night as well. Sometimes when I try use the keyboard and trackpad, it is completely unresponsive. I've also experienced this at uni as well, where it just suddenly freezes. I can only control it with my bluetooth mouse (at uni) and both bluetooth keyboard and mouse at home. This problem used to happen after waking up from sleep as well, where I would open the lid and the keyboard + trackpad is unresponsive. Sometimes when I'm in class and it freezes, I have to hold the power button down and do a power off and on.
The last time it happened was this morning. My mouse could still function, so I did a normal restart and it just hanged, and the swirly circle icon (not the multi colored ball) just kept spinning. Had to hold the power button down to shut it down and restarted it again.
Problem is, it seems to be an intermittent problem. I can't seem to reproduce it, so how can I take it to my local shop to get it checked out if i can't show them this problem?
What do you all recommend?? I really can't afford this to keep happening at random times.
Also have another complaint with the battery not being flat against the case. It seems to bulge out a bit. I called Apple a couple of weeks ago and they told me to take it to my local reseller where I bought it from (NextByte). I went there and they told me I had to drop it off to them, and it would take 3-5 days for them to take a look, and maybe even longer if they had to get it fixed. I can't afford to be crippled for so many days without my MB as all my uni notes are on it.
Please let me know what I should do. Thanks!

Also forgot to mention if I use my bluetooth mouse to turn bluetooth off from the menu, it comes up with a message:
You cannot control your computer if you turn Bluetooth off at this time as you would lose your input devices.
Please let me know what I can do. Thanks!

Keyboard and trackpad freeze, but leopard still working

Hi, from 2-3 weeks my keyboard and trackpad doesn't work. Sometimes on start up, sometimes after using mac for 1-2 hours. But if i connect a usb mouse, leopard working!!! Everytime i need to restart the computer or close the lid for 1-2 minutes, but this method not always it works. In the last 6 month I have carried my macbook pro four times to assistance to change 3 airport cards and 1 logic board!!! And now another problem! About one months ago I have changed ram (from 2gb to 4gb(TakeMS)), it is possible is there the problem? Help me, i'm tired to go ahead and behind to assistance!!!
Excuse me for the english, but i'm italian! Marco

@ pequet
I've re-inserted previous ram and macbook work fine. After, i've re-inserted new ram and check it with rember (a memory test tool). Test-result: new ram work fine! And also the macbook work without problems!! (for the moment....)
Pequet try this procedure and after make to know me if it works.
For memtool this is the link for downloading
http://www.kelleycomputing.net/rember
This tool is easy to use, but it can put much time to us to end if you check all memory avaiable. I've checked 3500Mb in about 2 hours without any app open.

My keyboard and trackpad occasionally do not respond for 1-2 minutes.

I bought my MBP new in July of this year and since I've had it the keyboard and trackpad have randomly stopped responding. It happened when I had lots of programs running at once and when I wasn't running anything. I took it to the Apple store and the genius said I needed to "ground" it by plugging the magsafe charger into the wall socket with the extension with the 3rd bottom prong. I've since done this and the keyboard and trackpad continue to freeze. I saw the update for this problem and it wouldn't let me download it because it said my computer didn't need it. I assume this is because my computer already has the update on it because it was made after the update came out? Has anyone else experienced this? Any solutions?

This isd a common problem for users who bought there Macbook Pro before March 2008. You should try installing the update again. If that does not work try to use an external mouse and keyboard to test if this is a logic board problem which could effect the USB ports causing them to not work either. If that's the case take the computer to apple and have the do a full diagnostic on it to save you anymore headache. You could in theory do the Apple hardware test yourself by taking you original Leopard install DVD and booting into the hardware test by holding D when you start up.

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