Keyboard and trackpad on macbook pro retina (13") not working sometimes

Hi - not sure if everyone has had the same problem as well.
For me, the keyboard and trackpad sometimes just don't work and when that happens, the bluetooth sign seems to be different (as attached here).
Does someone know how to solve it?
Much obliged!

For hardware related issues reset PRAM and SMC
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.

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vea1083 wrote:
Good Afternoon,
Yesterday afternoon, I turned on my MacBook Pro and a few seconds after bootup the trackpad became unresponsive, I then tried to perform a restart with the aid of the keyboard however, I then, noticed that my MBP keyboard also became unresponsive. I then tried to turn off the system through the power button and a dialog of OSX came up asking me to Restart, Sleep, and/or Shutdown the computer, meaning that the OS was somewhat responsive. Since I could not select any of the options via keyboard or trackpad I decided to close the lid of my MacBook Pro. Interestly, when I reopened the lid I has to push the power button and the computer went over a new start up sequence and the computer has behaved normally thereafter. However, I should note that this is the second time that my MBP freezes on me in the fashion. What should I do? Is this a common error in MacBook Pros?
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Problem description:
FaceTime takes 30 seconds to open up
EtreCheck version: 2.1.8 (121)
Report generated 19 April 2015 8:13:14 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
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    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
    MacBook Pro - model: MacBookPro11,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 430
Video Information: ℹ️
    Intel Iris
        Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 23:47:26
Disk Information: ℹ️
    APPLE SSD SM0256F disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
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    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
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    ClickToFlash
    Reload Button
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        18%    mds
        15%    Safari
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         5%    com.apple.WebKit.Networking
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    3.76 GB    Active RAM
    3.36 GB    Inactive RAM
    1.17 GB    Wired RAM
    4.45 GB    Page-ins
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Here's a new one for the absolute Geniuses out there.
I recently had a battery repair on my Macbook Pro Retina Display, which was successful. After using my computer normally for another week, my keyboard has become ill.
My RIGHT SHIFT key doesn't work at all, nor do the F1 through to F9 keys.
As I was told by the Genius who repaired my laptop the first time, this laptop has been extremely well looked after. It has no dents whatsoever, has never been dropped, is always used on a hard, level surface for the sake of heat distribution and is just generally well cared for.
I can't really track down any similar issues on the entire Internet. The fact that surrounding keys work as normal seems weird, and the backlighting is A OK as well.
If you people can fix this one, I'll be extremely impressed. I'm assuming I'm going to be taking my second trip to the Genius Bar in as many weeks though. Please prove me wrong, or maybe a switch back to Windows is in order... (*shudders*)

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I have had my MacBook Pro retina for more than 2 years, without cleaning the insides yet
I have used it extensively, many hours every day, and there has been periods of daily smoking
Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
I assume warranty is already expired.
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Mow.gli wrote:
Should I just order a screwdriver set (pentalobe?), open it and clean the fans etc.?
I would. I open up my MBPs without fear. I suggest that you place it on a large surface with a clean towel underneath. That way you can slide it around without damage and when you drop a screw, it will tend NOT to bounce away.
I assume warranty is already expired.
Yes, unless you purchased Apple care which extends it to three years.
But will opening and cleaning it be complicated or risky business? I'm good with electronics, but Apple uses small and delicate screws/parts etc.
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Keyboard and trackpad on macbook pro retina (13") not working sometimes

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