Keyboard and trackpad unresponsive - software issue

Hey guys, first time on the forum but I have quite a severe problem.
After a forced shutdown (stupid I know) when I try to use my MacBook the keyboard and mouse are unresponsive (even the caps lock light doesn't work). I know this to be a software issue because I tried using a Linux boot disk to rescue my data, however I couldn't find the HD using this method. I have also tried using a USB mouse but again to no avail. Does anyone have a fix? If not any way to backup my data before trying to reinstall leopard? (I am running the latest leopard update).
Thank guys.

I am having a similar problem, all except i didn't force shut down. i cant backtrack to the ver. from my install disk because i cant open it due to the fact my mouse and keyboard don't work. i've tried a usb key/mouse combo and they don't work either. any suggestions would be appreciated

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Keyboard and trackpad unresponsive on Late 2013 15" MBP Retina w/ Nvidia graphics

I just got my a new 15" retina MacBook Pro and am experiencing trackpad and keyboad unresponsiveness. The issue doesn't resolve itself with a restart. I can unblock myself by doing an SMC reset (http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US) but after some arbitrary amout of time, the keyboard and trackpad become unresponsive again. I can connect a USB mouse and keyboard or bluetooth mouse and keyboard and those will work. HELP!

Model Name:          MacBook Pro
Model Identifier:          MacBookPro11,3
Processor Name:          Intel Core i7
Processor Speed:          2.6 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          16 GB
Boot ROM Version:          MBP112.0138.B02
SMC Version (system):          2.19f3

Keyboard and trackpad unresponsive intermittently

The keyboard and mouse on my MacBook air (Second gen) suddeny stopped became unresponsive in any program other than the boot selection screen (that appears when holding 'option' on boot up). I rebooted tha machine several times under different operating systems (Windows 7, Recover Disk and OS X installation USB) and the only button that worked was the on/off button. Just as suddenly the keyboard and trackpad started to respond again.
I would like to know if there is a known cause of this as I would like to know if it may happen again in the future.

Try to boot from install disc and see is how acts your touchpad and keyboard.
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Keyboard and trackpad unresponsive after computer is woken from sleep or battery runs out

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Thanks

if any one ever has this problem, i figured it out. you have to reset the PRAM AND NVRAM. to do so...
hold down the command+option+P+R keys before starting the computer and wait for 2 start up tones. done and done.

Keyboard and trackpad unresponsive after sleep

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Try resetting your SMC and PRAM.
Resetting the System Management Controller >>
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
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If you want to try a hardware test, try holding down option-D (works for me for some reason). However...
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Clinton

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Model Name:          MacBook Pro
Model Identifier:          MacBookPro11,3
Processor Name:          Intel Core i7
Processor Speed:          2.6 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          16 GB
Boot ROM Version:          MBP112.0138.B02
SMC Version (system):          2.19f3

Keyboard and Trackpad Unresponsive in XP Safe Mode

All components seem to run fine under normal startup in Windows XP Professional (SP2). However, neither the keyboard nor the trackpad is responsive in when I boot into Safe Mode.
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USB support in XP isn't as good as we should expect it to be. I connected an external USB keyboard and mouse to use safe mode.
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Keyboard and Trackpad Unresponsive

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Keyboard and trackpad unresponsive when woken from sleep

I have a Retina MBP running OS X 10.8 Mountain Lion.
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Hi MojoTed,
I'm experiencing an issue that sounds exactly like what you describe. It's not a lag, so much as an occasional failure of the trackpad to actually activate the button after it's been depressed. It'll often also prematurely release while I'm dragging a window. It's super frustrating.
I'm pretty sure the problem is mechanical. If I press with much more force than I'm used to on my old 2007 MacBook Pro or the Magic Trackpad, it always works consistently. So the workaround for me is just "press harder". Harder than I'm comfortable with, actually.
I've taken it to the Genius Bar, but they refused to service it because they didn't see a problem with just pressing harder. So I think I'm just stuck with it, unless it fails completely at some point down the road.
MojoTed, if you "press harder" does your problem go away? If so we may have the exact same issue.

Keyboard and trackpad freeze and randomly become unresponsive

I've got a MacBook Pro (15-inch Early 2011) running Mac OS X 10.8.2.
Since a few weeks ago at random intervals my keyboard and trackpad become permanently unresponsive. I don't recall any particular cause or change that would have caused this to start happening.
What happens is that the trackpad and keyboard will stop functioning completely. The computer, display etc. would continue to function properly:
The clock keeps ticking.
If music were playing it would continue etc.
Internet connectivity (via an ethernet cable or WiFi) continues to work as well (a download will continue, and even resume if I disconnect and reconnect the ethernet cable).
Presssing the power button will bring up the shutdown dialog as usual (but I can't use it, obviously, so a forced shutdown needs to be performed instead by holding down the power button longer).
.. but the keyboard and trackpad are rendered inoperable, as if they were no longer connected.
I've made no progress in finding out what could possibly be the cause of this. A few observations:
It has never happened while not using the keyboard (e.g. watch a DVD with TV series for a few hours, and afterwards the keyboard would always be fine).
It always happens while actively typing (e.g. while in the middle of replying to an e-mail).
It is not a temporary problem, the keyboard and trackpad will not become responsive again after some time (the computer isn't particulary occupied with calculating something big, no beachball and no busy mechanical noises).
It does not happen progessively. It works fine and snappy one second, and I'm touching a dead keyboard a split second later.
I tried connecting a USB keyboard but that doesn't seem to work either (I'm mentioning this since some of the linked threads below close with that as a solution).
Possibly related (although I haven't found anything in these threads):
Keyboard causes trackpad to not function properly
Keyboard and trackpack freeze
Keyboard and Trackpad Unresponsive
MacBook Pro Keyboard & TrackPad freeze! Totally Unresponsive!
MacBook Pro inbuilt Keyboard and Trackpad freeze when not connected to bluetooth devices?
I've crawled through some log files in /var/log (via the shell and through Console.app) and found a couple things that may be relevant, although they seem unrelated. Etiher way, I was surprised by what I found. All sorts of errors with regards to Bluetooth and USB stuff. I'm not aware of using either. I haven't used bluetooth in years and though I sometimes charge an iPod by USB, I haven't had any problems with that, and this keyboard/trackpad freeze has also happened on sessions where I started the laptop and never even touch the USB ports in the time leading up to the freeze.
Sample log from when it happened. It last happened at 21:04:xx:
Jan 14 20:18:39 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x141-192.168.178.13:0!
Jan 14 20:23:49 KrinkleMac.local lsboxd[2155]: @AE relay 4755524c:4755524c
Jan 14 20:26:14 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x142-192.168.178.13:0!
Jan 14 20:29:11 KrinkleMac.local WindowServer[80]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
Jan 14 20:29:16 KrinkleMac.local lsboxd[2155]: @AE relay 4755524c:4755524c
Jan 14 20:30:13 KrinkleMac.local CalendarAgent[6449]: Unexpected EOF, returning last token as fallback
Jan 14 20:30:43 --- last message repeated 1 time ---
Jan 14 20:33:24 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x143-192.168.178.13:0!
Jan 14 20:41:09 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x144-192.168.178.13:0!
Jan 14 20:42:43 KrinkleMac.local mtmd[46]: Set snapshot time: 2013-01-14 20:42:45 +0100 (current time: 2013-01-14 20:42:43 +0100)
Jan 14 20:42:43 KrinkleMac kernel[0]: nspace-handler-set-snapshot-time: 1358192565
Jan 14 20:43:14 --- last message repeated 10 times ---
Jan 14 20:43:28 KrinkleMac.local AddressBookSourceSync[6580]: *** -[IADomainCache init]: IA domains cache is out of date.
Jan 14 20:45:12 KrinkleMac.local CalendarAgent[6449]: Unexpected EOF, returning last token as fallback
Jan 14 20:48:09 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x145-192.168.178.13:0!
Jan 14 20:55:54 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x146-192.168.178.13:0!
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:01:13 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:13 KrinkleMac.local blued[6615]: kBTXPCUpdateUserPreferences gConsoleUserUID = 501
Jan 14 21:01:14 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:01:39 KrinkleMac kernel[0]: USBF:          145183.427          AppleUSBHubPort[0xffffff803c3d2600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:01:39 KrinkleMac kernel[0]: USBF:          145183.722          IOUSBCompositeDriver[0xffffff803ae3be00](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
Jan 14 21:01:41 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:41 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:41 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:41 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:41 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:01:59 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:01:59 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:01:59 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:01:59 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:01:59 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:02 KrinkleMac kernel[0]: USBF:          145206.333          AppleUSBHub[0xffffff80476a9000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, retrying
Jan 14 21:02:02 KrinkleMac kernel[0]: USBF:          145206.634          AppleUSBHub[0xffffff80476a9000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
Jan 14 21:02:12 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:12 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:12 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:12 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:12 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:12 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:02:12 KrinkleMac kernel[0]: USBF:          145216.648          AppleUSBHubPort[0xffffff803a385000]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
Jan 14 21:02:12 KrinkleMac kernel[0]: USBF:          145216.649          AppleUSBHubPort[0xffffff8038a3ba00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:13 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:13 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:13 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:13 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:13 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:02:13 KrinkleMac kernel[0]: E:[AppleBluetoothHCIControllerUSBTransport]WARNING !!!! [AppleBluetoothHCIControllerUSBTransport::DeviceRequestCompleteHandler] error 0xe00002ed (kIOReturnNotResponding)
Jan 14 21:02:13 KrinkleMac kernel[0]: USBF:          145217.575          AppleUSBHubPort[0xffffff80398bf400]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.525          AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.525          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing getting port status (2)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.525          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.529          AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.530          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:15 KrinkleMac kernel[0]: USBF:          145219.530          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
Jan 14 21:02:16 KrinkleMac kernel[0]: USBF:          145221.123          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:16 KrinkleMac kernel[0]: USBF:          145221.123          AppleUSBHubPort[0xffffff8039e80800]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:16 KrinkleMac kernel[0]: USBF:          145221.125          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:02:22 KrinkleMac kernel[0]: USBF:          145226.307          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:02:22 KrinkleMac kernel[0]: USBF:          145226.373          AppleUSBHubPort[0xffffff8038c87e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.196          AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.196          USBF:          145228.196          AppleUSBHubPort[0xffffff803a261e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing getting port status (2)AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing getting port status (2)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff803a261e00]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff803a123000]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe000404f while doing get status (first in port status change)
Jan 14 21:02:23 KrinkleMac kernel[0]: USBF:          145228.200          AppleUSBHubPort[0xffffff8039fd0c00]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002ed while doing get status (first in port status change)
Jan 14 21:02:25 KrinkleMac kernel[0]: USBF:          145229.331          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:02:25 KrinkleMac kernel[0]: USBF:          145229.766          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:02:26 KrinkleMac kernel[0]: USBF:          145230.963          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:02:26 KrinkleMac kernel[0]: USBF:          145230.963          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:28 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:28 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:28 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:38 KrinkleMac kernel[0]: USBF:          145242.843          AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, retrying
Jan 14 21:02:38 KrinkleMac kernel[0]: USBF:          145243.145          AppleUSBHub[0xffffff803c64b000]::ConfigureHub(hub @ 0xfa110000) No config descriptor, after retry, resetting the port (1)
Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:40 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:40 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:40 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:40 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:47 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:02:47 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:02:47 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:02:47 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:02:47 KrinkleMac kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
Jan 14 21:02:54 KrinkleMac.local com.apple.usbmuxd[34]: _handle_timer heartbeat detected detach for device 0x147-192.168.178.13:0!
Jan 14 21:03:03 KrinkleMac kernel[0]: BRCM2070 Hub::terminate(kIOServiceSynchronous) timeout
Jan 14 21:03:04 KrinkleMac kernel[0]: USBF:          145268.325          AppleUSBHubPort[0xffffff8039bc4c00]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:03:20 KrinkleMac kernel[0]: USBF:          145285.139          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:03:21 KrinkleMac kernel[0]: USBF:          145285.572          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:03:22 KrinkleMac kernel[0]: USBF:          145286.868          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:03:23 KrinkleMac kernel[0]: USBF:          145288.132          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:03:24 KrinkleMac kernel[0]: USBF:          145288.882          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:03:25 KrinkleMac kernel[0]: USBF:          145289.385          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.455          AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 1 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.456          AppleUSBHubPort[0xffffff8038a96200]::FatalError - Port 2 of Hub at 0xfa110000 reported error 0xe00002c0 while doing clearing port feature (1)
Jan 14 21:04:05 KrinkleMac kernel[0]: USBF:          145329.492          AppleUSBHubPort[0xffffff803a9a6600]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.483          AppleUSBHubPort[0xffffff803a24e400]::FatalError - Port 3 of Hub at 0xfa110000 reported error 0xe00002c0 while doing get status (first in port status change)
Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.703          IOUSBCompositeDriver[0xffffff803b7c3700](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
Jan 14 21:04:06 KrinkleMac kernel[0]: USBF:          145330.703          IOUSBCompositeDriver[0xffffff803c98b400](CompositeDevice) GetFullConfigDescriptor(0) returned NULL
Jan 14 21:04:09 KrinkleMac kernel[0]: USBF:          145333.634          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:09 KrinkleMac kernel[0]: USBF:          145334. 67          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:10 KrinkleMac kernel[0]: USBF:          145334.916          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:10 KrinkleMac kernel[0]: USBF:          145335.347          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:16 KrinkleMac kernel[0]: USBF:          145340.675          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:16 KrinkleMac kernel[0]: USBF:          145341.108          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:18 KrinkleMac kernel[0]: USBF:          145343.300          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:19 KrinkleMac kernel[0]: USBF:          145343.803          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:20 KrinkleMac kernel[0]: USBF:          145344.644          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:23 KrinkleMac kernel[0]: USBF:          145348. 42          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:24 KrinkleMac kernel[0]: USBF:          145348.868          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:24 KrinkleMac kernel[0]: USBF:          145349.299          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily gave up enumerating a USB device after 10 retries. (Port 1 of Hub at 0xfa100000)
Jan 14 21:04:30 KrinkleMac kernel[0]: USBF:          145355. 76          [0xffffff8038559600] The IOUSBFamily was not able to enumerate a device.
Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe
Jan 14 21:04:42 KrinkleMac kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
Jan 14 21:04:42 KrinkleMac kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
Jan 14 21:04:42 KrinkleMac kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
Jan 14 21:04:44 KrinkleMac kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
Jan 14 21:05:20 localhost bootlog[0]: BOOT_TIME 1358193920 0
Jan 14 21:05:26 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Jan 14 21:05:26 localhost com.apple.launchd[1]: *** Shutdown logging is enabled. ***
Jan 14 21:05:41 localhost com.apple.launchd[1] (com.apple.automountd): Unknown key for boolean: NSSupportsSuddenTermination
Jan 14 21:05:41 localhost kernel[0]: PMAP: PCID enabled
Jan 14 21:05:41 localhost kernel[0]: Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

I've recorded the logs several times now and although a lot is variable (likely unrelated errors and crap). The following 5 lines consistently occur right before the freeze:
1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe
1/18/13 11:06:10.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
1/18/13 11:06:10.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
1/18/13 11:06:10.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
1/18/13 11:06:24.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
1/18/13 11:07:22.000 PM bootlog[0]: BOOT_TIME 1358546842 0
1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe
1/18/13 11:29:27.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x821A FirmwareVersion - 0x0041
1/18/13 11:29:27.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
1/18/13 11:29:27.000 PM kernel[0]: [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
1/18/13 11:30:02.000 PM kernel[0]: [AppleBluetoothHCIControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- ClearPipeStall returned e000404f
1/18/13 11:31:39.000 PM bootlog[0]: BOOT_TIME 1358548299 0

Intermittent keyboard and trackpad freezes in 10.5.2 (not again!)

Hi all,
I'm having a major issue with my MacBook Pro built-in keyboard and trackpad. This issue is incredibly reminiscent of the previous widespread keyboard/trackpad freeze problems, documented in a number of threads, such as here:
http://discussions.apple.com/thread.jspa?messageID=5860606
http://discussions.apple.com/thread.jspa?threadID=1196400
http://discussions.apple.com/message.jspa?messageID=6103438
http://discussions.apple.com/thread.jspa?threadID=1190210&tstart=0
What's special about this case is that these issues began very recently, well after I installed Mac OS X 10.5.2, which I recall is supposed to provide a fix for exactly this issue. I've never had a problem with this MacBook Pro notebook before, so this is incredibly unnerving.
The issue is frustratingly intermittent, but frequent. Sometimes the entire keyboard and trackpad locks up (freezes) and won't acknowledge any input whatsoever. Other times the keyboard and/or trackpad appear to get "choppy", sometimes the keyboard will miss a key causing a typo while typing or the trackpad will suddenly stop moving the cursor. Other times the keyboard will repeat keys by accident, causing maaaaajor typos (kind of like that).
What's really weird is that I'm seeing the floating "eject" bezel appear (the symbol that you see when you hit the keyboard's eject button) very frequently, when my fingers are nowhere near that key and I'm sure it's not pressed. This even happens sometimes when I'm not using the keyboard at all, just the trackpad (most often while scrolling with the two fingers gesture).
I've troubleshot this in a number ways. Here is one such troubleshooting session's activity log that I kept while performing the troubleshooting:
---- CLIP ----
MacBook Pro Keyboard Freeze problems troubleshooting log
* Symptoms are a frozen keyboard and trackpad, that is, no input being recognized by the keyboard or trackpad. Not even the light of the caps lock key lights up when the issue is present.
* Restarted computer. Issue recurred moments after logging back in and beginning to type.
* Restarting, zapping PRAM. Issue is gone for a little while but has recurred.
* Found a single line at the time issue began again in the "All Messages" log shown by Console.app that reads as follows:
4/24/08 Apr 24, 8:58:15 PM kernel USBF: 551. 7 IOUSBCompositeDriver[0x65b7280](IOUSBDevice) GetFullConfigDescriptor(0) returned NULL
* Restarting computer again, trying to boot in verbose mode. Can't!! Keyboard wasn't recognized even at this stage! Can't log in either, keyboard unresponsive at login screen.
* Restarting again (via external USB mouse). Login window comes up and keyboard input is acknowledged. Very strange.
* Keyboard input lost once again after using the keyboard for a short period of time.
* Restarting, zapping PRAM again, and Logging in as Leopard's "Guest" user to try and isolate issue...no good, just seconds after logging in, the keyboard and trackpad freeze again.
* Restarting once again, this time everything works. Noticed that the keyboard backlight is not lighting up in low-light situations. Trying to change the light level with the keyboard keys always results in the keyboard backlight bezel showing up with a prohibitory symbol. This is looking more and more like a keyboard driver issue.
* Repairing disk permissions, no problems reported. Verifying disk itself, no issues reported. Issue persists.
Observations and Lessons learned:
* This issue began slowly, with freezes sometimes happening hours apart from one another, however it accelerated quickly. Now sometimes only mere seconds after logging in, my keyboard is frozen and sometimes the keyboard is even frozen at boot time, so that start up modifiers are not even recognized!
* Zapping PRAM helps, sometimes, but only for a short period of time.
* No other traditional Mac fix seems to affect the issue (repair permissions, etc.)
* The issue occurs regardless of whether or not any peripheral devices are attached to the system.
Perhaps unrelated, but interesting (and new!) to note:
* The Bluetooth menu item reports that "Bluetooth: Not available", the Bluetooth System Preference pane is not visible, and System Profiler reports that "No information found" about Bluetooth.
---- END CLIP ----
I've yet to try resetting the SMC, or doing a clean install, but from the copious amounts of users who reported similar errors in the threads I linked at the start of this post, those options only sound marginally hopeful.
Some of these issues (like the weird eject key suddenly firing on its own) have been present for a little under a week, but the freezing is brand new. The only system-wide change I've made in the last week was installed the MacBook Pro EFI Firmware Update 1.5.1, which was successful (verified in System Profiler; my boot ROM version reads as MBP31.0070.B07).
So mostly I want to know if anyone else using OS X 10.5.2 is also experiencing this problem. Also, though I'm grateful I could actually use my built-in keyboard to type this message (even with occasional missed keyboard presses, GRRR!!!) my only reliable workaround is an external keyboard. Which is a decidedly annoying thing indeed.
Help?!?
Thanks!
-Meitar Moscovitz
P.S. AUGH! Just as I was typing that last sentence the keyboard froze again! So I'm actually finishing typing this post via a VNC session. So, so, so so frustrating!

I wanted to post once again with additional information just in case someone else is also having similar problems. Unfortunately, I'm almost certain that this is probably bad firmware or bad hardware, not a software issue at this stage. Here's why.
KERNEL PANIC! Take a look at the backtrace and you can clearly see that the Trackpad is to blame. Also, in the system configuration report, not the boot ROM version string, which indicates that I have indeed updated to the latest firmware provided by the recent release of MacBook Pro EFI Firmware Update 1.5.1.
Here's the Kernel Panic log and system configuration I reported to Apple:
PROBLEM DETAILS:
Fri Apr 25 14:46:15 2008
panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x34ba3a1a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x013e5000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x04f1f800, ECX: 0x00000040, EDX: 0x0bbccd80
CR2: 0x00000000, EBP: 0x3492bbe8, ESI: 0x3492bca0, EDI: 0x3492bca0
EFL: 0x00010202, EIP: 0x34ba3a1a, CS: 0x00000008, DS: 0x0bbc0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3492b9f8 : 0x12b0f7 (0x4581f4 0x3492ba2c 0x133230 0x0)
0x3492ba48 : 0x1a8c8a (0x461720 0x34ba3a1a 0xe 0x460ed0)
0x3492bb28 : 0x19ece5 (0x3492bb40 0x534500 0x3492bbe8 0x34ba3a1a)
0x3492bb38 : 0x34ba3a1a (0xe 0xba90048 0x10 0x10)
0x3492bbe8 : 0x34bae0c2 (0x0 0xbbccd80 0x0 0x40)
0x3492bc08 : 0x34bac46b (0x4f1f800 0x3492bca0 0x40 0x0)
0x3492bc68 : 0x34baed65 (0x4f1f800 0x3492bca0 0x40 0x40)
0x3492bd38 : 0x34baefc3 (0x4f1f800 0x0 0x0 0x59c159)
0x3492bd68 : 0x5955b3 (0x4f1f800 0x0 0x0 0x0)
0x3492bdf8 : 0x823383 (0x4340000 0x43d2d00 0x0 0x0)
0x3492be68 : 0x8248a8 (0x4340000 0x43c9000 0x0 0x0)
0x3492bed8 : 0x8248e0 (0x4340000 0x0 0x0 0x135f38)
0x3492bef8 : 0x8277cf (0x4340000 0x2 0x5396a0 0x42636ac)
0x3492bf18 : 0x41f963 (0x4340000 0x437b180 0x1 0x19d4b1)
0x3492bf68 : 0x41eac0 (0x437b180 0x4257e40 0x3492bf98 0x1369d8)
0x3492bf98 : 0x41e7a2 (0x433c500 0x48c1440 0x4a81a00 0x4257e40)
Backtrace continues...
*Kernel loadable modules in backtrace (with dependencies):*
com.apple.driver.AppleUSBTrackpad(1.6.3f3)@0x34b9d000->0x34bb5fff
*dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000*
dependency: com.apple.iokit.IOHIDFamily(1.5.2)@0x67b000
com.apple.driver.AppleUSBUHCI(3.0.7)@0x81d000->0x82afff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000
com.apple.iokit.IOUSBFamily(3.0.8)@0x590000->0x5b7fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9C7010
Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
SYSTEM CONFIGURATION:
*Model: MacBookPro3,1, BootROM MBP31.0070.B07*, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.3.4
Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
Very strangely, Bluetooth functionality seems to have magically returned (it disappeared when this issue began occuring).
There are also further log messages possibly associated with these errors:
4/25/08 Apr 25, 2:46:07 PM kernel USBF: 2.411 CSRHIDTransitionDriver[0x445bf80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
4/25/08 Apr 25, 2:46:15 PM DumpPanic[42] Panic data written to /Library/Logs/PanicReporter/2008-04-25-144616.panic
4/25/08 Apr 25, 2:46:28 PM kernel E:[AppleUSBBluetoothHCIController][StartInterruptPipeRead] there is alredy a pending read, skipping.
4/25/08 Apr 25, 2:46:28 PM kernel [InterruptReadHandler] Received kIODeviceNotResponding error - retrying: 1.
4/25/08 Apr 25, 2:48:19 PM kernel USBF: 145.306 [0x442ea00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x5d000000)
Running an *extended test with AHT, got error: 4SNS/1/40000000: TD0D-85.500*
Also, *while running AHT, the keyboard freeze happened again*, and neither the trackpad nor even the light on the caps lock key was responsive, so now I am almost certain that this is not a software issue.
Sigh. I really don't want to take this to a third-party repair center, but as I'm in Sydney I can't wait for the Apple store to open up—whenever that's supposed to be.
-Meitar

Unresponsive keyboard and trackpad on pre-installed yosemite macbook pro mid-2014

Hi,
I have a brand new MacBook Pro (Retina, 15-inch, Mid 2014). Shipped with Yosemite pre-installed, the version I have is 10.10.1 . I don't have any software installed except Google Chrome, so it is clean/new OS.
I noticed sometimes the keyboard and trackpad become completely unresponsive after waking up the laptop from sleep. Happened several times, the last time it happened I could not reset PRAM or SMC as keyboard was unresponsive even after restarting or shutting down so I had to Re-Install OS.
Right now I have the laptop next to me, again the keyboard and trackpad are unresponsive after wakeup from sleep, and I did SMC reset but did not work. Trying to reset PRAM or go into Recovery mode .. etc, it is not responding to the keyboard, as it is unresponsive at that point as well.
What should I do ? How can I tell if it is Hardware or Software problem ? I ran the apple test diagnostics test and there was no problem reported. And I am not able to install Mavericks because it is shipped with Yosemite pre-installed so it is not allowing me to downgrade.
thoughts ?

I just noticed that I have the following in the system log, both keyboard and trackpad are completely unresponsive even when shutting down/restart/sleep. I cannot even reset PRAM.
This keeps showing up in the log, not sure what it means.
Dec 13 00:00:00 ahmads-mbp kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002c0 (interface 1, reportID 0xd9)
Dec 13 00:00:00 ahmads-mbp kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Dec 13 00:00:01 ahmads-mbp kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned error 0xe00002c0 (interface 1, reportID 0xd1)
Dec 13 00:00:01 ahmads-mbp kernel[0]: AppleUSBMultitouchDebug: _getFeatureReportInfo returned an error in AppleUSBMultitouchDriver::_deviceGetReportWithLookUp
Dec 13 00:00:01 ahmads-mbp kernel[0]: AppleUSBMultitouchDriver::_getFeatureReportInfo - DeviceRequest returned with result 0xe00002c0 - retrying (reportID 0xd3)

Built-in Keyboard and trackpad become unresponsive randomly

I've been researching a lot on this but no case seems to apply to mine.
Out of nowhere, about once a day, the built-in keyboard and trackpad of my 2010 MacBook Air will stop working. The only thing that works is the power button, which brings up the power dialog in which I can't do anything. I can also do a hard shutdown.
However, if I connect an external mouse and keyboard, they work. With just a restart through them or a hard shutdown, the built-in keyboard and trackpad start working perfectly. This makes me think it's a software issue, and thinking about it, this didn't happen before 10.8.4.
I ended up resetting the PRAM, the SMC, and finally erasing my disk and reinstalling OSX. After that, I have ONLY installed Google Chrome, nothing else, and it's still happening.
I don't live in the U.S, so taking it to Apple is impossible plus the issue is not easily reproduced, not to mention the computer is almost 3 years old.
Any ideas? Thanks!

The next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Keyboard and trackpad freeze and unresponsive

keyboard and trackpad freeze and unresponsive happen occasionally.
This is not a rare case. Please do not want to circumvent nor dodge the problem and issue. Don't pretend that this prolem is minor and not important.
When there is something wrong, please admit that there is something wrong and appologize!!
Be responsible for those people who pay $1,800 dollars, which they earn for working day and night and till late night everyday!!

This Apple article may help you with this issue.
Other users have reported that leaving any USB device connected to the MacBook Pro prevents the issue from occurring. A workaround for the moment, but not too onerous.
Best of luck.

Keyboard and trackpad unresponsive - software issue

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