Keyboard in Arabic difficult Z10

Question

 Hello.
As shown from the subject, difficult to use the keyboard in the Arab Z10. It is the beginning of the descent of the device and we demand change the order of the letters in the keyboard. But they found no claims to update the keyboard. I hope to be and please change the order of the letters in the keyboard and will give an example of the problem and the solution
The problem.
First grade 11 characters
Second grade 12 characters
Third grade 10 characters
 and a picture here shows the order
http://imgur.com/EEZpdC1
The solution? There are no characters in the Arabic language used in abundance example of letters (ى ئ ؤ )
We want to be the order of the characters looks like this (ي.ى.ئ) in one character (ي)
(و.ؤ) (و) 
We want to be the design of the keyboard is similar to the Arab-size keyboard and English here picture shows the size of the letters in Arabic and English keyboard.
arabic keyboard 
http://imgur.com/EEZpdC1
english keyboard 
http://imgur.com/ZVa2SDw
At last I hope hope you attention to our demands. Amending some small things that cause big problems for the user, without response from the company or listen to us and thank you

Answer 1

I suspect Arabic is one of the default keyboard languages available on France-spec Lumias, along with English and French. I have a Middle East-spec Lumia 820, and French was among the languages that came preloaded with the device. Since the keyboard is already in the device, a reset might be causing it to go back to default settings and show the Arabic keyboard as well.
Either way, I don't imagine this is very much of an annoyance, unless the phone keeps reverting to Arabic as the default keyboard language. If that's the case, you might have to hard-reset the phone.