Keyboard is not working and laptop will not start up

I have an HP 2000 Notebook PC which dropped and the inner screen cracked. I had a family friend repair and was told the keyboard is no longer working and when you turn on it the black screen goes from "Diagnosing you PC" to "Preparing Automatic Repair" CAN SOMEONE PLEASE ASSIST!!!!!! I do not want to pay geek squad if I can fix on my own

If you already had a family friend try and he was not completely successful, then you need to have someone do it who really knows how. It is your choice of who that will be.
You can download the diagnostic softpaq and install it to a usb flashdrive. Once it is on the flashdrive you can boot to it and then test the keyboard. That way you will know for sure if the keyboard is not working. Perhaps the keyboard ribbon cable was damaged during the attempted repair. Ribbon cables are quite delicate.
We are here to help, but suggesting repair services is not part of what we do..
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Keyboard is not working and laptop will not start up

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