Keyboard issue in HP Envy Touchsmart

I just bought a new HP Envy Touchsmart with i74700MQ and windows 8.
I found that some keys are not working at all like key 6 in both (main keyboard and the numerical keyboard) however, key "5", key "\"and key "-" are not working in main keyboard only. I uninstalled ps/2 driver and reboot the laptop but I still have the same issue.
Can you help please?

Hi IMBABI, welcome to the HP Forums. If some keys are not functioning, you should start up in Safe Mode to see if the issue persists. Windows Startup Settings (including safe mode)
If it does, perform a hard reset and try to recreate the issue. Performing a Hard Reset or Forced Reset
If it still doesn't work, you will have to contact support for repair options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
TwoPointOh
I work on behalf of HP
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