Keyboard missing letters as i type

I bought my laptop about 6 weeks ago and this has been a problem since day 1.I tried to chat with online suppot but the chap did not help me. When I type, every now and then the cursor freezes and - whilst it has frozen - the subsequent letters i type do not appear. Then it will unfreeze and the letters will continue as i type.This happens randomly and sporadically. It doesn't matter if I am typing fast or slowly, it still happens. As a result - say I were to type the line 'I went for a walk in the rain. I saw a black dog. I waved and said hello....'
It might appear something like: 'I went for a walk in the rin. Iaw a black dog. Iwaved andsaid hllo....'
As ilook up at the screen i see that what i intended to type has not appeared. Very frustrating and it is becoming time consuming with work and emails as i have to constantly correct. It is also an issue whilst entering passwords. ********* etc. Just wondering if someone can suggest help / a fix for this issue??? Thanks in advance.

Hello JoeyR,
Welcome to the HP Forums!
With the keyboard freezing, and missing letters that you type. I would suggest the following document 'Notebook Keyboard Troubleshooting (Windows 8)'. The part of the document that you will want to complete are Pressing keys does noting (keyboard is not working), and Key presses are slow to respond.
Please let me know the outcome of the troubleshooting.
Thank you.

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Hello @BCTVK,
I understand that you are having issues with your touch keyboard missing letters when typing on your HP ENVY 23. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
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Hello JoeyR,
Welcome to the HP Forums!
With the keyboard freezing, and missing letters that you type. I would suggest the following document 'Notebook Keyboard Troubleshooting (Windows 8)'. The part of the document that you will want to complete are Pressing keys does noting (keyboard is not working), and Key presses are slow to respond.
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When I type normally, I have dropped or missing letters and missing spaces. I have changed keyboards but it didn't help.
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Keyboard missing letters as i type

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