Keyboard & Mouse preference pane not opening
Hello.
Today I realised, that my keyboard and mouse preference pane is not working anymore.
I started the System Preferences app from the dock, clicked on Keyboard & Mouse and nothing happened. In the upper area the text "loading Keyboard & Mouse" appeared (or whatever the English translation is) but the preference pane didn't come up.
I only realised that now, because I created another user and wanted to set the mouse tapping behaviour and in the new account it's not working as well.
I know I could open the pref pane before, when I configured my own account 2 weeks ago.
There was however a keyboard firmware update in the meantime.
Could that have anything to do with this error? Is anyone else experiencing this behaviour? Can anyone give a hint on how to get the pref pane back?
Thanks in advance.
I noticed this problem on a new MacBook Pro as well. However my experience is a little different. First of all I imaged the MacBook Pro from a Leopard (10.5.2) image I made on a Mid 2007 Aluminum iMac. I noticed that after imaging the MBP, I could not load the Trackpad pref pane without glitches. Also the embedded quicktime tutorials for the gestures would not load, as if they were missing. I thought that using an image created on an iMac (which doesn't use the Trackpad Gestures) was causing problems. Then I found out that the user of the MBP sometimes could not even load the K & M pref pane. After some trial and error I found this thread, but Flavio's fix did not work for me. Our Leopard install was done with a custom setup and English is the ONLY language installed. So I can't move English up because it is the ONLY option.
Here is my workaround and explanation for my particular issue. Maybe someone will find it useful.
If you ever have trouble getting it to open again, just click on the Show All button in the upper left of the window. You will see a weird glitch and then all of the preference panes will show up. Then Click on Keyboard & Mouse again and this time it will work. In order to prevent the problem from happening you have to make sure to not leave the Trackpad tab selected when closing the System Prefs window.
When it is working correctly and you open the System Prefs window, If you click on the Trackpad section, it will glitch out and only partially open. Just click back onto another tab (Keyboard or Mouse, etc.) and it will fix itself (similar to the other fix).
Remember, if you select the Trackpad tab and then close the System Preferences pane, the next time you load up the Keyboard & Mouse pref pane it will get stuck indefinitely and you will have to repeat the above procedure to fix it again.
ALSO - I once read an article that listed the filepath of the embedded gesture quicktime files. I believe they are buried in the system somewhere, perhaps in an application package. If someone knows where they are located and could share, maybe I could verify if they are even in my image to help troubleshoot.
Jeff Hanlon
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SATA
Hitachi HDE721010SLA330
USB
FCR-HS215/1 (ATECH FLASH TECHNOLOGY)
USB Receiver (Logitech Inc.)
EPSON Scanner (Seiko Epson Corp.)
Diagnostic reports
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Log
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Dec 19 16:11:34 **** [IOBluetoothHCIController][SetupBroadcomHardware] -- disableHIDEmulation() failed -- result = 0xE00002BC (kIOReturnError) -- retry 1 time(s) -- 0xe800 ****
Dec 19 16:11:34 [IOBluetoothHostControllerUSBTransport][ReEnumerateOrReset] -- exit; error = 0x0000 (kIOReturnSuccess)
Dec 19 16:11:58 com.apple.CSConfigDotMacCert-EMAIL-SharedServices: Service setup event to handle failure and will not launch until it fires.
Dec 19 16:15:32 com.valvesoftware.steam.19060: Service exited with abnormal code: 1
Dec 19 16:22:36 com.wacom.Wacom_TouchDriver.52856: Service exited with abnormal code: 1
Dec 19 16:26:51 Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleAHCI/PRT2 @2/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDri ver/Hitachi HDE721010SLA330 Media/IOGUIDPartitionScheme/Customer@2
Dec 19 16:26:51 jnl: b(1, 2): replay_journal: from: 29366272 to: 41797120 (joffset 0x1d18000)
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Daemons
com.adobe.versioncueCS3
com.mice.360Daemon
com.apple.installer.osmessagetracing
com.oracle.java.Helper-Tool
com.adobe.SwitchBoard
com.adobe.fpsaud
Agents
com.epson.scanner.ica.19628.UUID
com.apple.CSConfigDotMacCert-EMAIL-SharedServices
com.wacom.wacomtablet
com.valvesoftware.steamclean
com.valvesoftware.steam.ipctool
com.adobe.CS5ServiceManager
com.oracle.java.Java-Updater
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
Bundles
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/TabletDriverCFPlugin.bundle
- N/A
/System/Library/Extensions/Wacom Tablet.kext
- com.wacom.kext.wacomtablet
/System/Library/Extensions/Wireless360Controller.kext
- com.mice.driver.Wireless360Controller
/System/Library/Extensions/WirelessGamingReceiver.kext
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/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
- net.telestream.wmv.import
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/Unity Web Player.plugin
- com.unity.UnityWebPlayer
/Library/Internet Plug-Ins/WacomNetscape.plugin
- com.wacom.tabletplugin
/Library/Internet Plug-Ins/WacomTabletPlugin.plugin
- com.WacomTabletPluginLib.WacomTabletPlugin
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/Flip4Mac WMV.prefPane
- net.telestream.wmv.prefpane
/Library/PreferencePanes/Growl.prefPane
- com.growl.prefpanel
/Library/PreferencePanes/JavaControlPanel.prefPane
- com.oracle.java.JavaControlPanel
/Library/PreferencePanes/VersionCueCS3.prefPane
- com.adobe.versioncueCS3.VCPrefPane
/Library/QuickTime/Flip4Mac WMV Advanced.component
- net.telestream.wmv.advanced
/Library/QuickTime/Flip4Mac WMV Export.component
- net.telestream.wmv.export
/Library/QuickTime/Flip4Mac WMV Import.component
- net.telestream.wmv.import
/Library/QuickTime/FLV.component
- com.macromedia.FLVExporter
/Library/QuickTime/FLV.component/Contents/Resources
- com.macromedia.FLVExporter
/Library/ScriptingAdditions/Adobe Unit Types.osax
- N/A
Library/Address Book Plug-Ins/SkypeABDialer.bundle
- com.skype.skypeabdialer
Library/Address Book Plug-Ins/SkypeABSMS.bundle
- com.skype.skypeabsms
Library/Widgets/HP Ink Widget.wdgt
- com.hp.widget.inkwidget
Library/Widgets/iStat Pro.wdgt
- com.iSlayer.iStatpro4.widget
dylibs
/usr/lib/liblightscribe.1.dylib
Frameworks
/Library/Application Support/Adobe/APE/3.1/adbeapecore.framework
- com.adobe.ape
/Library/Application Support/Adobe/Adobe Anchor Service/adobelm_service_installer.framework
- com.adobe.adobelm_service_installer.framework
/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.0.0/VersionCue.framework
- com.adobe.versioncue
/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.0.0/VersionCueSDK.framework
- com.adobe.versioncuesdk
/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.0.0/VersionCueUI.framework
- com.adobe.versioncueui
/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCue.framework
- com.adobe.versioncue
/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueSDK.framework
- com.adobe.versioncuesdk
/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/VersionCueUI.framework
- com.adobe.versioncueui
/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/plugins/com.adobe.versioncue.nativecomm_3.1.0/native/macosx/VCNative Comm.framework
- com.adobe.versioncue.VCNativeComm
/Library/Application Support/Adobe/Bridge CS5 Extensions/Adobe Output Module/contactsheet/resources/plugins/PDFGenerator.framework
- com.apple.carbonframeworktemplate
/Library/Application Support/Adobe/HIL Help Search/Frameworks/ahclient.framework
- com.adobe.ahclientframework
/Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/libraries/UpdaterInventory.framework
- com.adobe.AAM.AdobeUpdaterInventoryFramework
/Library/Application Support/Adobe/OOBE/PDApp/LWA/amtservices.framework
- com.adobe.amt.services
/Library/Application Support/Adobe/OOBE/PDApp/LWA/asneu.framework
- com.adobe.asneu.framework
/Library/Application Support/Adobe/OOBE/PDApp/UWA/LogSession.framework
- com.adobe.headlights.LogSessionFramework
/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterCore.framework
- com.adobe.AAM.AdobeUpdaterCoreFramework
/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterInventory.framework
- com.adobe.AAM.AdobeUpdaterInventoryFramework
/Library/Frameworks/Adobe AIR.framework
- com.adobe.AIR
/Library/Frameworks/Snapfish.framework
- com.hp.snapfishframework
/Library/Frameworks/TSLicense.framework
- net.telestream.license
/Library/Frameworks/TSLicense.framework/Versions/A/Resources/EWSMac-GC.framewor k
- com.eSellerate.EWSMac67108872
/Library/Frameworks/WacomMultiTouch.framework
- com.wacom.WacomMultiTouch
/Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPScanControl.framework
- com.hp.scan.framework.control
/Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPScanProfiles.framework
- com.hp.scan.framework.profile
/Library/Image Capture/Support/Hewlett-Packard/Frameworks/HPUIExt.framework
- com.hp.scan.HPUIExt
/Library/Printers/EPSON/CIOSupport/PBMSupport.framework
- com.epson.print.framework.PBMSupport
/Library/Printers/EPSON/EPSON PIC Folder/PIC.framework
- com.epson.pic.framework
/Library/Printers/EPSON/InkjetPrinter/Halftone/CHalftoneVIA.framework
- com.epson.ijprinter.CHalftoneVIA
/Library/Printers/EPSON/InkjetPrinter/Libraries/ABWPPreview.framework
- com.epson.ijprinter.ABWPPreview
/Library/Printers/EPSON/InkjetPrinter/Libraries/CSupport.framework
- com.epson.ijprinter.CSupport
/Library/Printers/EPSON/InkjetPrinter/Libraries/CTools2.framework
- com.epson.ijprinter.CTools2
/Library/Printers/EPSON/InkjetPrinter/Libraries/EPPolice.framework
- com.epson.ijprinter.EPPolice
/Library/Printers/EPSON/InkjetPrinter/Libraries/IJPCFoundation.framework
- com.epson.ijprinter.IJPCFoundation
/Library/Printers/EPSON/InkjetPrinter/Libraries/PMSupport.framework
- com.epson.ijprinter.PMSupport
/Library/Printers/EPSON/InkjetPrinter/Libraries/PMX15Support.framework
- com.epson.ijprinter.PMX15Support
/Library/Printers/EPSON/InkjetPrinter/Libraries/UtilityCore2.framework
- com.epson.ijprint.UTCore2
/Library/Printers/EPSON/InkjetPrinter/Libraries/UtilitySub.framework
- com.epson.ijprint.UtilitySub
/Library/Printers/EPSON/Libraries/EPTools2.framework
- com.epson.printer.EPTools2
/Library/Printers/EPSON/Libraries/SupportX20.framework
- com.epson.printer.SupportX20
/Library/Printers/hp/Frameworks/HPWorkflowsManager.framework
- com.hp.WorkflowsManager
App extensions
com.getdropbox.dropbox.garcon
Apps
/Applications/Dropbox.app
Contents of /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist (checksum 3469280363)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Command</key>
<string>/Library/Application\ Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/switchboard.sh</string >
<key>OnDemand</key>
<false/>
<key>ServiceName</key>
<string>com.adobe.SwitchBoard.monitor</string>
</dict>
</plist>
Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 3708734740)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.oracle.java.Java-Updater</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
<string>-bgcheck</string>
</array>
<key>StandardErrorPath</key>
<string>/dev/null</string>
<key>StandardOutPath</key>
<string>/dev/null</string>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>12</integer>
<key>Minute</key>
<integer>29</integer>
<key>Weekday</key>
<integer>2</integer>
</dict>
</dict>
...and 1 more line(s)
Contents of /Library/LaunchAgents/com.wacom.wacomtablet.plist (checksum 2972905917)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>EnvironmentVariables</key>
<dict>
<key>RUN_WITH_LAUNCHD</key>
<string>1</string>
</dict>
<key>KeepAlive</key>
<dict>
<key>SuccessfulExit</key>
<true/>
</dict>
<key>Label</key>
<string>com.wacom.wacomtablet</string>
<key>LimitLoadToSessionType</key>
<array>
<string>Aqua</string>
<string>LoginWindow</string>
</array>
<key>Program</key>
<string>/Library/Application Support/Tablet/WacomTabletSpringboard</string>
<key>RunAtLoad</key>
<true/>
...and 4 more line(s)
Contents of /Library/LaunchDaemons/com.adobe.versioncueCS3.plist (checksum 714202969)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>GroupName</key>
<string>wheel</string>
<key>Label</key>
<string>com.adobe.versioncueCS3</string>
<key>OnDemand</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>ServiceDescription</key>
<string>Adobe Version Cue CS3</string>
<key>UserName</key>
<string>root</string>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.mice.360Daemon.plist (checksum 2243272199)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>RunAtLoad</key>
<true/>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/MICE/360Daemon/360Daemon</string>
</array>
<key>KeepAlive</key>
<true/>
<key>Label</key>
<string>com.mice.360Daemon</string>
</dict>
</plist>
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 10744905)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.apple.CSConfigDotMacCert-EMAIL-SharedServices.Agent.pl ist (checksum 719951107)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>KeepAlive</key>
<false/>
<key>Label</key>
<string>com.apple.CSConfigDotMacCert-EMAIL-SharedServices</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>LowPriorityIO</key>
<true/>
<key>Nice</key>
<integer>10</integer>
<key>ProgramArguments</key>
<array>
<string>/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices .framework/Versions/A/Support/CSConfigDotMacCert</string>
<string>-l</string>
<string>/Users/USER/Library/Logs/CSConfigDotMacCert.log</string>
<string>-u</string>
<string>EMAIL</string>
<string>-t</string>
<string>SharedServices</string>
<string>-s</string>
</array>
...and 4 more line(s)
Contents of Library/LaunchAgents/com.valvesoftware.steamclean.plist (checksum 52074330)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.valvesoftware.steamclean</string>
<key>Program</key>
<string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>
<string>Public</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>SteamContentPaths</key>
<array>
<string>/Users/USER/Library/Application Support/Steam/SteamApps</string>
</array>
<key>ThrottleInterval</key>
<integer>60</integer>
<key>WatchPaths</key>
<array>
<string>/Applications/Steam.app</string>
</array>
...and 2 more line(s)
Global login items
/Library/Printers/hp/hpio/HPEventHandler.app/
/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app/
/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app
Font issues: 68
DNS: 8.8.8.8 (static)
Wi-Fi
link auth: none
User login items
Steam
- /Applications/Steam.app
iTunesHelper
- missing value
AdobeResourceSynchronizer
- /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app
Dropbox
- /Applications/Dropbox.app
HPEventHandler
- missing value
HP Scheduler
- /Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app
Widgets
iStat Pro
Restricted files: 110
Lockfiles: 155
Elapsed time (s): 319 -
After upgrading to 10.6.8.... When selecting System preferences from the apple in the upper left corner, no action take place. System preferences will not open.
After upgrading to 10.6.8.... When selecting System preferences from the apple in the upper left corner, no action take place. System preferences will not open.
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