Keyboard not covered by Applecare??

Hi all,
I apologize if this topic is repeated, but I couldn't find an answer in previous posts.
Two keys fell from my Macbook and even though I've managed to put them back, they would fall again from time to time and also often stop working.
I took the macbook to an authorized service provider in Bangkok, Thailand [I'm living here for a year], but they refused to fix it, alleging it was a "cosmetic problem".
I've read terms and conditions of Apple Care and it says clearly that cosmetic problems are those that do not affect functionality and that do not apply to my case.
Should I try to bring this matter to Apple International?
cheers

So long as your keyboard problems are not the result of accidental damage, they are covered under AppleCare.

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