Keyboard not keeping the selected type UK Extended

I have followed the instructions from K Hsu but the keyboard never changes to UK Extended.
I am running Win 8.1 Pro in a virtual machine (VirtualBox) trialing it for deployment.
The Host is a Windows 7 Ultimate and other Win 7 VMs all work fine and use the UK Extended keyboard layout. In the Win 8.1 VM the original installation account selected the UK extended keyboard which works fine. However a second account was setup with a
different sign in account to examine how that would affect the operation. This VM account cannot change the keyboard layout from US English to UK Extended. The instructions were followed closely and repeated numerous times but the change never happened. It
is preventing the easy use of mail because the @ symbol comes up only if shift 2 is pressed instead of shift ' which causes a " to appear. 
Advice please.

Hi,
Based on my test, we can change the keyboard layout from US English to UK Extended.
But we need to add the UK language when you use your new account.
I would like to confirm if you added the UK language when you used other account to login your Windows 8.1 VM.
Please check the following location:
Regards,
Kelvin hsu
TechNet Community Support

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    "Sandeep Suri" <[email protected]> wrote in message
    news:[email protected]..
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