Keyboard not responding - Satellite Pro M30

Hi,
I have recently purchased a Satellite Pro M30. The keyboard has stopped responding completely. When I turn the laptop on and when it prompt me for login credentials I am just not able to enter it, nothing happens when the keys are pressed.
I re-installed the unit using recovery CD but no luck. Interestingly, when I put laptop in stand-by mode, and when it comes back to normal mode, keys work for few seconds. Also if I kill the explorer.exe and launch new one, keys works for some time.
Since keys are working when laptop comes out of standby mode, the keyboard is not completely dead/hardware failure. My OS is XP Pro SP2.
Please help.
Thanks in advance,
Sanjay Kedare

Hello
The best way to check the functionality of the unit is to preinstall the unit with original recovery CD or DVD. Like I can see you have already done this.
If the problem still persists I assume there is some hardware problem. I dont know if the unit is new one or used one but you should contact service partner in your country and explain them the situation. Valid warranty will cover all costs if some hardware part is defective and must be exchanged.
Bye

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> The following question is mainly to be addressed to authorized Toshiba support personnel
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Keyboard not responding - Satellite Pro M30

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