Keyboard Not Showing on Z10

Can any of you wizzards help!
The keyboard just does not show up at all. Iv'e read a few posts as my other Z10 did this so EE sent me a new handset. Now my new handset is doing the same...
1. Ive tried soft re-boots and also pulled the battery out when the phoen was still on then left it 10 mins etc
2. I've tried doing a two finger swipe from the bottom of the screen
3. I've tried syncing in Blackberry Link
I'm not really sure waht eles I can do... apart from a full wipe (which i really badly dont want to do). The phone is now locked and I can't even unlcok my phone!
Can any of you wizzards help?

Reset the device. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. See if it works after that, it should. This will not affect your data.

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Keyboard Not Showing on Z10

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