Keyboard not working on laptop with windows 8.1
i recently restarted my hp pavillion g6 windows 8.1 laptop and the keyboard refuses to work and cannot get the bios up at all. how do i get it working again? also the laptop is all up to date and is only just over a year old.
Hello @mdadd92,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the keyboard on your notebook computer is not working as it should, and I would be happy to assist you in this matter!
To get your notebook's keyboard to work again, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8). This should help return functionality to your computer's keyboard.
For further assistance, I will need to know:
The Product and Model Number of your notebook computer.
If your computer has completed all of its important Windows Updates.
If you have updated your HP drivers using the HP Support Assistant.
If this is an on-going, or recent issue.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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