Keyboard scratches Screen and Reinstall OSX takes 8 hours

Only 2 months ago I bought a macbookpro. I was all excited, my first mac.
2 months later...
I had bought a case for it to protect it.
I carry it in my backpack in a separate sleeve designed to not allow pressure on the device when carried in the backpack.
The keyboard has completely scratched the screen...Thats PANTS!!!
Also I installed java update and it completely rendered the java unusable and thus had to reinstall the whole OS...I need java because I am in a java programing class.
To reinstall the OS it took over 8 hours..watching a little loader circle (throbber) go around and around over and over...I know this is not normal to take 8 hours to reinstall an OS...
I called apple support and they wont do anything...
Still no satisfaction and the thing runs slow as ****... Keep in mind that I am a computer technician of over 10 years... I have checked the system and cannot find any problems barring it being a hard drive issue which tests okay.
Any ideas...
thanks
<Edited by Host>

I am trying to understand your basic problems that you are reporting.
Only 2 months ago I bought a macbookpro
2 months later...
I had bought a case for it to protect it.
The keyboard has completely scratched the screen
So, does that mean that the scratched screen issue happened "all at once"? 2 months ago to 2 months later sounds like you are talking about "today" or thereabouts.
I carry it in my backpack in a separate sleeve designed to not allow pressure on the device when carried in the backpack.
What does "it" refer to?
1) The MBP
2) The case that you purchased "2 months later"
3) The MBP in the case that you purchased "2 months later"
Or is the backpack the case that you purchased "2 months later"?
Also I installed java update and it completely rendered the java unusable and thus had to reinstall the whole OS
Ok, so live learn and perhaps next time read first read "Java Frequently Asked Questions (FAQ) for developers" (http://developer.apple.com/java/faq/#remove), where your issue is clearly explained and likely could have been avoided.
How can I switch between multiple versions of Java on my Mac?
The Java Preferences application allows users to choose which version is used by applications, Applets, and command-line tools. Apple developer tools such as Jar Bundler and Xcode both allow you to request a minimum or specific Java version for double-clickable applications. Please see the Java 1.4 Info.plist Dictionary Keys documentation for details.
Can I remove a Java update after I've installed it?
Java on Mac OS X is updated incrementally through numerous releases. Therefore, the only way to revert to an earlier Java installation is to reinstall the operating system. The same applies for any other Java-related Software Updates or Developer Previews. For this reason, it is strongly recommended that Developer Previews of Java on Mac OS X be installed on non-critical systems.
Sometimes a little research goes a long way.
Yes I am a computer technician....
I know you are. That is why I stated:
How about:
Mac OS X 10.6 Snow Leopard Installation and Setup Guide
(http://manuals.info.apple.com/enUS/Snow_Leopard_InstallationInstructions.pdf)
I didn't want to mince words with a fellow as savvy and experienced as you, just trying to provide a link to a document. I understand your are frustrated; it might help to sublimate some of that energy into a focused dialogue. Apparently you are in school (java programing class / backpack), so it is also good time to put on the "big-boy pants" and the "thinking hat".

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