Keyboard Shift Key Problems - HP Envy 15

My laptop - it is an HP Envy 15 and the product number is G6U23UA#ABA.  recently started having issues with the shift key. I just got this computer in August of this year so it's very new and still under warranty. I have not spilled anything on it and I take very good care of it so I believe it may be a software issue. When pressing the shift key it will not capitalize letters - I have to use the caps lock key. I also am not able to produce the any of these symbols - ! @ # $ & ( ) - on the keyboard since that requires the use of the shift key.
Is there a fix for this problem? If not, is there a way for me to send in my laptop for repair since it is under warranty?
Thank you.

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