Keyboard Shortcuts: Can't Create

I created an automator service and want to assign it a keyboard short cut. When I go to the keyboard menu and "double click" (as instructed) to chnage the short cut it just beeps at me. It will not add my shortcut. I have tried all sorts of key combinations but nothing works.
What am I missing?

You have to double-click to the right of the service name, i.e. where the keyboard shortcut would show up if it had one, not on the name itself.

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Changed sidebar color. Updated pdf attached.

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Keyboard Shortcuts: Can't Create

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